Installers could improve on their customer service and quality of workmanship.

Defective windows on original install and replacement windows defective. Now being told to wait again and no one has the authority to make it right.

Send properly equipped installers the first time and have accurate measurements taken.

Easy to order and discuss details.

Great communication through out the process

We have had windows installed 2x before and gave a score of 10. Alot of issues this time. We love these windows but serious issues this time around.

I will be glad to recommend Champion to a friend as soon as I have one with a need.

The double hung and the warranty

The front door replacement process exceeded our expectations. Customer service, installation and product quality were all superb.

have to replace 2 windows, also have another window I called about last thursday said person was out but would call me on monday and so far no call.

I likes the process from start to finish.

all ok

From the salesperson, sam, to the install team with jose, everyone was professional and we are super satisfied with our windows.

Installation was superb and we are extremely happy with our new room.

At this point in time we are leaning towards strongly dis agreeing. We have had issues with product quality, chips in the glass, window frames and air and condensation, plus the wrong window installed that have not been corrected as of yet. The keyless entry does not work properly and according to your installer needs replaced. Also a door that needs to be reinstalled according to a professional.

I did recommend champion to friends, and I hope they have a better experience.

NA

no

Too many delays

I love the product.

Great communication and customer service from sales to installation; customer service and communication after installation dramatically worse. I bought Champion windows because of the promised level of customer service. I've been recommending Champion because of the great service up until our installation. Now, 2 months after installation... we still haven't talked to a human being about the window that was installed wrong, the broken window (discovered during installation) and the ripped screen (discovered during the first week after installation). The voice mail that was left said it would be 2 months until they had my replacement windows ready... that was after I left multiple complaints about receiving a text telling me that they were coming out in 2 days only to have no one show (after I re-arranged my schedule to accommodate).

Hard-Working installers.

I have not disqualified Champion from future consideration for Phase 2 & 3 projects, but competitors WILL be referenced prior to those projects being awarded. You're good. You are not great.

Everything from quote to installation is first-class!

Nice looking easy to open