Two windows were sent with the wrong grids flanking a center window with the proper grid pattern. These windows are prominent on the front side of my house and look unsightly. I was told I could hold final payment of$2k until the problem was resolved and now I’m being hounded for “late” payment! Seriously finished the job…and I’ll pay my bill!

The crew was focused on doing the job right the first time.

Better communication throughout the LENGTHY process

Quality not what I expected for the price. Nothing was kept clean. Project manager failed to contact me after I had issues multiple times. He just had the install crew contact me. They cut my internet cable day one and I got that fixed but the last day they actually moved my fiber box enough that it broke the fiber at the ground. I had no internet all weekend which sounds weird to say but all my tv and work I can do from home is on the internet so it was a real pain. The install crew did pay the bill for the internet company to come pull new fiber to my house which wasn’t cheap. So I do appreciate that. Broke several yard lights and yard decorations around my house. Left plastic from under the old siding all over the place. Siding nails dropped all over the property and I am still finding nails to this day. Spent over $40,000 for this new siding on a house that is a rectangle and is under 1100 sq ft house with an attached one car garage.

The finished products came in sooner than expected. They look great and the quality is exceptional. The installation crew was effecient and clean.

They were polite and respectful. They knew what they was here for and just did it

You're quick to take my money but not follow through with the screen repair (case # CAS-996267-Q6M9V8) & missing screens.

why do I have to go through a third party to purchase your product. Why,can:t I pay Champion direct I hate all the hazel to go through third party.

I have already told alot of people about the wonderful experience working with Charles as well as the installers! And how the windows really improved the looks of the house!

I went with Champion due to prior experience with the company in Illinois. The price point on this project was very surprising.

If I am asked by my friends for a recommendation on Window companies, I will recommend Champion and my Sales Rep. for sure

I love the triple Payne and the ease of opening to clean.

See question 16. Also, I had an issue with a window post installation. When you tried to schedule I was out of town and was informed they would contact me the following week to try and schedule. I never received a call and had to reach out again myself.

Smooth process from Brent's sales presentation to keeping us informed of status of our windows to installation.

Wait time from order to install, telephone answering

need to have the measure guy or a person to let home owner know about out door shrubs and all indoor needs to be taken care before installation. The customer support person Sierra Huckeba needs to not lie to customers about sending back emails and when she gets back from 4th to reply to messages and change her message that she would be out of town i had to call several times and leave messages to get a reply. My time is valuable and i would expect more Courtice from a professional company. Your installation crew were great. If not for Sierra you would have hade a 10.

Excellant experience from start to finish including sales person Mike Walker, to Dave Conger keeping me informed through the process, to the installers! Billings went fine as well.

The quality of the window and the quality of install. Very professional.

Informative salesman. Speedy and professional installation crew.

I only gave it an 8 because the job is not yet complete. The salesman and the installers did a good job. We shall see how the repairs go.

I’m very happy with the sales and assembly.

The quality and price points was the selling point1 year ago.

I would recommend only if the company representatives actually responded to phone calls. Good luck with getting calls back.

Not likely!

Installers could improve on their customer service and quality of workmanship.

Defective windows on original install and replacement windows defective. Now being told to wait again and no one has the authority to make it right.

Send properly equipped installers the first time and have accurate measurements taken.

Easy to order and discuss details.

Great communication through out the process

We have had windows installed 2x before and gave a score of 10. Alot of issues this time. We love these windows but serious issues this time around.

I will be glad to recommend Champion to a friend as soon as I have one with a need.

The double hung and the warranty

The front door replacement process exceeded our expectations. Customer service, installation and product quality were all superb.

have to replace 2 windows, also have another window I called about last thursday said person was out but would call me on monday and so far no call.

I likes the process from start to finish.

all ok

From the salesperson, sam, to the install team with jose, everyone was professional and we are super satisfied with our windows.

Installation was superb and we are extremely happy with our new room.

At this point in time we are leaning towards strongly dis agreeing. We have had issues with product quality, chips in the glass, window frames and air and condensation, plus the wrong window installed that have not been corrected as of yet. The keyless entry does not work properly and according to your installer needs replaced. Also a door that needs to be reinstalled according to a professional.

I did recommend champion to friends, and I hope they have a better experience.

NA

no

Too many delays

I love the product.

Great communication and customer service from sales to installation; customer service and communication after installation dramatically worse. I bought Champion windows because of the promised level of customer service. I've been recommending Champion because of the great service up until our installation. Now, 2 months after installation... we still haven't talked to a human being about the window that was installed wrong, the broken window (discovered during installation) and the ripped screen (discovered during the first week after installation). The voice mail that was left said it would be 2 months until they had my replacement windows ready... that was after I left multiple complaints about receiving a text telling me that they were coming out in 2 days only to have no one show (after I re-arranged my schedule to accommodate).

Hard-Working installers.

I have not disqualified Champion from future consideration for Phase 2 & 3 projects, but competitors WILL be referenced prior to those projects being awarded. You're good. You are not great.

Everything from quote to installation is first-class!

Nice looking easy to open

I signed a contract in May for siding on my house. In early July, I received an e-mail asking if they could come over in an hour to install. I do not read e-mails every day and saw it two days later. I replied to please call my home phone to schedule installation. Another month went by with no contact. I called the salesperson and he stated he would look into it. After no response, I called the office and was put on hold for 15 minutes and then the line went dead. I called again the next day and after 20 minutes on hold I hung up. The ability to communicate is absolutely atrocious.