The price point seemed higher than the cost of material and small team that worked. One of the members of the team didn’t even work half the time they were on site. They also didn’t remove my original siding so my house has a thicker look to it, but it didn’t seem to reduce the price point enough to make it worth it. We were also told that the warranty was transferable to the next home buyers, but at the very end of the project informed that the warranty is only 1 year after the transfer.

Overall the process was good. The windows are pricey, but quality is worth it to us. The windows arrived sooner than expected. Installation took 3 days.

Prices are high, but the quality and customer service are great!

Great windows!

everyone did a great job and answered my questions

Smooth install process and good communication

it was great, professional, tidy

See comments below.

Quality

The Champion Team was amazing! Great communication and excellent work! Thank you!

Every interaction I had with your team was poor. The salesperson (after the initial great sales call), the complaint manager, the scheduler, the measurement team, the follow-up people. Now one of my windows doesn't even work. The handle broke.

There are quite a few groups involved in contacting the customer, and I’m frequently contacted by new people. Communication could be much more efficient if it were streamlined through one or two consistent points of contact — ideally someone who could coordinate with the different internal teams on your side.

Great job

Very pleased with the whole company. The sales person, the measure people, the installation team and the office staff were all knowledgeable, helpful and kind.

Very easy process

Always kept me informed and work was done a timely manner. Easy to work with and the house looks great!

Installed defective windows and will not resolve the issue

From the person we made the appointment through to the sales person to the installation crew, everyone was friendly, professional, and helpful. We keep staring at our new patio door, we love it!

Replaced main floor windows 22 years ago and have been totally satisfied. Just replaced 3 basement windows and satisfaction continues. Well worth the money! Excellent quality and service.

The professionalism of the salesman. He answered all our questions. He was very knowledgeable of his products.

I really liked Champion Windows, but I never had a problem before. They recently installed a couple windows at our home, one of them being a garden window. The garden window is almost an inch out of center and they say they may come look at it in 180 days!!!!!!! This is absurdity, what if there is a storm and water leaks into our home or drywall?? They installed it incorrectly and now don't want to do anything about it.
We have been a repeat customer for years, I am very saddened that they wouldn't want to make this right.

I am very pleased with my new doors. The installer Nico made sure that the doors were installed perfectly. I am so happy to have wonderful new working doors.

The salesperson and the installers were great.

Seemed to be more interested is getting paid before start of work. Rescheduled twice, waiting for check to clear. Did not have accurate information from their accounting department regarding receiving the checks.

The product and the installer are great. The customer service with Tony and Amy is horrible. If you guys had better customer service on the front end, I think your company would have a lot better reviews.