They wanted to sincerely find me a great solution for my window replacement, and followed that all the way through the entire process. Install was fast and professional, with them leaving my house cleaner than it was before install

We had Champion install windows and had a great experience. The sunroom has been a severe disappointment. The communication, the management of the project and subs (or lack thereof) has created numerous ongoing issues that still aren't resolved. Basically, the only consistent communications has been the ongoing request for money. Extremely disappointed. We moved from a net promoter to a detractor of Champion services.

Representatives were very helpful with any questions we had

Services and installation was great and done quickly and perfect

The sales man wrote up the contract stating the measurements and he said my awning would resemble the one in the picture in the picture.
I signed the contract in September. They came out in January the day before the predicted 6 inches of snow fell and cut off the front part of my roof and left. They returned 2 days later in 3 degree weather to put the awning on and then finished it her next day. I was on vacation in Florida and my husband had to work part of the time however Champion told me no one needed to be home. When they “finished “ I was asked to pay the remaining 2800 and sign a completion document. I had the supervisor come out to my house to point out the following issues;
1. The awning slanted way down and was 6 foot 8 inches at the lowest part. I could easily reach the gutter. He told me I agreed to “approximately” 7 foot and they were not going to fix it for 4 inches. I requested he ask his boss about it.
2. There was a 1.4 inch opened gap in the soffit between the awning and the house leaving a space for weather and insects to enter.
3. They put 2 small dents in my siding.
4. They left my yard a muddy mess and debris I cling metal pieces and torn off pieces of shingles in my yard.
5. The neighbors said they used a blow torch on my roof.
6. I plan to get a roofer to inspect this work.

David Schmitz from champion said if I paid the remainder he would make a service agreement in exchange for me signing the agreement. The agreement stated they would raise it to 7 foot 6 inches He said I had to allow them to do the work in the first 2 weeks of January even though I asked for it to be done in the spring. I paid $28000 for this mess. I hade champion do work for me and my family in the past so I am very upset.
I emailed Davis d 2times for details on how the repairs would be made with no response.

The installation team was polite, skilled and efficient. They didn't play loud music like some other installers, which was nice since I was home with my toddler and 2 cats, who were already a bit on edge with the installation noise. They arrived within the estimated start time early in the day, even though it was a terribly cold day.

Ordered storm doors on 7-24-25. Put down payment of $632., told salesman we would pay balance when door installation was completed. Although contract stipulated otherwise, salesman assured us paying upon completion would be okay. After months of attempting to reach personnel at your facility, we visited in person. We issued a check for the amount required to get job completed. On October 20, two doors were installed. They were not the doors we ordered. Installers came on December 18th but doors did not fit in opinion of installer. Installers returned on December 19th with correct doors.

Sales process was easy and straightforward, installation was quick (less than a day for half a house), and we got exactly what we expected with no surprises or headaches. The windows look great!

Job was not done to the scope of the contract. Left unfinished and unsatisfied.

Everything went according to plan.

Product with warranty

Price was good value, the warranty is amazing. Communication once we signed the purchase agreement was not good. Installation got pushed way back from what we originally discussed and there were no updates regarding this. I had to reach out multiple times and didnt even get updates until installation called to schedule. Things don’t always go as planned and I can deal with that but there’s no excuse for not communicating changes clearly and timely. Also, I was disappointed the trim installed didn’t match my door and I had to paint it. That was a an unwelcome surprise.

good personnel, very professional. Products good

give a quote that is good for a couple of days so there is no buyers remorse.

Read the 1 star reviews they tell exactly how this company operates.

I feel your prices have going way over what would be normal inflation

We had our original champion garden window for only twelve years when the outside seal failed. At the time, we paid over $2200 for it. It was sold with a lifetime maintenance free guarantee. When we put a claim in for a repair or replacement, we were then told, no you should have called us out every year and paid to have a technician inspect the window to keep your warranty. On your website, you still advertise the garden window as maintenance free. The new window cost us $5600, no consideration given on a price break, even though the lifetime warranty should have been honored. So no, we are not happy at all.

The installation went smoothly; there was no mess; schedulers accommodated our needs.

See comments in Questions 3 & 5

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I appreciated the professionalism of everyone I dealt with. The original sales rep was very well prepared and the installers were great to work with. Everyone was very helpful and thorough.

Having delays with electrical box being finalized and inspection completed. Roof matching siding issues.

Too expensive and they cut the wire to our security system.

They gave me a day to get the porch ready for the installation good business give a person a week or more

The salesperson was great came with samples of windows so we knew what we were buying. And was knowable about windows

I ask for a paper invoice to be mailed to over a month ago and I’m still waiting.
You are relentless in contacting the customer. I must have received 3-4 emails a day from Champion.

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Please read the comments below.

cost could be prohibitive/fine crack of light next to window on basement window, called someone is coming to repair it!

The salesman was very knowledgeable and helpful.

Love the window quality and that they are made in the USA!

I am very pleased with the Champion Windows I purchased. They are very high quality and professionally installed.

I didn't receive the storm door that I wanted. Very disappointed

The quality of the windows is exceptional!

It took 10 months from the point in time that we signed with the Salesman to installation and it still isn't right as the interior molding was not ordered correctly. The ~16 weeks in the contract turned into 36 weeks and will be close to 42 weeks when complete. Never once did anyone other than the installer say "Sorry" or "What can we do to make this right?" or any other standard customer service oriented commentary.

The only reason for not giving the highest score is that the cost of the siding project was higher than I’d expected and was hoping for. Even with the 30% discount, I was rather startled by the quote, particularly given that the old siding did not have to be removed and that some of the house is brick and so didn’t need new siding. We also asked for a quote for replacing the front and patio doors and were even more surprised by those quotes. We’ll be seeking quotes from other companies for those projects.

Quality, Home sales visit

My new window is beautiful

Would not recommend based on product or salesmen, but low customer service. Once the windows are installed and although 90% of the bill is paid, receive notification ONE DAY later, “that the remainder needs to be paid immediately.” I have never encountered that with any other organization with high handed business tactics for collection of a bill.

The professionalism of everyone we have worked with.

I love the windows themselves, but not happy with the install. The sides of the windows had space between the insulation. They did not insulate under the window where gabs were showing. The sliding glass doors were not installed correctly. The plaster board will show 1/2 inch past edge of door. They say I need a trim, but the door didn’t come with and cannot find anyone that makes. The doors and windows were not shimmed into place. This is a new build and still in construction, but I do not see any difference for the install, especially when the openings were cut out correctly. They did come out the next day, and said they had to get with the boss, but did not hear anything the next day as to the status. This should have happened with spending over $40,000. The bathroom window came in wrong also and they are working on making the Correct one.

Happy with install and lifetime warranty

Honesty- should have been told up front 90% of cost was paid up front,but then I wouldn't have done business with them.

purchased the sunroom in May project not finished until third week October. salesman did not understand the issues that would lead to cost runovers even though most were visually evident. we are satisfied with finished sunroom as a product of Champion.

Everything regarding my custom size sliding door was good until after the installation and everyone was gone, it was visibly clear that the sliding screen is the wrong size and it looks bad. I’m now having trouble getting someone to set something up to have this problem resolved. I am reserving my likelihood of recommending Champion until after this issue is resolved.

Great quality.

Your sales/customer service reps are great, but your product quality and post-sale service are sub-par and pricey.

Everyone was friendly and helpful.

I am so pleased with my new doors.

Be more truthful about where product is really manufactured and be more fair in your payment requirements.