The crew was great! Josh and Robby were very nice, friendly and answered my questions and assured me of my concerns and needs. Dan and Scott (managers) were very attentive and easy to communicate with. They kept me in the loop and assured me of anything I needed or asked.

The sales guy was nice but one of my windows was installed incorrectly and it wasn’t noticed until days later when we tried to open it. You guys came back out and said it needed to be replaced but we didn’t hear anything else after. I called today and it’s going to be 8-10 weeks to get a replacement in? That is longer than the initial timeframe for the first set of windows! We’re waiting to sell our house until the window is replaced because where I live people use FHA/FDA loans and a broken window cannot qualify for that type of loan, and with the replacement being almost 3 months away, we’re **months** behind being able to list our house because of your mistake and bad installation and unwillingness to expedite a replacement. And I can’t talk to anyone that can help unless they call me within 72 hours? We should have never went with you all for our windows and we never will again.

In proper measure and install

Price was very high (double) cost that neighbor paid for full front door replacement.

Straightforward. Facts. Information. Questions answered. Been an inspector in highway and bridge construction for 40 years. That’s what I need.

Sales guy was very greedy. He was hoping we would do all 20 windows and 3 doors, and I told him I wanted to slowly do window by window at a time, and we greet on what windows wanted to be place, he fill out the paperwork wrong so when the guy came out to measure the windows, he didn't tell us what windows, he measured out and when the first time install guys came out to install the windows, the wrong windows, then I told the install guy, those were the wrong windows and his response was well I would just tell them to leave my house and I'm like, wow, to get to work done. we seeing the paint finish was wrong, damage extra glue in between the glass. I called customer service and told them what happened and the lady said, I'll get out of sales manager and I just got ghosted and then I decided to contact attorney journal, they were no hope. Champion Windows send me a letter, threaten me to keep my money and not help fix the problem and take our money away from us and not help and fix the problem until I say to surface lady Ican get the news involved, then I got a call from somebody and now they trying to fix their screw up.

Professional, quality products, quick turnaround.

I like the products. The process needs improvement, especially went manufacturing messed up...

Wrong glass was installed on door and the door stain did not match the sample I was given. Its unfortunate there are zero samples of stain on fiberglass or a showroom where I can see it, esp when what is printed on paper is not the same as stained on a door. I also wished there was a program to show my renderings before I purchased, like some of your competitors do.

Length of time from ordering to getting installed seem long

Windows have scratches and black tar like stuff that won't come off

Josh and Robbie were excellent to work with

We appreciated the effort to complete the project in a timely manner, concern for details and cleanup around our yard, and keeping us informed of the progress and the schedule.

Good presentation, good prop product.And also , the personnel were very informative and kept me abreast on the production of our product , all around a great great program

Not the door I thought I had signed for poor installation messed up my new painted walls can’t hardly open the entry door and screen door doesn’t close right….it slams shut and the glass will eventually break poor quality of entry door and storm door wished I had gone somewhere else. Trust me my mouth will do a great job of negative advertising. Champion will go out of business !!!!!

Let’s see… the installers were not given all of the pieces to our windows that we were not told about. We had to wonder why our windows were showing 27 degrees at the sides. We have cracked wood and also a box cutter cut the wood on the front of the house, they are supposed to replace the wood and hopefully will do so, however we have to paint it. We also had to caulk, on our own, cracked wood by other windows that was damaged during the install. The windows are smugded and streaky and were not wiped clean.

The sales rep was very informative. I was comfortable with his recommendations. I ended up purchasing all 10 windows. The crew arrived on schedule and kept the work area clean and organized. They worked quickly. When they left, the only clue to show they had ever been in my home were my brand new windows.

Window is very nice but the way the installers finished the trim was not quality work very disappointed

See below.

Better Installers.

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I liked the clear and straightforward process. Everything went smoothly and as planned.

They wanted to sincerely find me a great solution for my window replacement, and followed that all the way through the entire process. Install was fast and professional, with them leaving my house cleaner than it was before install

We had Champion install windows and had a great experience. The sunroom has been a severe disappointment. The communication, the management of the project and subs (or lack thereof) has created numerous ongoing issues that still aren't resolved. Basically, the only consistent communications has been the ongoing request for money. Extremely disappointed. We moved from a net promoter to a detractor of Champion services.

Representatives were very helpful with any questions we had