The quality of construction is not up to par.

Never!

My experience with the home purchase was ok. We bought a spec home but couldn’t negotiate anything with the buyer agent or we were told we’d lose the home. It wasn’t a great experience.

I think McNeil Burbank offers an aesthetic that few other builders in the area can match, but I also think that this is dulled a bit by some issues with the quality of construction that come out over time (i.e. excessive settling cracks, nail pops, etc that we don't see as much with other builders (we have multiple family members and close friends who have built in the area in recent years for comparison)

Please see below under general comments.

Overall, happy with the builder. I would expect a little better quality and ownership, especially in post-sale support.

The interior craft for such as trim and painting were not good quality.

I really do like my house. And I chose this house because it has a floor plan as close to the one I wanted. But, there are design flaws that are so poorly thought out, they create logistical and maintenance problems. The house was well into construction when I purchased it, so I wasn't able to select upgrades. But even for contractor grade, the quality of the fixtures and lighting is astonishingly poor. I paid a premium price for the fence and a screened in porch. The fence is well on its way to falling apart and the porch has started to do the same- and the builder says they will only replace part of the fence even though it gets worse and worse each month. I haven't heard anything at all about their plans to repair the porch. At the time of the 11-month inspection in November 2021, I was told by the man who helped with my other issues that someone would be contacting me about repairing the fence and the porch - and I have yet to hear from anyone. When I moved in, among other things, stops were missing from 3 windows; the powder bathroom had no hardware (toilet paper holder, towel rack) at all; the towel rack in the 2nd master was installed at a 10-15 degree angle; at least half the trim in the house wasn't flush; the walls are not even in some of the rooms. The builder didn't finish the hardwood floors in the stain I chose and paid extra for. As a result of having to redo it out of sequence, the edge where the stain meets the baseboards is uneven throughout the house. The people I have dealt with have been very easy to work with and as helpful as they can be. But if you asked me if I would recommend this builder, I would be somewhat hesitant to do so.

This would've been a 5-star review, however there were corners cut with the construction & attention to detail. Our Saussy-Burbank home in Charleston, SC was of better build quality & finish.

We are very happy with our new home and the partnership we had been us and our PM, Scott.

We signed a contract only five weeks before closing, and some of our reviews have to be considered with this in mind.

The way they build things is well done.

Areas Of Satisfaction

Areas Of Satisfaction - The professionalism and quick responses from all Saussy Burbank employees and subcontractors has been fantastic. Mike Burns in particular has been incredible, even answering questions we had after our closing when he is also handling the details of several other construction projects in our neighborhood. While we love the house and everything it offers, the people are what make Saussy Burbank stand out. Kudos to the team for a great experience overall.

It was a great experience working with Michelle in the design center picking all the components of the house. She was a pleasure to work with. Scott was extremely helpful, patient, and very kind while working with us during the build process. He was extremely patient.

Certain things were great - Nolan did an excellent job keeping things on track and us up to date. But in a neighborhood with two builders, it’s plain to see where you cut corners. We also bought two houses from you here. The drainage is always inadequate or non-existent, the unfinished garage is way less finished than the ones from Dickerson. And are death defying front stairway that cuts more than half way into our porch width - it’s a miracle it made it past inspection. It’s too dangerous for our 8 year old to come in and out that way

McNeill Burbank is cutting corners on certain materials. Some of the trades they use are just okay. There is room for improvement.

Areas Of Satisfaction

Areas Of Satisfaction - I was very satisfied with every part of my experience with Saussy. Chris Stallings was incredibly friendly and supportive at my introduction to the process. Michele was very very efficient as a I made selections (I have a busy work schedule so we had to go through the process quickly). I cannot say enough about Lee. He was always responsive to my questions. He gave me helpful advice about every part of my house. He was flexible in timing for meetings. He even came back to check in and help me after I closed. He is a true asset to your company.

I would likely recommend Carolina Cottage Homes given the Saussy home design. The quality is great and the finishes are exceptional.

Saussy Burbank offers a well thought out floor plan and beautifully designed exterior. The construction quality is, for the most part, good. Material specified and the construction details of the house goes up are also above average for production builder. The construction process, even in this hot real estate market, however has come with some “fits and starts”, causing some concern about quality and delivery. As an architect and real estate broker, I chose this project for several reasons, and hope to recommend my experience to others in the future.

Additional Comments

Additional Comments - Building this house with Saussy was a really great experience. We were very happy with the process and we are really happy with the result. There are a lot of small things that we didn't decide on (light switch placement, outlets, built-in shelves, etc.) that are exactly where we need them to be. It's clear that the individuals who built this house have a lot of experience building houses and have a good understanding of how people will live in them.

I’m embarrassed that I gave so much money to a company that has been so disorganized, careless, and at times outright dishonest. I feel taken advantage of.

I am a real estate agent and I purchased a home, and I also sold as a buyer's agent, so I have recommended them!

The home is well built and the response to warranty issues is fantastic.

Professional & Organized

Professional & Organized - Both Luke and Michele have been on top of everything.

Areas Of Satisfaction

Areas Of Satisfaction - The people really made the experience better than we envisioned. The house is great too lol

Saussy Burbank was accessible and attentive, answered all our questions, were very patient, and never rushed us to purchase. Saussy Burbank allowed us to make decisions and the homes from Saussy Burbank are great.

Sales Problem Resolution

Sales Problem Resolution - Luke with Saussy Burbank was very attentive and on top of everything. Luke was very responsive and accessible even on the weekends.