Additional Comments - Building this house with Saussy was a really great experience. We were very happy with the process and we are really happy with the result. There are a lot of small things that we didn't decide on (light switch placement, outlets, built-in shelves, etc.) that are exactly where we need them to be. It's clear that the individuals who built this house have a lot of experience building houses and have a good understanding of how people will live in them.
I’m embarrassed that I gave so much money to a company that has been so disorganized, careless, and at times outright dishonest. I feel taken advantage of.
I am a real estate agent and I purchased a home, and I also sold as a buyer's agent, so I have recommended them!
I am very pleased with the overall quality of my home. My construction manager, Mike, was on schedule and attentive. The final product is top notch! Just a few recommendations for improvement: the reviews for the shingles are not good. They are fine right now, but I worry about them long term. I would recommend SB switch to a better shingle manufacturer. I changed my cooktop and dishwasher selections away from the default of Electrolux, as they had bad reviews. I would recommend SB change the default selections to another manufacturer. Overall, I love my house and would definitely use SB again! They are very good to work with and delivery excellent quality.
The home is well built and the response to warranty issues is fantastic.
Professional & Organized - Both Luke and Michele have been on top of everything.
I would recommend Carolina Cottage Homes to a friend. Their homes are distinctive and are of very good quality. Their builders are also personable and attentive. I am satisfied with the end result.
Areas Of Satisfaction - The professionalism and quick responses from all Saussy Burbank employees and subcontractors has been fantastic. Mike Burns in particular has been incredible, even answering questions we had after our closing when he is also handling the details of several other construction projects in our neighborhood. While we love the house and everything it offers, the people are what make Saussy Burbank stand out. Kudos to the team for a great experience overall.
Areas Of Satisfaction - The people really made the experience better than we envisioned. The house is great too lol
Saussy Burbank was accessible and attentive, answered all our questions, were very patient, and never rushed us to purchase. Saussy Burbank allowed us to make decisions and the homes from Saussy Burbank are great.
Sales Problem Resolution - Luke with Saussy Burbank was very attentive and on top of everything. Luke was very responsive and accessible even on the weekends.
The craftsmanship and quality of the home is above any other home I have lived in.
Additional Comments - The entire process has been easier than I ever thought. I would even say, it has been fun working with the SB team. From my first contact with Chris, to meeting with Michele and then having our first walk-thru with Mike, everyone has been extremely helpful, attentive and professional. Can’t wait to move-in!
Saussy Burbank design center representatives could have been more knowledgeable, offered suggestions and provided more options, so that a better educated decision and choices could have been made.
We bought a spec home, and it seems like less attention was paid to quality bc we didn’t oversee the build. Our whole side and back yard are a marsh due to nonexistent grading; you “forgot” to install Traexx pest control and added it somewhat after the fact (but couldn’t fully install); we had a tub leak through the kitchen ceiling in week 1, problems with every toilet, and an on-going AC Issue that has been almost completely ignored by ARS during a heat wave. Then there are the little things: no light in the pantry (?!), one wifi and one NOT wifi thermostat (not sure what the point is), etc. it feels like we got the scraps. Frankly, it’s been a nightmare - the only saving grace (not really, but a brighter note) has been Mike being very responsive. That is not the same, unfortunately, as feeling confident in the quality of the house since this all happened in the first month.
Additional Comments - Being in the business, we appreciate the standard options that are given by Saussy. Quality is phenomenal. Design is exactly our style and exemplifies that modern farmhouse country feel which we love. We are so happy that we decided to go with a Saussy house and look forward to many wonderful years in our home.
Areas Of Satisfaction - All staff were exceptionally responsive and helpful. I had a great experience with all of my interactions with Saussy Burbank staff. They did a great job responding to our requests and special concerns as well.
This is because of the amount of money that we spent on the home versus the issues that we had. The house should be ready. They use more durable items during the construction of the home.
great experience and the best builder in the area.
Areas Of Satisfaction - I was very satisfied with every part of my experience with Saussy. Chris Stallings was incredibly friendly and supportive at my introduction to the process. Michele was very very efficient as a I made selections (I have a busy work schedule so we had to go through the process quickly). I cannot say enough about Lee. He was always responsive to my questions. He gave me helpful advice about every part of my house. He was flexible in timing for meetings. He even came back to check in and help me after I closed. He is a true asset to your company.
We absolutely loved our process with Saussy Burbank. Terri and Dave at the Holly Springs location were a dream to work with. We had previously built a house from the ground up and there was a MAJOR difference in communication, care and attention to detail. Also just basic honesty - if something wasn't right there wasn't the blame game... that was so incredibly refreshing! Our only regret is buying a spec home and NOT getting to build with Saussy from the ground up. Our time with them was only a few months while our spec got wrapped dup and that was not long enough. I'd build again just so I could go through the Saussy process from beginning to end.
Additional Comments - Thank you. Thank you so much for giving us a home we love and for truly striving to be better even when you are already doing awesome. Closing on a house during a pandemic isn't the easiest (we are still DYING to get our house warming present!!) but we seriously wouldn't want to go through it with any other team. THANK YOU!
This is my fourth home...and second new construction. The team at Saussy Burbank made me feel like a valued customer. I had confidence in Luke and Mike that this experience was going to be exceptional....and it was!
My experience with Saussy Burbank was exceptional! My primary contact was Luke....he was very responsive and helpful throughout the purchase process.
Use Comments - We felt that the quality of the design and the materials were superior to other builders.
Scott was very helpful throughout the building process and guided us through as new homeowners very well. He was welcoming and nice about everything.
Areas Of Satisfaction - I was most satisfied with the quality and that Scott and Becca were very personal and knowledgable.
Areas Of Satisfaction - I think the attention to detail and communication were the best things. They were very efficient, quick, responsive to my questions, and very helpful.
I had a really good experience with them. There were no problems at all. It all went very smooth and quick. They were very easy to communicate with. Whenever there were any issues, they would respond really quickly.
Areas Of Satisfaction - I was very satisfied with the customer service and their response if I had any issues. They responded very quickly to any issues, even minor ones. I have never built a house before, but I know other people who have. After they close on it, they have to wait forever to get things fixed. Mike came over and fixed something for me the other day. The customer service is great and really quick.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Carolina Cottage Homes RDU, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys