Certain things were great - Nolan did an excellent job keeping things on track and us up to date. But in a neighborhood with two builders, it’s plain to see where you cut corners. We also bought two houses from you here. The drainage is always inadequate or non-existent, the unfinished garage is way less finished than the ones from Dickerson. And are death defying front stairway that cuts more than half way into our porch width - it’s a miracle it made it past inspection. It’s too dangerous for our 8 year old to come in and out that way

McNeill Burbank is cutting corners on certain materials. Some of the trades they use are just okay. There is room for improvement.

The process was pretty good, but they are a little inflexible with the options and not as accommodating as some of the other builders regarding personal preferences and changes that come up. When a change is made, the price tag is exorbitantly high, which prevents the clients from going through with changes they would like to make.

Areas Of Satisfaction

Areas Of Satisfaction - I was very satisfied with every part of my experience with Saussy. Chris Stallings was incredibly friendly and supportive at my introduction to the process. Michele was very very efficient as a I made selections (I have a busy work schedule so we had to go through the process quickly). I cannot say enough about Lee. He was always responsive to my questions. He gave me helpful advice about every part of my house. He was flexible in timing for meetings. He even came back to check in and help me after I closed. He is a true asset to your company.

I would likely recommend Carolina Cottage Homes given the Saussy home design. The quality is great and the finishes are exceptional.

Saussy Burbank offers a well thought out floor plan and beautifully designed exterior. The construction quality is, for the most part, good. Material specified and the construction details of the house goes up are also above average for production builder. The construction process, even in this hot real estate market, however has come with some “fits and starts”, causing some concern about quality and delivery. As an architect and real estate broker, I chose this project for several reasons, and hope to recommend my experience to others in the future.

Additional Comments

Additional Comments - Building this house with Saussy was a really great experience. We were very happy with the process and we are really happy with the result. There are a lot of small things that we didn't decide on (light switch placement, outlets, built-in shelves, etc.) that are exactly where we need them to be. It's clear that the individuals who built this house have a lot of experience building houses and have a good understanding of how people will live in them.

I’m embarrassed that I gave so much money to a company that has been so disorganized, careless, and at times outright dishonest. I feel taken advantage of.

I am a real estate agent and I purchased a home, and I also sold as a buyer's agent, so I have recommended them!

I am very pleased with the overall quality of my home. My construction manager, Mike, was on schedule and attentive. The final product is top notch!

Just a few recommendations for improvement: the reviews for the shingles are not good. They are fine right now, but I worry about them long term. I would recommend SB switch to a better shingle manufacturer. I changed my cooktop and dishwasher selections away from the default of Electrolux, as they had bad reviews. I would recommend SB change the default selections to another manufacturer.

Overall, I love my house and would definitely use SB again! They are very good to work with and delivery excellent quality.

The home is well built and the response to warranty issues is fantastic.

Professional & Organized

Professional & Organized - Both Luke and Michele have been on top of everything.

I would recommend Carolina Cottage Homes to a friend. Their homes are distinctive and are of very good quality. Their builders are also personable and attentive. I am satisfied with the end result.

Areas Of Satisfaction

Areas Of Satisfaction - The professionalism and quick responses from all Saussy Burbank employees and subcontractors has been fantastic. Mike Burns in particular has been incredible, even answering questions we had after our closing when he is also handling the details of several other construction projects in our neighborhood. While we love the house and everything it offers, the people are what make Saussy Burbank stand out. Kudos to the team for a great experience overall.

Areas Of Satisfaction

Areas Of Satisfaction - The people really made the experience better than we envisioned. The house is great too lol

Saussy Burbank was accessible and attentive, answered all our questions, were very patient, and never rushed us to purchase. Saussy Burbank allowed us to make decisions and the homes from Saussy Burbank are great.

Sales Problem Resolution

Sales Problem Resolution - Luke with Saussy Burbank was very attentive and on top of everything. Luke was very responsive and accessible even on the weekends.

The craftsmanship and quality of the home is above any other home I have lived in.

Additional Comments

Additional Comments - The entire process has been easier than I ever thought. I would even say, it has been fun working with the SB team. From my first contact with Chris, to meeting with Michele and then having our first walk-thru with Mike, everyone has been extremely helpful, attentive and professional. Can’t wait to move-in!

Saussy Burbank design center representatives could have been more knowledgeable, offered suggestions and provided more options, so that a better educated decision and choices could have been made.

We bought a spec home, and it seems like less attention was paid to quality bc we didn’t oversee the build. Our whole side and back yard are a marsh due to nonexistent grading; you “forgot” to install Traexx pest control and added it somewhat after the fact (but couldn’t fully install); we had a tub leak through the kitchen ceiling in week 1, problems with every toilet, and an on-going AC Issue that has been almost completely ignored by ARS during a heat wave. Then there are the little things: no light in the pantry (?!), one wifi and one NOT wifi thermostat (not sure what the point is), etc. it feels like we got the scraps. Frankly, it’s been a nightmare - the only saving grace (not really, but a brighter note) has been Mike being very responsive. That is not the same, unfortunately, as feeling confident in the quality of the house since this all happened in the first month.

Additional Comments

Additional Comments - Being in the business, we appreciate the standard options that are given by Saussy. Quality is phenomenal. Design is exactly our style and exemplifies that modern farmhouse country feel which we love. We are so happy that we decided to go with a Saussy house and look forward to many wonderful years in our home.

Areas Of Satisfaction

Areas Of Satisfaction - All staff were exceptionally responsive and helpful. I had a great experience with all of my interactions with Saussy Burbank staff. They did a great job responding to our requests and special concerns as well.

This is because of the amount of money that we spent on the home versus the issues that we had. The house should be ready. They use more durable items during the construction of the home.

great experience and the best builder in the area.

We absolutely loved our process with Saussy Burbank. Terri and Dave at the Holly Springs location were a dream to work with. We had previously built a house from the ground up and there was a MAJOR difference in communication, care and attention to detail. Also just basic honesty - if something wasn't right there wasn't the blame game... that was so incredibly refreshing! Our only regret is buying a spec home and NOT getting to build with Saussy from the ground up. Our time with them was only a few months while our spec got wrapped dup and that was not long enough. I'd build again just so I could go through the Saussy process from beginning to end.

Additional Comments

Additional Comments - Thank you. Thank you so much for giving us a home we love and for truly striving to be better even when you are already doing awesome. Closing on a house during a pandemic isn't the easiest (we are still DYING to get our house warming present!!) but we seriously wouldn't want to go through it with any other team. THANK YOU!

My experience with Saussy Burbank was exceptional! My primary contact was Luke....he was very responsive and helpful throughout the purchase process.