Quick and efficient negotiation. Responsive team. Good communication.

Good build quality. professional, friendly and responsive team to work with throughout the entire process - Chris for the buying process, Michelle for the design appointments and Travis during the build. After closing, working with their customer support department was easy. During my 45-day and 11-month warranty walkthroughs, Victor was courteous and thorough in addressing all the issues I brought up,bug or small

Good build quality, amenities and attention to detail. Strong/responsive customer service. Knowledgeable team and management.

So far, our experience has been very positive. Very knowledgeable, responsive, organized staff. We are optimistic that the final product will be high quality and well-constructed.

Excellent build quality and customer support

You have an amazing team of warranty and construction managers. Victor and Nolan have been wonderful, bent over backwards to help, and are a huge asset to the company!

We didn’t go through the build process and had very little contact with the team.

McNeill Burbank is a wonderful company to work with. They make you feel very comfortable and are gre, very comfortable company great to work with them

I work in new construction and am more upset at myself for not paying due attention to the Interior Trim quality. I know how tough I am on my Team that I work with and I carried that mindset with me to this home. I should not have done so and apparently should have asked more questions to be thoroughly informed. I also do not understand not including Window Screens or Wiring/Bracing for Ceiling lights/fans in Guest Bedrooms. Those took me by surprise the day of Walk-Thru Orientation. They are inexpensive items and make a big impact to a Buyer. My comment is meant to be informative since I work in the Industry and I am always looking for ways to improve our customer experience and am passing along that information to you!

They met all of my expectations. The quality of the build is really good. I am happy with it. I will definitely recommend to any of my friends.

McNeill Burbank has beautiful homes and they made the buying process straight-forward.

Unfortunately, I am unable to recommend this builder. The experience was less than anything I hoped for. Little to no communication, when I would bring up things I noticed all I received was a quick crappy " received, being addressed" no detail or anything from Dermot on my notes that I took time to bring to their attention so we were not being reactive to issues. Then once closed, it's been issue after issue. Electrical where walls had to be cut to figure it out, fireplace not working, floor squeaks, pops. There are better builders for this price range out there and I would certainly give them a try versus McNeill. I paid too much for the low quality. I worry about issues long term in this house and probably will sell in a couple of years, unfortunately. It was intended to be my forever home.

Overall we are pleased with our new home so far but way to early to comment on the quality. We have noticed a few items to be addressed within the 45 day window

We are pleased with McNeill Burbank. This is the second home we have purchased from them. Chris Stallings and Travis Wilson are always very responsive and professional. The homes are beautiful and well built.

It was a smooth transaction.

So far, I would have no reason to not recommend McNeill Burbank. They have been very responsive and accommodating of our questions and requests. The homes in the neighborhood are beautiful. Our house is not yet done so it's hard to know how things go throughout the entire lifecycle including post-purchase.

This whole process has been phenomenal. The staff at McNeill Burbank is friendly and is always available to answer questions. We are so excited about our home, and we cannot wait to see the finished product!

So far, I am very pleased with McNeill Burbank.

We've had a lot of conversations surrounding if we would recommend. In the end we would recommend, but not without hesitation. Our hesitation comes from the lack of ownership and accountability from Scott regarding the permit. The delay was significant, and we had to make big changes and decisions for what to do in between houses. We were told the permit delay was going to be about a week. In reality our house sat with no movement for a month. The quality of the build is great, but the process leading up to it, (with the exception of our design appointment, which was great) was the worst.

mcneil burbank did an excellent job. always kept me in the loop. if any issues ever arose, they fixed the problems immediately. and they were consistently ahead of schedule. highly recommend.

Really love the house and the overall experience, so I'd be happy to recommend them to a friend.

We had some polar experiences with McNeill Burbank - some parts of the experience were great (they were flexible, had areas of high quality, and fixtures/appliances were great). Communication was not as good as expected, and some areas of the build were poor quality for the price point of the home. Overall, there are many other builders who focus on their customer and value quality higher than McNeil Burbank.

We so wanted to love McNeill Burbank. We wanted this to be an excellent review. Sadly it’s not. We received zero customer service and worse yet, a far from adequate product. Our experience was very similar to the other negative reviews left here. We’ll highlight some of the issues we had in the following paragraph, but for those who want an honest review in a nutshell, here it is: we were taken advantage of, lied to about construction mistakes, and sold an inferior product even in comparison to the less expensive builders in the area. And although we’re disappointed in this outcome, it’s even more unfortunate for McNeill Burbank since we have strongly advised everyone we know (a large buying pool of family, friends, and neighbors who are looking to relocate to NC) against purchasing from them. Do yourself a favor and go with a better builder, maybe *********.

We first tried to buy our house from McNeill Burbank (then under Saussy Burbank) at full asking price when it was listed on Zillow. However, after taking a week to mull it over, they finally told us that they decided not to sell it. Instead, they pulled it off the market and would sell it later as a spec house (they could see the market was turning into a seller’s market). So, we waited patiently for it to be relisted and bought it for 80 thousand more than the original asking price. We were willing to do this because we thought we knew what we were getting since we had the spec sheets for the build. Boy were we wrong. Unfortunately, we had no way of knowing this until it was too late. They refused to let us or our real estate agent see the project as it was being built, claiming it would be a liability because of the on-going construction. We thought this was odd since we were permitted to see several of their other projects while they were under construction. Anyway, when the time came for our walkthrough this is what we found: unfinished kitchen tile backsplash that they hilariously tried to pass off as a new design style, bathtubs that drained slowly, doors installed the wrong way (according to their own blueprints), a broken window, dead grass, no porch railing (although it was in code violation they claimed it met code by pushing some dirt up against it), graffiti on the garage walls and in the crawl space, and MANY, MANY missing upgrade items that were on the spec sheet including shower nooks. In addition to all this, moldings throughout the house were either missing, installed unevenly, or cut too short (which they remedied by filling with inch-thick caulk). Oh yes, must also mention the added surprise of the shutters and vent pipe falling off the outside of the house within the first few months (no inclement weather, just poorly installed). When all was said and done, we were so tired of the excuses and intentional deceptions that we decided to fix the biggest problems ourselves. Honestly, we did a better job anyway.

We wish McNeill Burbank had been willing to give a little (something like putting in the porch railing), just to show good faith or some kind of customer service. They’re not an honest or high-end builder.

there is no way that I would every recommend. In fact you should be embarrassed to have your name on on house and the poor quality of work and the outstanding issues that still need to be addressed. It seems like you have disappeared off the earth and left us on a deserted island

The quality of construction is not up to par.

Never!

My experience with the home purchase was ok. We bought a spec home but couldn’t negotiate anything with the buyer agent or we were told we’d lose the home. It wasn’t a great experience.

I think McNeil Burbank offers an aesthetic that few other builders in the area can match, but I also think that this is dulled a bit by some issues with the quality of construction that come out over time (i.e. excessive settling cracks, nail pops, etc that we don't see as much with other builders (we have multiple family members and close friends who have built in the area in recent years for comparison)

Please see below under general comments.

The interior craft for such as trim and painting were not good quality.

I really do like my house. And I chose this house because it has a floor plan as close to the one I wanted. But, there are design flaws that are so poorly thought out, they create logistical and maintenance problems. The house was well into construction when I purchased it, so I wasn't able to select upgrades. But even for contractor grade, the quality of the fixtures and lighting is astonishingly poor. I paid a premium price for the fence and a screened in porch. The fence is well on its way to falling apart and the porch has started to do the same- and the builder says they will only replace part of the fence even though it gets worse and worse each month. I haven't heard anything at all about their plans to repair the porch. At the time of the 11-month inspection in November 2021, I was told by the man who helped with my other issues that someone would be contacting me about repairing the fence and the porch - and I have yet to hear from anyone. When I moved in, among other things, stops were missing from 3 windows; the powder bathroom had no hardware (toilet paper holder, towel rack) at all; the towel rack in the 2nd master was installed at a 10-15 degree angle; at least half the trim in the house wasn't flush; the walls are not even in some of the rooms. The builder didn't finish the hardwood floors in the stain I chose and paid extra for. As a result of having to redo it out of sequence, the edge where the stain meets the baseboards is uneven throughout the house. The people I have dealt with have been very easy to work with and as helpful as they can be. But if you asked me if I would recommend this builder, I would be somewhat hesitant to do so.

This would've been a 5-star review, however there were corners cut with the construction & attention to detail. Our Saussy-Burbank home in Charleston, SC was of better build quality & finish.

We signed a contract only five weeks before closing, and some of our reviews have to be considered with this in mind.

The way they build things is well done.

Areas Of Satisfaction

Areas Of Satisfaction - The professionalism and quick responses from all Saussy Burbank employees and subcontractors has been fantastic. Mike Burns in particular has been incredible, even answering questions we had after our closing when he is also handling the details of several other construction projects in our neighborhood. While we love the house and everything it offers, the people are what make Saussy Burbank stand out. Kudos to the team for a great experience overall.

Certain things were great - Nolan did an excellent job keeping things on track and us up to date. But in a neighborhood with two builders, it’s plain to see where you cut corners. We also bought two houses from you here. The drainage is always inadequate or non-existent, the unfinished garage is way less finished than the ones from *********. And are death defying front stairway that cuts more than half way into our porch width - it’s a miracle it made it past inspection. It’s too dangerous for our 8 year old to come in and out that way

McNeill Burbank is cutting corners on certain materials. Some of the trades they use are just okay. There is room for improvement.

Areas Of Satisfaction

Areas Of Satisfaction - I was very satisfied with every part of my experience with Saussy. Chris Stallings was incredibly friendly and supportive at my introduction to the process. Michele was very very efficient as a I made selections (I have a busy work schedule so we had to go through the process quickly). I cannot say enough about Lee. He was always responsive to my questions. He gave me helpful advice about every part of my house. He was flexible in timing for meetings. He even came back to check in and help me after I closed. He is a true asset to your company.

I would likely recommend Carolina Cottage Homes given the Saussy home design. The quality is great and the finishes are exceptional.

Saussy Burbank offers a well thought out floor plan and beautifully designed exterior. The construction quality is, for the most part, good. Material specified and the construction details of the house goes up are also above average for production builder. The construction process, even in this hot real estate market, however has come with some “fits and starts”, causing some concern about quality and delivery. As an architect and real estate broker, I chose this project for several reasons, and hope to recommend my experience to others in the future.

Additional Comments

Additional Comments - Building this house with Saussy was a really great experience. We were very happy with the process and we are really happy with the result. There are a lot of small things that we didn't decide on (light switch placement, outlets, built-in shelves, etc.) that are exactly where we need them to be. It's clear that the individuals who built this house have a lot of experience building houses and have a good understanding of how people will live in them.

I’m embarrassed that I gave so much money to a company that has been so disorganized, careless, and at times outright dishonest. I feel taken advantage of.

I am a real estate agent and I purchased a home, and I also sold as a buyer's agent, so I have recommended them!

The home is well built and the response to warranty issues is fantastic.

Professional & Organized

Professional & Organized - Both Luke and Michele have been on top of everything.

Areas Of Satisfaction

Areas Of Satisfaction - The people really made the experience better than we envisioned. The house is great too lol

Saussy Burbank was accessible and attentive, answered all our questions, were very patient, and never rushed us to purchase. Saussy Burbank allowed us to make decisions and the homes from Saussy Burbank are great.

Sales Problem Resolution

Sales Problem Resolution - Luke with Saussy Burbank was very attentive and on top of everything. Luke was very responsive and accessible even on the weekends.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with the quality craftsmanship. They are very thorough with their details. The quality of materials are very nice.

The craftsmanship and quality of the home is above any other home I have lived in.

Additional Comments

Additional Comments - The entire process has been easier than I ever thought. I would even say, it has been fun working with the SB team. From my first contact with Chris, to meeting with Michele and then having our first walk-thru with Mike, everyone has been extremely helpful, attentive and professional. Can’t wait to move-in!

Saussy Burbank design center representatives could have been more knowledgeable, offered suggestions and provided more options, so that a better educated decision and choices could have been made.