Additional Comments - Pleased with my entire experience
They can't go wrong.
Deciding Moment - She did everything I wanted.
New Space - We love it.
Deciding Moment - Kristi worked to maximize storage for our odd shaped closet. She listened to what I wanted and was able to design a system complete with a large size dresser to fit everything in a streamlined fashion!
New Space - So much nicer! And although many closet designs show only a few hangers -full of clothes - Cardinal closet designs truly ARE functional
Additional Comments - With Cardinal closets you deal with the same folks from start to finish. Great design staff ( like Kristi) ; and they have their own (local) manufacturing center, and experienced installation team that insures you’re satisfied . You put down an initial deposit to start your project and the balance is paid upon completion. Other companies (Closets by Design) require 100% payment when you sign the contract! I am not sure if I said Closets by Design by name but think it's important for people to check the WHOLE package not just the discounts that don't have a direct line if there are any issues with the installation. I also should have mentioned the YEARS of experience of you and the rest of your design staff because the other company rep had just been there 1 year ( though she may have had experience elsewhere) . You have seen and installed lots of custom closets
Deciding Moment - DURING PRESENTATION AND MEASURING
New Space - AWESOME.... LOVE THE ORGANIZATION OF SPACE.
Deciding Moment - We realized our problems could be solved when we visited the showroom.
New Space - It is absolutely fabulous. It feels like a dressing room.
Additional Comments - We will probably use Kristi again in the future.
I have already recommended them to two friends.
Deciding Moment - I really liked how I gave Kristi a question about wanting a mirror and she took my idea and gave me something better than I expected. Kristi understood exactly what you wanted.
Additional Comments - Everything was just wonderful from start to finish. Kristi came into my new house and I was already so stressed building a house during Covid. I didn't know what to expect. I love that they are local and have a lifetime guarantee so if I decide I want to add something I can easily do that since they are local. They took their time working with me. I even switched the plan two days before and Kristi was more than accommodating. She gave me more than what I expected. The crew came in and did a wonderful job. I want to send pictures so they can be used as well. I am just overall very impressed and excited and want to tell everyone how great Cardinal Closets is.
Deciding Moment - I realized it at the first meeting.
Additional Comments - They were very professional, organized, and respectful of how they used our space.
New Space - Everything works great, glad we just called the professionals to do it right, in an afternoon.
Deciding Moment - I was surprised by how much Cheryl knew about the product. She asked me and my wife specific questions about the type of clothes we wear.
New Space - I now actually have space in the closet that I am not even using which I never thought would happen.
What I loved about Cardinal Closets is that when Cheryl Meyer came, she asked me to sit down at the table and talk about what I wanted. She sat down with a pen and drew everything out the way that I wanted. I appreciated the time she spent with me preparing for the installation. It was just what I wanted.
Cardinal Closets has excellent customer service.
Deciding Moment - When I first saw what Cardinal Closets had to offer, I knew they could solve my problems.
New Space - My space is very organized and it is easy to find things now.
Additional Comments - The whole process with Cardinal Closets was easy. I definitely felt like they appreciated my business.
Additional Comments - The men that did the installation were very professional
I am very pleased with their closets.
Additional Comments - They were professional. Cheryl, Leo, and Jeff were professional. Everything was installed the way I wanted it and in a timely manner.
They were on time, efficient, and very courteous.
Deciding Moment - When I got the drawling, that was my deciding moment.
Additional Comments - It was a really good experience; I will def recommend them and use them again in the future if I need to.
Deciding Moment - When I first communicated with Kristi she knew exactly what I needed
New Space - Love it!!!
Deciding Moment - When installation didn’t involve removal of chair rail & base molding
Additional Comments - Love the room
Deciding Moment - When Kristi designed a space for my shoes that I would have never thought of!
New Space - Awesome! Easy! Organized! Exciting and refreshing!
Additional Comments - Will definitely recommend to friends!
\They provided great quality and service.
Deciding Moment - My husband's home office was able to go into the laundry room and they could do it to where it was organized and uncluttered.
New Space - We are much better organized, we can find paperwork better and our kitchen is cleaner because all of the papers are in the office/laundry room.
Love my closet and the whole process was wonderful
Concern For Needs - Steve was awesome to work with! He did a great join designing my closet
New Space - All my clothes are together in my beautiful closet! My bedroom is cleaner and feels more organized
I am very pleased. I have used them three times.
New Space - It's great. It's made everything better for organization of my shoes and hanging items.
Wonderful people and product! Highly recommend Cardinal Closets!
Concern For Needs - Design was perfect for our needs.
Sales Addressed Concerns - Offered ideas and very knowledgeable! Personalized service a plus!
Budget Recommendation - Quality was worth $
Communication - Communication was timely and appreciated.
Installation Crew - Respectful of our home, pleasant and professional! True craftsmen!
Quality Of Workmanship - Finished product and install-BEAUTIFUL!
Problem Resolution - There were no problems! So nice to say that!
Deciding Moment - Store displays and the plans said it all! Great
Additional Comments - Truly appreciate Cardinal Closets in today’s world of automated services and indifference to customers.
New Space - Sooo much better. Our daughter can organize her things by herself now
Additional Comments - Steve Kahn was a dream to work with.
Deciding Moment - During my in store consultation. Steve went above and beyond to give me all sorts of options and accommodated my budget.
New Space - Fabulous!
Additional Comments - Would use Cardinal Closets again!
Cardinal Closets is great. I really really loved working with them. Steve at the showroom was wonderful. Cardinal Closets did great things for us.
Concern For Needs - Steve was wonderful. He drew out the plans and Cheryl came to the house and took the time to be thorough making our closest the best. She really met our needs by customizing the closet.
Deciding Moment - As soon as I walked into the showroom I could understand things and then by sitting down and listening, I learned that I could get more gain more height to the room and really maximize my space. The showroom really looked nice.
Additional Comments - I sent Cardinal Closets a personal text after the project thanking them. It is so much easier with my closet and I go into it and it makes me smile.
Additional Comments - They were quick, efficient, and got us what we needed; we did not have to ask twice.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Cardinal Closets as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys