Quality workmanship and great follow-through.
They were very efficient and professional. The installers really knew what they were doing. I know that they did because I am actually also in that line of business.
The SMUDD home performance plan is a fantastic program, but be careful of the contractor you use.
We still need to get something. They're going to come back out after it cools off to balance out the air in the living room to the bedroom. We asked them to wait--it's too hot for them to go up into our ceiling to get it done. We don't want them to do that when it's a million degrees. That's the only thing we need to do.
CECS makes sure that the installation is correct so that the energy-saving capacity of the equipment purchased can be fully achieved. Great equipment with high-quality installation from CECS is a good investment in your home.
I was happy with the final costs and rebates.Workers were friendly and professional.
Yeah, I will.
I got several estimates to replace my HVAC system and most of the companies didn't even do a thorough inspection before giving me a quote. CECS spent time looking at what I had and talked to me about my options to meet my budget. The costs for my systems was a lot less than the others and they did a great job installing it that SMUD gave me more of a rebate than expected because they exceeded SMUDs requirements. I would highly recommend using CECS.
CECS was very professional in addressing my project needs. The process of completing the project was communicated clearly by the CECS staff as they guided me trough the preparation, permit approval, and the actual install for my specific project. The crew that prepped and installed the project were professional and courteous. Overall it was a pleasant experience with a big project that I had.
Yes, I would prefer this company over an actual HVAC company ... the person who I worked with, Lance, was very knowledgeable about heating and AC conservation.
Areas Of Satisfaction - Cost of project and quality of products and service.
Lead Source - SMUD website when searching for home energy upgrade contractors.
Additional Comments - I highly recommend CECS!
We had a very good experience with California Energy Consultant Service (retrofit windows was the main scope). We feel comfortable recommending the company to family and friends.
There were quite a few issues that came up but they got resolved to our satisfaction.
They were fantastic all around.
Everyone of the contractors that came to the house was professional and respectful of our home. They did a wonderful job explaining everything to us, and cleaned up like they were never even in the house.
We had an overall excellent experience and we anticipate to do so again in the future. We are very happy.
California Energy Consultant far exceeded our expectations The siding was done by "Artists", true master craftsmen. The new roof was completed within 3 or 4 days and they put finishing touches on, on a Sunday! The house is so airtight now, over a 30% improvement of when we started. The windows and doors are beautiful, and what a pleasure it is to have screens. We have a brand new house to come home to!
They all were very professional and followed up with me after work was complete.
I have used Cal Energy Consultants a couple of times. If they do it, I will call them. I trust them and have been so pleased with the job they do. Their prices are reasonable. There subs are professional, knowledgeable and considerate. And everyone in the office is easy and pleasurable to work with.
CECS and their contractors were very professional, thorough and clean. We are very happy with the results. The best experience we've ever had with a contractor.
Very happy with the work and the staff....I would absolutely recommend them to my family and friends.
Great company. I am very satisfied with the work that was done and the results of the work completed. I had a new HVAC unit and attic sealing and insulation done. Work was completed in a couple of days and happened exactly as I was told it would happen. The guys that did the work were great. Kept the area clean and safe. I had my curious 11 month old son checking out what they were doing and they were careful to watch out for him while letting him observe. I will definitely use these guys again when I'm ready to have my windows replaced and would highly recommend them to anyone looking to do energy upgrades for their home.
CECS did a fantastic job with the projects we wanted! Everyone from the salesman, office staff and working crews were awesome! We are very happy we chose CECS to do our windows, insulation and ducts! My wife and I are very, very happy with our upgrades.
Additional Comments - Big Thank You's to Gary Lee, Jamie Miller, Kristen Hanna, Genevieve Dionne, and their window crew, their insulation crew and their duct installation crew (especially Mitch and Elijah)!
Lance was very knowledgeable and a good listener. The subcontractors were good, clean and it was an all around good process.
Recognized Excellence - Lance, Shawn, Mitch and Tim provided me with exceptional service. Office staff was very helpful with payments and the rebate also.
Areas Of Satisfaction - I was most satisfied with the window guys. They did a good job cleaning up and making sure everything was great. Lance was great also. They also fixed the broken tiles the other installation guys had broken and I greatly appreciated that.
Recognized Excellence - I would like to recognize the three window installers, by far they made the whole experience extremely pleasant and went above and beyond their calling. I do think they need to be recognized.
Additional Comments - I appreciate all of Lances time answering my questions. Also the lady in the office they helped prepare our rebates and stuff. She made sure we could get an increased rebate. That was very generous of her, she didn't have to do that she could have just pushed it through.
Areas Of Satisfaction - I was most satisfied that the job was done efficiently and the side was kept very clean. We were impressed with that.
Recognized Excellence - I would like to recognize the window crew, they were very efficient.
Gary Lee takes the time to frame your project and make sure you receive any benefit possible from rebates. He is so patient and kind and answers any and all questions until you are certain of what to expect. I really enjoyed working with him and his staff is nice too.
Lead Source - SMUD website and Yelp reviews.
Areas For Improvement - There were a couple of mishaps that happened along the way but they were addressed professionally and fixed in a timely manner.
Areas Of Satisfaction - For someone who is new to home repairs and energy efficient upgrades, I relied heavily on Gary Lee's expertise and felt that I could trust him to help me make the right decisions for my home. It was such a relief to feel that a service professional would actually have your best interest in mind. Refreshing!!
Recognized Excellence - Gary Lee and Kristin Hanna were exceptionally nice and helpful every time I had a question or concern and I am grateful to them for that.
CES made the entire energy upgrade process very easy. Our salesperson was not pushy but rather listened to our needs and offered the right solution for us.
Lead Source - Through SMUD's website and reading reviews on Yelp.
Areas Of Satisfaction - Our salesperson was not pushy but rather listened to our needs and offered the right solution for us.
They were extremely professional which is very much appreciated. Everyone they sent to my house acted as a representative of their company which it's hard to do when you subcontract. They all did outstanding work when they came out.
Areas For Improvement - They didn't fall short. They exceeded my expectations completely. There are things that come up with a large job like the scheduling which in some parts was it was my job but they worked great around that which wasn't frustrating. They did really good in getting me and it was a great job.
Areas Of Satisfaction - I was most satisfied with their office staff which was extremely efficient and professional. Whoever I talked to seemed to know what was going on or would find out what was going on. There are so many companies in the past which that was not the case. Them communicating the schedule and any changes was a big thing for me, changes happen I understand and being communicated about it they excel at all that. Also the workmanship on everything from the windows to the trim just everything they worked on was extremely high quality. I was impressed that they didn't cut any corners.
Lead Source - I was referred to them by my sister in law which had their windows replaced and was equally satisfied. I also didn't know but after mentioning them a coworker told me they had used them for the same thing and were extremely satisfied with their service as well.
Quality : Workmanship/Materials/Crew - The crew was very nice.
Lead Source - Through our electric company, the name was listed on a list of certified contractors.
Areas Of Satisfaction - I was most satisfied on the detail of their craftsmanship.
Lead Source - Referral
Areas For Improvement - None
Areas Of Satisfaction - Customer service
Lead Source - Angie's List
Areas Of Satisfaction - They were very responsive
Recognized Excellence - Jamie Miller
Everything was outstanding. I would like to see improvement on the office communications. Mitch was great.
Lead Source - I heard about them through research I had done.
Areas Of Satisfaction - I was most satisfied with the workers, they were great.
Recognized Excellence - I would like to recognize Mitch for his exceptional service.
Overall I was please with the service that we received. Communication lines were broken at times, but at the end everything worked out and we got the project done. I am pleased with the outcome. I would recommend these guys to my family and friends.
Lead Source - My own research!
Areas Of Satisfaction - Project was done and it was satisfactory!
Recognized Excellence - Good team!
Lead Source - My father recommended them to me.
Areas Of Satisfaction - I was most satisfied with their professionalism and how they got things done on time.
Recognized Excellence - I would like to recognize the installer of my A/C. He was awesome.
CECS was a pleasure to deal with! We got top-notch products and prompt, professional, friendly service. Highly recommend!
Value - Gary was also able to recommend a few other upgrades so that we could maximize our rebates!
Areas Of Satisfaction - They provided prompt service, even while accommodating our difficult schedule, and helped us maximize our rebates.
Current Referrals - Yes, we recommend them and use their services whenever possible.
Recognized Excellence - Gary Lee. He is very responsive to calls and quick to respond to problems or questions.
Lead Source - Through SMUD and Yelp
Areas Of Satisfaction - They were quick to get my order submitted and install my windows, doors and have my attic work done. They did a good job of project managing this effort and were able to answer my questions quickly.
Recognized Excellence - I'd like to thank Jamie for her help and her willingness to answer multiple questions along the way. She was always very prompt and courteous in our interactions and she was always able to get my questions answered and resolve any issues I had.
Areas Of Satisfaction - Timeliness of service and quality of work done.
Areas Of Satisfaction - Very responsive and did a good job coordinating work, permits, test-in/test-out, etc. and was able to work around our schedules. Offered reasonable pricing and a breadth of services.
Recognized Excellence - Jamie Miller has been great dealing with the logistics to get the job to pass inspection.
California Energy Consultant Service worked with us through some unique challenges and were able to provide us with an excellent product and superior craftsmanship.
Lead Source - We heard about California Energy Consultant Service from the James Hardie website.
Areas For Improvement - California Energy Consultant Service did not fall short of my expectations at all.
Areas Of Satisfaction - I was most satisfied with the quality of the installation. It was superior work and California Energy Consultant Service completed the installation ahead of their proposed timeline.
Employees & Subcontractors - Lance and Ben are great along with office staff. The HVAC guys are great
Lead Source - Home show and neighbor
Great company to work with, did a terrific job in breathing new life into a much loved but very tired house. Thank you!!
Lead Source - Home and Garden show
Additional Comments - Would recommend this company to anyone!!
We are very happy with all the work that was done to our home after consulting with other companies that told us they would call us back and never did. CEC came in and got the job done all with in a month of the estimate. Our home is now complete with new windows, duct work, insulation and efficient we can't wait to see what the energy bill looks like after all this has been done.
Areas For Improvement - None at all we were very please with every one and everything they did.
Areas Of Satisfaction - Very Friendly and efficient
Lead Source - Smud Energy Efficient list
Very Professional and Knowledgeable company with reasonable prices.
Areas Of Satisfaction - The initial consultant was knowledgeable and upfront about all costs. He also presented the best opportunity for me with regard to rebates.
Lead Source - Google
Lead Source - I heard about California Energy Consultant Service through Yelp.
Areas Of Satisfaction - I was most satisfied with the pricing and the end result.
i have already recommended them to serval people
Concern For Needs - The salesperson was great. He did everything and even more than he promised.
Communication - The staff was super. I could not of ask for anything better
Professional & Organized - They were the most professional people i have ever delt with. Very organized.
Recognized Excellence - Gary Lee is exceptional
Additional Comments - It was a Total professional and exceptional consumer experience
Lead Source - Home and Garden Show at Cal Expo
Areas Of Satisfaction - Overall a good experience!
Lead Source - From SMUD approved list
Areas Of Satisfaction - Sales & office were informative and professional, and vendors were all professional and competent
Recognized Excellence - Gary Lee and Jamie Miller
Additional Comments - I am very pleased with the process and the outcome. I'd recommend Cal Energy to anyone in need of their services.
Areas Of Satisfaction - I am most satisfied with the construction portion as they were timely and did a great job.
California Energy Consultant Service did great job.
Areas Of Satisfaction - I was most satisfied with California Energy Consultant Services because they are professional and they did very good work.
Recognized Excellence - I would like to recognize Lance Newby for his exceptional service.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of California Energy Consultant Service as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys