The crew was excellent, wonderful and trustworthy. I am very happy with the quality and the craftsmanship. I thought I had an issue they came out right away, to look and it and reassure me everything was ok.
They are a great company!
The staff was amazing! It's a great quality of work, they finished in a timely manner, and they took care of all of our special needs!
They've always been accountable and reachable if there is a question or concern. They are informed and responsible which is so rare in a contractor.
My wife and I were drawn to Bestway because of their Superwall Basement Finishing System. Drywall is positively prehistoric by comparison. Because of our eagerness to learn more we arrived at Matt's office unannounced. Despite the interruption he was extremely courteous and we immediately felt comfortable speaking with him. He went out of his way explaining the products and the process without any high pressure sales approach. Next we arranged for Matt to visit our basement. He understood our wants and needs and even added a couple of excellent ideas of his own. No need for a designer. Next we met with his construction crew which consisted of the father and son team of Claudio and Jeremiah. This is a very important step in the process where you as the consumer need to ask every question that comes to mind in order to know what your remodel covers and what would be outside of the scope of the agreement. Our barrage of inquiries saved us from any serious and unexpected surprises. Claudio and son are two very professional craftsmen and terrific people that we found to be an absolute pleasure to come to know. We were always left completely at ease having them in our home while we were out. They completed all the work in the short span of 17 days and no nights. This in a period that included two snow storms and a holiday. Our basement was transformed from a dingy cellar into bright and beautiful living space. There was none of the dust of drywall or the sloppiness of paint. They hauled away all the debris and left the finished space spotless. Through it all we didn't have much more to do than to pick out colors. If only buying the furniture was this easy. We are more than satisfied with our new basement and we highly recommend Bestway and their superior Superwalls system.
Not knowing which contractor to go with and not having any connections to people in the business we decided to seek out the Superwalls product. We not only received a superior product but superior service and workmanship. It was a great relief and we are extremely satisfied with the results. Thank you again.
Easy to work with, friendly staff and a job well done.
I am very satisfied with my new basement. Everyone who has seen it, loves it. I am a very satisfied customer.
It was a wonderful experience basement is our favorite area.
I called 3 companies for comparison quotes on finishing the basement. One company never returned my call, the second came to the house, measured, showed me their 2 choices of color for the material they used and promised me a written estimate - never heard back from them either. Bestway was responsive, had many choices of color, explained the entire job, LISTENED TO WHAT I WANTED WITH REGARD TO USE AND LAY-OUT OF THE BASEMENT, gave me a time frame to complete the job and then actually finished the entire job 5 days earlier than they promised
THERE IS A REASON THEIR NAME IS 'BESTWAY' - THEY ARE THE BEST!!!!!!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Bestway Basements as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys