Overall, working with Bennett has been great. Anytime a friend asks about our renovations, we let them know how happy we are, and always offer to share their contact info.
Bennett Builders & Remodelers was absolutely wonderful to work with from beginning to end. They were accommodating to everything that happened.
Fair value, great service and communication. Great build quality and professional. Would recommend to anyone looking to build a house or remodel.
Recognized Staff Member - Both Sean and Tim were very helpful and flexible given that we were living 2.5 hours away when the build was occurring. Willing to meet on Saturdays and after hours if need be to work with our schedule.
Additional Comments - Because of our great experience, we are getting a quote from Bennett Builders to finish our basement. Very satisfied with everything on the house build! Was a really great experience.
I would absolutely recommend Bennett Builders and Remodelers. They are a local, family-owned company with a history of quality craftmanship, and the home they built for us is just what I wanted.
Areas of Satisfaction - The quality of the workmanship, from design to construction, is wonderful. Tim and the construction manager were responsive to our questions and concerns. Choosing the finishes was easy and enjoyable because of the long-term relationships Bennett has with suppliers. The entire process moved in a logical fashion.
We've already recommended Bennett twice; once to a friend who selected Bennett for a primary bathroom remodel and to another friend for an estimate for an extensive home renovation.
Communication - Communication between Bennett during construction, through the construction manager Jim, and our family was very good. He did a very good job clearly explaining where we were in the process, what was coming next, any key decisions we needed to make, potential roadblocks and how we could move past them.
Problem Resolution - Very proactive communication and approach to solving problems as they arose.
Recognized Excellence - Jim Krueger - excellent project management and communication frequency and detail. Dave Gerace - Very clear communication and conscientious to ask when okay to perform loud work while our newborn son was napping. Nate (Permanent Flooring) - great attention to detail in all tile work and did an excellent job; a true craftsman. Al (Permanent Flooring) - very focused on getting the flooring installed the right way at the outset and followed-up with repairs as necessary. Jim Carney - kind, conscientious, hard-working and tidy. Jim did a nice job prepping the job site and showed he cared through attention to detail.
Absolutely, the Bennett team did a great job for us and we will be using them again.
Beautiful work. Competitive prices. They put in every effort to give me what I wanted/needed.
Professional & Organized - Good communication with team lead.
Quality of Workmanship - Like out of a magazine.
Recognized Staff Member - Greg Speicher. He can do anything.
Areas of Satisfaction - They met my expectations in every way. They exceeded my expectations in that my new enclosed porch is much nicer than I had anticipated. Also, the helpfulness and accommodating attitudes of the work crew were more than I expected.
I would absolutely recommend them.
Punchlist - They went above and beyond.
Schedule - They finished it earlier than what was anticipated based on what I needed. You don't usually hear that.
Construction Manager - His name was Greg. They are my buddies now. These guys were so awesome.
Recognized Staff Member - Tim, Greg, and Greg did a great job.
Areas of Satisfaction - Everything was personalized. The timing was impeccable. Their communication has always been on point. I love my house.
Additional Comments - There is no question that I would hire them again if I needed anything.
Design - Outstanding design, exactly what we wanted.
Quality of Workmanship - Every tradesman associated with our master bathroom remodel was top of the line
Salesperson - Tim, professional, knowledgeable and helpful suggestions and solutions
Areas for Improvement - no suggestions--will use BB&R again
Quality of Workmanship - Dave as a subcontractor did an amazing job on all the various project he had to tackle. From framing in the bathroom to floating drywall and plaster he showed an attention to detail that was unparalleled and it make for an excellent outcome.
Salesperson - Not sale-zy or high-pressure in the slightest - Dan was not a sales person in the slightest. Highly knowledgeable and approachable he took the time to make sure we understood what we were getting into and was flexible when we made changes or were wishy-washy.
Recognized Staff Member - Jim was an excellent, prompt and committed construction manager. He worked to develop a good and trusting relationship with us, was friendly to our kids, and committed to the overall success of the project. He was transparent when items came up that could lead to unforeseen costs and fair in talking us through our options.
We would recommend Bennett Builders to everyone in our Rocky River neighborhood. They were able to take a 1930s colonial and open in up in a way that made it much more useable for our family of six! They were timely, professional, and everything looks fantastic. We couldn't be happier that we chose to work with them!
Recognized Staff Member - We would like to recognize Bob, our construction manager who was fabulous. He always had the best attitude and had a perfect mix of professionalism and fun! He is definitely an asset to your company. He took every one of our comments or suggestions seriously and handled problems quickly and with good solutions. He was fantastic!! We would also like to recognize Dan Bennett who was wonderful to work with. He was able to make things happen in an honest straightforward way and worked with us to smooth over any issues. He makes Bennett Builders a great company!!
Areas of Satisfaction - The timeline of our project from start to completion was insane!! They worked so fast and every day there was someone here doing something. All of the neighbors were so impressed. We have some long term goals to save for our upstairs and we will definitely be using Bennett Builders again and recommending them to our friends and family.
Recognized Staff Member - The whole team was great - were part of the family for a few months while the project was going on. Appreciate all the understanding working around the house that could get busy at times with comings/goings and the kids.
Areas of Satisfaction - Communication and responsiveness was great - I appreciated the ability to text Greg H and work through that. Very responsive and upfront in communicating everything from schedule to product selection to our questions on finishes/punch list.
Recognized Staff Member - JIm (project mgr) and Chris (plumber) were very skilled and informative.
Areas of Satisfaction - Everything was well done
Additional Comments - The whole project was positive from begin to end.
Bennett Builders is an extremely reputable company! I could recommend them to anyone and am very happy with how my kitchen remodel turned out.
Design - The interior decorator drew up many designs and layouts and we were able to chose our favorite and even blend two designs! The 3d models were very helpful to envision our future kitchen.
Schedule - The online calendar was very efficient and helpful to see when each step of our project would get completed.
Salesperson - Terry walked us through the process and met with us multiple times before we committed to explain the reno options and answer all of our questions.
Excellent communication regarding the project, timeline and materials.
They've done three major projects for us and all have won awards.
Despite labor and material shortages that were beyond Bennet's control, the project was completed to our satisfaction.
The project was completed with high quality, it was done on time. When the said something would be completed, it happened. Great customer service and professional!
We've completed multiple projects with Bennett and I am satisfied.
Working with Bennett Builders to remodel our master bathroom was a pleasure. Everyone we dealt with was professional and communicated well with us throughout the project. They were able to offer opinions on design without being overbearing and allowing us to make the room exactly how we wanted it. Any minor issues that arose were handled quickly and efficiently. We love our new bathroom and would recommend Bennett Builders to anyone!
Start to finish, Bennett was professional, consistent, timely, organized, and on schedule. We have already recommended Bennett to multiple friends, co-workers, and neighbors.
Friendly staff and comfortable leaving them in our home.
I really enjoy using Bennett Builders for the last 2 projects I had done. Any questions,concerns,problems, taken care of quickly
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Bennett Builders & Remodelers as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys