They respond immediately. They arrived to work on time. They were very clean and nice people to work with. They are intelligent. The lead person was constantly available and visited the job.

Design

Design - Absolutely 5 stars plus!

Professional & Organized

Professional & Organized - They absolutely were professional and organized!

Quality of Workmanship

Quality of Workmanship - 5 stars plus!

Recognized Staff Member

Recognized Staff Member - I would like to recognize Terry Bennett for his exceptional service!

Areas for Improvement

Areas for Improvement - They did not fall short of my expectations at all in any way.

Areas of Satisfaction

Areas of Satisfaction - They exceeded my expectations!

Bennet Builders were amazing to work with, we would and have already recommended to family and friends.

The entire experience, from the initial contact to the quote phase to the building and all the tradesmen, far exceeded my expectations. It was an excellent job throughout.

Areas of Satisfaction

Areas of Satisfaction - Bennett Builders & Remodelers met or exceeded all my expectations with the overall quality. They came up with some design ideas on the spot that I had not thought of that enhanced the overall finished product. It was an excellent experience throughout.

Salesperson

Salesperson - Absolutely ❤️Dan…great sales person!

Construction Manager

Construction Manager - Bob was very helpful overall good guy!

Recognized Staff Member

Recognized Staff Member - Josh… always got back with answered questions promptly

Areas of Satisfaction

Areas of Satisfaction - Every… always recommending their services

Additional Comments

Additional Comments - You won’t be sorry to have them improve your home

Areas of Satisfaction

Areas of Satisfaction - They met our expectations in everything. Everything was nice and clean. Clean was the most important thing for us. We have had other construction done, and it wasn't as clean as I expected. It was clean, which was very nice. Evyerhing was done properly. We expected everything to be done right, and it was.

Additional Comments

Additional Comments - They did a great job in a timely manner. They followed up periodically with calls. Furthermore, they called us numerous times and sent videos and pictures of the progress. They got us in contact with the electrician. The electrician made the appropriate changes.

The Best!!! Waited for 3 years.

Communication

Communication - Daily text on accomplishments.

Problem Resolution

Problem Resolution - Change Order process is seamless.

Recognized Staff Member

Recognized Staff Member - Bob and Jim.

Areas for Improvement

Areas for Improvement - None.

Areas of Satisfaction

Areas of Satisfaction - All.

Additional Comments

Additional Comments - Phase II - Guest Bathroom and Hallway

Recognized Staff Member

Recognized Staff Member - All staff members we have contact with are great and very professional. and they know all the needed detail of the project.

Areas of Satisfaction

Areas of Satisfaction - All areas from the first contact until the conclusion of the project

Additional Comments

Additional Comments - Will be seeking your service for future remodeling.

From start to finish Bob, Jim and the entire Bennett Builders team worked with us every step of the way making sure we achieved the finished project that we envisioned. We are extremely happy with the completed project and would definitely recommend Bennett Builders to family and friends.

Quality of Workmanship

Quality of Workmanship - We are extremely happy with the quality of work on our project.

Trade Contractors/Vendors

Trade Contractors/Vendors - All vendors and contractors that we dealt with were helpful and professional. Thank you to our entire build team.

Salesperson

Salesperson - Bob was very helpful during our project from our initial contact through completion. Thank you Bob!

Construction Manager

Construction Manager - Jim kept us update regularly regarding our project, daily and sometimes more often. He was patient with us regarding questions and always responded in a timely manner. Thank you Jim for all your hard work it is greatly appreciated!

Recognized Staff Member

Recognized Staff Member - All staff that we dealt with were helpful and professional. Thank you to our entire build team.

Recognized Staff Member

Recognized Staff Member - We would like to thank Sean for all of his hard work on our project. He was very communicative and always gave us updates on the project without us having to ask for them. He listened to our opinions and never hesitated on implementing changes we proposed. He made our experience with Bennett so positive and enjoyable. I would recommend Sean to anyone!

Areas of Satisfaction

Areas of Satisfaction - Communication, Timeline, Willingness to accept changes we proposed once the project started

Additional Comments

Additional Comments - We were very happy with our experience with Bennett from start to finish! We will recommend to family/friends

Construction Manager

Construction Manager - Greg Holderness was a great partner during the project construction, provided helpful feedback, was responsive and facilitated great communication as decisions needed to be made.

I wanted to take a moment to express my utmost appreciation for the exceptional work done by Bennett Builders on our third floor renovation. Their craftsmanship and attention to detail truly exceeded my expectations.

Throughout the project, Bennett Builders demonstrated professionalism, expertise, and a genuine commitment to quality. Their ability to navigate challenges and deliver results in a timely manner was impressive.

Not only did Bennett Builders meet the specifications outlined, but they also went above and beyond to ensure that every aspect of the project was executed flawlessly. Their dedication to excellence is evident in the final product, which stands as a testament to their skill and dedication.

I would highly recommend Bennett Builders to anyone in need of construction services. Their work speaks for itself, and I am confident that they will continue to excel.

Thank you once again for the outstanding work. We love our new third floor master suit!

Overall, we're very satisfied and happy with the outcome of the project. While there are some smaller frustrations that we note below, those are not representative of the quality of the overall work which we are very happy with and enjoying every day just as we'd envisioned when we started the project.

Overall, working with Bennett has been great. Anytime a friend asks about our renovations, we let them know how happy we are, and always offer to share their contact info.

Bennett Builders & Remodelers was absolutely wonderful to work with from beginning to end. They were accommodating to everything that happened.

Fair value, great service and communication. Great build quality and professional. Would recommend to anyone looking to build a house or remodel.

Recognized Staff Member

Recognized Staff Member - Both Sean and Tim were very helpful and flexible given that we were living 2.5 hours away when the build was occurring. Willing to meet on Saturdays and after hours if need be to work with our schedule.

Additional Comments

Additional Comments - Because of our great experience, we are getting a quote from Bennett Builders to finish our basement. Very satisfied with everything on the house build! Was a really great experience.

I would absolutely recommend Bennett Builders and Remodelers. They are a local, family-owned company with a history of quality craftmanship, and the home they built for us is just what I wanted.

Areas of Satisfaction

Areas of Satisfaction - The quality of the workmanship, from design to construction, is wonderful. Tim and the construction manager were responsive to our questions and concerns. Choosing the finishes was easy and enjoyable because of the long-term relationships Bennett has with suppliers. The entire process moved in a logical fashion.

We've already recommended Bennett twice; once to a friend who selected Bennett for a primary bathroom remodel and to another friend for an estimate for an extensive home renovation.

Communication

Communication - Communication between Bennett during construction, through the construction manager Jim, and our family was very good. He did a very good job clearly explaining where we were in the process, what was coming next, any key decisions we needed to make, potential roadblocks and how we could move past them.

Problem Resolution

Problem Resolution - Very proactive communication and approach to solving problems as they arose.

Recognized Excellence

Recognized Excellence - Jim Krueger - excellent project management and communication frequency and detail. Dave Gerace - Very clear communication and conscientious to ask when okay to perform loud work while our newborn son was napping. Nate (Permanent Flooring) - great attention to detail in all tile work and did an excellent job; a true craftsman. Al (Permanent Flooring) - very focused on getting the flooring installed the right way at the outset and followed-up with repairs as necessary. Jim Carney - kind, conscientious, hard-working and tidy. Jim did a nice job prepping the job site and showed he cared through attention to detail.

Recognized Staff Member

Recognized Staff Member - Bob was our foreman, he was amazing.

Additional Comments

Additional Comments - We had a great experience. Our project is wonderful.

Absolutely, the Bennett team did a great job for us and we will be using them again.

Beautiful work. Competitive prices. They put in every effort to give me what I wanted/needed.

Professional & Organized

Professional & Organized - Good communication with team lead.

Quality of Workmanship

Quality of Workmanship - Like out of a magazine.

Recognized Staff Member

Recognized Staff Member - Greg Speicher. He can do anything.

Areas of Satisfaction

Areas of Satisfaction - They met my expectations in every way. They exceeded my expectations in that my new enclosed porch is much nicer than I had anticipated. Also, the helpfulness and accommodating attitudes of the work crew were more than I expected.

I would absolutely recommend them.

Punchlist

Punchlist - They went above and beyond.

Schedule

Schedule - They finished it earlier than what was anticipated based on what I needed. You don't usually hear that.

Construction Manager

Construction Manager - His name was Greg. They are my buddies now. These guys were so awesome.

Recognized Staff Member

Recognized Staff Member - Tim, Greg, and Greg did a great job.

Areas of Satisfaction

Areas of Satisfaction - Everything was personalized. The timing was impeccable. Their communication has always been on point. I love my house.

Additional Comments

Additional Comments - There is no question that I would hire them again if I needed anything.

Design

Design - Outstanding design, exactly what we wanted.

Quality of Workmanship

Quality of Workmanship - Every tradesman associated with our master bathroom remodel was top of the line

Salesperson

Salesperson - Tim, professional, knowledgeable and helpful suggestions and solutions

Areas for Improvement

Areas for Improvement - no suggestions--will use BB&R again

Quality of Workmanship

Quality of Workmanship - Dave as a subcontractor did an amazing job on all the various project he had to tackle. From framing in the bathroom to floating drywall and plaster he showed an attention to detail that was unparalleled and it make for an excellent outcome.

Salesperson

Salesperson - Not sale-zy or high-pressure in the slightest - Dan was not a sales person in the slightest. Highly knowledgeable and approachable he took the time to make sure we understood what we were getting into and was flexible when we made changes or were wishy-washy.

Recognized Staff Member

Recognized Staff Member - Jim was an excellent, prompt and committed construction manager. He worked to develop a good and trusting relationship with us, was friendly to our kids, and committed to the overall success of the project. He was transparent when items came up that could lead to unforeseen costs and fair in talking us through our options.

We would recommend Bennett Builders to everyone in our Rocky River neighborhood. They were able to take a 1930s colonial and open in up in a way that made it much more useable for our family of six! They were timely, professional, and everything looks fantastic. We couldn't be happier that we chose to work with them!

Recognized Staff Member

Recognized Staff Member - We would like to recognize Bob, our construction manager who was fabulous. He always had the best attitude and had a perfect mix of professionalism and fun! He is definitely an asset to your company. He took every one of our comments or suggestions seriously and handled problems quickly and with good solutions. He was fantastic!! We would also like to recognize Dan Bennett who was wonderful to work with. He was able to make things happen in an honest straightforward way and worked with us to smooth over any issues. He makes Bennett Builders a great company!!

Areas of Satisfaction

Areas of Satisfaction - The timeline of our project from start to completion was insane!! They worked so fast and every day there was someone here doing something. All of the neighbors were so impressed. We have some long term goals to save for our upstairs and we will definitely be using Bennett Builders again and recommending them to our friends and family.

Recognized Staff Member

Recognized Staff Member - The whole team was great - were part of the family for a few months while the project was going on. Appreciate all the understanding working around the house that could get busy at times with comings/goings and the kids.

Areas of Satisfaction

Areas of Satisfaction - Communication and responsiveness was great - I appreciated the ability to text Greg H and work through that. Very responsive and upfront in communicating everything from schedule to product selection to our questions on finishes/punch list.