I was very impressed that they took our flood damaged house and turned it into a house that looked brand new!
Great customer Service
They are really good!
They were very efficient, friendly, and professional.
They did great work.
They were willing to work with my schedule which was really nice. If something didn't work out they were willing to change their schedule to work with mine, and they were great with communicating.
Employees were professional and courteous throughout the process. Any questions were answered completely, and they made sure thst I understood everything. Very pleased with work. No complaints at all.
There were a couple of respectful employees; the young man of color, and the Lead. At one time, two young gentleman showed up unannounced, didn’t wear face masks (Covid), and started blaring music in the crawl space. I was working from home, and my daughter was taking online classes. I had to go down into the crawl space and ask them to turn the music down. Thirdly, when the wet visqueen and soaked insulation were being taken out, I asked an old, slender man to excuse me, because I was working. He replied, “You’re excused.” I thought he was rude. I did not have a good experience with this team.
Recognized Excellence - Melanie is phenomenal. She is probably the best foreman I've come across. She gets stuff done, knows the job in and out, and her communication was top-notch.
Areas Of Satisfaction - The roofers were phenomenal, they are some of the best roofers around. They understand issues that are central to Alaska.
They did a great job.
Areas Of Satisfaction - Left it cleaner than I thought they would. The work was done long distance and was done amazing. The property got sold very quick after the job was complete.
Bema Restoration did a fabulous job.
Areas Of Satisfaction - The whole project was done very well and very professionally. It exceeded my expectations. I don't have any misgivings as fas as anything that they did.
Bema Restoration was nice to work with on our project.
Recognized Excellence - The entire team was really good! Greg was informative and very helpful with explanations of tasks for the day and Chad used the back door when coming in and out and kept the job site safe and clean . He was very respectful that I had four children running around!
Additional Comments - They are a wonderful company and I have been telling a lot of people about them!
Area Of Satisfaction - prompt and professional. Quality was outstanding
Bema Restoration/Construction is a very professional company that clearly puts the customer first. They are experienced, well managed, task oriented and will take the time to explain every situation of why their decision was made, which provides the best possible product for the customer. No cutting corners with this company! Crews are top notch, they know their jobs and support the management. Management is always available and involved with the project, never neglecting the responsibly to visit the job site. Will do a walk-through with the client at the end of project. Highly recommend.
I thought they went over and beyond what we needed. They were very professional and appreciated.
Area Of Satisfaction - They knew what they were doing. I did not. They patiently explained the process to me.
I enjoyed talking with the guys.
They had great customer service, and did a great job.
Area Of Satisfaction - The customer service from ServiceMaster was top notch. They were very thorough, explanatory, timely, and efficient.
Area Of Satisfaction - I was most satisfied with all of my project.
Melody, the repair coordinator, was absolutely amazing to work with. She was patient, knowledgeable, always on time, and just made the whole experience so much better.
Additional Comments - I would recommend them to anyone.
I think they were very professional. They dealt with every issue I had. I am very pleased with them.
Area Of Satisfaction - I was most satisfied with the whole experience.
Let's put it this way. After they dealt with my insurance needs, I also asked them to do several other things that were separate from that. I used them as a contractor.
Recommend Insurance Carrier - 4--can I go bigger than 4?
Area Of Satisfaction - I was satisfied with the fact that it all happened so quickly and without any stress to me.
Area For Improvement - There were no areas we were dissatisfied with. Service Masters had help out years ago. I think I my have called them first or ask the insurance company if I could call them. I know they were here in about 3 hours. It is easily and hour and a half to drive here. So, they are very responsive to help mitigate the situation before it worsens.
Very impressed, unfortunately I did not choose them to fix the mess but wish I would have.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Bema Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys