This company was very professional in all areas and was very easy to work with.

From start to finish, Bema was respectful of our traumatic event, our personal things and communicated all processes. We designed renovations together with great recommendations from Bema. They are experienced in what they do, on all levels of service.

Additional Comments

Additional Comments - Love that it’s a family business and not a nationwide corporation

Admin was a huge help throughout the process, I feel like some of the finish work could have been a little better. We ended up with spackle/mud spots all over the bathroom and a cracked piece of trim was installed. overall pretty good work.

COMMUNICATIONS

Areas Of Satisfaction

Areas Of Satisfaction - Identified the problem based on information home owner communicated and BEMA followed through with clear understanding of the job to be completed for our expectation.

Areas Of Satisfaction

Areas Of Satisfaction - Exceeded expectations overall with everything they did. They, the whole crew went way above and beyond all my hopes and expectations.

Additional Comments

Additional Comments - Very professional results and very respectful of our home. All in all, a quality job. Will use them again if needed and have already recommended them to friends.

One of the most professional organization I have worked with. They were always prompt in providing information and services. WOULD ABSOLUTLEY RECOMEND TO OTHERS.

Areas Of Satisfaction

Areas Of Satisfaction - The work performed was above expectations and the customer service is second to none.

Respectful

Respectful - Everyone was respectful answered all my questions. Really appreciate Joe and the rest of the crew.

Communication

Communication - Answered any and all questions I had in a timely manner which was very helpful

I have done several remodels and I have never had such a wonderful experience before! Everything I needed to have done was addressed! Communication could not have been easier or better! From the moment I filed a claim with USAA the process started! Joe dispatched a crew to come get everything packed up and put in a mini storage container. Everyone was cheerful and polite and so very comforting amongst all the chaos of the damage! Donna was in her element, keeping track of what was damaged and getting all my antiques carefully packed or cleaned! Every detail was managed!! Melanie was a step ahead of every detail for the restoration! Not a minute was wasted. People were here every day, and every step flowed smoothly into the next. The professional team used gave us the highest level of excellence! Donna and her team made sure the house was made livable and comfortable throughout the restoration! I couldn’t be more satisfied and I have raved to everyone about my experience with this company!! I can’t say thank you enough to this company! Well done!!

Recognized Excellence

Recognized Excellence - Everyone who helped put our home back together was Excellent!! It was obvious how Melanie knew every step ahead to keep the project moving quickly! Unbelievable how wonderful working with all of the people was!!!

Areas Of Satisfaction

Areas Of Satisfaction - I think the best part about this was how I had been prepared for 3-6 months to finish this and it was complete in 2!! Amazing!!

Eric is the best loved working with him he made it easy

Respectful

Respectful - they treated all of my belongings like they were their own.

Design

Design - BEMA worked to make sure all work was extremely well done.

I was satisfied with the service.

They were a delight to work with.

They are very responsive.

Great communication with Joe

Bema Restoration was awesome.

Bema Restoration had exceptional customer service. They were extremely knowledgeable and easy to work with.

The customer care In not rushing anything, or being pushy while maintaining flexibility while I was processing so much set Bema Construction atop the field. The professionalism, knowledge, and kindness of each person I interacted with relieved the stressors of trying to take care of multiple affairs. Communication was concise and streamlined everything.

Recognized Excellence

Recognized Excellence - Regular Army Veteran here, and I believe in the "1 TEAM 1 FIGHT" motto; everyone that had a hand in completing the project was exceptional.

BEMA performed outstanding in all components of interior clean up and restoration. Although I was not on location, Project Manager communicated directly with me throughout the project.

Bema Restoration is proficient, but they did miss some details.

They were friendly and helpful.

On time and work done in a timely manner to perfection.

The guys were very polite, communicated very well, punctual and helped me out.

Very professional

The guys got out here quick. There were no scheduling issues. They were very accommodating with the schedule.

They did a fantastic job and were really flexible with timeline due to my work schedule and got the job done quickly as possible.

Should an event like this happen again, I would hope that USAA selects Bema Restoration to resolve my problems. I think they will select Bema Restoration because this is the second time they have had Bema Restoration come to do repairs for me.

Excellent customer service!! Estimated bid visit was timely and very fair; they showed on time to do the work; did a fantastic job, and followed up to make sure I was happy. I would really recommend BEMA to all I know.

We were impressed by how smooth the process was. We were very satisfied with the work and the workers

Every time I have been in trouble at The Gallery or at home - Bema has mitigated the problem immediately and then
fixed the problem in good time.

Professional, high quality work, and done in a timely manner.

The contractor that contacted us from the company was phenomenal.

It is hard to rate. If you are talking contractor and not the subcontractor. The company themselves, they were cool. I only talked to one person. I would work with them again if they are talking about just the company.

They were easy to work with.

They handled every aspect of the remediation professionally, paid attention to detail, and ensured that I was satisfied.

Bema Restoration did very good, but they have a lot of people working with them simultaneously. I believe that's why it took them a little longer to complete the project.

Great job in all aspects. Timely and doe properly. Can't get any better.

Bema Construction was a God send to us. We had a house fire and the way Bema handled everything in a very tough situation gave us security, comfort, assurance, and respect. There weren’t any surprises with Bema, what they quoted and all the services they offered were what we got, no hidden anything.

I am likely to recommend Bema Restoration to a friend because it's hard to find consistent work in Alaska, and they really stepped up and did a great job.

Overall the care and effort put into our project was exceptional. Highly recommend BEMA

The work quality was great and the project manager was easy to work with.

Bema Restoration was very professional, understanding of my loss, and willing to accommodate my needs.

They did quality work, one day, pehnomenal

They came out quickly and did what they were supposed to do. They got the floor dried, and I am satisfied.

Joe has been a customer first mitigator in showing that he leaves job sites in a clean and safe fashion. Also, I have found that other mitigators tend to try to add work to the scope, but Joe is honest and only does what needs to be done based on his knowledge and expertise. Mining for work is not something that Joe does.

Completed the restoration work timely and on budget after previous contractor abandoned the job.

Everyone we worked with was professional kind and honest. They were all awesome!!!

I have already recommended Bema Restoration two or three times.

They were all very friendly.

Bema Restoration provides great work and excellent customer service.