The job was supposed to take 5-7 weeks and took 5 months. Horrible communication from Alex and between him and the contractors they were all blaming each other and us for work not getting done timely or correctly.

ATI ended up being the best choice for us because they work hand in hand with Erie insurance. This did save a lot of potential aggravation when it came to agreeing on the scope of work, payment timing etc. To date, their workmanship has been solid. Their communication however has been very poor. There have been multiple instances where work is planned and people don’t show or they schedule a job and then call the morning to reschedule due to callouts. This was extremely frustrating with a wife, newborn, and 2 year old when we’re displaced from our home. The only work that was done expeditiously was the moisture remediation and demo. That outfit worked exceptionally well and communicated effectively.

I would recommend ATI with a large disclaimer on their communication.

See below. There were multiple missteps, at the managerial level and above. This impeded the competent workers, or added confusion where none was needed.

Everyone was so nice, caring & patient.

Unfortunately the restoration took a lot longer than I expected.

Everyone was easy and a pleasure to work with. The work was kept clean and neat. Highly recommend.

If they are closer

ATI Restoration needs to be a bit more responsive. Sometimes one call should be enough.

It has taken what seems like forever to get this job done. The ceiling in my powder room was torn out, the rom was dried out and I am still waiting for the promised drywall to be installed,

Other than Frank and Connor, I would give a zero, still have trim to complete and my kitchen is going on a year now since initial insurance claim.

I would recommend ATI Restoration to anyone who needed it because I'm thoroughly satisfied with your work.

Actually didn't do any work.

The work was excellent. The communications about the project were nonexistent. No follow ups. No calls back. No communication of dates and times. Zero submission of the supplement to USAA. Its more than six weeks for a simple siding repair and the work still isn't done.

Everyone was very caring and sympathetic to our needs.

FRom the original evaluation of the needed restoration, the team was very generous is describing the process and what would be covered. The communication and subs were very good and completed the jobs efficiently and coorinated with our schedule.

Communication was terrible.

Better communication with insurance company, CSAA.

Excellent

Fast and clean service

I would certainly recommend ATI if someone asked me for a recommendation.

This service was very quick and easy

Communication - I've asked more meetings and call backs to discuss an invoice question and no one will get back to me.

The crew that came out to my house had zero idea of what to do. I had to show them how to take up the floor, point at several spots for water damage, and to for the final moment, they left their lunch trash all over my laundry room. Worst company ever!

I would highly recommend ATI; working with everyone from their company provided a hassle-free and professional outcome. Thank you for a job well done -

ATI was great to work with throughout the project. The estimation and project communications were excellent and the work performed was excellent quality and very efficient from arrival at our home to completion.