There are so many things. Also, there were so many things that were not covered by the warranty. There was a leak in the shower, so they had to redo the shower. Nails started coming out of the ceiling drywall, which is not under warranty. My doors continue to shift. I can't close it all the way and lock it properly. Windows were not installed properly; the windows look used. They had to come and iron them out; they had been in the plastic, and the plastic bent. They don't break but bend. They had to come and iron them out. The windows are very sharp; they cut them for some reason. The manufacturer doesn't tell you they cut them. They are very sharp on the lift. When lifting the windows, you have to be careful because you can cut yourself.
I would recommend AW. Overall good experience.
The warranty didn’t actually help. We have two problems with the bathroom tub/shower.
Ashton Woods Homes really was not helpful in regard to the customer service issues I had. They were not really helpful in solving the issues.
The location is great. The quality of some of the fixtures is not great.
The quality of the build is above average. The only issue is with the builder/contractors who seems like they are not properly supervised or checked often to make sure they are not making shortcuts of the specific tasks. I understand these contractors are grown men and women but with the issues residents are having, it seems no one is going back behind to check for quality of work. Ashton Woods as a “clean up as you go” rule but not enforced because trash is everywhere (food, packets, empty drink bottle, screws and nails all over the job site and on the roads including the side walks.
Buying experience was really rushed. Sells team wasn’t knowledgeable about a couple of features related to the home, but otherwise everything worked out.
Happy with quality and process!
Product is fair for price point
We loved our experience with AW
The entire process was frustrating and lack luster. The process was not flushed out prior to opening the communities. We were constantly and consistently told how the process worked even though these answers were incorrect, it felt like everyone was new and didn’t know how or what to do.
Ashton Woods has been spectacular to work with!
We had great service
We have had multiple leaks in upstairs bathrooms and have had a difficult time getting the builder to cover these things that should be covered under the warranty. They are also very slow to respond and/or take action.
Ashton Woods Homes works very fast, the price is reasonable, and they take care of their customers when they have questions.
The build quality of my Ashton Woods home greatly exceeded my expectations.
Great architectural elevation with a great color scheme!
The process was smooth and informative.
So far our experience has been great. Erik has personally handled all of our issues.
Yes I would recommend AshtonWoods Homes. These homes are beautifully made . They made my family and I feel reassured with the whole process and everything went smoothly. Great customer service and knowledgeable everything was explained to us so there were no unexpected surprises.
You have a good quality as well as a great customer service
At first, Ashton Woods Homes was very nice during the sales and the building process, but when it came down to resolving issues, they failed miserably.
I had the best superintendent for construction that I every seen. He is fantastic.
Construction manger has not taken care of the things in appropriate manner. Everywhere you see in the house there no attention to detail and just finished the work that is hurting the overall appeal of the house. There is a term called aesthetics which is not at all in the work done. Just finished off building in a hurry
I like everything about my house. In addition, AW was very responsive when answering my warranty requests.