Overall, the project was severely delayed and commitments made by Apple Roofing were not kept.

Everyone I worked with was incredibly responsive, kind, thorough and wanted to do a great job. They helped me navigate a incredibly complex insurance process, and in the end, got everything fixed well beyond my expectations. This includes my roof having a lot of surprises once we got started.

Put my gutter guards on all uneven looks absolutely horrible. Who knows if the gutters will even work right too. Will find out when it rains

They were very easy to work with and answered all of my questions.

They did a great job. They were polite and showed up on time.

Leftover materials could be picked up within days (not weeks) of the work being completed.

I started using Apple because they acquired Crest and the warranty for my roof. I would not have picked them otherwise.

I highly recommend Apple Roofing

Very efficient, cleaned up their mess, friendly quality work

Apple Roofing came highly recommended to me but unfortunately communication was not as it should have been during this process.

They were very professional, very honest, and had excellent dialogue. They did an excellent job all the way around. It was a great experience.

I liked the professionalism and promptness of the entire process.

MNC exteriors -Apple Roofing timely responded and schedule an appointment. John did a comprehensive evaluation of my roof and provided me with pictures and video of the status of my roof. He did an outstanding assessment and I hope that his assessment will be key to get a full roof replacement.

I thought Apple Roofing did a really good job considering how hot it was outside. They knocked it out and took care of everything. I had one issue: I had some stuff they took down, and they did not put it back together yet.

When my first roofing contractor, dld not show up, I checked with my neighbors who to use. They suggested Apple roofing because they are local.

Very Likely to Recommend. Jason was very easy to talk to and was helpful in showing me what needed to be done and helping me choose the color of the roof. The team doing my roof was fast and friendly. I was extremely impressed that the roof was done in one day!

Still waiting for the job to be finished- limited communication with your employees regarding status of the job

Good job

Communication was terrible. We were promised things we still have not received.

This small, half-day garage roofing job took close to 6 weeks when a car was stuck in the garage. That caused schedule disruptions and distress for our family without the use of the car. Additionally, extra materials are still on my front lawn and I am spending 45 minutes of my time to give you this feedback after a frustrating experience.

Timeline:

07/27/26 Storm damage to garage roof with a car stuck inside
08/04/26 Outreach from Kipp (text)
08/04/26 Kipp sent ATR request, request for estimate (email)
08/05/26 Kipp sent report to estimating team, noted it might be a few days, Kipp noted that car is stuck inside so would ask for something to happen ASAP (email)
08/12/26 Kipp sent estimate (email)
08/12/26 I asked a few questions, including how could we get the car out of the garage (email)
08/13/26 Kipp answered the other questions, but not the one about the car (email)
08/15/26 Kipp sent contract and scheduling should be "by the end of next week) (email)
08/17/26 I signed the contract
08/25/26 Asked Kipp for update. Kipp replied that he would get back to me "this evening" (text). He did not get back to me on his stated timeline.
08/26/26 I wrote to Kipp about any next steps (email)
08/27/26 Wrote to Kipp again. "Should have a start day for you by the end of the day" I reiterated that it had been a difficult month without a car. He did not get back to me on his stated timeline. (text)
08/31/26 Another text to Kipp asking for an update who said he was making calls. Apologized fo rthe delay (text)
09/01/26 A text to Kipp asking for an update. Kipp replied that it moved into production and said he hoped it could be done before the weekend. Another apology. (text)
09/03/26 Texted Kipp to see if there was an update about scheduling. Kipp said materials would be delivered tomorrow and that he hoped to "squeeze us in on Saturday or Sunday" (text)
09/05/26 No materials delivered on Friday. Wrote to Kipp for an update (text)
09/06/26 No reply from Kipp 09/05 - checked in again (text)
09/08/26 No reply from Kipp 09/06 - checked in again. Kipp said could not get match for shingles, so repair pushed to 10th with work on the 11th (note: during the walk through in early August, we said we did not care about matching shingles) (text)
09/10/26 Materials arrived on front lawn
09/10/26 Asked Kipp what time roofers were showing up. Kipp replied that he would check on arrival time. He did not. (text)
09/11/26 Roofers showed up at 7:22am and we were not prepared to receive them that early without knowing.
09/15/26 Ben came to inspect roof repair (didn't know he was coming). Asked about extra materials. Ben said too much for his truck and that supply house would get them by the end of the week (text)
09/21/26 Extra roofing materials are still on my front lawn

Lack of communication. Never knowing if or when something was getting fixed. And lying about needing plywood on the roof. I was told. That the building department would not let it pass without the plywood. I called the building apartments. They said that's BS.

I was left wondering about what was happening and when it was happening. I had to reach out to get this information.

Probably not.9

Not sure why a large company would use subcontractors ,but a whole different company showed up to do the work ?

Tyler was great to work with I'm just unhappy with the crew that did the work