Areas For Improvement - I was happy with the results of my banister
Craig at Apex Carpentry did a great job on our stair railing. He finished our stair railing in only 2 days and it looks beautiful.
Areas For Improvement - There was a little bit of miscommunication at first about the trim pieces but it was resolved quickly and correctly.
Areas Of Satisfaction - The job was done very quickly.
Current Referrals - Not at this time
He went above and beyond and did a great job in a timely manner. Job well done!
Problem Resolution - We didn't have any problems.
Areas Of Satisfaction - They did a great job and got everything done in a timely manner.
Recognized Excellence - I worked with Craig Bruster and he did a great job.
Areas Of Satisfaction - Craig was a skilled and professional craftsman. His work was outstanding and he willing to work with us through the entire process.
Recognized Excellence - Craig Brewster. He was willing to go out of his way to help us complete our project.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Apex Carpentry as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys