Easier Than Expected - I’ve worked with Allen before and I knew it would be easy.
We have had a positive experience with Allen staff starting with Alex Brotman and now with Nick Holman. I can't speak more highly of them. The subs have been friendly and polite. The construction site is cleaned up at the end of each day maintaining a safe and clean environment.
Understand Building Process - Nick is always ready and willing to give me an overview of what's on the schedule for the current week and the weeks that follow. H
Communication - Nick is an excellent communicator. He has a weekly meeting with the Architect to address and resolve issues and has included me in those discussions.
They are top notch, and I have already recommended Allen to three friends.
Concern For Needs - Ian Cronshaw is absolutely wonderful. He was fantastic on the front end of our project and did an amazing job starting the project off on the right foot.
Problem Resolution - Allen has been excellent working through the punch list and ensuring that the finished product is of the quality that we collectively expected.
Areas Of Satisfaction - The quality of workmanship was exceptional, and working with Ian, Nick, and the entire team was truly a pleasure. I truly enjoyed the project and was thrilled with the results.
Additional Comments - I just want to reiterate how amazing Ian Cronshaw and Nick Holman are. We also had a wonderful experience with Joe, the carpenter who was involved on the front end of our project. He is an amazing talent! We have also loved working with Cesar Arraiga on finished carpentry. He is amazing and has been so attentive to every detail.
Product Selections Process - Knowledgable, helpful and always provided an additional perspective to others that were coming frin designers and friends.
Areas Of Satisfaction - Communication and execution were phenomenal. Matt C was great to work with.
Additional Comments - This was our first time going through a remodel and was expecting a lot of stress and was dreading it to be honest. We had the exact opposite experience - I feel like we were in such good hands with our team that they managed to make the project 100% rewarding, even during a pandemic and massive global shipping delays! We are so happy with the results and impressed with the professionalism that we encountered throughout the entire process. Thank you everyone!
Allen Construction builds happy homes. We are incredibly happy with the work they do. This is the second time we have used them.
Areas Of Satisfaction - The quality of work exceeded my expectations.
Construction Concerns - I had no concerns because I had prior experience with them.
Additional Comments - I am really happy they are doing the survey. It is a sign of a great company.
Anna and John G. have been pleasure to work with. They have helped us throughout the process with care for their product, respect for our needs and professional attitude. We felt great comfort during a full house build that our house and interests were being looked after. We would highly recommend them to anyone looking to do a new build or remodel. Brad and Carol Hack
If you have time and money to burn, these guys are a great choice. Great work, but very slow and very expensive.
Additional Comments - They were very thorough and professional. I am very happy with the work.
Very professional and always concerned about the clients needs.
Additional Comments - They have done a good job and more importantly they pay attention to the customers needs.
Construction Concerns - Only concern was highest quality and they did it to perfection
Areas Of Satisfaction - Very professional staff. Meticulous workmanship.
Areas Of Satisfaction - on time, knowledgeable, friendly, met expectations and schedule
On schedule, professional, quality work.
We have used Allen on 2 home remodeling projects and we especially liked Nick and Ian. We liked their professionalism and attention to our needs. We would gladly work with them again and we would highly recommend them to anyone.
Areas Of Satisfaction - I was most satisfied with our relationship with the project supervisor, their attention to scheduling, and other details.
Additional Comments - We've had a great experience with Matt Caligiure and would highly recommend Allen Construction. We are so thankful for all the expertise he offers and the knowledge he provides when we ask him questions.
We are so grateful to Allen Construction for their guidance and expertise throughout the rebuilding of our home. From the large scope to the minor details, our Team was professional, knowledgeable and supportive. They have been a pleasure to work with, and we are grateful for their part in helping our family move back home!
Product Selections Process - Allen was always very thorough in their explanations and answers to our questions, and they listened to our needs. The information they provided helped us make decisions about products for our home, and we almost always went with their recommendations.
Areas Of Satisfaction - The communication and customer service from Allen were both excellent. They always kept us informed of the process and schedule, and were available to answer questions right away. Their professionalism was top notch, and their workmanship was superior. Allen built a beautiful home for our family!
Additional Comments - Thank you to everyone on our Team at Allen, including Eric Johnson, Daniel Mault, Chris Trama, Brett Olson, Anna Lehr Unden, Richard McLaughlin, Ohan Arakelian and Nancy You, you were all wonderful to work with!
Communication - 4--major. If I could give 1000, I would. They were very good.
In 2017, our family home was lost in the Thomas Fire, but out of that devastation and sadness came our later association with Allen Construction. We now marvel at our good fortune. From the very outset and through the entire process, the management and supervision of our project by the Allen Team, headed by our Project Manager Daniel Mault and our on-site Superintendent, Mr. Richard McLaughlin, was remarkable. Every phase of construction was planned, organized, clearly communicated, and decisively dispatched. We especially appreciate that the Allen Team uses their experience to establish long-term relationships and contract with other highly-qualified professionals, so providing both superior workmanship and support of the local community. Now as we settle into our new home, we gaze about in wonder and admiration, noticing anew the myriad architectural features, the exquisite design, the careful attention to detail, the superb craftsmanship and construction. Indeed, it is Allen Construction who led to the extremely fortunate connection with our talented architect, Mr. Tom Henson of the firm Becker, Henson, Niksto Architects. The close relationship between the architectural firm and Allen Construction ensured Mr. Henson’s consultation through every detail of planning, design, and construction. The Allen Team is exceptional in their ability to set and maintain a schedule, drawing on their extensive resources to execute work, even now in these uncertain and challenging times wrought by Covid-19. Without a doubt, much credit is owed to the experience and skill of our on-site Superintendent / Supervisor, Mr. Richard McLaughlin. Perhaps it is due to Allen Construction being an employee-owned company that explains the unusual degree of personal interest and attention given to the build by members of the Allen Team. As owners, it was telling and memorable to witness CEO Aaron Pick, Vice President Eric Johnson and Project Manager Daniel Mault, take the time to visit the site and “our project” during the course of construction. It is this sense of vested interest that truly sets Allen apart and ensures the professionalism, quality of work, and pride of construction for each and every project.The commitment, integrity, and expertise of Allen Construction is unmatched. Our new home was built to exacting standards - safe, solid, secure. A home we deem welcoming, comfortable and all-in-all rather spectacular.Our gratitude is enduring,Margery and Lucinda R.
Product Selections Process - Allen Construction always detailed the features and potential issues with any product, and offered options for consideration. Product discussion included cost analysis, durability of the product, and any impact on the build schedule. Any potential change orders were always clearly communicated before any decisions were made.
Areas Of Satisfaction - Extremely impressed with the clear and timely communications from Allen Construction, their efficiency of operations, their businesslike approach to the project, their integrity and professionalism. And let us not forget the quality of their work! We were grateful for the presence of an on-site superintendent, which effectively guaranteed that all phases of construction were closely monitored and supervised.We received consistent and regular budget updates, and as testament to the efficiency of Allen Construction, our project was actually completed under budget!
Improvement - Allen Construction exceeded our expectations! We could not be more satisfied.
Construction Concerns - As fire rebuild clients, one major concern for us was dealing with our insurance company, and in this matter we could not be more grateful for Allen Construction. Not only did the Allen Team prepare a detailed and accurate replacement cost estimate, they were willing to communicate with our insurance adjuster. The knowledge, experience and integrity of Allen Construction ensured that their presentation, from the contractor's perspective, was forceful and effective.
it was all good and even under estimate.
They did what we asked them to do and did the things on time. Can't ask for more.
The quality of service and the fact that they called me back in a timely fashion was beyond expectation. They were very good and I would highly recommend them to anybody.
Areas Of Satisfaction - Matt Caliguire, the Project Manager, and Ian Ritchie, the Preoject Foremen, we’re both excellent. They communicated well with us and each other and went out of their way to ensure that the work was of the highest quality. They were also personable and thoughtful about our needs.
Construction Concerns - We were concerned about how disruptive the construction might be, but Allen Construction took great pains to minimize the disruption. They also lived up to their reputation of delivering on time and on budget.
Additional Comments - We are extremely pleased with both the experience and the results.
We couldn't be happier with Allen Construction. They are exceptionally nice people, and very professional. They not only did a great job rebuilding our house after a major mudslide, but they expertly navigated the complicated permitting and inspection processes. The reconstruction of damaged areas and the remodeling on other parts of the house were seamless.
Allen construction restored my mud damaged home in very difficult conditions. They also accommodated endless insurance company demands. Some of my neighbors were "fired" by their contractors due to the burden of insurance hassles. Allen Construction absorbed this overhead and were remarkably patient with the bank's payment "schedule" (more like non-payment). I cannot recommend them more highly. The most important part of working with Allen Construction was the integrity of each person in my home. Matthew Caliguire, Ian Cronshaw, Alain, Zach and countless subcontractors were all trusted and proved themselves every day.
Employees Professionalism - From the highest level administrators to the boots on the ground, everyone was very professional.
Improvement - Realistically, given the complexities and realities of the business Allen Care & Repair is in, I don't see how it could have better met our expectations
Areas Of Satisfaction - The expertise of the the tile installer, Sergio, and lead carpenter, Jordan.The finished bathrooms (2) are beautiful and I am still so pleased every time I walk into those rooms.
It gives me great comfort knowing Allen's on site supervisor, Duncan Brown, has my best interest at heart. We have great communication and I am constantly aware of where we are in the project and where we are going.
Areas Of Satisfaction - The entire team was attentive, creative and hard-working. They were always making sure the design met our needs and vision.
We are very happy with the kitchen. It exceeded our hopes and we are really pleased.
Allen Construction is an excellent General Contractor. I was very pleased with their management of my complicated single family home construction.
If I were to do another construction project it would definitely be with Allen Construction. They stay on schedule, keep the project moving forward, and will not let you make a mistake. They have the expertise to deal with changes and unexpected problems and
Allen Construction was highly professional and extremely responsive throughout our remodeling project. Senior management, the on-site manager and assistant manager, and all sub-contractors were always responsive to our needs, questions and changes. The project resulted in an overall pleasant experience with extraordinary results.
Areas Of Satisfaction - Very good communication from Richard, the manager on the project, and the trade contractors were all professional and did quality work.
Areas Of Satisfaction - I was most satisfied with the professionalism.
Very conscientious, detail oriented, focused, and customer driven. I highly recommend Allen.
Excellent Management Team
This is the second time when I have used the services of Allen Construction. I remain completely satisfied with their service--in every way.
This is the third project on which we have used Allen Care & Repair. We continue to use their services and recommend them to friends because they communicate very clearly throughout the project and complete it on time and on budget.
All work well done in a professional manner.
Areas Of Satisfaction - Ease of communication with and follow through of project manager, Richard Moreno.
I live in an old house which Allen Care and Repair has always kept looking new!
The work isn't completed yet, but when I complained about the front door, ALLEN Care & Repair redid it with no complaints and no extra charge!
We did the remodel of our condominium in Goleta remotely from St. Louis. Both the design team and construction team were excellent. Greg and Tyson were responsive to our requests and concerns. We had great communication and spoke to either Greg or Tyson or both everyday or every other day. Both had great attention to detail in the design phase and construction phase. The subcontractors they used were also great and easy to work with. Greg watched our budget carefully and we were able find materials or solutions to our ideal concept in or close to our budget. It has been a pleasure to work with everyone at Allen Construction and the subcontractors they used. I feel lucky to have found Allen Construction to remodel our home and highly recommend them without any reservations.
Our project manager went above and beyond all expectations. Ryan worked so hard to make our project as painless as possible.
Top notch start to finish
The Allen team went above and beyond to do a high quality job. My wife and I are elated.
I enjoyed working with Allen Construction on this project.
I have been pleased with Allen Construction over the years.
Allen Construction is certainly one of the best companies that I've ever encountered in this area.
They did an excellent job, we are extremely satisfied, and we would use them again.
This is the 3rd time I have trusted the Allen team with my home and they are perfect every time!
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Allen Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys