This was a big project and I appreciated how ALH does business. Knowing we had to have our design done prior to start to ensure the timeline was solid was a huge benefit. We have not had any large renovation done to our house since we moved in, I was naïve to some of the processes, and ALH made me feel comfortable by explaining things and using Co-construct was very helpful so we knew what to expect daily.
We are very happy with ALH and they will be the only call we make in the future for any home improvement and repair projects.
Areas Of Satisfaction - Overall, they were very professional and great to work with, very communicative and I felt like they really listened to me and my needs.
The only place to have do your work.
We have had 2 excellent experiences (10 years apart) working with ALH. In both cases the company was very professional, creative, responsive to our concerns and the unique features of our mid-century modern home, and had skilled people working on every stage of the projects.
We returned to ALH for this project because we have confidence in their attention to quality and detail. They are open to our requests and observations and work hard to meet our expectations
I couldn't imagine anyone but ALH doing remodeling/renovation work on our house. The attention to detail and quality of work done is A-one. A big thumbs up.
For a custom and high quality bathroom or kitchen, these are the people you want to work with.
ALH was great to work with. Jim Shearer and James LaHue are excellent, as is designer Liz Pohl. When problems arose, they were quick to respond and resolve immediately.
Professional, honest, and on schedule. Highly recommend.
Love the way Liz and Jim were able to translate our vision into an overall space that exceeded our expectations and is becoming our favorite space in our home
The only contractor that will get our major projects in the KC area.
We are thrilled with our new home. Working with the staff, subcontractors and others has been entirely positive. I have recommended ALH to at least a half dozen people. At no point in this 8+ month project have we felt we were not receiving quality workmanship and value for our investment. Any cost overrun was entirely of our choosing. As the project progressed we added many enhancements. With Phase 1 now complete we have already contracted with ALH for Phase 2. While this phase will be considerably shorted in duration I know the quality of work and professionalism will continue to be the excellent service we just received. My husband and I both recommend ALH Home Renovations enthusiastically and unreservedly. This company is the best.
In 2 words: Top Knotch. I’ve heard plenty of horror stories from friends who had bad experiences with renovations. We had the exact opposite of that. From planning to design to demolition to construction to finish, absolutely every phase of the project was well communicated, handled professionally and courteously, and completed to my great satisfaction. Best of all, my lead carpenter Neil was just a heck of a good guy. I could not have asked for more.
We had a very good experience with ALH for our home remodeling. From the initial contact with Alan, through the design process and the construction process, we were very pleased with the service and responsiveness of ALH and their staff. The lead contractor, Neil, was courteous and very professional. He talked us through any problems that we had as the renovation continued and gave us solutions for those problems. He was very friendly and a very good craftsman.
Having never done a home renovation project before, we weren't quite sure what to expect. We couldn't be happier with our choice to work with ALH. At every step in the process, the entire staff has been professional and patient with us to make sure that everyone involved had a clear understanding of what was being delivered. Each day of the project, ALH has provided progress updates, pictures, and have always responded promptly to our questions. When unexpected issues have come up, their process for communicating, establishing and recommending possible resolutions, and approving change orders has been seamless and allowed us to clearly follow where/why estimated costs have changed.
This is our third project with ALH. During our most recent project a storm damaged our house as we were close to finishing the planned project. ALH was extremely accommodate to our new, unexpected need. We are so grateful we had them already on site to get us through the trauma of storm damage! Next year ... bathroom remodel with ALH, our contractor of choice.
On time and on budget. Could not have asked for a better experience!
Neil was absolutely phenomenal and I couldn't ask for anything more from a project manager.
Geri made initial contact with ALH in January with the first meeting with Allen in February. Our understanding at that time was that the remodeling project would begin in March or April and be completed in May and were given a cost estimate at the time. During the design process we added additional items with the designer which we understood would be at additional cost. As the costs continued to increase we made the decision to delete some items from the renovation project, although costs continued to increase far beyond the original estimate. During the initial phase of the project, plastic covers were placed at doorways and over cabinets in the kitchen. We did have a two week pause in the project in order to host out of town grandchildren who have been spending a week with us since they were infants, the oldest now 18, the youngest 11. Since the project has resumed, no protection over cabinets or doorways has been installed and the tile contractor has been cutting tile in the living room as well as the carpenters cutting wood in the same location. Our kitchen cabinets now have tile and sawdust in them and the contents will need to be rewashed. Drywall contractors did drywall work in a bathroom which was not included in the project and did skim coating on three short walls and around the fireplace which were not part of the project. Additional drywall work which we were told would be done was not done as described.
The entire staff was courteous, very informative, polite and cleaned up after themselves.
I am always confident that they are going to do an excellent job.
It was well worth it.
Highly recommend ALH for any home renovations
This was our third project with ALH. Each was demanding and their staff addressed every issue with great understanding and good ideas. Their sub contractors are excellent and consistently on time and very good communicators. I feel very secure with ALH staff in our house when we're away. This is the third time ALH has exceeded our expectations. A fourth project is on the horizon.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ALH Home Renovations as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys