Too slow on job completion.
The young man who did the job seemed to be professional.
They were very expensive.
Great product, windows are beautiful!
They took forever, and they completely measured the windows wrong, They tried to fill in spaces that shouldn't have been, some windows had about 6 to 7 inches of space on top and bottom, and we have three in the kitchen that has to be replaced because they were too small. They should've measured properly.
My windows were expensive; but you get what you pay for. Expert installation costs money!
I felt like by comparison to many of the other companies that we had had out to provide estimates, the sales experience as well as the installation really exceeded our expectations.
We were so happy with their workers because they did fantastic work. They were prompt every day and they were great.
They are an awesome company and I would highly recommend them.
The timeliness of ordering the windows was substantially different than what we were told by the salesperson. The prices were also substantially higher than any other window company.
Alenco has horrible communication.
They are very professional. They provided excellent work with the salesman, finances, construction, workers, and installers.
Work was done quickly and efficiently. End product very high quality.
The salesperson was outstanding, the workers were outstanding and personable, and knew what they were doing. I was very impressed.
The best part of Alenco so far has been the installation, closely followed by the insulating effect of the windows themselves. I appreciated the thoroughness of the installer in leaving the exterior and interior better than when he arrived. Even better, we were able to have the windows inset enough to allow for the drywall return style we wanted.
The next day, the whole house felt noticeably warmer and my feet didn't get cold in my office, which is one of the rooms the windows were installed in.
I was disappointed in the fact that what the salesman told me and what I ended up with were two different things.
They are reliable, polite, and efficient. I couldn't have asked for anything better.
It took 8 months to get my job completed.
Great product and great service. Extremely great experience.
I would warn them that the selection is slim. Only 1 shower head, only 1 faucet system. Tub, and trim are high gloss while the wall system is very matte. Otherwise great work.
Although they finally got everything done, it was not supervised. It was a poor quality install, and it took way too long.
I had issues, but they did handle them well.
We are very happy with the quality of our windows.
I am totally satisfied.
There were problems with the door installation, the paperwork is still not correct, and the don't come back to fix the door.
They don't follow through.
The job they did and the workers far exceeded my expectations. They were very hardworking and they performed meticulous work on our house.
The keying is different from the outside door to the inside door. That was not discussed. The keys do not match.
Alenco did a good job.
They bent over backward to make our new shower and vanity happen.
The whole process and my installers were completely professional, so I was very pleased.
I would definitely recommend them for their professionalism. They also gave us a good deal.
Have already done so! Have warned them about the sticker shock pricing but the quality is excellent. Still think you guys could lower pricing a little better. Not everyone is a “Gates or Bezzos”:(! Otherwise, 5 stars.
Alenco Inc did what they promised. It was a good quality work. My mother is happy. The roof was done on her house and so we could not ask for anything any better.
Overall, we were disappointed in the quality and service that we got for the price
Brought wrong windows first time.Installed 2 bad windows on the second trip.Was going to replace these windows in 2 weeks.I have called after 2 weeks and told they would get back with me this week.Nightmare at the very best.Do not pay these people until you are sure everything is done right.
Extremely impressed with the sales presentation, quality of windows and the amount of follow-up after the sale! Have already been recommending Alenco to friends and family.
They were very personable and they always communicated with me well.
I am very happy with the work that was done and the quality of the product.
They did an excellent job on the installation.
The installers were very professional, they were very careful and answered all of our questions. They finished on time and cleaned up well also.
The salesman and the installer were both very friendly, personable, and pleasant to work with.
The service from beginning to end was outstanding. Very little follow-up was required of me as Alenco communicated quite frequently.The installation crew took great care when completing the work and even improved some pre-existing issues.
I thought everything was excellent. The installer was fantastic.
Overall it started rough but ended well and I am happy with the finished product.
My shower turn out beautifully and I am very happy with the outcome.
I've received a lot of compliments on the bathroom remodel.
I think they did a wonderful job
I am very dissatisfied with this machine. It almost killed me 2 times. The faster they can get this thing out of here the better.
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