Spectacular company. I was very happy with their products and service that I received on site as well as the office follow up.
The installer was really courteous and nice.
The salesperson is a liar and a scam. They kept lying to us on when the windows would be shipped in and ready for install. Then it took another 3 weeks and 3 different times they rescheduled on us for different excuses and forced us to call off work for each time. They dont resolve problems at all. They scammed and lied to us to where we were locked into a contract when we wanted to cancel. I would never work with this company again.
They are a very good, quality company and I am very pleased.
We are redoing the bathroom, so Mike had to work in a mess and I don't know how he could do it, but he did an excellent job. The people are very nice. I couldn't be more satisfied. I am using my tub and loving it. I have a very bad back and it has been a great experience for me.
We are satisfied with the work, and it looked very good when they finished.
The installer was very professional and thorough with the job. He did a great job.
Everything was good.
The installers were excellent and so far I am perfectly satisfied with the tub and installation. They were also very kind.
Just to make sure that you get a qualified salesman and find things out upfront. We had issues with the glass doors being incorrect. A lot of issues with the salesperson not doing the job right (not measuring right or getting materials right) a lot of conflict on what we asked for and what they tried to install on day one.
For the aforementioned reasons.
ALENCO is a wonderful company to hire and work with to replace your patio doors. The job was done in one day, very effectively, friendly, honestly in presenting the product. They took my 2 old patio doors and cleaned up. I need my condo windows replaced and I would hire this company again in the future. I would highly recommend this company to all of my friends who needs this kind of work.
I love the product.
My husband and I have had several replacement projects preformed by Alenco and have always been amazed at the way this company works. They are friendly, professional and only use the best people both in the office and in the field. They quality of the products are beyond question the best available. The jobs are completed quickly and the house is always left clean and neat. Absolutely no complaints. We have recommended Alenco to several of our friends and family and will continue to do so.
The salesperson was very pleasant to work with and he was good at following up and the installation crew was great.
Overall satisfied with the sliding door, they need to work harder on keeping the customer informed, i.e., don't try to cancel my install an hour before you are supposed to arrive.
I am really pleased with the windows. I really like them.
The installation went smoothly, the installer cleaned up after himself, and he was very professional.
It's been a great first experience, I look forward to the future, and I would definitely recommend and use them again.
Overall, I think the crew was terrific. I think the pre-installation was where I had difficulty but I didn't have any issues with the installation itself.
They were professional and the salesman explained the job well.
Everything they have done thus far is fine. The warranty is fine. They are supposed to come back out and fix 4 small things when the weather was better because at the time it was adverse weather.
Wess was very professional and we were impressed with him. I would highly recommend him.
If you want it done right, make sure Alenco does it.
The salesman that came out did a great job of selling but I regret that I did not resist the extra savings by purchasing the same day. The two guys that came out to install the eight windows were nice enough but their caulking skills are not the best. What concerns me most of all, however, was my letter to ALENCO, INC was returned "Return To Sender - Not Deliverable - Unable to Forward". As a result, I am using a different company for replacing my exterior doors.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Alenco Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys