I had issues, but they did handle them well.
We are very happy with the quality of our windows.
I am totally satisfied.
There were problems with the door installation, the paperwork is still not correct, and the don't come back to fix the door.
They don't follow through.
The job they did and the workers far exceeded my expectations. They were very hardworking and they performed meticulous work on our house.
The keying is different from the outside door to the inside door. That was not discussed. The keys do not match.
Alenco did a good job.
They bent over backward to make our new shower and vanity happen.
The whole process and my installers were completely professional, so I was very pleased.
I would definitely recommend them for their professionalism. They also gave us a good deal.
Have already done so! Have warned them about the sticker shock pricing but the quality is excellent. Still think you guys could lower pricing a little better. Not everyone is a “Gates or Bezzos”:(! Otherwise, 5 stars.
Alenco Inc did what they promised. It was a good quality work. My mother is happy. The roof was done on her house and so we could not ask for anything any better.
Overall, we were disappointed in the quality and service that we got for the price
Brought wrong windows first time.Installed 2 bad windows on the second trip.Was going to replace these windows in 2 weeks.I have called after 2 weeks and told they would get back with me this week.Nightmare at the very best.Do not pay these people until you are sure everything is done right.
Extremely impressed with the sales presentation, quality of windows and the amount of follow-up after the sale! Have already been recommending Alenco to friends and family.
They were very personable and they always communicated with me well.
I am very happy with the work that was done and the quality of the product.
They did an excellent job on the installation.
The installers were very professional, they were very careful and answered all of our questions. They finished on time and cleaned up well also.
The salesman and the installer were both very friendly, personable, and pleasant to work with.
The service from beginning to end was outstanding. Very little follow-up was required of me as Alenco communicated quite frequently.The installation crew took great care when completing the work and even improved some pre-existing issues.
I thought everything was excellent. The installer was fantastic.
Overall it started rough but ended well and I am happy with the finished product.
My shower turn out beautifully and I am very happy with the outcome.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Alenco Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys