My wife and I just completed our first home expansion and remodel with Airoom. Airoom delivered an exceptional product and delivered it ahead of schedule. At the outset of the project, our designer Dudley Bandy was a rockstar who visualized in a 3-dimensional computer rendering an incredible kitchen, living room, family room, playroom, and dry bar with a beautiful, modern, and cohesive aesthetic. During the construction phase, the quality of work was consistently outstanding. Towards the end of the project in particular, Airoom made an extra effort to hit deadlines. Specifically, Joe Kozlowski, our project superintendent, worked well into the night to ensure we were either on schedule or ahead of it. When any issue arose, our production manager Aaron Rushing was always available to discuss, evaluate, and resolve it. His subject matter expertise was always apparent and impressive and his dedication to our project was obvious and greatly appreciated. Overall we're incredibly happy with the result. Airoom brought a level of passion and professionalism that is rare in this industry. We wouldn't hesitate to work with Airoom again.
Areas Of Satisfaction - The quality of the work was uniformly outstanding. Aaron Rushing over-delivered and we felt that his involvement gave us the confidence that the project was going to be completed in a timely and professional manner.
Professional & Organized - I would rate them a 3 for their organization and a 4 for professionalism.
Employees & Subcontractors - I would rate the employees a 4, and the subcontractors a 3.
Areas Of Satisfaction - The interior architect who designed and worked to help us resolve onsite modifications to the plan based on the limitations of the house. She was phenomenal, and her vision was extraordinary. Her coordination for the project ongoing after the project was underway was really very helpful.
This is our third project with Airoom and we are fully satisfied. We are not DIYers when it comes to construction and the fact that Airoom takes care of every detail (except painting and carpeting) made each project run smoothly. Our general supervisor was fantastic. Highly communicative both when reporting on progress as well as when there were snags. He was deliberate, thorough and came up with several ideas that helped the project work even better. The design team was highly knowledgeable and listened well to our preferences. Airoom knows what they are doing. Whether the project is large or small, their care is evident. Yes, you will pay slightly more than you would if you did the work yourself, but for us the value was returned again and again. If you hire Airoom, you seriously will not have to worry about a thing.
Areas Of Satisfaction - Our supervisor, Bob, was fantastic. He came up with his own ideas to make the design plans work. Even when he had to give us bad news about plumbing, electrical, HVAC, he had already considered solutions and budget. He gave us a few alternatives. He quickly learned our values and worked within those to get the project done. The other highlight in working with Airoom was Robyn Rue. Robyn also seemed to immediately hear what our "style" was and this helped streamline the process quickly. Even as I talked about an idea, Robyn was designing it into reality. She was also great about decor. She made time for my questions both via email and phone. She even squeezed in an extra quick consult about paint color.
The Airoom staff was there for us from start to finish. We are extremely happy with the workmanship and professionalism of all employees associated with our project (Marv, Les, Maida, Pam). Our team of remodelers and designers did the best they could within our budget to make sure we received all our wishes. My wife and I are extremely happy with the final product and would recommend Airoom to anyone looking for a kitchen remodeler.
Areas Of Satisfaction - All of the employees were professional and there for us when we had questions or concerns. The project was not completed until we were satisfied. My wife and I never felt pressured to make a decision or change a plan unless we were 100% comfortable.
Areas Of Satisfaction - I was most satisfied with the design and the workmanship.
Lead Source - My family has used them in the past.
Areas Of Satisfaction - I was satisfied with the project superintendent, Bob Crider, he was amazing.
Lead Source - The reputation and my mom previously used you is how I knew of you guys.
Areas Of Satisfaction - I was most satisfied with the selection process, having everything in one location where we could see all of the samples, and the people who helped us through that process.
Lead Source - I have seen Airoom Architects, Builders and Remodelers advertising for years. We planned doing a remodel on a existing house and it kind of just expanded from there. Airoom Architects, Builders and Remodelers took care of everything which was very important.
Areas Of Satisfaction - I was most satisfied that they were professional. You basically get to Airoom and you don't need to worry about it.
Additional Comments - Airoom is perfect if you don't have enough time to do remodeling. I am lucky that I got a good superintendent. My superintendents name was Craig, but I forgot his last name. A good superintendent is important.
Additional Comments - I highly recommend the company.
Communication - 90% of the time it was a 4 and 10% of the time it was a 2.
Areas Of Satisfaction - It was nice that they were in one shop. They brought our vision to life and the 10-year warranty has paid for itself. Any problems have been resolved.
Lead Source - Word of mouth and online.
Additional Comments - Overall, we've been really satisfied with them.
The service and design was exactly what we expected. It exceed our expectations.
Areas Of Satisfaction - The design people were excellent. Anyone that we dealt with had great communication skills. You didn't have to worry about someone not getting back to you. They made us feel like we were their only customers like they didn't have anything else to do but talk to Ron & Carol.
Lead Source - I heard about Airoom Architects, Builders and Remodelers through various advertisements over the years. I have always known about them and knew they had a good reputation so we knew that is who we were going to go with. They handle everything from beginning to end. You can trust them to take care of whatever needs to be done.
Areas Of Satisfaction - Our supervisor, Craig was very confident and moved things along and kept us very well informed. Also Lance was great, he came in and was very helpful when we had to redesign. We were very satisfied with him.
Lead Source - From friends of ours.
Dean Thomas was in charge on-site, and was absolutely wonderful to work with.
Areas Of Satisfaction - Dean was terrific.
Based on stories that we have heard from friends who have used other companies/businesses, Airoom Architects, Builders and Remodelers has done a stellar job.
Areas Of Satisfaction - I was most satisfied with the professionalism of the supervisor/superintendent. He always followed up to make sure things were done and if there were changes he let us know in advance.
Lead Source - We live in the area so we chose to give Airoom Architects, Builders and Remodelers a try. We looked them up online and everyone who left reviews had positive things to say.
We experienced nothing but professionalism from Airoom. We began our experience with making design decisions with Gina and Greg. They made it seamless and made it easy for us to understand what would work. They picked out a few choices for us and did not overwhelm us with decisions. Then we worked with Craig. He made us feel very comfortable and explained in detail some of the expectations. He was a pleasure to work with. When obstacles arose, he had a plan to remedy them. He was kind, warn, and an expert at his job. We would highly recommend them, especially Craig. He was fantastic and we are more than pleased with our result.
Areas Of Satisfaction - I was satisfied with how our kitchen turned out. It works great and looks nice.
Lead Source - Our neighbors told us about them.
Areas Of Satisfaction - I was most satisfied with the quality of work.
Lead Source - It was from a personal referral (my daughter used them).
Areas Of Satisfaction - I was most satisfied with the design process, dealing with them as a whole, and the communication.
Areas Of Satisfaction - The design process because they really took the time to understand our needs and recommend good solutions.
Lead Source - This is our third project with them.
Areas Of Satisfaction - Good communication with the design team and with our superintendent. Happy with the Airoom carpenter.
Areas Of Satisfaction - I was most satisfied with Airoom Architects, Builders and Remodelers because of the daily communication with the supervisor.
Lead Source - I live right up the street from them and I went in. I was impressed with the showroom. I was able to do a one stop shop at their showroom. As a single a parent that made it very helpful because I don't have time to run around to different places to pick materials or a contractor.
Areas Of Satisfaction - I was most satisfied with the design phase.
Lead Source - I have been using them for years.
Areas Of Satisfaction - I was most satisfied with the overall finished product.
Areas Of Satisfaction - I was most satisfied with the overall results.
Recommend Builder - Yes, and I have several times.
Areas Of Satisfaction - I was most satisfied with the craftsmen they brought in. They were really good and very respectful of our time and the work they were doing.
Additional Comments - We appreciated the whole process and everyone we worked with had great ideas.
Areas Of Satisfaction - End product was excellent.
We worked with very professional, knowledgeable, and talented people. I love my kitchen and when a new project needs doing in my house I will come to Airroom I will certainly come to them.
Improvement Suggestion(s) - At the moment I can't think of anything that needs improvement.
Areas Of Satisfaction - I was very very satisfied with every aspect of our experience .
Lead Source - An add in The Doings Newspaper.
Additional Comments - The people who work at Airroom are so great to work with. They are friendly, caring and interested in every aspect of their work. It was a pleasure to work with them.
We got more than we paid for.
Areas Of Satisfaction - I was most satisfied with the finished product. It feels like a new home.
Lead Source - I heard about them through word of mouth.
Additional Comments - It was more than we had hoped for.
Areas Of Satisfaction - In house shop that includes EVERYTHING - from architects to interior designers to overseeing the full crew (though still strange we had to work with a flooring person on our own) and their 10 year installation warranty/being able to reach them 24/7 if there is an emergency. That to us is one of the most important factors because so many others who use cheaper contractors don't get all this included and end of spending more in the long run....
Lead Source - Have always heard of them
Additional Comments - Thought they did an excellent job bringing our kitchen vision to life and have loved our kitchen ever since!
Areas Of Satisfaction - Our designer took our random ideas and turned them into a beautiful aesthetic that has made our room a wonderful, comfortable retreat that we hoped it would be. Our project supervisor communicated with us on a regular basis and kept us informed of all decisions regarding our project. In addition, the quality of workmanship was outstanding and we wouldn't hesitate to use Airoom for home remodeling projects in the future.
Additional Comments - We are very pleased at the final results of our project and it turned out to be even more than we expected, due to the professionalism of the Airoom staff.
Improvement Suggestion(s) - The only negative was that it took such a long time to complete. They finished on time but I was impatient. Looking back, though, I love my kitchen. I still gasp every time I walk in. Gorgeous!!!
Areas Of Satisfaction - My project manager, Terry Tegtmeier, was the best!!! Always there for me to guide me through.
Additional Comments - Great experience and I have my dream kitchen!
Areas Of Satisfaction - I was satisfied by the quality of the work.
Lead Source - I heard about them through a friend.
Areas Of Satisfaction - I was satisfied with every facet of the experience. It took a long time but it was worth it.
Lead Source - A friend used them years ago.
Additional Comments - I am very grateful for a wonderful job well done. It improved our home.
Areas Of Satisfaction - I was satisfied with the finished product. Airoom Architects & Builders did a good job.
It was very positive, and everything I would have expected.
Areas Of Satisfaction - I was most satisfied with the overall professionalism of how they handled everything.
Areas Of Satisfaction - Steve Meador was excellent. Worked to get us what we wanted and didn't panic over changes we might want. Very helpful. Everyone at Airoom responded to our calls on a timely basis.
Lead Source - Saw the signs around for years.
Additional Comments - The end product is very good. We enjoy our room very much. There are a some nail (screw) pops, but I have been told these will be repaired for us.
Airoom's knowledge and attention to detail in the planning phase was incredible. The final product was fantastic.
Expertise - The specialists they have in each area are incredibly well versed and have ideas beyond anyones expectations!
Construction Quality - Absolutely fantastic
Areas Of Satisfaction - The planning phase and final product
Lead Source - Grew up near their showroom
Areas Of Satisfaction - They were very informative and very clean.
Areas Of Satisfaction - The architectural work and the process of selecting the finishes.
Lead Source - My husband has been in the construction industry for 38 years, Airoom's reputation for quality is shared thoughout the area.
Schedule - They ran into some things.
Improvement Suggestion(s) - I don't think there was very much in the way of needing improvement. I think the way they handle the process and work flow was pretty good. I think a bigger thank you would be nice. We spent over $200,000 with them. It would be nice if they left a package or card to say think you. I would have liked something more memorable. We also didn't have as much of an interaction with the initial salesman during the project. It would be nice to keep contact with them because they sold us the project.
Areas Of Satisfaction - I liked the methodical process. I really loved the planning and development. We really loved the finished product. We think they gave us a better outcome than the other company we were considering.
Additional Comments - I think their staff are pretty solid and we enjoyed working with everyone.
Their work crews were extremely good at day's end they left the worksite broom clean. Our project mgr. Jim P. Was exceptionally good in keeping us informed as to the projects projected day of completion. They did a fantastic job for us and we couldn't be more pleased with the finished product. I would not hesitate to recommend them for your next project and I guarantee you will not be disappointed
We had a great experience with Airoom from design through completion of the project.They were very professional in every phase of the project and into post-construction support.Our designer was great - he worked within our budget and helped to deliver a terrific kitchen that had everything we asked for.
Improvement Suggestion(s) - I think Airoom would benefit from having their own tradesmen as employees rather than relying on subcontractors. If subcontractors must be used, having some alternates would help to avoid scheduling issues if a subcontractor cannot make the dates due to illness or other conflicts.
Areas Of Satisfaction - I was most satisfied with the design process. Our designer, Dudley Bandy, provided us with options that really made the difference in the finished product. He brought his experience and professionalism to the project and was a pleasure to work with.The product selection process was also a great experience with Gina. She provided a great deal of help in choosing our finishes and products. A great team!
Lead Source - I did some online research and liked what I read.
Recommend Builder - They may not be the right choice for every project, budged or need, but what they deal with and excel at, they cannot be surpassed.
Improvement Suggestion(s) - They could improve on communication tools, maybe giving the ability to go on my own to check statuses, as opposed to reaching out and having them get back in touch with me.
Areas Of Satisfaction - I was very satisfied with the overall end product. The reason I was most satisfied was because the original concept design was so good.
Lead Source - I heard about the through neighbors, their reputation, and signage.
We dreamt of a second floor addition for years, and could not have been more pleased with how seemlessly Airoom brought that vision to life. They worked in partnership with us - and didn't rest until we were happy with the plan and the final product, even if that meant some rework. And the fact that almost all of the work is contained within Airoom and its contractors, and overseen by one project lead, was a huge bonus with our busy schedules. We love our 'new' old home and highly recommend Airoom for your home improvement project.
Areas Of Satisfaction - We were very impressed with the overall quality of the work. They're also very open to working with you to bring your vision to life vs. dictating and were more than willing to hear recommendations and changes and adjust if needed. The fact that almost all of the work is done by Airoom or its contractors with the oversight of one project lead was a huge benefit and made the whole process much less stressful.
Areas Of Satisfaction - The results are fabulous.
Lead Source - Showroom
They did an outstanding job. I would use them again. I would highly recommend them. We are looking at some other jobs within my house that we would use them again. They were very good people to work with.
Airoom Architects & Builders was very professional every step of the way. If there were any issues, they were quickly addressed and rectified. I would definitely recommend them.
I would just say that Airmen is a fine reputable company and they employ people that know their job and seem to like their job and they try to do their best to please the customer.
We would definitely consider Elevations for any other projects in the future. We consulted other companies before we decided on Elevations, and they, by far, exceeded our expectations.
When you contact Airoom, they will send people out who will be comfortable, concerned with your needs, and they don't make claims they cannot meet. As you go through the process, the people you meet will be professional and courteous. In the end, you have a well completed project.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Airoom Architects, Builders and Remodelers as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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