We can not recommend using this company to the other residents of Island Walk and would not give them a recommendation on our social website, Next Door. They never responded to the issues we have with the build although we have contacted them many times.
If I were to use again, I learned that customer needs to read and re-read the contract to make sure ALL details ,requests and parts of the project are verified and will be done. Don't ASSUME because it is in contract it will happen.
Absolute Aluminum is a quality provider of high end lanai installations. Their reputation as the best in the region is well deserved.
Areas Of Satisfaction - Superb product. Great installation crew.
The people of Absolute Aluminum are honest and we recommend this company.
Areas Of Satisfaction - Strength & durability of the new lanai cage. Really like the ‘no see-um’ screen.
The lead times were excessive, with huge amounts of time when nothing would happen. It took entirely too long to do the job.
Areas Of Satisfaction - They met or exceeded my expectations with the productivity.
The complete install from estimate to the final installation was seamless I would highly recommend anybody to use absolute aluminium on their screen door needs or any other aluminium project.
Did good work. Only one complaint.
I did recommend you to Nancy Smith and Charlotte DeWeese both of whom used you for impact windows in 2017, but never got a thank you from you for the recommendation. Both were in Pelican Point.
Areas Of Satisfaction - They exceeded expectations in the pool cage and the Florida kitchen.
This is the second outdoor living product we have purchased from AA. We have chosen to come back to AA for overall quality and a perception of good value for the money and would enthusiastically recommend them to anyone.
Overall satisfied with the entire process from start to finish. Nothing is perfect and consumers sometimes think that their project is the only project that the company has on their schedule. Be patient and wait until the final project is delivered before making comments.
They followed through on everything that was not done correctly in the design, and I was very satisfied.
Absolute Aluminum did not provide exceptional products and services as promised. We extended our lanai and had a cage installed, all in a contract with Absolute. The Travertine tile did not meet our expectations and the installation of that was subbed out to the company, Prime Pavers. The job that team did was terrible. The supervisor, Mauricio, did not even show up and check on his crew. Many tiles had to be replaced at OUR request due to poor installation and the quality of the tile itself. Mauricio finally came to look at the job and he even agreed many should be replaced! Cuts were crooked and some tiles spaced too far apart and were covered in holes. It was then that Mauricio stated he was not there to oversee the installation by his crew! He stated he was too busy! Mauricio stated he would be there when his crew would come out and fix. Another promise broken. A no show. We spent time and effort making many calls to Absolute Aluminum. Grew tired of dealing with poor attitudes, but that was probably their goal. No one has returned our last 2 calls, particularly by Alex and James who are supervisors. Never had final inspection by Mark. We were told he would after installation and that was another no show. This was a very expensive job and this company does not care about their customer. Many broken promises.
Areas Of Satisfaction - Great communication and great work by office installers. Would recommend this company Everything was communicated and timely great work during the entire process.
It was a very good, and professional, experience, extremely satisfied.
Prompt responses and a job well done. Sales representative was thorough and explained options. Would use again for any further screening needs.
Areas Of Satisfaction - They were great after completing the project they came 3 times to check on everything.
Areas Of Satisfaction - I would like to recognize the man that installed my two enclosures. He was the same man that I used with my pool and my entry way on previous jobs!
Additional Comments - We are very happy and we are enjoying it even with the strong winds and rain.
Areas Of Satisfaction - I'm completely satisfied with the finished product.
Very professional and kept on constant contact when to expect the workers and job schedule
Would recommend this type of service (pool cage replacement) but be prepared to wait for installation.
Areas Of Satisfaction - The final installation of new cage was the best experience. The crew were efficient and worked steadily with just a short break for lunch. Returned next day to finish up and cleaned up beautifully.
Areas Of Satisfaction - I was happy with the final result.
I did recommend Absolute at the start of our interview with contractors since they had a very competitive price and self-performed the concrete segment of the work.
Additional Comments - They are excellent people to.work with and were very competitive on the price. There were no surprises throughout the project.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Absolute Aluminum as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys