Frank did an excellent job with the installation. He is truly an asset to your organization.
I'd like to express my gratitude for Scott Harder with Zabitat. Scott Harder is genuinely interested in the customer experience through his professionalism, genuine sense of interest and assured customer satisfaction . He provides a superior product (retractable screen door) with the best installation experience! I must say that the look, quality and design of the retractable screen door is exactly what I had been looking for! I've used my screen door for the fall afternoon and crisp evenings and have often thought, 'wait a minute, is my door closed?' It looks like there isn't anything there in the door frame!! WOW!! Scott puts service back in business and will have my loyalty for years to come in the future. Zabitat thought about function and esthetics all in one beautiful retractable screen door! It's sleek and chic!! I absolutely LOVE IT and it exceeds my expectations!!
Areas Of Satisfaction - Scott Harder is the reason I would choose Zabitat and your products. He treated me like a valued customer and assured my 100% customer satisfaction through his communication during the process of order and installation. Also, the gentleman in the video that installed the retractable screen door was the person who installed my screen door. It was if I had a celebrity installing my screen door! He was cordial, efficient, competent and enthusiastic!!! These gentleman both reminded me of the true value of business and what service really stands for in 2017. I am very paticular about basic customer service and Scott Harder and the gentleman (brown hair with beard in the installation video) were both exceptional, committed to 100% customer satisfaction and took the time to follow through where other companies fell short. Scott and Zabitat came through like no other company did for me!
Recognized Excellence - Scott Harder and the gentleman in the installation video. Both men were exceptional and genuinely interested in customer service and satisfaction! Both were enthusiastic, authentic and service oriented through their communication and installation. I'm so grateful I found Zabitat! I am a loyal Zabitat woman!
Very good experience and the product (glass door insert) is top notch!
Areas Of Satisfaction - The quality of the product and the professionalism of the installers.
Additional Comments - We couldn't be happier with the results. With a good door to begin with we now have a door that is beautiful and at a fraction of the cost to replace it.
Great expereince and quality product!
Zabitat is a phenomenal company. The staff was so knowledgeable and courteous. The installer was so precise and his work impeccable.
The installer did an outstanding job. Very professional, efficient, and attentive. He was the best in every sense of the word.
A very satisfied customer. Very happy to find services that I can recommend.
They were very knowledgeable and got the job done quickly and efficiently.
Andrew, my installer is the BEST!He is very efficient and professional.His work is fabulous!Love my new door!
Areas Of Satisfaction - Barry was very prompt in responding to all of my questions. He did an excellent job of follow-up on both installations. Shaun, the installer, was professional and had a keen focus on detail. The end result exceeded our expectations!
Our Installer was professional, on time, and knowledgeable. Very pleased with his work.
Areas Of Satisfaction - promp installation, and clean up was fine
Zabitat group was great to work with and I would recommend them to everyone. A great example of Service Excellence!
Areas Of Satisfaction - Product knowledge, skill set and professionalism
Areas Of Satisfaction - Very punctual and cleaned project area thoroughly.
In a nut shell. You get custom doors for way less the cost of buying a new one. I think its a great value. We did two doors front and rear entry for less than what it would have cost to buy and install a new front door of similar construction and design. The installer was on time and cleaned up well after the job was completed.
This new door was just what we needed to spruce up the builder basic door we had in our home. It was a great way to not waste resources in an entire new door both financial and material. A huge improvement for the price and it is made in Michigan. Great to be able to keep our money at home and employing our neighbors.
Very happy with the service and the product - love our new door!!
On time, knowledgeable, fast.
Our entrance door and transom windows are stunning.I have absolutely no regrets in choosing your company and product.
Areas Of Satisfaction - The salesman Barry was such a pleasure to work with...so nice and friendly! Very helpful and patient with me.
Areas Of Satisfaction - quality product was manufactured and installed on schedule.
I would recommend Zabitat to a friend.
Areas Of Satisfaction - Other than the lead time, which we were advised about, no problem. The workmanship was professional and the outcome very nice.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Zabitat as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys