Schedule - The schedule changed and they were quick to update due to manufacturing delays.
Areas Of Satisfaction - Communication was great! They did a great job walking me through the equipment upon completion.
Already did recommend to a neighbor and they are proceeding with an installation.
Likely To Refer - It was a very easy process and they did a great job of taking care of things.
Areas Of Satisfaction - They did a great job throughout the whole process. The installation was very organized and it did not affect our daily life.
Lead Source - We found them through Google reviews.
Additional Comments - The project started right as quarantine started and they were great about respecting boundaries and observing the guidelines.
Areas Of Satisfaction - They exceeded all of my expectations.
Lead Source - I heard about them through the lobbyist for the solar industry.
Communication - Yes SS handled a warranty claim very well.
Areas Of Satisfaction - Helping with the dukebr3bate
Yes Solar Solutions has great customer service and they respond quickly. We did not always feel that enough information was shared prior to things happening.
Yes Solar Solutions met my expectations in all areas. There is nothing I felt I had complaints about.
Yes Solar Solutions exceeded my expectations and the customer service was wonderful. The installation team did a really good job with every aspect of the job, the schedule and follow up if anything needed to change.
Areas Of Satisfaction - I was very satisfied with the installation process. Each crew that arrived explained what they were doing that day and what would happen next. I appreciated being updated on the progress and what to expect.
Areas Of Satisfaction - They exceeded in communication.
Electric bill savings missed the forecasted mark. Actual below estimated.
I have already recommended Yes Solar Solutions to two of my friends.
Likely To Refer - The product and services exceeded my expectations.
Areas Of Satisfaction - Yes Solar Solutions met or exceeded my expectations in regards to the craftsmanship.
Additional Comments - It was a really good experience.
Additional Comments - I have told multiple people that Yes Solar is top-notch. I feel sure they will reach back out to me if they decide to go solar.
Areas Of Satisfaction - Installed Tesla home wall connector for free
My experience with Yes Solar Solutions was as positive a I could have hoped for. I have already referred them to several friends!!
Areas Of Satisfaction - Drew was the sales person that was our contact throughout the process. But he was far more than a sales person. He answered every question we had. Compared to other solar companies we talked to, Drew's information and access to technology was superior.
Lead Source - Through NC Warn in Durham, NC
Additional Comments - Keep up the good work!!!
Likely To Refer - I had no issues at all. They were great to deal with and are great people.
Areas Of Satisfaction - They exceeded in all areas.
Improvement Suggestion - I have something for their competitors, but no suggestions for them.
Areas Of Satisfaction - Completely satisfied.
Outstanding company! Everyone the we dealt with was great!
Installation Quality & Workmansh - Absolutely perfect!
Overall Experience - 110% recommendation! Very knowledgeable and professional!
Yes, Solar Solutions offered a great experience. The company was very professional, worked clean, and finished in a good timeframe. The system that was installed is working correctly.
Likely To Refer - I am very likely to refer Yes Solar Solutions because the company helped me through the project from design to installation. After the project was complete, the company took the time to make sure I completely understood how the system worked.
Areas Of Satisfaction - Yes, Solar Solutions exceeded my expectations throughout the project. I was impressed with the planning from the sales team, the operation of the installation team and the explanation after the job was complete.
Lead Source - I heard about Yes Solar Solutions from being referred by a friend.
Likely To Refer - Exceptional communication and expertise.
Areas Of Satisfaction - They met or exceeded my expectations with the quality of the install and the expertise of the installation team and the communication within the office staff.
They were excellent all the way through the whole process.
Likely To Refer - I already have recommended them. They are just so easy to work with and kept all their promises 100 percent.
Areas Of Satisfaction - They met or exceeded expectations in their attention to detail, and they asked me several times for my opinion on the way the wires were run. Actually, they spotted something that I didn't even see and said they would be back to fix it, and they did.
Customer Suggestion - I also had another estimate from another company who was very pushy. All they wanted to do was just sell the financing on it, whereas Yes Solar Solutions was so easy to work with and didn't bring up financing until I asked for it. Maybe they needed to make that a little more obvious and that they would be glad to offer financing or have you pay upfront.
Current Referrals - I did have a friend call and ask if they had a branch in Florida, but they didn't. Everybody who has seen it, I have told them (if they were interested) that I would give a recommendation. It's on the back of the house, so not a lot of people see it.
Additional Comments - Fantastic experience.
Areas Of Satisfaction - Yes Solar Solutions works together like a family and treats customers like family, too. Strongly recommend them.
Additional Comments - Our job superintendent was really, really good. I think his name was Trevor.
Excellent pre-installation experience, clean installation and very good warranty support. I highly recommend Yes Solar for your home solar project.
Areas Of Satisfaction - Communication
Areas Of Satisfaction - The communication and ease of working with Yes, and the ability to get SunPower panels through your company, has been the best part of working with Yes. You guys have done a great job and left me very happy :-)
I think they do a fantastic job. My first electric bill was the minimum that could be billed.
Likely To Refer - They're extremely knowledgeable. The equipment is the best you can get. The whole experience from beginning to end was excellent.
Areas Of Satisfaction - I was satisfied with the installation, which is the most important thing.
Yes Solar was very professional and very attentive to my needs and questions. I choose Yes Solar because they were a locally own family business and I felt I got more one on one attention and a higher quality of service.
Likely To Refer - Their level of communication and response to my questions was excellent. They went into as much detail as I wanted.
Areas Of Satisfaction - Professionalize and a sense of urgency responding to my questions.
You want a solar install company to do the job as carefully as possible, so it lasts for decades without problems. Yes Solar specializes in that, taking more time to install, even though they make less money because of all that extra time and care, while still being priced lower than their competitors!
Likely To Refer - We are very happy with our Solar System.
Areas Of Satisfaction - Communications - I was always in the know! Even now after the project is complete and it's time to get the Duke Energy rebate.
Lead Source - A volunteer for NC Warn talked to me about installing it on the Durham Community Land Trustees building a few years ago.
All employees were prompt, polite and progressional. They did an excellent job of communicating. Installers took care to keep our home and property clean.
Areas Of Satisfaction - They were great at communicating. Any questions we had were promptly answered. Before leaving for the day installers left notes or discussed with us what was done and what was going to be done next.
From start to finish and beyond, Yes Solar is professional, clean, courteous, and stands behind their work andproducts, their warranty is the best in the industry. I wouldn't hesitate to recommend Yes Solar to anyone looking to make the move to solar power.
Areas Of Satisfaction - I was most impressed when I called for an estimate, they send someone out to look at my house within a few days,they sent me a proposal which explained everything I needed to know, and we were able to fine tune it more to my needs as time went on. They were very patient with me and waited until I was ready to proceed with my project. They were never pushy or in a rush to start on my project.
Yes Solar Solutions is an exceptional company to work with. The installation from planning to completion was thoughtful and professional. Everyone at this company cares about the job they do and the equipment they sell. We are extremely pleased with the job they did for us and thankful for the friend who suggested we hire them for the job.
Expertise - They are very knowledgeable and have the right people doing the job.
Schedule - The weather delayed us (snow) but once they started they accomplished a lot in a day and the installation went well.
Communication - We were provided phone numbers for everyone in case we had questions. We could call or text.
Clean & Safe - Nothing was left out, everything was picked up and swept up every night.
Employees Professionalism - They couldn't have been better!
Likely To Refer - I would refer them because of their honesty and the excellent job they did.
Areas Of Satisfaction - They treated us like they appreciated our business. They were very attentive to our questions and all of their people were top notch!
Additional Comments - Thanks guys, it was a really good experience! We enjoyed meeting everyone. You have some excellent workers doing the installs and really smart sales and support staff!
YES Solar Solutions provided their expertise and knowledge to be sure we received exactly what we we looking for in our quest to add solar to our residence. From initial questions regarding sizing of the system to even last minute questions regarding our selected panel type, they had answers and were able to back them up with documentation.
Value Received - Yes Solar Solutions provided a very competitive price right from the beginning. Some competitors we spoke to gave us an initial price only to talk their price down once they realized we were losing interest. I commend YES Solar Solutions for being fair from the onset.
Areas Of Satisfaction - We were satisfied in knowing that everything that we were told was shown in their proposal with paperwork to back up all of the specifications. They were easily able to explain how everything should work and why they recommended the sizing and equipment that were in the proposal.
Lead Source - After talking to a competitor we looked to find other companies in our area to compare what would be offered and pricing. We found YES Solar Solutions via Google search. We contacted them via their website and they were very quick to respond.
Improvement Suggestion - We received reports everyday they were on site to show what had been done and what would be completed the next day. I would suggest giving the homeowner a timeline of the overall installation prior to the start of the install to be sure they will be able to have the flexibility when it comes time to need access to the interior of the house, etc. I would also note on this timeline that it is approximate and that there could be delays due to weather, etc. as some may hold the timeline to an exact representation otherwise.
Of the solar companies we contacted, Yes provided us with the most detailed and professional proposal for installing solar as part of a custom home my wife and I were having built. We ended up with a well-installed, cutting-edge 14.92 kWp installation that has operated well so far. Their coordination with our builder was not super-clear at times, but the company owners were receptive to that feedback and I expect they will identify and improve those processes going forward.
Yes Solar did an excellent job on the install and the process overall was smooth. I had ~12 quotes done before I made a decision. All the quotes were different system sizes, but Yes seemed to be the most thorough how they came to their calculation. I signed a contract 5+ months early because they knew about the Duke rebate before it was even announced. No other solar company even knew about a potential rebate in 2018. Yes Solar actually guaranteed me in the contract that if the Duke rebate wasn't available then Yes would honor the rebate themselves. That stood out from anyone I talked to. They are really plugged into the market and know the industry. They weren't secretive during the installed, I got the engineering plans and layouts. A new 295W REC panel was released before the install was scheduled. The original quote was for REC 290s, but they put the 295s on my roof and didn't even ask me for extra money. That comes out to almost an extra solar panel because I have 34 of them on the roof. The designers told me exactly where they needed to drill through the roof, where the conduits needed to go; I was included from start to finish. Of the quotes I got, Yes was the lowest cash price (if you take into account some quotes had smaller system sizes). I am happy and think that it was a good purchase and experience. I will look them up in the next few years for a battery.
Quality Product at a fair price.
Likely To Refer - They were prompt. When I initially reached out they had someone out there the next day. They were always accommodating to my schedule. They got their work done on time. The only negative was the load monitoring not being installed on time, but I did forget about that as well. They reached out to remind me it needed to be done.
Areas Of Satisfaction - I was most satisfied with the responsiveness when we initially reached out.
Lead Source - I am a solar industry professional.
Yes Solar Solutions worked really hard to accommodate our constraints and communicate clearly about the process, costs, and all other parts of ye project. We're very happy with our experience.
The entire Yes Solar Solution team exceeded our expectations with their knowledge, professionalism and quality workmanship.
Areas Of Satisfaction - After the installation I was pleased with the amount of kilowatts I'm producing and the craftsmanship of the work.
Areas Of Satisfaction - I was most satisfied that they always answered questions and solved problems.
Lead Source - I found them on an online search. They were the one that answered me immediately.
Additional Comments - It's a good company and I would recommend them.
This company is reliable and I did research on the internet. They were the best company I found.
Areas Of Satisfaction - I was most satisfied with the whole process. It was quick and the installation was fast. When the first guy came to measure the roof, he was the only one to actually go up on the roof to take measurements. The other companies I had come out used only satellite images of my roof to measure.
Lead Source - I heard about them from the Internet.
Additional Comments - They are a really good company, very knowledgeable, they are fast and they meet the deadlines that they tell you.
Areas Of Satisfaction - I was most satisfied in the communication with Yes Solar Solutions.
The team was great. They were professional and the team did what they said they would do.
Lead Source - Searched the internet and read reviews.
Areas Of Satisfaction - Everything really, because it all went so smoothly from start to finish.
Lead Source - Because they are a WUNC sponsor.
I was overwhelmingly impressed by the entire experience with Yes Solar. Everyone with whom we were in contact was knowledgeable and highly professional. Their organization was amazing; we were kept appraised at every step with regard to what we should expect. We got other estimates and Yes Solar was very competitive with other providers but also offered much more information and professionalism. We got the very distinct impression that solar energy is more than just a business with the people that work at Yes Solar; they seemed very committed to providing an optimal experience and clearly believe in what they're doing.Our system has been functioning for over a week now. It has exceeded expectations and is generating even higher amounts of energy than we expected. Moreover, we have had several torrential downpours and there has been no leaking of the roof. The craftsmanship of Yes Solar is exceptional. The team that installed our system was very business-like and highly professional in addition to being friendly.At every turn the office kept us posted on what was happening. When we needed our local utility to install the bi-directional meter as the last step before turning on our system Yes Solar was helpful in assisting us even though it wasn't really their job at that point.We have had no problems at all but I have no doubt that if we encounter any the staff at Yes Solar will be on top of it.The crew was working in very hot conditions and still kept our yard and the area completely clean and tidy.One of the best companies with which I've ever worked. It was a pleasure doing business with them.I recommend Yes Solar to anyone who is considering putting in a solar system without any reservation what-so-ever. We couldn't be happier with our experience.
Budget - We got other estimates and Yes Solar was very much in line with expectations. They were highly competitive with other providers but also offered much more information and professionalism.
Construction Quality - Our system has been functioning for over a week now and has exceeded expectations. Moreover, we have had several torrential downpours and there has been no leaking of the roof. Craftsmanship of Yes Solar is exceptional. The team that installed our system was very business-like and highly professional in addition to being friendly.
Communication - At every turn the office kept us posted on what was happening. When we needed our local utility to install the bi-directional meter as the last step before turning on our system they were helpful in assisting us.
Employees & Subcontractors - One of the best companies with which I've ever worked. It was a pleasure doing business with them.
Likely To Recommend - I will recommend Yes Solar to anyone who is considering putting in a solar system. They are the best. I was overwhelmingly impressed by the entire experience with Yes Solar. Everyone with whom we were in contact was knowledgeable and highly professional. Their organization was amazing; we were kept appraised at every step with regard to what we should expect. We got other estimates and Yes Solar was very competitive with other providers but also offered much more information and professionalism. We got the very distinct impression that solar energy is more than just a business with the people that work at Yes Solar; they seemed very committed to providing an optimal experience and clearly believe in what they're doing.Our system has been functioning for over a week now. It has exceeded expectations and is generating even higher amounts of energy than we expected. Moreover, we have had several torrential downpours and there has been no leaking of the roof. The craftsmanship of Yes Solar is exceptional. The team that installed our system was very business-like and highly professional in addition to being friendly.At every turn the office kept us posted on what was happening. When we needed our local utility to install the bi-directional meter as the last step before turning on our system Yes Solar was helpful in assisting us even though it wasn't really their job at that point.We have had no problems at all but I have no doubt that if we encounter any the staff at Yes Solar will be on top of it.The crew was working in very hot conditions and still kept our yard and the area completely clean and tidy.One of the best companies with which I've ever worked. It was a pleasure doing business with them.I recommend Yes Solar to anyone who is considering putting in a solar system without any reservation what-so-ever. We couldn't be happier with our experience.
Areas Of Satisfaction - The whole experience was great...but what impressed me most was how professional and unfailingly helpful the staff was - from the sales person to the front office to the crew that installed it they were all great and attentive to our needs.
I have had the pleasure of using Yes Solar Solutions for two projects and I have been extremely pleased with both outcomes. I highly recommend them for anyone's solar needs.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Yes Solar Solutions as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys