A pool is one of the biggest, and best, investments I have made in my family. Michelle and the team at Waterfront exceeded my expectations in every aspect of the planning and execution of our pool. I cannot say enough god things about our experience with Waterfront.
Very responsive, kind, thorough and direct.
Schedule - Weather made our schedule pretty fluid, but Waterfront did everything they could to keep the project on track.
Areas of Satisfaction - I appreciated the attention paid to our project and even to us. We developed a real relationship in the process.
They are just absolutely a great company! The owners and workers are very friendly and helpful!
Areas for Improvement - They have never failed me with any questions or problems I’ve had in the last 14 years!
I have dealt with all three pool companies and Waterfront is the best we've had. The main four people who work on the pools are very knowledgeable and they do all of the work so it's not farmed out to someone that is a transient worker. Michelle was just fabulous every step of the way and she made a digital video rendering of our space so we could see what it would look like when it was done. Very helpful to make a decision on the direction of the pool. I can't say enough good about these guys!
Areas Of Satisfaction - I have dealt with all three pool companies. Waterfront is BY FAR the best. They actually know what they're talking about, they are experts. They don't have teenagers who don't have a clue coming out to fix something on the pool. It is four grown up people who are all very knowledgeable about everything. The nicest, kindest people we have ever dealt with for our pools. The one big thing that sticks out to me is the rending of the pool and how it would look-that was amazing to see and visualize our space.
Areas Of Satisfaction - I was most satisfied with Michelle. She was very friendly and very professional.
Areas Of Satisfaction - I was probably most satisfied with the quality of service.
Areas Of Satisfaction - Very prompt in answering questions, anytime I had issues they were resolved quickly!
Their responsiveness to my questions and concerns, and the quality of the installation was outstanding. They stand behind their product and their work and back it with action, not just words. We have been highly satisfied with our pool.
Areas Of Satisfaction - Responsiveness to my questions and concerns, and the quality of the installation. They stand behind their product and their work.
Areas For Improvement - They are the Best
Areas Of Satisfaction - Michelle tries to work within your budget
Areas Of Satisfaction - It was all good and we had a good experience.
Areas Of Satisfaction - The team at Waterfront was great throughout the project experience. They worked with us to make our backyard the best it could be. More than just putting a pool in. Michelle guided us through the process and took multiple pictures when we were at work to keep us up to date with the progress. We are a few years out from the project and are still very happy with the level of service and support that they have provided us. Thank you.
Areas Of Satisfaction - Michelle was on the job site daily to answer questions and keep us posted on what was going on or if there were any issues.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Waterfront Spa & Pool, Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys