The price was unconscionably high. I suspect they can get away with that because they usually bill insurers and not individual homeowners, as was the case with our job.
it took several days for work to get started, My one request was that the door latch closed so it couldn't get caught by wind and rip off the hinges again.......the door did not latch closed when they were done. They came back and made it so hard to open the door, you could hurt your arm trying to get in. Trucks came up on my yard and there are still track marks on the yard today although much better than a year ago. The concrete and siding work was done nicely. I wish I had a better experience, I'm always needing work done at my home or my rental
Good work. Great people. Reasonable pricing. What else could one ask for?
I have some visible cracks in my ceiling that have not been address from a renovation less than a year ago.
Thank you for a job well done in a timely manner and great people to work with.
The lady that came out here and worked on my home was very nice and a good gal.
They met my expectations.
See previous comments.
They're really prompt and we're really pleased with that!
They handled every aspect of the job professionally. They made sure that everything was done in a timely manner. They made sure all my needs were addressed. Everyone that came to our house were polite and professional.
These people are awesome. I highly recommend their service.
They are real nice. I am really satisfied.
Personalized and professional service that completes the job in a timely manner.
Virginia Restoration Services is like dealing with a human being, which a lot of other contractors lack. I feel like they were more concerned with my situation and helping me out.
We had them do the clean up and they were fantastic.
I was well pleased with the job! It looks like a brand new house on the inside.
VA Restoration was quick and reliable, even to the point that all of the work they did for me was completed while I was on vacation. No issues at all. I would definatly recommend them to friends and neighbors.
Great to work with and extremely knowledgeable
I was very impressed with the person who did the mitigation. I liked that they were on time, and noticed things that I as the homeowner didn't recognize as one of the issues. I am very pleased that they checked the drywall for wetness and all the other issues that is possible.
I don't have any suggestions. You were beyond what I was expecting. You gave me recommendations, provided me options to find people for repairs, and I thought it was nice.
We live in a townhouse that had a pipe burst while we were away. VRS came and remediated the water issues promptly and effectively. After being contracted for repairs and changes, we were given a schedule for the work. It was to be completed in about 4.5 weeks while we were out of state. Upon our return, the workmanship on the tile, carpet, spackling, and painting was unsatisfactory and minor parts were incomplete. While the work was redone and satisfactory, it took an extra two weeks. VRS's resolution for these issues was $250 + $50 for breakage taken off an almost $15,000 bill that didn't include the water mitigation bill that the insurance company paid directly to them.
They were professional and did a really good job.
Virginia Restoration Services is very easy to work with.
I already have recommended you.
At my house within hours. Made pur experience as pleasant as possible
STAY CLEAR OF THIS COMPANY!! The entire process with VRS was unprofessional and a nightmare. Only one superintendent to run all the jobs, there is not enough time for me to address all the issues and problems I had with VRS. Never not one time was I contacted by the Owner to address issues and or to find out how the job was going and if I was satisfied with the process.
It was phenomenal service. There was excellent communication from the very beginning to the very end. It was handled one hundred percent professionally. They kept me in the loop every step of the way.
They were pleasant and professional.
They did a very professional job at our house and I would recommend them for any type of restoration problems you might have.
Every aspect of my service was professional and efficient.
I worked with them at the recommendation of my insurance company and they were thorough and competent throughout the process. I would highly recommend them.
did not put furniture in storage as promised
They did a great job and I was pleased and happy with the service! Their response to the incident was more than satisfactory.
The charged $4000 for one guy and 4 hrs of labor.
They were very friendly, professional people.
VRS did an excellent job and I would recommend them to anybody with any restoration needs!
We are happy with the work provided by Virginia Restoration Services.
They were highly professional, especially when removing the tree limbs from around my house.
I've been a home owner for 33 years and this company was prompt ( next day service), professional, answered all my many questions, advised me on insurance issues as well as coordinating payment from them, and every person I had contact with in the office and my home, was helpful, pleasant, and offered excellent advice and service. I would recommend them wholeheartedly to anyone.
I was very pleased with their services.
They were very professional.
I am very happy working with the company, and the staff was very nice. I will definitely refer Virginia Restoration Services to friends or use them again, if need be.
They made the best of a bad situation
Our water damage occurred 2 days before Christmas in our brand new home...VRS was there within in an hour of me calling. They moved quickly and efficiently and made every effort to reassure me everything would be taking care of. Within a month or so all work was completed. Billy was our project manager and went above and beyond to see that our home was put back in order and we were happy with the result. He answered our calls after hours and was flexible with the scheduling of crews to get the work accomplished in a timely manner. Billy followed up with each stage of the restoration to make certain that we were pleased with the progress. The only confusion during the situation was over the invoicing with the office. I would recommend them to anyone.
I found Virginia Restoration Services extremely timely and professional. They got the work done as they promised, and I couldn't be happier with the service and the relationship.
I was most satisfied with their quick response when I first called them.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Virginia Restoration Services as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys