I couldn't have done it without them.
Above and beyond helpful for my family and i during a stressful time!
I was extremely pleased with the work done by Sy of Van Horn Construction! My claim took about 6 months to complete, not due to Van Horn but the insurance company, product ordering and installation. (I had roof, gutters, some siding and windows replaced.) Sy kept in contact the entire time with updates. He was a true advocate for me. Sy made a stressful insurance claim repair a non stressful experience. I had complete confidence that Sy would get the job done and done correctly and he did!
Sy makes it his personal mission to make sure the work gets done to specific standards the first time.I appreciated the communication of the status of all areas of my claim process.
Excellent customer service! Silas (Sy) Van Horn came to my house today on very short notice to help with an ice dam that appeared ready to cause some serious damage. He was very quick to respond and knowledgeable about what needed to be done. He worked efficiently to clear the area before the temperature dropped. Sy set my mind at ease and took time to show me the dynamics of what was happening. Besides his quick response time, I was very impressed with the fact that he left the work area in better condition than when he arrived! I will call Sy again when I need a project completed at my home!
We had a pipe break that caused water damage to our condo in St. Paul. The association completed the removal of the drywall and flooring, leaving our home in ruins. We spoke with several contractors, however, none seemed to give us good feeling. Weeks later, we were finally referred to Van Horn Construction LLC from a local tile contractor. We met with Silas, who walked us through the entire process, I felt so much better. My husband and I agreed to hire Van Horn Construction and after signing the agreement, Silas immediately went to work, dealt with the insurance company and set the start and end date of the restoration project. It was such a relief to be able to trust in someone and have them do what they say they will do, we were back on track. Luckily, we had a vacation planned and all work was planned during this time. We were there when our furniture was moved out and back in. Silas made sure I was compensated for my time to oversee the placement of furniture as my items were moved back into our condo. I will have to say, working in a High-rise building causes several obstacles for them. But he worked well with our building manager to make sure the different crews were using the proper elevators, ensuring the hallways and elevators were clean so we didn’t get fined. Sy was always available to answer questions, kept me informed and stopped me from making errors. My home looks fantastic and I am grateful for the quality of work performed. All work went as planned and the crews were courteous. We did have some furniture that was damaged. Silas proactively gathered all info, photos, and information needed to ensure I get compensated from the moving company hired. During the entire time we received updates from Silas, he managed the movers, crews, payments, city inspector and the insurance company. It’s like having a new home and we would personally recommend Van Horn Construction LLC to anyone.
Great responsiveness and attention to detail, good communication and timely resolution of issues.
I was most satisfied with their knowledge, communication, and their workmanship.
Working with Sy was great! I also liked his work crew really! They were so nice and the clean up was just the best. I would recommend Sy’s company to anyone I know especially family and friends!!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Van Horn Construction LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys