References - Yes
We've used Upscale for 3 projects over the last 10 years and will continue to go back to them for any project.
Testimonial - A big thank you to the Upscale Remodeling team (AJ, Glenda, Val, Mike, Rich, Cody, and all the subcontractors) that designed, planned, and constructed our bathroom and closet project!Building a relationship between a contractor and client is crucial to the success of any project and Upscale nailed it! Thank you so much! We would definitely recommend Upscale to others and are looking forward to working with them again.
Areas Of Satisfaction - We have an historic home, and attention to details (large and small) is important for the integrity of our home. Upscale has certainly helped to increase the beauty and value of our home.(You may also use this statement in #18 below).
Testimonial - Upscale Remodeling hires only the finest skilled craftsmen, and we sincerely thank all of them for their excellent work and very careful attention to details on our home over the years. We look forward to our next renovation project with Upscale Remodeling!
Testimonial - Upscale Remodeling is a great company that does excellent work. I have been thrilled with the improvements in my home. I have complete faith in the quality of the work. Concerns are addressed promptly. The warranty in the work is the best in the business. A company of integrity and solid workmanship.
Testimonial - They completed the job with all of our expectations and within the budget we agreed on. They were very friendly and knowledgeable about the product. They took a lot of time to talk about the job and brainstorm ideas with me to make the job go smoothly.
Testimonial - Upscale Remideling is a class act from beginning a project well beyond completion. If there are issues, the issues are addressed. Good advice. Quality materials. Quality workmanship. We will be using them again. I recommend Steve Nash and Upscale Remodeling without reservation.
Areas Of Satisfaction - The job is beautiful!
Testimonial - We've used you for 20 years, and the work has always been beautiful. The subcontractors that you use are as professional as you are. And we trust you completely with your work.
Additional Comments - We've always been happy with your work. And when you have people working on your home, on an extended basis, you are always good to us.
Lead Source - I've worked with them many times before.
Areas Of Satisfaction - They are always willing to go the extra mile to satisfy.
Areas Of Satisfaction - Everyone working on site was courteous and professional
Testimonial - Steve and his team are professional, trustworthy, and knowledgeable. The quality of their work is excellent. They are by far the best contractor in the Ithaca area, and we highly recommend them.
Areas Of Satisfaction - Upscale Remodeling provided very high quality work, exceptional communication and patience with our decisions. They are careful, neat, courteous and attentive. We were extremely happy with the temporary kitchen they built for us to tide us through the project. We love our new kitchen.
Areas Of Satisfaction - Overall they did a great job.
Testimonial - I was extremely satisfied with the project that Upscale Remodeling did from beginning to completion. It exceeded my expectations!
Referrals - Not presently but if I come across anybody I will definitely recommend Upscale Remodeling.
Areas Of Satisfaction - 1) Scott2) neatness3) responsiveness 4) design service
Testimonial - Steve Nash and Upscale Remodeling It was the best experience I have ever had with a renovation project.Upscale Remodeling offers the full package- from expert design staff who deliver design , form and function- to the contracters that keep the job on task, communicate with you daily, and never leave a mess at the end of the day- and to Steve the owner who delivers "exactly as promised". Every detail of my bathroom renovation was planned for and anticipated. This is truly a great company with a great team of people who can truly make the remodel experience positive- and you can't beat that!
Areas For Improvement - None
Areas Of Satisfaction - We were very happy with the entire experience.
Open Issues - None
Testimonial - I thought they did a good job from start to finish and kept us happy and at ease with doing the job they promised to do.
Additional Comments - I thought it was a good company.
Lead Source - After seeing their signs in our neighborhood I inquired of a friend who had used them and got a glowing recommendation.
Areas Of Satisfaction - The quality of their work. The tiling job was particularly well done, but all of it was quality work.
Testimonial - "Upscale remodeling was our first choice in our bathroom remodel because we had heard glowing reports from others about their work. We couldn't be happier with the result. The entire team was easy to work with and professional, so much so that they are about to begin a kitchen remodel for us."
Referrals - Not at the moment but I would certainly recommend them by word of mouth should the opportunity arise.
Additional Comments - Thank you, Upscale!
Areas Of Satisfaction - I was most satisfied with Upscale Remodeling because of the owner and the installer. He looked at the job to begin with and kept in constant contact with me. The installer was clean and polite. He did a great job.
Open Issues - They did everything they said they would do. The work is guaranteed so I will call if I need them.
Testimonial - Upscale Remodeling delivered on what they said they would do. They stuck to the price that quoted me. They watched over the job every step of the way.
Areas Of Satisfaction - All work, from the planning to the finish is done with our input. They really try to make sure they know what we want done and how it will work for us since we are both handicapped. They have done all our remodeling and, if we need anything more done, we will have them do it!
Testimonial - Upscale really worked with us to design just what we needed. I would recommend them to anyone needing home improvements, especially anyone with disabilities.
Additional Comments - Thank you so much for the design and completion of all the remodeling you have done. You have changed our lives with your solutions to our physical limitations!
Lead Source - From our neighbors, who had recently completed a kitchen project with Upscale.
Areas For Improvement - none
Areas Of Satisfaction - Our primary carpenter/workman was superb--did nearly all of the work solo, kept us informed or asked questions as needed, was skilled, efficient, kept worksite and surroundings clean at all times, and was an all-around NICE guy! Many times we asked for his advice in making decisions.
Testimonial - Happy to.......something like, "Upscale Remodeling was professional in every sense--friendly and helpful from our very first inquiry through the entire project. Great work from design through construction, and all on time, on budget, and we couldn't be happier with the results. Thank you Steve, Val, and especially Josh!"
Areas Of Satisfaction - Professional and quality work.
Testimonial - Upscale Remodeling has done work for me several times, and each time has done exactly what was asked of them in a timely and professional manner. They always strive to find a cost effective way to get the job done, while providing options for a range of quality and cost.
Referrals - I will whenever asked make references
Additional Comments - Glad to know Upscale is.there when I need them!
Areas For Improvement - None.
Areas Of Satisfaction - Josh and Dimitri were superb craftsmen and workers. I've been through remodeling before and have seen some terrible work.
Testimonial - Excellent work from start to finish. We've had several remodeling projects over the years, and Upscale Remodeling has been the very best.
Areas For Improvement - Upscale met all expectations.
Areas Of Satisfaction - the acre that was taken and the quality of the workmanship.
Testimonial - The workmanship is first class, the workmen were personable, and the site was cleaned each evening when their work was done.
Lead Source - Previous wok with them
Areas For Improvement - None
Areas Of Satisfaction - Response, attention to detail, good communication, very good work
Testimonial - Nothing but good to say about Upscale - they listen to what is needed, are very responsive, pay attention to detail, communicate well and do very good, professional work. Their follow-up is also exceptional. We feel very supported, even if something needs attention long after the initial work was completed.
Areas Of Satisfaction - I think the communication was excellent and the quality of the work was superior.
Testimonial - The workmanship was outstanding and professional.
Lead Source - Our business has been a long time customer. We call on Upscale for major projects.
Areas Of Satisfaction - Quality of the staff satisfied me most because they are professional and communicate well. The quality of the materials that they use are superior to others.
Repeat Business - Yes, we will use them for future projects.
Construction Quality - We have had several people comment on how nice our bathroom looks. We love the end results and the tile look fantastic.
Communication - Ryan Ford was fantastic about keeping me in the loop with how things were progressing and about any questions he had for me along the way. Being able to text him was very helpful, especially with my husband working out of town. There were times he would get conferenced in on communications.
Clean & Safe - Especially with two curious cats in the house, they were good about keeping it clean and safe.
Areas Of Satisfaction - Ryan was available and provided clear communication throughout the project and helped us with questions along the way.
Repeat Business - We are looking to update our kitchen and our other bathroom, and we look forward to working with the staff at Upscale Remodeling on these projects. They have already helped us with some of the initial choices in the kitchen.
Areas Of Satisfaction - Upscale Remodeling did such a variety of tasks that it's hard to pick any one. They were all satisfactory.
Referrals - I will keep Upscale Remodeling in mind when I'm talking with friends.
Areas Of Satisfaction - The quality of the work is wonderful. I think the subcontractors all did a great job, especially Bo. When I did raise concerns during the project, I heard back immediately and the team was very professional, respectful, accommodating and took my concerns seriously. This, plus the outstanding results of the remodel, is why I would definitely hire Upscale again and recommend them to others.
Additional Comments - Thank you so much!
Areas Of Satisfaction - Timely completion of the project
Areas Of Satisfaction - I was most satisfied with the workmanship and courtesy and respect of everyone on the project.
Areas Of Satisfaction - I was most satisfied with the overall quality of the workmanship and attention detail.
Testimonial - Our kitchen was damaged by a flood, and now it is better than it was with higher craftsmanship. Their attention to detail does not go unnoticed.
Lead Source - I have used Upscale Remodeling for many years, and I find that, even after getting other quotes, I trust Upscale and its crew more than other businesses--I've had some bad experiences with other contractors in the Ithaca area.
Areas Of Satisfaction - Two aspects of Upscale stand out in my mind. 1. Steve Nash, the owner, is especially professional: his follow-through for appointments and his clear communication have built my trust over the years.2. The team at Upscale is really wonderful. Each person with whom I interact has been helpful, genuine, and professional. From the painters to the fabricators, Upscale has hired really great people that seem to care about their work.
Repeat Business - Yes: annually, I will continue to use Upscale.
Lead Source - Past experience with them.
Areas Of Satisfaction - Recommending the right materials for each job.
Testimonial - I can depend on Upscale to complete any project to my complete satisfaction, even when making adjustments as requested. All the people at Upscale are courteous, friendly, and helpful.
Areas Of Satisfaction - This project was necessitated by leaks in my basement. Upscale expedited their part of the work and diagnosed the problems quickly and accurately.
Areas Of Satisfaction - Everything was great.
Additional Comments - They did a perfect job. The installers were all very pleasant and did a wonderful job.
Areas For Improvement - none. It was a pleasure working with AJ, Steve and Rich
Areas Of Satisfaction - issues were addressed quickly and clearly
Referrals - not specifically at this time but we often recommend upscale
Areas Of Satisfaction - I was most satisfied with Upscale Remodeling in their quality of work.
Testimonial - Upscale Remodeling as a motto that goes "on time as promised" as that is very true.
Repeat Business - yes
Areas For Improvement - They met all of my expectations for the project.
Areas Of Satisfaction - The final product looks great and is a huge improvement to the space. They completed the project in a very short period of time, which limited disruption to me and my family.
Repeat Business - We are in discussion with them right now for a few things for next year.
Lead Source - My neighbor had used Upscale Remodeling for a few jobs and was very pleased with their work. Since then, we have had the pleasure of working with them on 2 separate occasions. Both jobs were done meticulously and in a timely fashion. We will use their services again, when the need arises.
Areas For Improvement - None
Areas Of Satisfaction - I especially liked their attention to detail. They were always two steps ahead in planning and accommodating.
Testimonial - Upscale Remodeling is meticulous and professional across the board. From planning, communicating, executing the job, and accommodating the customer, their staff is top notch.
Repeat Business - Yes, always!
Expertise - We were very impressed with the knowledge of the Upscale staff on this window replacement project. They knew ( and employed) all of the latest ways to install windows to avoid future leakage and deterioration.
Budget - Since the project got extended because of unforeseen repairs, there were additional costs in materials and labor but Upscale was able to accomodate the extended time and our budget.
Communication - very easy communication by phone and email
Clean & Safe - We really appreciated the fact that each day the work site was clean and we were able to us our deck which was a major staging point for the window replacement project. Even when scaffolding was necessary UpScale worked with us to rearrange times around previously planned events.
Areas Of Satisfaction - High quality work; responsiveness to questions and concerns; easy communication by email as well as access to cell numbers of workmen on project and office staff
Testimonial - We were very pleased with the window replacement project that Upscale completed for us this past summer. They were very responsive at all times.
Lead Source - Signs around town, then looked at the website, discovered friends that had worked with Upscale and talked with them about their experience.
Areas Of Satisfaction - Everyone is so friendly, patient and helpful! I did change my mind on things...sometimes more than once...and everybody stayed pleasant with me while I went back and forth on what I wanted to do. I appreciated the commitment by all to helping me be happy with my choices. I deeply appreciated the truly minimal disruption of this project. Scott is so neat and kept my house remarkably dust free, plus he does excellent work in putting all the parts together. I will definitely work with Upscale Remodeling on future projects. I very much appreciated AJ's efforts to keep things moving along and his straightforward answers to all my questions and his suggestions to help me keep costs down while creating a bathroom that I will enjoy for many years. Val was a huge help in steering me through finding things that I like in all the myriad of design choices available today. And Lea is a friendly and welcoming presence at the front door. We bonded over the bottled water she so kindly offered whenever I walked in! Really have enjoyed the people who are Upscale Remodeling.
Referrals - Not at this time, but I will refer if someone I know tells me about an upcoming project.
Additional Comments - All around, I have been so pleased with the work and everybody I've met at Upscale Remodeling. You are definitely a class act!
Areas Of Satisfaction - I was most satisfied with everything.
Areas Of Satisfaction - I was most satisfied with Upscale Remodeling for their workmanship and quality. I also feel comfortable as a woman having them in my house. I can't say that with many places, but one reason we chose them was for their character. I would feel okay leaving the house with them there, without worrying.
Areas Of Satisfaction - I am most satisfied with the quality and design of the work. The beauty of the project has enhanced the beauty of my home.
Lead Source - I've been a long-time Upscale customer, and I have been pleased with the outcome of each project.
Areas Of Satisfaction - The quality of the work and their ability to follow-through on commitments, even when they are busy, are the best areas of their work.
Additional Comments - Ryan, Steve B., and Luke really did a fantastic job at our site this summer. Thank you, guys!
Areas Of Satisfaction - The quality of work; reliability; professional expertise.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Upscale Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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