I have used them for over 10 years now, they are consistently knowledgeable and diligent with their work.
I previously wrote to you how disappointed I was at Universal’s inability to fix my A/C in August. Despite numerous attempts to fix it & my spending in excess of 1000 dollars, I found someone to fix it and spent less than 1/3 of what I paid you guys
I can't recommend the service because I felt like it was even more expensive than expensive. The price seems to be unnecessarily inflated.
Will helped us with a wonderful service to our home, THANK YOU FOR HAVING HIM at your company.
They follow up with their customers.
I have already recommended them to a friend.
I was way overcharged. Talked to another plumbing company and they said way too expensive. Left tile out of wall and its going to cost me a fortune to get it fixed.
I have done this multiple times
Good and professional service however quite expensive.
Their “ scheduler” was not interested in the project at all it was as if she was getting paid to make appointments. I had to have them return to change a few things and When I called to tell them and that it would be a few days before I would know when she called everyday to try and make an appointment. She did not understand I will call you. The Electrician was great, I think his name was Larry. The helper that came with him the Second visit was also great. The helper the first visit not so much.. he had an “ I don’t care attitude “
Universal Home Experts are courteous, professional, timely, and they explain everything.
The work that they did for us on the air conditioning did not completely resolve the problem. We had to pay someone else to come out and fix the problem and do a little bit more to the air conditioning.
They are always on time, dependable, trustworthy and do a good job.
I am pleased with the service however there is too much salesmanship involved after the completion and the options are too much.
I think it is a really wonderful company because they deal with a lot of issues that you have when you own a home. They also go to great lengths to make everything right. I really appreciate that.
Mark was excellent!
I've used them several times for various services and they've always come through with quality work.
The only thing is that they were a little expensive compared to the company I used before, but I was satisfied with the service.
We have been customers of Universal since 2003, and the service is always exceptional.
Their people arrive on time and do a professional job.
They are very dependable and they know what they are doing.
Universal home experts have very qualified electricians and friendly customer service.
They give a range of service solutions for different issue, but I still feel like they are a little higher cost overall.
Everyone that had come out has been great. They are very efficient.
Universal Home Experts came to resolve a drainage issue. I paid 1100$ and it was only partly resolved. I am vey dissatisfied. It seemed they only were out for my money. Mid way I was asked to pay another 1700$ !!!, without any change to the work, when I objected strongly they continued. The work to be done was very easy, just flushing a drainage pipe.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Universal Home Experts as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys