We have been customers of Universal since 2003, and the service is always exceptional.
Their people arrive on time and do a professional job.
They are very dependable and they know what they are doing.
Universal home experts have very qualified electricians and friendly customer service.
They give a range of service solutions for different issue, but I still feel like they are a little higher cost overall.
Everyone that had come out has been great. They are very efficient.
Universal Home Experts came to resolve a drainage issue. I paid 1100$ and it was only partly resolved. I am vey dissatisfied. It seemed they only were out for my money. Mid way I was asked to pay another 1700$ !!!, without any change to the work, when I objected strongly they continued. The work to be done was very easy, just flushing a drainage pipe.
Outrageous cost. Will never hire again.
Ricky was great,
I do not feel like I received a fair value for my money.
Regularly recommends unnecessary repairs. Replaces warrantied parts with inferior/cheaper parts. Misdiagnosed damper system issue repeatedly.
You have to know exactly what type of work you want done or they will try upsell you.
I thought they did a good job and the service representative seemed to be very knowledgeable.
Universal Home Experts were prompt and did a thorough job in a timely manner. I also got a text message with the person's picture so I knew who to expect.
Most of the technicians were professional, but some were not good enough.
The third-party contractor did a sub-par job. When I called them to fix it, the second person did a subpar job as well.
They are reliable, they do what they say they are going to do, and their prices are reasonable.
The quality of work was great, as always, but prices keep skyrocketing.
The one thing I really dislike is the number of upcharges they try to talk you into when they come for an inspection. They really try to push a lot of things at a high price.
I thought the technicians were very helpful, friendly, and knowledgeable.
I would not recommend them I had a bad ex[erience.
They did a great service.
I am very happy with the guys & the work completed. They can tend to be on the expensive side though.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Universal Home Experts as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys