Our family's dream was to convert a barn/garage into an in-law apartment so that multiple generations could reside comfortably on the same property. Doug and his team were with us every step of the way, from initial concept through detailed design and build-out. The Two Storey Building team (and their subcontractors) spent *a lot* of time on our property, and everyone was always super helpful and careful. They kept us informed about the schedule and let us know about any changes or adjustments. When we had to make key decisions, Doug and his team made sure we had plenty of options and they talked us through the pros and cons. Overall, it was a great experience and we are totally thrilled with the finished project.
They were very responsive to our needs for a very extensive remodel. They were always on time and did excellent work.
Two Storey Building was a great fit for us in a number of ways: they are an environmentally focused/green company, they were willing to put up with changes in plans to exapnd or contract the project as needed, they were willing to use recycled or re-used materials when we could get them - and in one case, helped us get them! (2200 SF of re-purposed barnboard), and they enjoyed working on our small, quirky yet complex project! This was the first time we have hired a general contractor, and they were well worth the extra money, identifying and coordinating extremely skilled crews from framing and roofing to electricians and plumbing and painting; procuring necessary permits; even finding a well contractor to dig a new well with good water. Crews were uniformly courteous and considerate of our very close (14 feet away!) 92 year old neighbor.
During COVID, many construction projects are delayed months for lack of people and mateial resources, and Doug of TSB used his expertise and connections to minimize delays greatly. Mat, his lead carpenter, was patient and skillful, and had great design ideas but also worked our design concepts into the final picture.
I would more accurately give them a 4.5 rating: we had some communication issues, some of which were our fault for not understanding all the details and ramifications, some of which were the responsibility of TSB - but to their credit, they accepted responsibility and apologized, and were eager to improve communication as we moved forward. No company is perfect, but I would definitely use TSB again if needed. They are good people, want the customer to be highly pleased with the final product and highly skilled at what they do.
A professional team with attention to details, quality workmanship, and transparency. Good recommendations along the way if asked.
We had the pleasure of working with TSB on a whole home renovation this past year. The team listened to our requests, developed creative solutions and we are now in our ‘brand new’ forever home. We did the work in two phases back to back and there was no delay - the entire project was completed in about 8 months and we could not be happier. The team was responsive and transparent and we look forward to working with them in the future on other projects! Highly recommend.
We hired Two Storey Building as our general contractor. They subbed-out 90% of the work, but that was the understanding from the beginning, not a surprise. They chose good companies that they were familiar with and had worked with before. The work would have been finished ahead of schedule, but the weather didn't cooperate, July was the rainiest on record. Even with the weather things went very well, finished just a week or so late, (again, due to the weather, not because of any issues with Two Storey or the crews) and we are happy with the outcome.
The whole TSB team are true professionals and a pleasure to work with. Highly recommend!
I would not hesitate to recommend Two Storey Building. The entire process went so smoothly, and the end result was exactly what we dreamt of. We could not be happier!
Outstanding team, trusted them in my home. I was difficult to work with- they did a great job.
We had a fantastic experience with Two Storey Building. Doug and his crew and subs did a great job.
Problem Resolution - Listened to our input
Schedule - Ended up being ahead of schedule!
Recognized Excellence - Mat and Sam were exceptional
Areas Of Satisfaction - Skilled carpentry, good suggestions, great team of workers, planned around us - so it was less disruptive. We love the new kitchen!
Recognized Excellence - The entire team is super!
Areas Of Satisfaction - Their process and work product are super.
Recognized Excellence - Everyone at Two Storey Building provided exceptional service.
Areas Of Satisfaction - Communication, professionalism, workmanship.
Communication - Good communication throughout process. Promptly responded to emails, calls, texts. Provided weekly updates and cost breakdowns against estimates as work progressed.
Quality Of Materials - Two Storey was good at laying out material choices and helping us find the best balance of cost, durability, function and aesthetic.
Professional & Organized - Two Storey was on top schedule and kept us informed when things were happening. Provided explanations to our many construction questions. Sub contractors were all professional, courteous and answered questions.
Schedule - Good management of subcontractors, started on time and generally finished when expected with few minor delays here and there. Our project was estimated at about 6 months but took about 10+ months. Larger delays were primarily due tasks managed by homeowner (writing this review), including geothermal/hvac and buried electrical installation with different contractors. Two Storey supported those activities where necessary (ended up tackling the buried electrical) as well as doing a basement reno outside of original 6 month scope...a ‘while you’re in there’ add-on requested by homeowner. Next time I’d have Two Storey manage all of it.
Value - We really wanted to do it right the first time and have a comfortable, durable, energy efficient home. We selected Two Storey based on positive reviews, similar renovations and green building expertise- and they delivered. They did a good job of staying on top of costs and budget, although we added on quite a bit of extras (~20%). Building and renovating in the Boston area is not cheap, any way you slice it. Forget HGTV. We intend to enjoy the house for many years, and therefore tried to balance high quality construction choices (where sensible) with some consideration for near term house market values. Overall we feel like we got good value for the money, and the house is awesome.
Recognized Excellence - Doug, Bill and Mat were great. Dave Welch at Norfolk Kitchen has the patience of a saint and provided great direction on kitchen design. Steve Baczek, architect provided good feedback on energy efficiency choices for a tighter budget.
Additional Comments - Would recommend and use again.
Extremely happy with our remodeled sunroom
Areas Of Satisfaction - Quality of work, expertise of employees and subcontractors, friendliness of personnel, working flexibly with us to achieve our goals and caring that our project turned out as we wanted it to.
Additional Comments - Overall an excellent choice for major renovation.
Two Storey worked with me to develop a plan for an addition and a major kitchen renovation, kept all the pieces moving forward at the right times so there were no lags between one sub finishing and the next beginning, and the staff were all very good to work with.
Areas Of Satisfaction - My kitchen went from small and serviceable to giant and awesome. My wife got her dream of an island, expecting to be maybe 2 feet by 4 feet to something like 3 feet by 11 feet. The fact that I still have space to fill in my cabinets is a wonderful feeling.
We were very pleased with the work Two Storey Building did on our house. They listened to our ideas and made them work out beautifully. Communication was excellent, workers were always professional and thoughtful
Areas Of Satisfaction - We were very comfortable that Doug was familiar with the permitting and variance processes. We did not have to navigate them alone.
Two Storey Building just completed a whole house renovation and an addition of a new Master Suite all while we lived in the house. The project was completed within the budgets set and on the timelines we discussed. Their employees and sub contractors were all great to work with. The job site was cleaned up every night and they made a real effort to keep the areas we were still occupying as clean as possible. The quality of the work was fantastic, they delivered everything we asked for and as we expected!
Areas Of Satisfaction - I was most satisfied with their responsiveness and professionalism. They always said that anything I wanted to be done was no problem, they will take care of it and if they couldn't they explained why not. They were coopertive in reaching out to me and getting me responses.
We've worked with Two Storey Building on three major projects (a new home, a basement finishing, and a bathroom renovation project) ... and we'd hire them again in a heartbeat.
They came with strong neighborhood recommendation, and met all our expectations. We would gladly use them for additional project(s) as they come up. We are extremely happy with our new kitchen and shower.
Additional Comments - They were great and I would definitely use them again.
Two Storey Building is an above average company that is easy to work with and delivers a high quality result. No project is stress free, especially when you are living at the job site during an addition. But TSB communicates well and resolves issues together with the customer, so it's an above average experience.
Areas Of Satisfaction - I think that the end product speaks for itself. I'm sure that we were challenging customers with high expectations, but TSB aimed to make up happy, and that went a long way.
Lead Source - I found them via their website, which was well done -- explaining their company, their values, and sufficient gallery examples to make an impression.
Additional Comments - Thank you, Doug, Mat and Chris. We are really enjoying our new garage, music room and patio areas.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Two Storey Building as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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