Recognized Excellence - Doc and his whole crew were great. Josh was professional, knowledgeable, and helpful during the initial inspection and estimate.
The service was professional and timely.They were flexible with the schedule due to weather issues.
Areas Of Satisfaction - They exceeded my expectations. This was my first time contracting with the company and they knocked it out of the park.
Professional job done at a fair price. No mess or delays.
Areas Of Satisfaction - The repair was scheduled and resolved quickly
They performed in a professional manner, they cleaned up, and their quote was exactly what we paid.
Sales Knowledge - Keith Thompson is amazing. Every house that I sell, he has been reliable, affordable, and very fair. I have never had any issues.
Additional Comments - I am a realtor and I always recommend them and they have never failed me or anyone else.
Josh White is friendly and knowledgeable. He was quick to find the problem and did the repair quickly.
Areas Of Satisfaction - Tidewater Roofing was quick in their ability to come out and repair my roof.
Additional Comments - Tidewater Roofing did such a good job that I am calling them out for another property I own.
Recognized Excellence - I don't remember their names, but the guys that were here did a good job.
Areas Of Satisfaction - They always do a great job.
Additional Comments - They always come out when I ask them to, and they show up on time.
Very friendly staff and work is efficient and quick. Quick response to work request.
They have great customer service.
After the roof was removed and the woodwork was repaired, Tidewater Roofing was very fast, efficient, and the roof looked good when they got through with it. They came over afterward to see if there were any problems and there were none. All around it was an excellent job.
The company is a little slow in responding.
The work was done well and the price seemed competitive. But the workers left our side gate open and our dog got out. We were able to find him but this is very sloppy and irresponsible.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Tidewater Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys