I just thought they represented themselves truthfully, honestly, and it was very economically in our price range, when we talked about our budget. They got us windows that are great and that were within budget.
Additional Comments - The crew all were very professional and friendly. We are very pleased with our new windows. Even people walking by comment on how great they look! Sid Hargrove
I have recommended The Window Authority to two different family members.
Recognized Excellence - I would like to recognize Gene and Tony for exceptional service. Gene helped us select the right windows for our home.
Areas Of Satisfaction - The Window Authority met or exceeded my expectations in regards to the quality of installation, communication, and price.
Additional Comments - After having the experience of work with The Window Authority in our first home, they were the first call we made after moving.
It was really professional, well-done work.
The pricing is great and we feel like we received even more than what we paid for. We will definitely call them when we are ready to have more of our windows replaced. Thank you, Window Authority, for being such a great company to work with.
Clean - After the installation was complete and the work crew had left, you couldn't even tell there had been workers in and around our home. Very pleased with their consideration for the cleanliness of our home.
Safe - There was never any reason for us to be concerned about safety. The team kept all of their tools out of the way so we could move freely around our home at all times.
Communication - From the ease of scheduling our first appointment to how the installation was progressing, everyone was in communication with us at all times.
Quality Of Materials - Windows look fantastic and we are showing them off to all our family and friends who come for a visit.
Quality Of Workmanship - The team did a top-notch installation job.
Professional & Organized - Each person we spoke with represented Window Authority in a very professional manner. Each time we met with a representative they were very organized and informative.
Schedule - We had a situation arise where we needed to reschedule and it was handled with ease and to our satisfaction.
Value - The windows we selected are above what we expected for the price we paid.
Recognized Excellence - Tony, the sales rep, was terrific. He explained everything to us, answered all of our questions and did not put any pressure on us to make a decision immediately, but rather said we could call him when we made our decision. This is very rare in these days when so many people are out to make the big bucks regardless of how they treat their customers.
Recognized Excellence - The install crew did amazing job. Very professional and courtesy to our stuff. Would not think changing windows will be so easy and clean job.
you all are the best at what yall do..keep up the good work ..see yall years to come iam sure yall will be around ..
Excellent service. Excellent product. Excellent price. Excellent value. Would recommend to anyone.
People are very nice and we are happy.
We love our Windows! Beautiful inside and out. Sound proof and energy efficient.
Recognized Excellence - Dan the installation supervisor, for keeping the installation on track and following up on progress. Tony the sales rep and Gene the owner were at the site several times to insure that all was going as expected.
Areas Of Satisfaction - Was two weeks earlier on installation than had been promised, a pleasant surprise. Kept the work site clean and safe. communicated throughout the process.
I have already told several people
Recognized Excellence - Everyone I was in contact with from Tony down also the owner that called me when the job was done
Areas For Improvement - Not one
Areas Of Satisfaction - All areas
Recognized Excellence - Tony wasn’t pushy. He gave me the price & showed me the samples. He was quick and not a hard sell. I really appreciate this. Also, Josh & the other worker were on time, efficient and cleaned everything up. My windows look great !
Very honest about accidental damage to wall and also friendly and helpful. Wall was fixed right away. Unfortunately there was a list of additional "homeowner chores" generated by the replacement process.
Clean - Josh and Gonzalo did a great job cleaning up!
Professional & Organized - Very polite and every email and text is answered very quickly
Recognized Excellence - The 13 new windows look great, and we got good recommendations on the types of windows to put in certain rooms.
We have been very happy with the work done by the Window Authority installation team. The windows look great in our dining room. Tony Gilbert gave us a good estimate and the price was fair. I will definitely recommend them.
Areas For Improvement - None at all. The staff was friendly and courteous and very professional. The windows have exceeded my expectations.
Areas Of Satisfaction - The installation by Dan and John was done well and clean-up was thorough. The salesman,Tony responded quickly to our initial call and I believe gave us good information about the best windows for us based on our input.
Recognized Excellence - Tony, Will, and Dan were amazing to work with.
Areas Of Satisfaction - Tony was quick to follow up with questions and Dan and his crew did a great job of staying on schedule.
They did an awesome job, love my new windows. Dan and his crew of guys were great.
Recognized Excellence - Gene, Tony, Dan and his crew were exceptional.
Recognized Excellence - Dan and his team were skilled and courteous .Hard working!
Areas Of Satisfaction - Dan replaced a rotted window seal which was above and beyond his duty.
Did a great job. Happy with my windows.
Areas For Improvement - Met my expectations
Areas Of Satisfaction - Product was as presented. Very satisfied with resultsno
Recognized Excellence - Installer was great!
Areas Of Satisfaction - Their response time was good. They were proactive.
Areas Of Satisfaction - Work was done in one day and cleaned up perfectly.
I will be using them again.
They are outstanding in every way from measurements, to installation, and they got the job done earlier than projected. I can't be happier.
Recognized Excellence - Tony in sales was great. Josh and the other the installer were also great.
Areas Of Satisfaction - They exceeded in sales, installation, and the timing of the project. They finished it quicker than they said they would.
Additional Comments - They are terrific and I would highly recommend. We got a lot of estimates and I am really happy I went with them.
The work that was done by The Window Authority was done promptly and is good quality.
Recognized Excellence - I would like to recognize Josh and Tony for their exceptional service.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Window Authority as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys