The Window Authority

Recognized Excellence

Dan the installation supervisor, for keeping the installation on track and following up on progress. Tony the sales rep and Gene the owner were at the site several times to insure that all was going as expected.

Areas Of Satisfaction

Was two weeks earlier on installation than had been promised, a pleasant surprise. Kept the work site clean and safe. communicated throughout the process.

I have already told several people

Recognized Excellence

Everyone I was in contact with from Tony down also the owner that called me when the job was done

Areas For Improvement

Not one

Areas Of Satisfaction

All areas

Recognized Excellence

Tony wasn’t pushy. He gave me the price & showed me the samples. He was quick and not a hard sell. I really appreciate this. Also, Josh & the other worker were on time, efficient and cleaned everything up. My windows look great !

Very honest about accidental damage to wall and also friendly and helpful. Wall was fixed right away. Unfortunately there was a list of additional "homeowner chores" generated by the replacement process.

Clean

Josh and Gonzalo did a great job cleaning up!

Professional & Organized

Very polite and every email and text is answered very quickly

Recognized Excellence

The 13 new windows look great, and we got good recommendations on the types of windows to put in certain rooms.

Recognized Excellence

Tony, Will, and Dan were amazing to work with.

Areas Of Satisfaction

Tony was quick to follow up with questions and Dan and his crew did a great job of staying on schedule.

They did an awesome job, love my new windows. Dan and his crew of guys were great.

Recognized Excellence

Gene, Tony, Dan and his crew were exceptional.

Recognized Excellence

Dan and his team were skilled and courteous .Hard working!

Areas Of Satisfaction

Dan replaced a rotted window seal which was above and beyond his duty.

I will be using them again.

They are outstanding in every way from measurements, to installation, and they got the job done earlier than projected. I can't be happier.

Recognized Excellence

Tony in sales was great. Josh and the other the installer were also great.

Areas Of Satisfaction

They exceeded in sales, installation, and the timing of the project. They finished it quicker than they said they would.

Additional Comments

They are terrific and I would highly recommend. We got a lot of estimates and I am really happy I went with them.

The work that was done by The Window Authority was done promptly and is good quality.

Recognized Excellence

I would like to recognize Josh and Tony for their exceptional service.

I already referred Will Phillips, a co-worker to this company.

Recognized Excellence

Tony Gilbert is punctual and easy to deal with. Sasha and his partner did the install and made me feel comfortable having them in my home.

Areas For Improvement

My expectations were met.

Areas Of Satisfaction

The actual design of the windows exceeded our expectations. The rounded windows were made into two sections instead of three and greatly improved the look of the windows inside and out.

Additional Comments

Another co-worker, Kevin Hileman, used Window Authority in 2016. He referred me to this company.

The install team from the Window Authority are great and Tony is great to work with.

Recognized Excellence

I would like to recognize Tony and the install team for their exceptional service.

We love our Windows! Beautiful inside and out. Sound proof and energy efficient.

Whatever I could say would not be enough. I am so happy with the windows. I am happy with the quality, the way the people worked. I wouldn't be able to find one thing that I don't like.

Communication

They are good.

Installation Crew

They are very professional. 4+

Areas Of Satisfaction

I was most satisfied with everything.

Areas Of Satisfaction

I am most satisfied with the good value and they did what they said they would do.

Recognized Excellence

The installation crew was very good, professional and got things done very quickly.

The Window Authority was very easy to work with, the crew was very professional and friendly and didn't leave a mess.

Areas Of Satisfaction

I was most satisfied with the people at The Window Authority.

Recognized Excellence

I would like to recognize Erin and Shasha for their exceptional service.

Additional Comments

I appreciated The Window Authority getting to our windows and getting them done as quickly as they did.

Areas Of Satisfaction

Windows are beautiful.

Areas Of Satisfaction

Very good salesman. Prompt, professional and best price up front.Installers worked hard, kept the area clean and very friendly.Follow up call from office to confirm that my replacement was scheduled with the manufacturer.

Areas Of Satisfaction

I am very satisfied with the overall project.

We have been very happy with the work done by the Window Authority installation team. The windows look great in our dining room. Tony Gilbert gave us a good estimate and the price was fair. I will definitely recommend them.

Areas For Improvement

None at all. The staff was friendly and courteous and very professional. The windows have exceeded my expectations.

Areas Of Satisfaction

The installation by Dan and John was done well and clean-up was thorough. The salesman,Tony responded quickly to our initial call and I believe gave us good information about the best windows for us based on our input.

The guys did a quick job and got it done.

Areas Of Satisfaction

I was most satisfied with the quickness of the install, cleanliness, and cleanliness of the guys.

Recognized Excellence

I would like to recognize the salesperson I worked with, He knew his stuff and was very professional.

I am very satisfied with the work. They came in, took care of business and left the place clean. It was as clean as when they first came in.

Areas Of Satisfaction

I was satisfied with their capabilities to get it done.

Recognized Excellence

Eric and Aaron were great.

Everything was done in a timely manner. They were very professional and clean and knowledgeable of the equipment used. And the price was fantastic.

Areas Of Satisfaction

I was most satisfied with the cleanliness of the work.

Recognized Excellence

I would like to recognize the owners. As well as the two installation crews that I worked with. Both parties were great.

Additional Comments

If I ever needed any other work done I would definitely go back.

The Window Authority is professional, timely and responsive.

Problem Resolution

I didn't have any problems.

Areas Of Satisfaction

I was most satisfied with the professionalism of the installation crew.

The Window Authority was absolutely professional and went above and beyond on making sure that our things were protected. The staff was wonderful and we are thrilled with the results.

Areas Of Satisfaction

I was most satisfied with their willingness to work with us with the city permits. They took a load off of us.

Recognized Excellence

I would like to recognize Tony for his exceptional service. He even came back out to make sure he had our colours right.

Additional Comments

Their prices were better than anyone else and we are very satisfied with the service they provided.