I have nothing but the highest praise for The Door Store. I have had doors replaced by The Door Store at my previous house and my present house and they did an excellent job at both locations. If any of my neighbors needs doors of any sort I would recommend The Door Store most highly.
A dog went through our screen after they installed it, and they actually came back and fixed it for free!
The Door Store is an excellent company to deal with. We have dealt with them repeatedly and will continue to work with them.
The Door Store did a great job and exceeded my expectations and we are very satisfied versus their competition especially for price and value.
It was a professional, quality job, and we are pleased.
Excellent quality, trustworthy, and they're great.
Experience - It was a different experience because everyone was friendly and eager to help.
I wish it was less expensive.
Experience - They are very prompt, timely, and take time to answer your questions.
We were really pleased with the windows and door installed by The Door Store.
Satisfaction - I was satisfied with the professionalism, quality, and cost.
I have worked with David for 20years in several homes. Always great. Would not go any place else.
Satisfaction - Install and clean up. You would never know they were there!
It was an easy task deciding what we wanted. The installation went smoothly and they did a fantastic job for us.
Recognized Excellence - The installers did a great job. The salesman did a great job fitting us with what we need.
Experience - They met the date that had to be met. They kept us up to date as to what was happening.
I am very happy with my windows that I have got from them over the years. BUT...as I mentioned in a previous question, I think The Door Store should ALWAYS mention to homeowners to check with their village to see if permits are needed. It ended up costing me an extra $50 penalty fee plus the original $50 permit fee for not knowing about this.
Satisfaction - I was most satisfied with their knowledge and customer service.
Experience - I liked that they had a store opposed to someone coming into the home that way I could see everything instead of pictures.
Satisfaction - I was most satisfied with the craftsmanship of my door from The Door Store.
Recognized Excellence - I would like to recognize Mike for his exceptional service.
Experience - The Door Store was above average compared to other companies.
Satisfaction - The quality and the workmanship.
Experience - They are more personable, attentive, and responsive.
Satisfaction - I was most satisfied with the installation, it was great. Also, the product they sell is good.
Recognized Excellence - I would like to recognize John, the installer, he did a great job.
Experience - It was different because they are very honest, they don't try to oversell.
Satisfaction - All around good customer service, quality and service.
Satisfaction - Prompt, professional, and simple!
The Door Store has done really good for me. I can't say enough about them. Plus they're really good people.
Satisfaction - I am most satisfied with the quality of the work. They gave us what we wanted and it's beautiful.
Recognized Excellence - They're all nice people.
Experience - Today's people aren't the same as they used to be, but at The Door Store they still are. They believe in customers and they treat the customers well. Repeat customers are what keep a business open.
Additional Comments - I was very satisfied with the company.
Satisfaction - The appearance and the door closure keeping the cold air out. The lighting the door and side-light provides.
Recognized Excellence - Mike Niven. His knowledge & experience was a large reason as to why we purchased from the Door Store.
Experience - The Door Store is the first company we looked into. After shopping around to other stores, we returned to make our purchase. They are knowledgeable & experienced in helping us make our decision.
Satisfaction - I was satisfied in the fact, that it was a local company. I also liked, the selection and their knowledge of the products.
Recognized Excellence - Jon, the son of the owner, provided exceptional service.
Every time we enter the house, we cannot believe we are worthy of such a fine door!
Satisfaction - The quality of workmanship was great.
Recognized Excellence - David, my salesperson, was great. He was very knowledgeable.
Experience - The Door Store's customer service was very good compared to other home improvement companies' customer service. The Door Store cared a lot.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Door Store as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys