This process was as smooth as it could have gone. Everything went as promised and the doors look and perform beautifully.

I have nothing but the highest praise for The Door Store. I have had doors replaced by The Door Store at my previous house and my present house and they did an excellent job at both locations. If any of my neighbors needs doors of any sort I would recommend The Door Store most highly.

A dog went through our screen after they installed it, and they actually came back and fixed it for free!

The Door Store is an excellent company to deal with. We have dealt with them repeatedly and will continue to work with them.

The Door Store did a great job and exceeded my expectations and we are very satisfied versus their competition especially for price and value.

It was a professional, quality job, and we are pleased.

Excellent quality, trustworthy, and they're great.

Experience

Experience - It was a different experience because everyone was friendly and eager to help.

I wish it was less expensive.

Experience

Experience - They are very prompt, timely, and take time to answer your questions.

We were really pleased with the windows and door installed by The Door Store.

Satisfaction

Satisfaction - I was satisfied with the professionalism, quality, and cost.

I have worked with David for 20years in several homes. Always great. Would not go any place else.

Satisfaction

Satisfaction - Install and clean up. You would never know they were there!

It was an easy task deciding what we wanted. The installation went smoothly and they did a fantastic job for us.

Recognized Excellence

Recognized Excellence - The installers did a great job. The salesman did a great job fitting us with what we need.

Experience

Experience - They met the date that had to be met. They kept us up to date as to what was happening.

I am very happy with my windows that I have got from them over the years. BUT...as I mentioned in a previous question, I think The Door Store should ALWAYS mention to homeowners to check with their village to see if permits are needed. It ended up costing me an extra $50 penalty fee plus the original $50 permit fee for not knowing about this.

Satisfaction

Satisfaction - I was most satisfied with their knowledge and customer service.

Experience

Experience - I liked that they had a store opposed to someone coming into the home that way I could see everything instead of pictures.

Satisfaction

Satisfaction - I was most satisfied with the craftsmanship of my door from The Door Store.

Recognized Excellence

Recognized Excellence - I would like to recognize Mike for his exceptional service.

Experience

Experience - The Door Store was above average compared to other companies.

Satisfaction

Satisfaction - The quality and the workmanship.

Experience

Experience - They are more personable, attentive, and responsive.

Satisfaction

Satisfaction - I was most satisfied with the installation, it was great. Also, the product they sell is good.

Recognized Excellence

Recognized Excellence - I would like to recognize John, the installer, he did a great job.

Experience

Experience - It was different because they are very honest, they don't try to oversell.

Satisfaction

Satisfaction - All around good customer service, quality and service.

Satisfaction

Satisfaction - Prompt, professional, and simple!

The Door Store has done really good for me. I can't say enough about them. Plus they're really good people.

Satisfaction

Satisfaction - I am most satisfied with the quality of the work. They gave us what we wanted and it's beautiful.

Recognized Excellence

Recognized Excellence - They're all nice people.

Experience

Experience - Today's people aren't the same as they used to be, but at The Door Store they still are. They believe in customers and they treat the customers well. Repeat customers are what keep a business open.

Additional Comments

Additional Comments - I was very satisfied with the company.

Satisfaction

Satisfaction - The appearance and the door closure keeping the cold air out. The lighting the door and side-light provides.

Recognized Excellence

Recognized Excellence - Mike Niven. His knowledge & experience was a large reason as to why we purchased from the Door Store.

Experience

Experience - The Door Store is the first company we looked into. After shopping around to other stores, we returned to make our purchase. They are knowledgeable & experienced in helping us make our decision.

Satisfaction

Satisfaction - I was satisfied in the fact, that it was a local company. I also liked, the selection and their knowledge of the products.

Recognized Excellence

Recognized Excellence - Jon, the son of the owner, provided exceptional service.

Every time we enter the house, we cannot believe we are worthy of such a fine door!

Satisfaction

Satisfaction - The quality of workmanship was great.

Recognized Excellence

Recognized Excellence - David, my salesperson, was great. He was very knowledgeable.

Experience

Experience - The Door Store's customer service was very good compared to other home improvement companies' customer service. The Door Store cared a lot.

Satisfaction

Satisfaction - I was most satisfied with The Door Store's knowledge of their product and the quality.

Recognized Excellence

Recognized Excellence - I'd like to recognize David Voss.

Experience

Experience - The difference is the service. The Door Store's service was better than what I was expected.

Satisfaction

Satisfaction - Very helpful when I was just getting ideas and starting the process. Other stores wouldn't give me help with out a home visit. Good samples to look at. You let me bring home wood samples for color. Others wouldn't.

The Door Store was very professional and took their time to understand my needs. They handled everything for me efficiently.

Satisfaction

Satisfaction - I was most satisfied with The Door Store because of their knowledge of the product and understanding my needs.

Recognized Excellence

Recognized Excellence - Everyone was very good.

Experience

Experience - I felt The Door Store was more straight forward with the product and cost. There was no hidden fees and the cost they gave me was the final cost that I paid for.

Additional Comments

Additional Comments - I would be glad to recommend The Door Store to anyone that needs windows or doors.

I was very satisfied, and they guys were very good.

Satisfaction

Satisfaction - The installation was good.

From the sale of this high-quality window to its installation and warranty, we give this entire purchase and the people associated with it an A+.

Satisfaction

Satisfaction - Sales knowledge and clean-cut, professional, efficient installation.

Recognized Excellence

Recognized Excellence - Salesman and both installers were excellent, and I come from a family of contractors and have a rather fine eye for detail.

Experience

Experience - They were interested in even this very small job from the moment we described it until their work was completed.

Additional Comments

Additional Comments - Thank you, The Door Store! You are doing everything right, and we are grateful.

Too costly, took too long to install, threshold damaged. We have another door to replace, but I think we will look for a more timely and inexpensive solution.

Satisfaction

Satisfaction - Quality of product and professional installation

Satisfaction

Satisfaction - Quality product we're proud of.

Recognized Excellence

Recognized Excellence - All were knowledgeable and nice

Additional Comments

Additional Comments - Love these guys. They're easy to work with, know their products well and work is completed with no surprises. Our installer, a long term Employee, not a subcontractor, was quick efficient and left the work area spotless upon completion. The fact that they've been around for as long as they have is a testament to the value they provide, as well as the emphasis they place on treating their customers right.

Satisfaction

Satisfaction - customer service. My inside door, which was also a Door Store product, needed a new insulation strip and that was added at no charge.

Satisfaction

Satisfaction - They were able to point out their product and do things quickly.

Experience

Experience - They spent a little more time explaining their product and answering questions.

Satisfaction

Satisfaction - I was very satisfied with them helping me figure out what I wanted and needed, so their customer service was great.

Recognized Excellence

Recognized Excellence - The installer was great, nice, and professional. Everyone I worked with was really professional.

Experience

Experience - They took the time to help me find what I needed with the criteria I had, and they were very knowledgeable.

Additional Comments

Additional Comments - I will definitely use them again.

This store carries a wide variety of styles, something for everyone. I found the perfect one in a color that nicely complimented the outside look of the house. It took about 6 weeks to receive. But once available, they set up a time for installation as soon as possible. Within a few hours of them getting here the job was done. It looks great, seals well, and they left no mess for me to clean up. You can buy a lower cost door at a "big box" store, but it will be a cheaper quality door. That is fine for rental property. But if you need a great looking door, or a plain door, of higher quality, definitely check this place out.

Overall, they did a really nice job on the project, from start to finish.

The old quote: "The bitterness of poor quality lingers long after the sweetness of low price is forgotten" is absolutely true. I learned long ago that the best bargain you can possibly get is the best quality that you can afford. I also appreciate the superior personal attention that one often receives in a small business environment. With these things in mind, we went looking for a bargain in storm doors for our home. We found it at the Door Store.

Satisfaction

Satisfaction - We were satisfied in all areas.

Recognized Excellence

Recognized Excellence - David Voss was exceptional.

Experience

Experience - Well, they could use the Door Store as a yardstick to measure their performance.

Additional Comments

Additional Comments - I wanted quality work at a reasonable price, and I feel that's what I got.

Improvement Suggestion

Improvement Suggestion - No

Satisfaction

Satisfaction - Quality install

Recognized Excellence

Recognized Excellence - Brian

Experience

Experience - No stress

Showroom is nice because you can check out the door you want to buy.

They are very professional, and do excellent work. It is more expensive than going to Walmart, but it is definitely worth it.

I love my new doors that The Door Store installed for me. I am looking forward to using them in the future.

Satisfaction

Satisfaction - I love my installer, Brian. He provided great workmanship.

Experience

Experience - The Door Store provided great service; it was much better than Home Depot's service. It was like night and day.

The Door Store has now installed two storm doors for us, on both our front and back doors. Both times they did an excellent job, from the first sales meeting with Mike to discuss our options to the installation itself. The doors are high quality and the price was good. I recommend them highly.

Improvement Suggestion

Improvement Suggestion - No

Satisfaction

Satisfaction - Everything--sales, quality of materials, installation.

Recognized Excellence

Recognized Excellence - Mike and our installer (sorry I don't remember his name)

Experience

Experience - Three big differences: Mike worked with me to find the right product for our needs, not to sell us the most expensive model; the price was reasonable, unlike one other company that was selling the same door; and the installer did a quick clean job. Great company.

excellent experience on all fronts

Improvement Suggestion

Improvement Suggestion - none

Satisfaction

Satisfaction - installation team were very personable and work was excellent

Recognized Excellence

Recognized Excellence - the window installers

Experience

Experience - more professional