We are so happy to have chosen Swimming Pool Services for our recent pool liner and heater replacement. We needed some emergency help late on a Friday afternoon, and were so thankful when 2 employees came to our home almost immediately, and diagnosed and fixed our problem to prevent further damage. In the middle of summer, our pool was drained, liner replaced, and filled again ready to swim in less than 2 days! We also had a new heater installed, which did have some technical issues initially (unrelated to employee install), and each time there was an issue, an employee was sent out promptly to address and fix the problem. We are very satisfied with the quality of work that was completed, and with each employee who came to our home during the process. They were so knowledgeable and friendly, and always took extra time to explain when I had questions. They went above and beyond, for example, happily installing a different handrail for me, unrelated to the job that day. I highly recommend this company for the quality of work they do, and for their excellent customer service!
Outstanding service all the way from initial contact to final walk through. An impressive organization from top to bottom.
very responsive, timely and did an excellent job.... the new liner looks great.
They kept in contact with me as they replaced my liner and made sure the equipment was working properly
We had our vinyl liner replaced. The process of estimates and choices from the outset was smooth and professional, with Allyn Brauer's helpful guidance. Liner installation a few weeks ago couldn't have gone more smoothly, and the folks doing the install were gracious and professional as well. Bottom line: My wife and I were very pleased with the liner choice and even more with the way the whole process went. We couldn't be happier with SPS!
They always delivered what they promised
The guys were great. Did excellent work.
Hi quality service From quality guys!
Each of the teams that provided services were excellent from demo to production to finishing touches.
SPS initially installed our pool. They have replaced two liners for us over the 30+ years we've had the pool. Expert service and installation each time.
Liner replacement was fast and clean. Installers were top notch-polite, courteous and answered all my questions and concerns. Great experience.
Everything from the sales process, to project planning, to installation and follow-up has all been beyond my expectations. Very happy with everything.
I would not hesitate to recommend Swimming Pool Services to anyone looking to put in a pool.
I like having the ability to bring in water on a regular basis. Then receiving a “prescription” and suggested chemicals to remedy the water situation. Many places don’t provide such a service and a pool owner has to “self-diagnose” their pool and then find what they need from the hardware or big box store.
Nicki was great and very helpful.
I have known the team at SPS for a little while, but this was the first time I was able to do my own project with them. From the top down, I really appreciate all that you do! David, Mike, and Nikki specifically are amazing...friendly, trustworthy, and great with communication. For my hot tub project, I purchased a Geneva model and couldn't be happier with it! It's EXACTLY what my family needed. I wouldn't hesitate to recommend this crew to anyone looking for a pool or hot tub of their own. - Ryan
Swimming Pool Service installed our pool 13 years ago and has supported us well ever since.
The staff from inside the store to who do the installations take the time to listen to the customer to find out their needs and wants, they are professional but also friendly. We have been working with them for many years and are very pleased with their products and services.
Nikki was very helpful and professional from the moment we walked in the door through follow-up after delivery. The crew walked us through care and maintenance of our spa when it was delivered. It was a very positive and fun experience and I have already recommended your company to another friend.
Value and Service is outstanding
Every part of the process of working with SPS is professional, efficient and well done. We used them for the construction of an indoor pool and every step they were on top of it and ready to figure out what needed to be done.
Early on they helped us establish a budget based on what we thought we wanted and they helped guide us through the choices available. Then, in the design phase they worked closely with our builder on not only the design of the pool, equipment, and surrounding room but also how to sequence the scheduling and build process.
Close to the final move in date the remaining steps were completed with the pool and it was filled. We had a busy period where it was difficult for us to make it to the pool and so we also used their excellent weekly maintence service to keep the pool clean and ready to use - so that it was always ready for us to enjoy without having to worry about anything.
You can judge how well a team works not only by how they operate when things are smooth, but also when things don't go as expected. We had an issue during construction that was identified and fixed as soon as possible by the installation crew with only a small delay. Later on after the pool was first started, we had an issue that was difficult to diagnose. It took quite some time to resolve, but I never felt that it was being ignored or that it wasn't important. The Repair Service team always kept us informed of what the next step was, how they were going to figure out and that they were sure it would get resolved. Of course the team figured it out made the repair and now its great.
The pool is perfect - better than we expected.
Mike was excellent to work with, returning calls, accommodating my schedule conflicts, and extremely knowledgeable and passionate about his company and his products.
I would 100% recommend this company to anyone needing pool services. They are extremely professional, kind, and they are amazing to work with.
We are so happy with the overall experience of the installation of our new pool liner. Everything went smoothly and the pool looks absolutely gorgeous. Thank you!! We highly recommend you guys!! Simply awesome!!!
Their service performance and products were excellent. However, their pricing was slightly higher than the other pool service companies. It would be beneficial to the customer if they would have online and/or on paper instructions as to how to run equipment and fix problems. What we are given appears to be documents on how to build and install equipment. A FAQ document would be helpful. As for pool closings and openings, I can do most of the work installing/taking out ladders, diving board, cover (removal only) so they should be listed separately in their pricing. Installing the cover, adding chemicals and start-up/shutting off equipment should should be the base of their opening and closing prices.
Working with Swimming Pool Services Inc from beginning to end was as positive and rewarding an experience as I've had with a construction project...and this was the largest by a landslide. Customer services was amazing and how they incorporated our thoughts and design elements and consulted into our final plan was great. In the end, the final product has changed our house, and during Covid our lives, and we couldn't be more pleased with the results. Thank you Dave and team and and I continue to appreciate the ongoing maintenance help and support.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Swimming Pool Services, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys