Every part of the process of working with SPS is professional, efficient and well done. We used them for the construction of an indoor pool and every step they were on top of it and ready to figure out what needed to be done. Early on they helped us establish a budget based on what we thought we wanted and they helped guide us through the choices available. Then, in the design phase they worked closely with our builder on not only the design of the pool, equipment, and surrounding room but also how to sequence the scheduling and build process. Close to the final move in date the remaining steps were completed with the pool and it was filled. We had a busy period where it was difficult for us to make it to the pool and so we also used their excellent weekly maintence service to keep the pool clean and ready to use - so that it was always ready for us to enjoy without having to worry about anything. You can judge how well a team works not only by how they operate when things are smooth, but also when things don't go as expected. We had an issue during construction that was identified and fixed as soon as possible by the installation crew with only a small delay. Later on after the pool was first started, we had an issue that was difficult to diagnose. It took quite some time to resolve, but I never felt that it was being ignored or that it wasn't important. The Repair Service team always kept us informed of what the next step was, how they were going to figure out and that they were sure it would get resolved. Of course the team figured it out made the repair and now its great. The pool is perfect - better than we expected.
Mike was excellent to work with, returning calls, accommodating my schedule conflicts, and extremely knowledgeable and passionate about his company and his products.
I would 100% recommend this company to anyone needing pool services. They are extremely professional, kind, and they are amazing to work with.
We are so happy with the overall experience of the installation of our new pool liner. Everything went smoothly and the pool looks absolutely gorgeous. Thank you!! We highly recommend you guys!! Simply awesome!!!
Their service performance and products were excellent. However, their pricing was slightly higher than the other pool service companies. It would be beneficial to the customer if they would have online and/or on paper instructions as to how to run equipment and fix problems. What we are given appears to be documents on how to build and install equipment. A FAQ document would be helpful. As for pool closings and openings, I can do most of the work installing/taking out ladders, diving board, cover (removal only) so they should be listed separately in their pricing. Installing the cover, adding chemicals and start-up/shutting off equipment should should be the base of their opening and closing prices.
Working with Swimming Pool Services Inc from beginning to end was as positive and rewarding an experience as I've had with a construction project...and this was the largest by a landslide. Customer services was amazing and how they incorporated our thoughts and design elements and consulted into our final plan was great. In the end, the final product has changed our house, and during Covid our lives, and we couldn't be more pleased with the results. Thank you Dave and team and and I continue to appreciate the ongoing maintenance help and support.
All the people that I have worked with, from Swimming Pool Services, have been helpful, professional and totally understand customer service from the sales person to the service manager, from the people who measured the pool to the installers. The receptionist as well! Great company to work with!
Last week we had a new swimming pool liner installed. Looks like a new pool! I highly recommend Swimming Pool Services for all your pool needs. The employees are professional and extremely knowledgeable. I wouldn't use any other company.
The SPS staff have been great over the many years we’ve been engaged.
Dave and his team were great. I was always informed of all that was happening and they finished the entire project in the timeline I was provided. Great customer service and I would most definitely recommend.
We absolutely love our pool and hot tub! It has been such a blessing to us as well as our guests. Dave Thompson and Cori are very kind, genuine, and easy to work with. The entire team was awesome. We know that our pool was constructed very well.
Couldn't have gone better and they pride themselves on service. So impressed....
SPS was not the low bid on this project. But their communication during the quote phase was far better than the competition. When the time came for the actual work their execution was outstanding. We greatly appreciated their focus on getting the job done right the first time rather than getting done as quickly as possible. In addition, their two man team were very professional in their approach as well as patiently answering my occasional questions to my satisfaction. We are now enjoying our refurbished pool! The little extra we paid was more than worth it.
I have already recommended swimming pool services to several people. I really appreciated that they handled every aspect of the project involved with constructing our pool. I did not have to worry about electrical, plumbing, landscaping, fencing, etc. Communication was very good and they were flexible in responding to any changes we wanted to make. Most of all, their employees/workers were outstanding to work with. The only thing that slowed the project down was completely out of their control and that was the weather.
I have refered multiple people already.
I am enjoying my spa very much.
Very professional. Great service, very helpful
Everything was done as promised, in the timeline established and at the quoted price. Truthfully, I felt I got more than I expected!
Swimming Pool Services is a first class organization with employees that are very customer service oriented. Everyone is always friendly and helpful every time I visit the store or interact with them via email or phone.
The whole experience was seamless. This is our 3rd hot tub and this was the best experience out of all of them.
Wonderful people to work with!! I would 100%recommend.
We have been dealing with SPS for a long time. Everyone we dealt with is very professional and knowledgeable. Allyn Bauer helped us with the decision making and ordering of our new pool liner last fall. All of the scheduling to insert the liner and fix previous leak problems was handled by Mike and the work was done by Ryan, Chris and Justin. Pavers and concrete had to be removed to install a new line to the pool. Work was done in a vary timely manner. After everything was installed Neil scheduled our pavers to be put back in place by Mike and another co-worker. It doesn't even look like anything was ripped out and put back in place.They did a good job of cleaning up after all was done. Can't say enough about our excellent experience with SPS. Even Mike Panella and his sales people in the store do a great job of helping us keep our pool clean and clear all year long. Thanks to all. Mike & Nancy in Menomonee Falls
They were professional and provided a good product, however, timeliness is not their strong suit.
We have been using them since they opened and have purchased items for our pool and spa.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Swimming Pool Services, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys