Any Changes? - I'm pretty happy with everything. I have no comment to give.
Recognized Excellence - I would like to recognize Johnny and Ricky for their exceptional service!
Additional Comments - I am very happy with my new home!
Areas Of Satisfaction - Everything exceeded my expectations.
Areas Of Satisfaction - They met my expectations with the overall quality of the materials.
Areas Of Satisfaction - The entire process was so smooth, sales agents Natalie and Nikki were responsible really took care of us. The building quality is great. On top of that Martin also did a great job to handle all the additional asks we had.
Additional Comments - Thank you all or the great experience, we are truly happy with the purchase.
Design Center & Selections - It was a great experience in design selections overall in terms of the selection variety and quality. We(maybe only us) found deciding what to select before went in to the design center was a bit overwhelming with only a list brief description without photos. It would be awesome if there was a digital selection book or something similar attached along with the selection table list.
Change Anything - Although this is the very first time for me to purchase a house. I have visited a few new condo construction at my friend's house. I was impressive with the quality of the construction and product selection. Thank you su much, Summerhill Homes
Areas Of Satisfaction - The sales representative sent out regular update on estimated home delivery date is super important for us to make plans for our lease agreement. The home delivery orientation and delivery staff was super welcoming and had always been super responsive to all my questions and requests. Especially that the removal of the GE refrigerator process due to GE not able to fix the compressor problem prior to our planned move in date was super efficient so we have sufficient time to order a new refrigerator, otherwise all our food would have gone bad.
Areas Of Satisfaction - Sales and closing process was easier than expected. Well coordinated. Sales and warranty reps are very polite and attempt to be helpful.
Additional Comments - Overall, a generally good experience.
Recognized Excellence - Anna Hou was the sales representative who served us, and she has done a really great job. Ricky Mittman was the go-to warranty person and he's been responsive.
Recognized Excellence - Jenny Chen in the sales team is exceptional.
Recognized Excellence - I would like to recognize Ricky for exceptional service.
Areas Of Satisfaction - They met or exceeded my expectations with how the home orientation, was a great experience for me.
Areas Of Satisfaction - Sales team, especially Jillian Medeiros, Community Sales Manager is great. She was knowledgeable, professional and organized. Rene Holmes from Well Fargo was knowledgeable to assist with the interest rates and required supporting documents.
Recognized Excellence - Jillian was really helpful throughout the process.
Recognized Excellence - Richard Hartmann should be recognized for his exceptional service.
Areas For Improvement - In no areas did they fall short of my expectations.
Areas Of Satisfaction - With any areas they met or exceeded my expectations in, there is still a lot of construction going on, but they are very contentious of homeowners.
Additional Comments - I'll say Diana Cabanova in the sales office has been extremely helpful and topnotch quality of service. Richard Hartman, who was in the warranty, he has been exceptional as well.
Any Changes? - I am satisfied with everything.
Recognized Excellence - I'd like to recognize Ana the salesperson.
Any Changes? - I wouldn't change anything about my home.
Recognized Excellence - I would like to recognize the Sales Manager for her exceptional service.
Areas Of Satisfaction - Super stars that I really enjoyed working with: Natalie from Sales team, Derrick the superintendent (best person I've worked with ever), and Ricky from Warranty team.
Recognized Excellence - Johnny from warranty team has been doing a fantastic job.
Recognized Excellence - I would like to recognize our Warranty Representative, Paul, whom I believe has retired. Also the sales representatives, Anna and Nikki, for their exceptional service.
Recognized Excellence - I would like to recognize Carson Chan for his exceptional service.
Recognized Excellence - I would like to recognize our warranty officer Richard. Officer Richard was very patient, he responded in a timely manner and he answered all of our questions in a timely manner.
Change Anything - I'd like greater spacing between the homes.
Areas Of Satisfaction - The process was smooth and the team was really friendly and communicative.
Areas Of Satisfaction - sales team was great and accomodating
Additional Comments - I would definitely recommend Richard Hartmann. He was excellent to work with.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of SummerHill Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys