Recognized Excellence

Recognized Excellence - Shane, Karen and Nikki have all been outstanding! And the whole Summerhill Homes staff onsite are friendly and professional.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded our expectations because the process was rapid and everything was done according to the timeline. The person who came to do the walkthrough especially stood out. He described everything in great detail and provided the phone number for how to access the warranties, as well as how everything, including the solar, worked. He was in charge of that part of the process, and he really did a good job.

Areas Of Satisfaction

Areas Of Satisfaction - Great customer service all around - - from the sales team, the warranty team and all the individual contractors (trades) we have met.

Overall Experience

Overall Experience - Diana, Roberto, Jen the entire staffs were phenomenal. They made the process simply and easy. They accommodated our needs with her their availability. Our questions were answered and asking were delivered.

Professional & Organized

Professional & Organized - Diana, Roberto, Jen the entire staffs were phenomenal. They made the process simply and easy. They accommodated our needs with her their availability. Our questions were answered and asking were delivered.

Communication

Communication - Diana, Roberto, Jen and Shawn were always responsive to our calls.

Trust

Trust - So far no complaints, Roberto always come through when we need him, from minor issues with our new home to major ones.

Areas Of Satisfaction

Areas Of Satisfaction - Experience with the sale teams.

Areas Of Satisfaction

Areas Of Satisfaction - wonderful sales representatives, very helpful and responsive warranty staff, enjoy clear virtual pre closing walkthrough, great location and community

Additional Comments

Additional Comments - Sales representative Shawn Vassell is most customer service oriented, thanks.

Recognized Excellence

Recognized Excellence - I would like to recognize Roberto. He has been very good and responsive.

Sales Knowledge

Sales Knowledge - Karen Wormuth consistently delivers exceptional customer service, conducts herself with professionalism, and goes above and beyond to advocate for her clients. I highly recommend her

Warranty Explanation

Warranty Explanation - Shane Beard clearly explained the warranty process and was prompt and attentive in addressing customer needs! Everything went great- I’m really happy with the service.

Areas Of Satisfaction

Areas Of Satisfaction - SummerHill Homes met/exceeded my expectations with the quality of the workmanship. It was excellent, and we really loved it especially with the exterior of the home. The customer service/warranty service was also excellent. The sales team and office were very responsive, and they provided an excellent service. The design team were very courteous and patient when it came to selecting the options. Overall, the entire process of buying the home was exellent. In a sense, we had worked with the builders previously, and we got an excellent service compared to our past experience.

Additional Comments

Additional Comments - We have been pretty happy so far with having worked and chosen SummerHill Homes for our new home. We look forward to having any future opportunities with working with them.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded with the availability from Shane, Nikki and Karen.

Additional Comments

Additional Comments - Karen, Nikki and Shane have all done a great job.

Areas Of Satisfaction

Areas Of Satisfaction - SummerHill Homes met/exceeded my expectations with the salespeople. They were great, and I'd like to give them a shout out! They were really amazing, and they surpassed my expectations with what they were communicating during the process, they were accommodating to my schedule, they let me understand the process, and they walked me through all of the contracts and everything. Karen and Nikki were amazing!

Additional Comments

Additional Comments - The SummerHill Homes team has very good communication. They respond to all of my questions and concerns. They were friendly.

Homeowner's Orientation

Homeowner's Orientation - Good. The warranty dept--Richard Hartmann in Los Gatos community is super nice and professional. He did a great job to help customers an educate customers. He is very patient and thoughtful.

Sales Knowledge

Sales Knowledge - The salesperson was extremely knowledgeable.

Warranty Explanation

Warranty Explanation - They were extremely helpful in my understanding of how warranty issues are handled.

Recommend Builder

Recommend Builder - I definitely would recommend them.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations.

Warranty

Warranty - Ricky Mittman has promptly responded to every one of my concerns. His commitment to upholding the home warranty has given me great confidence in my Summerhill Home. I greatly appreciate all of his assistance. He's been a pleasure to work with!

Recognized Excellence

Recognized Excellence - Roger Pine, Ricky Mittman, Diana Cabanova, Shawn Vassell, Jena Jiang

Recognized Excellence

Recognized Excellence - I would like to recognize a sales associate, Carson, for his exceptional service. He was really great and easy to work with when we were making our initial purchase and going through the process a 1 year ago. I would also like to recognize the gentleman from warranty that we were dealing with, Richard, for his exceptional service. He has been fantastic!

Recognized Excellence

Recognized Excellence - Richard and Johnny have been fabulous. Outstanding employees you should be proud of.

Recognized Excellence

Recognized Excellence - I would like to recognize Jenny & Anna who were my sales representatives for their exceptional service. I would also like to recognize Martin for his exceptional service.

Additional Comments

Additional Comments - Everything has been so far, so good.

Recognized Excellence

Recognized Excellence - I would like to recognize Martin Ghardi, the warranty representative, for his exceptional service. He is very responsive.

Recognized Excellence

Recognized Excellence - From move in, to the one year check in, Martin G. has been really responsive and knowledgeable when it came to my house and addressing warranty needs and concerns. If I send him a message, within the same day I'll get a response either walking me through how to resolve the issue or scheduling some time to come over and address it. Thanks again Martin!

Areas Of Satisfaction

Areas Of Satisfaction - SummerHill Homes exceeded my expectations in the sales department. Diana the sales executive was very informative and able to effectively communicate the intricate details.

Change Anything

Change Anything - There is nothing I would change at the moment. I'm really happy with it.

Areas Of Satisfaction

Areas Of Satisfaction - I really enjoyed the designs they had for me to choose, the options to choose and others as well. I was really happy with what I was able to choose and how it turned out.

Change Anything

Change Anything - I would not change anything about my home.

Recognized Excellence

Recognized Excellence - Without a doubt, I would like to recognize Richard Hartmann in warranty.

Additional Comments

Additional Comments - It has been about a year, and it has been a really good experience overall. I understand with a new build, and they have to maintain this type of warranty procedure for at least a year for certain items. Everything seems to work in the beginning, but naturally things may show up later. I feel like that 1-year time period was great.

Areas Of Satisfaction

Areas Of Satisfaction - In terms of sales, Shawn Vassell is collaborative and caring as a salesperson while representing SummerHill very professionally. I think we bought this home because of him and he made the experience very easy. Ricky Mittman is always reachable; he is very open and straight whenever there is an issue, is always responsive, and handles them professionally.

Areas Of Satisfaction

Areas Of Satisfaction - SummerHill Homes met my expectations with the communication. They are very quick to answer any questions or issues we had.