Recognized Excellence - Ricky has been OUTSTANDING with his help during our first year. He is awesome to work with! So chill and just a nice guy.
Areas Of Satisfaction - SummerHill Homes exceeded my expectations because the whole process was a lot easier than I expected.
Recognized Excellence - Both Paul and Derrick have been wonderful! They both are very responsive and helpful, and we are so grateful!! Sue Ward was very helpful with the purchase of the home, and also with helping us learn things about Los Gatos!
Recognized Excellence - Paul Stenzel provided exceptional service; he's our warranty manager.
Recognized Excellence - I would like to recognize Ricky, one of the workers, for his exceptional service.
Recognized Excellence - I would like to recognize Natalie and Richard for their exceptional service. Richard handled the warranty and the follow-up.
Recognized Excellence - Roberto for sure after move in. He is always responsive and quick to fix.Jenny the sales person at the sales stage.
Recognized Excellence - Richard Hartmann has been exceptional in providing warranty services. Jenny Qian provided great support and follow-up during the purchase process of the home.
Areas Of Satisfaction - Good interior design and good material quality.Great sales and warranty team!
Areas Of Satisfaction - I really like the design of the house, because we have a bedroom on every floor; I think that's nice. The road there is comparatively much wider than other townhomes, and that's really nice as well. The best thing I like about Summerhill is the colors they choose for the exteriors and the exterior pods they have added for every house; though those are very small details, they add up to a lot.
Additional Comments - Ricky was super responsive and communitive and great to work with.
Areas Of Satisfaction - I'm satisfied with the home orientation, and the quick fix for some not unsatisfactory points, like some scratches in windows and walls. They fixed it quickly
Areas Of Satisfaction - I was most satisfied with the work of the sales team, for letting me check out the property before I purchased it.
Recognized Excellence - I would like to recognize the customer service person, Ricky from SummerHill Homes.
Areas Of Satisfaction - I am most satisfied with the location. It is a safe place and it is close to the school.
Additional Comments - Everything looks fantastic. I love it.
Recognized Excellence - I would like to recognize Ricky for his exceptional service. He was the person who I worked with on my issues. He was exceptionally well with me.
Recognized Excellence - I would like to recognize Ricky for his exceptional services, he did a good job.
Recognized Excellence - Ricky and Matt. I always contact Ricky; he's very good. He's awesome and always answers any questions I have.
Recognized Excellence - Ricky has been very responsive to maintenance issues. I like his friendly yet professional attitude.
Areas Of Satisfaction - I was most satisfied that they made it so easy, simple and pleasant to purchase a home.
Recognized Excellence - I would like to recognize Richard for exceptional service.
Areas Of Satisfaction - Quality of constructions and work
Recognized Excellence - Richard Hartmann is super exceptional.
Additional Comments - Richard Hartmann is incredible.
Areas Of Satisfaction - We love our home! We are super happy with our choice of facade, layout and key options (e.g., color of wood, counters, etc.) - it feels pretty much like our dream home!The home also feels like it is built well with a lot of care and thoughtfulness - for example, we found out that we have Copper pipes only after we closed and only after my friend told me her new Shea home in San Mateo came with non-copper pipes. This was a feature we did not know about in the beginning or thought to ask, so we are pleasantly surprised to find out that SummerHills really invested in building a high quality home.Thank you very much SummerHills! You guys are great!
Additional Comments - We love our home!!
Change Anything - I would not change anything.
Areas Of Satisfaction - I am most satisfied with the whole design, location and materials used.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of SummerHill Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys