Design Center & Selections

Design Center & Selections - It was a great experience in design selections overall in terms of the selection variety and quality. We(maybe only us) found deciding what to select before went in to the design center was a bit overwhelming with only a list brief description without photos. It would be awesome if there was a digital selection book or something similar attached along with the selection table list.

Change Anything

Change Anything - Although this is the very first time for me to purchase a house. I have visited a few new condo construction at my friend's house. I was impressive with the quality of the construction and product selection. Thank you su much, Summerhill Homes

Areas Of Satisfaction

Areas Of Satisfaction - The sales representative sent out regular update on estimated home delivery date is super important for us to make plans for our lease agreement. The home delivery orientation and delivery staff was super welcoming and had always been super responsive to all my questions and requests. Especially that the removal of the GE refrigerator process due to GE not able to fix the compressor problem prior to our planned move in date was super efficient so we have sufficient time to order a new refrigerator, otherwise all our food would have gone bad.

Areas Of Satisfaction

Areas Of Satisfaction - Sales and closing process was easier than expected. Well coordinated. Sales and warranty reps are very polite and attempt to be helpful.

Additional Comments

Additional Comments - Overall, a generally good experience.

Recognized Excellence

Recognized Excellence - Anna Hou was the sales representative who served us, and she has done a really great job. Ricky Mittman was the go-to warranty person and he's been responsive.

Recognized Excellence

Recognized Excellence - Jenny Chen in the sales team is exceptional.

Recognized Excellence

Recognized Excellence - I would like to recognize Ricky for exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations with how the home orientation, was a great experience for me.

Areas Of Satisfaction

Areas Of Satisfaction - Sales team, especially Jillian Medeiros, Community Sales Manager is great. She was knowledgeable, professional and organized. Rene Holmes from Well Fargo was knowledgeable to assist with the interest rates and required supporting documents.

Recognized Excellence

Recognized Excellence - Jillian was really helpful throughout the process.

Recognized Excellence

Recognized Excellence - Richard Hartmann should be recognized for his exceptional service.

Areas For Improvement

Areas For Improvement - In no areas did they fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - With any areas they met or exceeded my expectations in, there is still a lot of construction going on, but they are very contentious of homeowners.

Additional Comments

Additional Comments - I'll say Diana Cabanova in the sales office has been extremely helpful and topnotch quality of service. Richard Hartman, who was in the warranty, he has been exceptional as well.

Any Changes?

Any Changes? - I am satisfied with everything.

Recognized Excellence

Recognized Excellence - I'd like to recognize Ana the salesperson.

Any Changes?

Any Changes? - I wouldn't change anything about my home.

Recognized Excellence

Recognized Excellence - I would like to recognize the Sales Manager for her exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - Super stars that I really enjoyed working with: Natalie from Sales team, Derrick the superintendent (best person I've worked with ever), and Ricky from Warranty team.

Recognized Excellence

Recognized Excellence - Johnny from warranty team has been doing a fantastic job.

Recognized Excellence

Recognized Excellence - I would like to recognize our Warranty Representative, Paul, whom I believe has retired. Also the sales representatives, Anna and Nikki, for their exceptional service.

Recognized Excellence

Recognized Excellence - I would like to recognize Carson Chan for his exceptional service.

Recognized Excellence

Recognized Excellence - I would like to recognize our warranty officer Richard. Officer Richard was very patient, he responded in a timely manner and he answered all of our questions in a timely manner.

Change Anything

Change Anything - I'd like greater spacing between the homes.

Areas Of Satisfaction

Areas Of Satisfaction - The process was smooth and the team was really friendly and communicative.

Areas Of Satisfaction

Areas Of Satisfaction - sales team was great and accomodating

Additional Comments

Additional Comments - I would definitely recommend Richard Hartmann. He was excellent to work with.

Areas Of Satisfaction

Areas Of Satisfaction - Lightning response on the issues I reported

Areas Of Satisfaction

Areas Of Satisfaction - Carson the sales rep and Ricky the warranty rep were extremely helpful throughout the whole process. As a first time buyer I asked a lot of questions and they were very courteous and professional all throughout

Recognized Excellence

Recognized Excellence - I would like to recognize John for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They met our expectations because they fixed the problems that we came across during orientation.