Sales Knowledge

Sales Knowledge - Karen Wormuth consistently delivers exceptional customer service, conducts herself with professionalism, and goes above and beyond to advocate for her clients. I highly recommend her

Warranty Explanation

Warranty Explanation - Shane Beard clearly explained the warranty process and was prompt and attentive in addressing customer needs! Everything went great- I’m really happy with the service.

Areas Of Satisfaction

Areas Of Satisfaction - SummerHill Homes met/exceeded my expectations with the quality of the workmanship. It was excellent, and we really loved it especially with the exterior of the home. The customer service/warranty service was also excellent. The sales team and office were very responsive, and they provided an excellent service. The design team were very courteous and patient when it came to selecting the options. Overall, the entire process of buying the home was exellent. In a sense, we had worked with the builders previously, and we got an excellent service compared to our past experience.

Additional Comments

Additional Comments - We have been pretty happy so far with having worked and chosen SummerHill Homes for our new home. We look forward to having any future opportunities with working with them.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded with the availability from Shane, Nikki and Karen.

Additional Comments

Additional Comments - Karen, Nikki and Shane have all done a great job.

Areas Of Satisfaction

Areas Of Satisfaction - SummerHill Homes met/exceeded my expectations with the salespeople. They were great, and I'd like to give them a shout out! They were really amazing, and they surpassed my expectations with what they were communicating during the process, they were accommodating to my schedule, they let me understand the process, and they walked me through all of the contracts and everything. Karen and Nikki were amazing!

Additional Comments

Additional Comments - The SummerHill Homes team has very good communication. They respond to all of my questions and concerns. They were friendly.

Homeowner's Orientation

Homeowner's Orientation - Good. The warranty dept--Richard Hartmann in Los Gatos community is super nice and professional. He did a great job to help customers an educate customers. He is very patient and thoughtful.

Sales Knowledge

Sales Knowledge - The salesperson was extremely knowledgeable.

Warranty Explanation

Warranty Explanation - They were extremely helpful in my understanding of how warranty issues are handled.

Recommend Builder

Recommend Builder - I definitely would recommend them.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations.

Warranty

Warranty - Ricky Mittman has promptly responded to every one of my concerns. His commitment to upholding the home warranty has given me great confidence in my Summerhill Home. I greatly appreciate all of his assistance. He's been a pleasure to work with!

Recognized Excellence

Recognized Excellence - Roger Pine, Ricky Mittman, Diana Cabanova, Shawn Vassell, Jena Jiang

Recognized Excellence

Recognized Excellence - I would like to recognize a sales associate, Carson, for his exceptional service. He was really great and easy to work with when we were making our initial purchase and going through the process a 1 year ago. I would also like to recognize the gentleman from warranty that we were dealing with, Richard, for his exceptional service. He has been fantastic!

Recognized Excellence

Recognized Excellence - Richard and Johnny have been fabulous. Outstanding employees you should be proud of.

Recognized Excellence

Recognized Excellence - I would like to recognize Jenny & Anna who were my sales representatives for their exceptional service. I would also like to recognize Martin for his exceptional service.

Additional Comments

Additional Comments - Everything has been so far, so good.

Recognized Excellence

Recognized Excellence - I would like to recognize Martin Ghardi, the warranty representative, for his exceptional service. He is very responsive.

Recognized Excellence

Recognized Excellence - From move in, to the one year check in, Martin G. has been really responsive and knowledgeable when it came to my house and addressing warranty needs and concerns. If I send him a message, within the same day I'll get a response either walking me through how to resolve the issue or scheduling some time to come over and address it. Thanks again Martin!

Areas Of Satisfaction

Areas Of Satisfaction - SummerHill Homes exceeded my expectations in the sales department. Diana the sales executive was very informative and able to effectively communicate the intricate details.

Change Anything

Change Anything - There is nothing I would change at the moment. I'm really happy with it.

Areas Of Satisfaction

Areas Of Satisfaction - I really enjoyed the designs they had for me to choose, the options to choose and others as well. I was really happy with what I was able to choose and how it turned out.

Change Anything

Change Anything - I would not change anything about my home.

Recognized Excellence

Recognized Excellence - Without a doubt, I would like to recognize Richard Hartmann in warranty.

Additional Comments

Additional Comments - It has been about a year, and it has been a really good experience overall. I understand with a new build, and they have to maintain this type of warranty procedure for at least a year for certain items. Everything seems to work in the beginning, but naturally things may show up later. I feel like that 1-year time period was great.

Areas Of Satisfaction

Areas Of Satisfaction - In terms of sales, Shawn Vassell is collaborative and caring as a salesperson while representing SummerHill very professionally. I think we bought this home because of him and he made the experience very easy. Ricky Mittman is always reachable; he is very open and straight whenever there is an issue, is always responsive, and handles them professionally.

Areas Of Satisfaction

Areas Of Satisfaction - SummerHill Homes met my expectations with the communication. They are very quick to answer any questions or issues we had.

Overall Experience

Overall Experience - SummerHill customer service is Exceptional! I get my answers and help right away

Professional & Organized

Professional & Organized - Everyone I contacted were professional, very respectful and Help me in timely manner

Communication

Communication - I received all the answers in the matter of 24 hours. Very pleased with the communication.

Sales Knowledge

Sales Knowledge - Very happy with sales personnel. Also very respectful and never pushy. I had a pleasure to deal with them.

Construction Quality

Construction Quality - The quality of the house is the highest among all the new constructions we checked before. Everything is very well-made and I feel like. SummerHill Builder does not try to Nickel and dime us.

Homeowner's Orientation

Homeowner's Orientation - Very professional orientation. Ricky, and his brother were honest about anything that had to be fixed. Nothing hidden. Helped us find small things to be fixed.

Condition of Home

Condition of Home - Love it!

Recognized Excellence

Recognized Excellence - Shane Beard has been great and Francisco has been great (Francisco was on the same team as Shane). Both were very friendly, approachable, responsive, and lovely to work with.

Homeowner's Orientation

Homeowner's Orientation - SHANE IS THE BEST! He's friendly, he closes the loop (he's organized), and he's thorough. Very customer-focused.

Areas Of Satisfaction

Areas Of Satisfaction - Salespersons Jenna and Shawn are excellent

Additional Comments

Additional Comments - Jenna and Shawn provide excellent services

Areas Of Satisfaction

Areas Of Satisfaction - Build quality and cordial office staff

Recognized Excellence

Recognized Excellence - Our experience with the warranty team has been good thus far. They are very responsive and willing to share their knowledge about repairs, and how we can handle certain issues in the future. The turnaround time is usually quick when we have questions or need them to look at issues.

Professional & Organized

Professional & Organized - We haver really enjoyed our experience with the Summerhill employees: Shane, Jeff, Nikki and Karen are all great!

Sales Knowledge

Sales Knowledge - Sales team was superb. Always available to help, always answered questions clearly.

Areas Of Satisfaction

Areas Of Satisfaction - The company met expectations in the whole process. They were thorough and answered all my questions.

Professional & Organized

Professional & Organized - Nikki and Karen were amazing to work with.

Additional Comments

Additional Comments - Great team of employees!

Change Anything

Change Anything - I don't think I would change anything; the process was seamless, and it has been easy to work with SummerHill Homes. I consider myself lucky to work with Summerhill Homes.

Areas Of Satisfaction

Areas Of Satisfaction - SummerHill Homes' responsiveness was top-tier, as was their accessibility. Being able to drop in and contact them was nice. We did not have to wait a whole week for a response.

Additional Comments

Additional Comments - It was very straightforward.

Recognized Excellence

Recognized Excellence - I would like to recognize Johnny Oliveria.

Sales Knowledge

Sales Knowledge - outstanding professional and help makes us feel house buying process smooth and we belongs to the community we move into.

Areas Of Satisfaction

Areas Of Satisfaction - salespersons and warranty representative who represent SummerHill Homes

Areas Of Satisfaction

Areas Of Satisfaction - SummerHill's experience with closing was fast and seamless, other than one small hiccup. I also have a real community and neighbors.

Recognized Excellence

Recognized Excellence - I would like to recognize Johnnie for his exceptional service. He was responsive to emails and questions and always very professional and polite when he worked with us.

Areas Of Satisfaction

Areas Of Satisfaction - Overall, everything was good. The orientation with Johnny was good and Carson was very good. Overall, we had a pretty good time with SummerHill.

Areas Of Satisfaction

Areas Of Satisfaction - Richard is awesome!

Communication

Communication - Richard is on top of things. Natalie was responsive.

Homeowner's Orientation

Homeowner's Orientation - Richard was on point.

Areas Of Satisfaction

Areas Of Satisfaction - Richard did a fantastic job for inspection and warranty. He come almost every day, checked every details and communicated with us.

Any Changes?

Any Changes? - The SummerHill contact was really good. The employee of Summerhill was very responsive and his communication skills were good.

Recognized Excellence

Recognized Excellence - I would like to recognize Richard Hartmann for exceptional service.

Recognized Excellence

Recognized Excellence - I think all of the people are great. I would specifically like to recognize Nikki and Shane for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - SummerHill Homes met my expectations with the people. Nikki, Karen and Shane have been so responsive and have gone above and beyond. Shane has helped make my home feel like a home.

Additional Comments

Additional Comments - The warranty team was professional, handling the mitigation impact and working towards resolution. The person who helped us was Shane Beard. He did a good job.

Areas Of Satisfaction

Areas Of Satisfaction - The sales process keeping to commitments, the customer service is exceptional.

Sales Knowledge

Sales Knowledge - Carson was our salesman. He was super helpful and very professional.

Areas Of Satisfaction

Areas Of Satisfaction - The warranty met/exceeded our expectations. The orientation was super good and helpful.

Additional Comments

Additional Comments - I would like to give a shout-out to our salesman, Carson. He helped us understand everything, find a home we love, and made the process easy.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations. It all worked out pretty well.

Areas Of Satisfaction

Areas Of Satisfaction - The salesperson was very courteous. We had no issues scheduling anything. They met us with our schedules, and that was great. I have no complaints. It was all good.

Areas Of Satisfaction

Areas Of Satisfaction - The warranty is good and above expectations.

Areas Of Satisfaction

Areas Of Satisfaction - homeowner orientation was super detailed and informative

Recognized Excellence

Recognized Excellence - Ricky, Roberto and Marty have all been great!

Areas Of Satisfaction

Areas Of Satisfaction - Sales (Jenny and Ana) and Warranty (Ricky and Roberto) personnel were terrific.

Areas Of Satisfaction

Areas Of Satisfaction - The house is pretty nice, and the quality exceeded my expectations. Also, the agent who helped with internet service, garbage and sewage.

Areas Of Satisfaction

Areas Of Satisfaction - They met and exceeded all of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Home Warrenty team is great. RJ is very responsive.

Recognized Excellence

Recognized Excellence - I would like to recognize Carson Chan for his exceptional service. He has been really great this entire first year.

Recognized Excellence

Recognized Excellence - I would like to recognize Richard Hartmann, Joey with the warranty, the sales team, Diane the salesperson, and Carson Chan for their exceptional service.