Recognized Excellence

Ricky has been OUTSTANDING with his help during our first year. He is awesome to work with! So chill and just a nice guy.

Areas Of Satisfaction

SummerHill Homes exceeded my expectations because the whole process was a lot easier than I expected.

Recognized Excellence

Both Paul and Derrick have been wonderful! They both are very responsive and helpful, and we are so grateful!! Sue Ward was very helpful with the purchase of the home, and also with helping us learn things about Los Gatos!

Recognized Excellence

Paul Stenzel provided exceptional service; he's our warranty manager.

Recognized Excellence

I would like to recognize Ricky, one of the workers, for his exceptional service.

Recognized Excellence

I would like to recognize Natalie and Richard for their exceptional service. Richard handled the warranty and the follow-up.

Recognized Excellence

Roberto for sure after move in. He is always responsive and quick to fix.Jenny the sales person at the sales stage.

Recognized Excellence

Richard Hartmann has been exceptional in providing warranty services. Jenny Qian provided great support and follow-up during the purchase process of the home.

Areas Of Satisfaction

Good interior design and good material quality.Great sales and warranty team!

Areas Of Satisfaction

I really like the design of the house, because we have a bedroom on every floor; I think that's nice. The road there is comparatively much wider than other townhomes, and that's really nice as well. The best thing I like about Summerhill is the colors they choose for the exteriors and the exterior pods they have added for every house; though those are very small details, they add up to a lot.

Additional Comments

Ricky was super responsive and communitive and great to work with.

Areas Of Satisfaction

I'm satisfied with the home orientation, and the quick fix for some not unsatisfactory points, like some scratches in windows and walls. They fixed it quickly

Areas Of Satisfaction

I was most satisfied with the work of the sales team, for letting me check out the property before I purchased it.

Recognized Excellence

I would like to recognize the customer service person, Ricky from SummerHill Homes.

Areas Of Satisfaction

I am most satisfied with the location. It is a safe place and it is close to the school.

Additional Comments

Everything looks fantastic. I love it.

Recognized Excellence

I would like to recognize Ricky for his exceptional service. He was the person who I worked with on my issues. He was exceptionally well with me.

Recognized Excellence

I would like to recognize Ricky for his exceptional services, he did a good job.

Recognized Excellence

Ricky and Matt. I always contact Ricky; he's very good. He's awesome and always answers any questions I have.

Recognized Excellence

Ricky has been very responsive to maintenance issues. I like his friendly yet professional attitude.

Areas Of Satisfaction

I was most satisfied that they made it so easy, simple and pleasant to purchase a home.

Recognized Excellence

I would like to recognize Richard for exceptional service.

Areas Of Satisfaction

Quality of constructions and work

Recognized Excellence

Richard Hartmann is super exceptional.

Additional Comments

Richard Hartmann is incredible.

Areas Of Satisfaction

We love our home! We are super happy with our choice of facade, layout and key options (e.g., color of wood, counters, etc.) - it feels pretty much like our dream home!The home also feels like it is built well with a lot of care and thoughtfulness - for example, we found out that we have Copper pipes only after we closed and only after my friend told me her new Shea home in San Mateo came with non-copper pipes. This was a feature we did not know about in the beginning or thought to ask, so we are pleasantly surprised to find out that SummerHills really invested in building a high quality home.Thank you very much SummerHills! You guys are great!

Additional Comments

We love our home!!

Change Anything

I would not change anything.

Areas Of Satisfaction

I am most satisfied with the whole design, location and materials used.

Recognized Excellence

When I think of exceptional service.. I think of Derrick! We have been here for almost a year now, and from the beginning till current, he has been truly awesome with handling any issues. No matter how big or small the problem may be, he always gets it taken care of well. Paul Stenzel is also amazing. He really makes sure all issues are taken care of in a timely manner, even checks in just to make sure everything is well. Paul always makes sure that we are taken care of, and we are! As I am writing this, I am actually sad to think when Derrick and Paul will move on to their next location. I can not say enough to say how wonderful these two are. =)

Additional Comments

People that are walking/jogging around the neighborhood have asked me about SummerHill Homes, whether it be them asking what kind of kitchen appliances were used, or how are the warranty services, their staff, and I have done nothing but rave about how amazing it has been. The service, the staff, materials/appliances used, everything. You really can't expect to have the best service anywhere you go nowadays, but it has really been great here and love that our home has been so well taken care of. Thank you.

Areas Of Satisfaction

staff are courteous and professional; we have a home

Additional Comments

Overall we are happy we the experience.

Areas Of Satisfaction

I was satisfied with the customization options available at the design center.

Additional Comments

We are very happy with everything.

Areas Of Satisfaction

Nice location. Construction, design, and materials are all built up thoughtfully.

Additional Comments

Having a place to settle down and consider as home is an awesome experience. I will remember your hard work in my place.

Additional Comments

Ricky, the warranty guy was very knowledgeable and informed and Ernette was lovely and very helpful.

Areas Of Satisfaction

The floorplan of the home is excellent and the support we've received throughout has been stupendous! The kitchen is also beautiful and very functional.

Recognized Excellence

Richard Hartmann has been a joy to work with! Incredibly helpful and responsive throughout our entire warranty period.

Areas Of Satisfaction

I was most satisfied with the default options for the interior for the appliances. They are good quality and I'm very satisfied. That gave me a feeling that SummerHill cares about the quality of their house. They have a high standard that I like.

Recognized Excellence

I would like to recognize Roberto for his exceptional service. Roberto is very good, very helpful, very nice, and tries to fix everything in a timely manner.

Areas Of Satisfaction

I was satisfied with the professionalism.

Areas Of Satisfaction

I was most satisfied with the follow through and their communication skills

Areas Of Satisfaction

I was most satisfied with the ease of transactions and transpareny

Areas For Improvement

I can't think of anywhere the company fell short. Everything was good.

Areas Of Satisfaction

I was most satisfied in terms of the quality of the materials and the design.

Areas For Improvement

Overall the experience is pretty good!

Areas Of Satisfaction

Communication has been really good from Jenny and Vivian. And they are super helpful. The whole process was much easier than expected. The quality of the house is pretty good as well and even if there are small issues, they were fixed really fast.

Recognized Excellence

Jenny - our sales rep was excellent!

Areas Of Satisfaction

I was most satisfied. The customer service by Paul and Derrick were amazing. They were very helpful and on top of things.

Areas Of Satisfaction

I was most satisfied with the process and the people I met, they were very professional.

Areas Of Satisfaction

I was most satisfied with the sales office and the number of questions that they clarified for me without any delay. Also, the home orientation, the warranty team, and Ricky and Carson have been excellent.

Change Anything

I wouldn't change anything about the project, design or product selections. Our home was the model, so it was really easy. Everything was great from the move in.

Areas For Improvement

I don't feel the company fell short anywhere. We were really satisfied.

Areas Of Satisfaction

I was most satisfied in terms of the home itself, or the actual product.

Areas Of Satisfaction

I was most satisfied with the quality.

Areas Of Satisfaction

I was most satisfied in terms of the entire process and the scheduling. They did what they promised, on the exact dates they promised. There were no setbacks or delays.

Areas Of Satisfaction

I was most satisfied with all the people.

Recognized Excellence

Mark and Ricky helped us a lot. I would like to recognize both of them for their exceptional service.

Areas Of Satisfaction

I was satisfied with Carson, and Ernette were excellent, professional, and helpful along the way. The whole process was very smooth than I thought it would be.

Recognized Excellence

Ricky has been doing exceptional work..

Areas Of Satisfaction

I was satisfied with the overall experience.

Recognized Excellence

Roberto Espitia has been extremely helpful and always took an extra step to make sure our issue is resolved. Thanks to him, we always had a peace of mind even when there was some unexpected issue with the new house. We feel very fortunate to have met him for our first house.