We recently embarked on a custom home build with Sublime Homes. We were impressed by their attentiveness, portfolio of design elements, and their excitement to partner with us in this process rather than just be our builder. As time passed with planning and preparation along with a large financial deposit committed during the pre-construction agreement, we were assured that the cost of our build would be in a specific range of money per square foot (3 separate times spanning a period of 4 months) which fit into our overall budget. Because of this we felt certain that the home was in our price range and we were committed to Sublime moving forward.
After weeks of waiting for the bidding process to complete, our bid came in at 30% over budget of what we had been assured of just weeks before. Yes, building materials have gone up over the past few months but they continued to tell us that we’d be within that range. Never did they once caution us that material was rising to levels that would take us out of our price range let alone a 30% increase. From the very first day prior to signing any agreement, we showed Sublime our inspiration home along with discussing all of our wants and needs for the project. They even knew the exact location along with the elevations for the home as we already purchased the lot. With that said, how could they miss our budget by a whopping 30%???
We would have thought that since we designed our home with the parameters set forth by Sublime, who should be the experts, that they would have worked with us on their exorbitant GC fee that they charge. Instead, Sublime must have thought that since we committed so much time and money already to the project that we would still move forward with the build.
In the end, the “partnership” was nothing more than a very poor customer service relationship. Sublime made it seem like we were the ones reaching for something that was never tangible in the first place. Misleading, untrustworthy and greedy is our personal opinion of Sublime Homes. We gave them several attempts to save face and give us something that belonged to us and we ultimately paid the price in a few ways. Please do your research and have a lawyer go over any agreement prior to entering any relationship with them or you might just be the next one writing this very same review.
Additional Comments - Overall, it is has been extremely smooth and quick.
I have enjoyed the process of building with Sublime and have already recommend this builder to my friends.
Lead Source - Found them online. Attracted by their detail of their house options and the positive reviews.
We referred the Byrne’s.
Sales Attentiveness - Amy was our contact initially when we first inquired about Sublime well over a year ago. We feel she has been great to work with, has followed up, and still checks in on us. We appreciate her support.
Design Function - Jackie is doing a great job. Tiffany seems very attentive to our needs
Communication - Jackie was awesome!
Additional Comments - We're very excited about the home, Amy, Jackie, Mike is great, and we're confident that our home will be finished on or before July 20th closing date.
Sublime Homes is, hands down, the best builder in NW Indiana! Their craftmanship is amazing and Mike, Jackie and team are wonderful to work with. We built our first house with Sublime in 2014 and it was such a great experience. They work with you every step of the building process. With having 2 kids away at college next year, we decided to downsize from the Colette model (4200 sq ft). That is when we fell in love with Sublime's new Magnolia model (2900 sq ft). From the moment we walked in, we knew it was going to our new home! Mike and Jackie designed the layout of the house to be very functional with a modern look. Even though the square footage is less, the space is much more practical for us. Jackie also did an incredible job with all the color selections and fixtures. We always tell people who are looking to build, or buy a move-in ready home, to check out Sublime Builders.
Sales Attentiveness - Amy Alexander is great to work with and responds quickly to all questions and requests. She is perfectly suited for her role as she is very friendly and energetic without pressuring you to make decisions.
Value - With the excellent workmanship and so many custom features, the price is beyond fair!
Sales Knowledge - Everyone we dealt with was exceptionally knowledgeable and very thorough.
Sales Communicating - Amy was always on top of things and responded quickly to our inquiries. She was great liaising between us and DeYoung Furniture regarding some of the staged furnishings we ended up purchasing. She gave 110%!
Closing - Yes, Megon did an excellent job explaining various aspects (i.e., documents, confirming details, etc.) of the closing process.
Lead Source - We are repeat clients as they built our first home (Colette) in 2014 in St. John, IN
Easier Than Expected - This is not a fault of Sublime. There are now so many options available and the home being built is completely custom. I think Sublime does do a great job helping people through this process and the design team gives a lot of great advice.
Biggest Fear Resolved - My biggest fear was that there would be some major problem with a sub-contractor. It never happened though. The level of quality of each of the sub-contractors was top-notch.
Additional Comments - From past experience, building a new home was a stressful process. There were always last minute decisions that had to be made and I felt that I didn't have the time to prepare and ended up with regrets. The situation was different with Sublime. We had plenty of time to make decisions and the design team's advice and experience always helped to make the process go smoothly.
Project Developer Professionalism - all of them seem like my new found family
Pre-Start Process - spot on
Design Function - excellent
Professional & Organized - spot on
Understand Building Process - spot on
Recommend - I have already
Additional Comments - Michael and Jackie are the bomb !
Lead Source - Through my realtor friend
Budget - I cannot blame them; I went over my budget.
Biggest Fear Resolved - The amount of selections appeared daunting but Jackie and Tiffany were so great at chunking it down and offering suggestions.
We interviewed and met with other builders and we still feel we made the right decision. We definitely would recommend them!
Customer Suggestion - They are on target with everything thus far. No suggestions and up to this, quite impressed.
Lead Source - We met Michael as we were driving around St. John Indiana in 2017. He took the time to talk with us a bit as we were just beginning to think of a move to Indiana. He was kind, patient, knowledgeable and left an impression with us. As time went on and we became more serious in our decision to move, we met up again with Michael in his office and he was the same exact person he was when we first met with him...kind, patient and knowledgeable. We met with other builders and came back to Sublime where we felt we felt the most trust and confidence. Up to this point, we have no regrets. Everyone thus far on the Sublime team is professional, patient, respectful and very knowlegeable. Their turnaround and response time is very excellent. All of these things are very important to us.
Design Process Enhacement - We have given this much thought and we seriously have nothing that we can say we hoped would be better. We like that they are open to suggestions, listen attentively and seem to be genuinely concerned if we are happy with things. They work with us to try to keep us aware of our budget and how we might get things down and are not pushy in any way.
Additional Comments - We are pleased with our decision to work with Sublime. They are all upbeat and knowledgeable and patient. When someone is going through a build, it can be stressful and overwhelming and they understand this an address each issue. They give you your marching orders on what is next and work with you to get you to that point. They work well together as a team and while you are given the opportunity to work with each member, you still know that everything is being run by Michael and/or Jackie. You also know that you have access to each of them as needed. This is comforting to us...we feel a bond with everyone thus far and hope that this grows stronger as our build continues.
Budget - Sublime worked on trying to keep us on budget but we eventually ran way over in our choices.
Value - Sublime is higher than other builders but they are worth it...you expect more because you are paying more and they deliver.
Trust - We trusted Sublime 150% from beginning to end.
Employees & Subcontractors - Yes, always from both Sublime and their subcontractors.
Problem Resolution - Absolutely...anything that came up throughout the project, they tried their hardest to work with us to resolve the issues each and every time!
Communication - They were excellent in keeping on touch and in returning calls, etc. If they could not get back w/us promptly, they at least let us know when they would. Never left us hanging.
Biggest Fear Resolved - Biggest fear was hoping we made the right decision and putting our trust in them at this point in our lives. They were young but so professional, polite and most of all patient. No regrets...we definitely made the right decision.
Testimonial - The feeling of walking into our home the first time and looking around at how beautiful everything was and finding a card and gift from everyone made us feel very special!
Additional Comments - We think the highest compliment you can pay someone is that they have impeccable character, they have your trust, they are kind and polite and you are happy your paths have crossed...these are our thoughts of everyone at Sublime! Quite an accomplishment!
Absolutely. Love the team, love the work and would definitely recommend.
Scope Of Work - I think the only thing in the initial agreement was the timeline schedule.
Value - We would not be able to answer this yet because we are not to that point yet.
Customer Suggestion - We do not have any suggestions for Sublime Homes, LLC at this time, maybe once we close on the house but none at this time.
Lead Source - We heard about Sublime Homes, LLC through the internet.
Design Process Enhacement - If I could make a change, I would say more technology to support the design activities.
Additional Comments - We like them Sublime Homes, LLC a lot, it has been a great experience so far!
Expertise - The whole team was top notch and really valued the experience and expertise that they brought to the project.
Professional & Organized - The primary reason that I went with Sublime as opposed to another builder.
Value - As I stated early on in the process, I value quality over value and am willing to pay a bit more for quality.
Construction Quality - One of my biggest satisfactions from the project. I will gladly testify to the attention to detail and quality that Sublime institutes in their work/projects.
Clean & Safe - Absolutely... the team did a great job of keeping things tidy and safe.
Closing - Yep our closing was absolutely painless.
Employees & Subcontractors - Absolutely, every time we went to the job site the workers were welcoming, accommodating and professional. Ditto for the Sublime team as well.
Areas For Improvement - The team met my expectations.
Testimonial - When my little one busted out of the house and f'd up the freshly laid concrete by walking right out the front door, through the caution tape and walking all over the first two steps on the front stoop. I owe you guys for fixing that one for me.
Additional Comments - Thanks again for all the hard work... You guys have been great and I couldn't be happier to have developed a business relationship with you all. We love the home and loved working with you all!
The home building experience can feel daunting at times. The Sublime team has been great to work with and their expertise is quite evident. They have my complete trust that our dream home will be built on time and to perfection. I couldn't be happier!
Schedule - There were some delays as we hit the home stretch of the project but the team worked diligently to get everything back on track and ended up hitting their revised target date.
Budget - I don't necessarily feel that this is a great question as it's up to the homeowner to make decisions on selections that impact their budget. We provided Sublime with a very thorough wish list and we (homeowners) decided what to incorporate as it related to our budget.
Trust - I couldn't imagine building a home with any other firm.
Communication - With the exception of a couple blips, the communication process and technology used to facilitate communications was very strong.
Project Communication - I would also recommend a weekly conference call for any projects that are falling outside of the target deadline so the customer knows exactly what is taking place and what Sublime homes is doing to address the timeline and its adherence.
Budget - All the increased cost was due to our benefit.
Biggest Fear Resolved - Our biggest worry was that the magnitude of this project was going to be too much for us to handle and become too tedious. That did not come true, and they made the process go very smoothly and my wife and I enjoyed it.
Recommendation - Great quality work. Mike and Jackie are very easy to work with and will hold your hand through your project.
Areas Of Satisfaction - I really like how they helped me design the home.
Jackie and Mike took a photo of our million dollar dream kitchen, that was not in our budget, and turned it into this gorgeous masterpiece, that was in our budget. They implemented different stains/finishes, that gave us the same exact look we hoped for, without breaking the budget. They helped us he entire way, and we couldn't be more happy with the almost finished product. They are receptive to every email/phone call, and literally walked us through every step of a foreign process, making it so easy to follow and understand. They made an extremely stressful experience not so painful!
Lead Source - We looked as several homes, and saw some of their work in Lake Hills. I initially contacted Amy Alexander after an issue with our initial builder, and it has been smooth ever since! Amy called me back within minutes of me submitting my email question on their website.
Additional Comments - Everyone has been amazing. We get frequent updates and timely responses. They are a great team and everything has been seamless with everyone on the same page.
Sales Attentiveness - Amy was actually the first person I spoke to at Sublime. She called me back promptly from that very first initial email I sent.
Concern For Needs - We had a lot of stress and lack of follow-through with our first builder. Amy from the start set expectations, and me those expectations for us.
Scope Of Work - From the pre-construction contract to the budget road map, and all the additional upgrades/changes we made, I felt that Jackie and Mike have been on top of everything, which is making this process much less stressful.
Understand Building Process - Yes, we had a plan ahead of time, and are updated daily if not every couple of days, on the progress and upcoming tasks at hand that we need to stay on track with.
Professional & Organized - Very much so! I am a super organized person, and they have met every expectation.
Value - They actually pointed out things on our initial plans, that would have been extremely pricey, so that we ended up re-doing the entire house plans, so that we could stay on budget. We really appreciated Jackie and Mike's knowledge.
Recommend - definitely.
Easier Than Expected - Especially having come from an experience with a previous builder that could have ended very badly, we are so happy to have been saved by Sublime.
Other - Trustworthy. Comes through on promises from beginning budgeting to end.
Changes - None, we had a terrible experience with our first contractor, and the process with Sublime was a complete 180!
Sublime Homes is a company that truly loves what they do. Mike and Jackie and the rest of their team are true professionals with a passion for building high quality homes exactly as their clients envision. They are honest, hardworking, knowledgeable, easy to work with and will do their best to build you the home you've always dreamed about. They made building our home an enjoyable adventure.
Biggest Fear Resolved - We were concerned that at some point of the construction that there may be a lack of communication or lack of management participation at some point. However, that was not the case at all. Anytime we had a question we were able to reach Mike, Jackie, Chelsea or Megan with our questions and we had an answer in short time if they didn't know it immediately.
Testimonial - I loved the creativity side of the project. I loved Jackie and I coming up with an idea and then making it a reality. That was really fun. Sometimes I felt like when she asked me to make choices that it was a test. After I would give my answer I always asked her what her opinion was - and I felt like I passed the test when we agreed. It was fun.
Additional Comments - We feel blessed to have worked with Mike and Jackie. They are really good, kind people. We love our new home. And we have good memories of building our home with Sublime. Thank you for all you have given us.
Recommendation - You would have absolutely no regrets if you chose Sublime Homes to build your dream home. Mike, Jackie and the rest of their team will do their very best to build you a home that is exactly how you envision it. They are honest, hardworking and trustworthy - you will be amazed at how easy building a new home is with them.
I would highly recommend Sublime Homes LLC to build your house.
Additional Comments - Very professional.
Areas Of Satisfaction - I was most satisfied with the quality of work.
Lead Source - I heard about Sublime Homes LLC through the website.
Process - The quality of the work.
Areas Of Satisfaction - I was satisfied with the quality of our home because we feel it is built of very good quality material.
Lead Source - We were referred to them by our realtor.
We love it!
They kept me informed about developments. Made appropriate judgements in the field. Made administrative decisions post job very easy.
I will definitely use freshcoat for any future painting. Both Bob and Andy were great to work with.
They were knowledgeable and friendly. Really did a good job on the roof.
Learn why professional home builders and home improvement contractors join our community of quality.Get started
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Sublime Homes LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys