Sales Attentiveness

Amy was our contact initially when we first inquired about Sublime well over a year ago. We feel she has been great to work with, has followed up, and still checks in on us. We appreciate her support.

Design Function

Jackie is doing a great job. Tiffany seems very attentive to our needs

Communication

Jackie was awesome!

Additional Comments

We're very excited about the home, Amy, Jackie, Mike is great, and we're confident that our home will be finished on or before July 20th closing date.

Lead Source

Through my realtor friend

Budget

I cannot blame them; I went over my budget.

Biggest Fear Resolved

The amount of selections appeared daunting but Jackie and Tiffany were so great at chunking it down and offering suggestions.

We interviewed and met with other builders and we still feel we made the right decision. We definitely would recommend them!

Customer Suggestion

They are on target with everything thus far. No suggestions and up to this, quite impressed.

Lead Source

We met Michael as we were driving around St. John Indiana in 2017. He took the time to talk with us a bit as we were just beginning to think of a move to Indiana. He was kind, patient, knowledgeable and left an impression with us. As time went on and we became more serious in our decision to move, we met up again with Michael in his office and he was the same exact person he was when we first met with him...kind, patient and knowledgeable. We met with other builders and came back to Sublime where we felt we felt the most trust and confidence. Up to this point, we have no regrets. Everyone thus far on the Sublime team is professional, patient, respectful and very knowlegeable. Their turnaround and response time is very excellent. All of these things are very important to us.

Design Process Enhacement

We have given this much thought and we seriously have nothing that we can say we hoped would be better. We like that they are open to suggestions, listen attentively and seem to be genuinely concerned if we are happy with things. They work with us to try to keep us aware of our budget and how we might get things down and are not pushy in any way.

Additional Comments

We are pleased with our decision to work with Sublime. They are all upbeat and knowledgeable and patient. When someone is going through a build, it can be stressful and overwhelming and they understand this an address each issue. They give you your marching orders on what is next and work with you to get you to that point. They work well together as a team and while you are given the opportunity to work with each member, you still know that everything is being run by Michael and/or Jackie. You also know that you have access to each of them as needed. This is comforting to us...we feel a bond with everyone thus far and hope that this grows stronger as our build continues.

Budget

Sublime worked on trying to keep us on budget but we eventually ran way over in our choices.

Value

Sublime is higher than other builders but they are worth it...you expect more because you are paying more and they deliver.

Trust

We trusted Sublime 150% from beginning to end.

Employees & Subcontractors

Yes, always from both Sublime and their subcontractors.

Problem Resolution

Absolutely...anything that came up throughout the project, they tried their hardest to work with us to resolve the issues each and every time!

Communication

They were excellent in keeping on touch and in returning calls, etc. If they could not get back w/us promptly, they at least let us know when they would. Never left us hanging.

Biggest Fear Resolved

Biggest fear was hoping we made the right decision and putting our trust in them at this point in our lives. They were young but so professional, polite and most of all patient. No regrets...we definitely made the right decision.

Testimonial

The feeling of walking into our home the first time and looking around at how beautiful everything was and finding a card and gift from everyone made us feel very special!

Additional Comments

We think the highest compliment you can pay someone is that they have impeccable character, they have your trust, they are kind and polite and you are happy your paths have crossed...these are our thoughts of everyone at Sublime! Quite an accomplishment!

Easier Than Expected

This is not a fault of Sublime. There are now so many options available and the home being built is completely custom. I think Sublime does do a great job helping people through this process and the design team gives a lot of great advice.

Absolutely. Love the team, love the work and would definitely recommend.

Scope Of Work

I think the only thing in the initial agreement was the timeline schedule.

Value

We would not be able to answer this yet because we are not to that point yet.

Customer Suggestion

We do not have any suggestions for Sublime Homes, LLC at this time, maybe once we close on the house but none at this time.

Lead Source

We heard about Sublime Homes, LLC through the internet.

Design Process Enhacement

If I could make a change, I would say more technology to support the design activities.

Additional Comments

We like them Sublime Homes, LLC a lot, it has been a great experience so far!

Expertise

The whole team was top notch and really valued the experience and expertise that they brought to the project.

Professional & Organized

The primary reason that I went with Sublime as opposed to another builder.

Value

As I stated early on in the process, I value quality over value and am willing to pay a bit more for quality.

Construction Quality

One of my biggest satisfactions from the project. I will gladly testify to the attention to detail and quality that Sublime institutes in their work/projects.

Clean & Safe

Absolutely... the team did a great job of keeping things tidy and safe.

Closing

Yep our closing was absolutely painless.

Employees & Subcontractors

Absolutely, every time we went to the job site the workers were welcoming, accommodating and professional. Ditto for the Sublime team as well.

Areas For Improvement

The team met my expectations.

Testimonial

When my little one busted out of the house and f'd up the freshly laid concrete by walking right out the front door, through the caution tape and walking all over the first two steps on the front stoop. I owe you guys for fixing that one for me.

Additional Comments

Thanks again for all the hard work... You guys have been great and I couldn't be happier to have developed a business relationship with you all. We love the home and loved working with you all!

The home building experience can feel daunting at times. The Sublime team has been great to work with and their expertise is quite evident. They have my complete trust that our dream home will be built on time and to perfection. I couldn't be happier!

Schedule

There were some delays as we hit the home stretch of the project but the team worked diligently to get everything back on track and ended up hitting their revised target date.

Budget

I don't necessarily feel that this is a great question as it's up to the homeowner to make decisions on selections that impact their budget. We provided Sublime with a very thorough wish list and we (homeowners) decided what to incorporate as it related to our budget.

Trust

I couldn't imagine building a home with any other firm.

Communication

With the exception of a couple blips, the communication process and technology used to facilitate communications was very strong.

Project Communication

I would also recommend a weekly conference call for any projects that are falling outside of the target deadline so the customer knows exactly what is taking place and what Sublime homes is doing to address the timeline and its adherence.

Additional Comments

Everything is very professional and organized. They respond quickly to my questions and concerns.

Budget

All the increased cost was due to our benefit.

Biggest Fear Resolved

Our biggest worry was that the magnitude of this project was going to be too much for us to handle and become too tedious. That did not come true, and they made the process go very smoothly and my wife and I enjoyed it.

Recommendation

Great quality work. Mike and Jackie are very easy to work with and will hold your hand through your project.

Areas For Improvement

the unfortunate situation out of their control, with the gas and electric company.

Areas Of Satisfaction

Really good with attention to detail

Lead Source

open house

Areas Of Satisfaction

I really like how they helped me design the home.

Jackie and Mike took a photo of our million dollar dream kitchen, that was not in our budget, and turned it into this gorgeous masterpiece, that was in our budget. They implemented different stains/finishes, that gave us the same exact look we hoped for, without breaking the budget. They helped us he entire way, and we couldn't be more happy with the almost finished product. They are receptive to every email/phone call, and literally walked us through every step of a foreign process, making it so easy to follow and understand. They made an extremely stressful experience not so painful!

Lead Source

We looked as several homes, and saw some of their work in Lake Hills. I initially contacted Amy Alexander after an issue with our initial builder, and it has been smooth ever since! Amy called me back within minutes of me submitting my email question on their website.

Additional Comments

Everyone has been amazing. We get frequent updates and timely responses. They are a great team and everything has been seamless with everyone on the same page.

Sales Attentiveness

Amy was actually the first person I spoke to at Sublime. She called me back promptly from that very first initial email I sent.

Concern For Needs

We had a lot of stress and lack of follow-through with our first builder. Amy from the start set expectations, and me those expectations for us.

Scope Of Work

From the pre-construction contract to the budget road map, and all the additional upgrades/changes we made, I felt that Jackie and Mike have been on top of everything, which is making this process much less stressful.

Understand Building Process

Yes, we had a plan ahead of time, and are updated daily if not every couple of days, on the progress and upcoming tasks at hand that we need to stay on track with.

Professional & Organized

Very much so! I am a super organized person, and they have met every expectation.

Value

They actually pointed out things on our initial plans, that would have been extremely pricey, so that we ended up re-doing the entire house plans, so that we could stay on budget. We really appreciated Jackie and Mike's knowledge.

Recommend

definitely.

Easier Than Expected

Especially having come from an experience with a previous builder that could have ended very badly, we are so happy to have been saved by Sublime.

Other

Trustworthy. Comes through on promises from beginning budgeting to end.

Changes

None, we had a terrible experience with our first contractor, and the process with Sublime was a complete 180!

Testimonial

My favorite memory is getting compliments on the final home, the quality, and looks of the final home.

Recommendation

They have great quality of work and good people.

Sublime Homes is a company that truly loves what they do. Mike and Jackie and the rest of their team are true professionals with a passion for building high quality homes exactly as their clients envision. They are honest, hardworking, knowledgeable, easy to work with and will do their best to build you the home you've always dreamed about. They made building our home an enjoyable adventure.

Biggest Fear Resolved

We were concerned that at some point of the construction that there may be a lack of communication or lack of management participation at some point. However, that was not the case at all. Anytime we had a question we were able to reach Mike, Jackie, Chelsea or Megan with our questions and we had an answer in short time if they didn't know it immediately.

Testimonial

I loved the creativity side of the project. I loved Jackie and I coming up with an idea and then making it a reality. That was really fun. Sometimes I felt like when she asked me to make choices that it was a test. After I would give my answer I always asked her what her opinion was - and I felt like I passed the test when we agreed. It was fun.

Additional Comments

We feel blessed to have worked with Mike and Jackie. They are really good, kind people. We love our new home. And we have good memories of building our home with Sublime. Thank you for all you have given us.

Recommendation

You would have absolutely no regrets if you chose Sublime Homes to build your dream home. Mike, Jackie and the rest of their team will do their very best to build you a home that is exactly how you envision it. They are honest, hardworking and trustworthy - you will be amazed at how easy building a new home is with them.

Areas For Improvement

Sublime Homes LLC did not fall short of my expectations at all.

Areas Of Satisfaction

I was satisfied with the quality and service.

Lead Source

I heard about Sublime Homes LLC during open house.

Recommend

We are definitely fans

Areas Of Satisfaction

I was most satisfied with the customer service and the high-quality home that I purchased.

I would highly recommend Sublime Homes LLC to build your house.

Additional Comments

Very professional.

Areas Of Satisfaction

I was most satisfied with the quality of work.

Lead Source

I heard about Sublime Homes LLC through the website.

Process

The quality of the work.

Areas Of Satisfaction

I was satisfied with the quality of our home because we feel it is built of very good quality material.

Lead Source

We were referred to them by our realtor.

Areas Of Satisfaction

Attention to details. Quality construction as well as professionalism.

Lead Source

Advertising on signs in the community.

Additional Comments

Best building experience ever! We have built several homes and Sublime Homes made building a stress free experience.

Other

A person of integrity and vision for a construction industry