We purchased long distance and the sales representative, Denny, made the process so smooth for us to do long distance. When we arrived, we were pleased with the work that had been done.

While the house itself (clearly critical) was well built and to our specifications, most everything on the "edges" was and remains a problem. Some examples...we have been here 4 weeks and do not have a mailbox, our GloFiber cable is still in the grass, we cannot pay our HOA dues because someone didn't let the HOA know we've moved in, our backyard is not being maintained, it's a complete pain to get AudioTronics to come out, etc. Many of these things are not Stateson issues per se, but your partners are pretty awful and it reflects on Stateson and has soured our opinion of your company. Whomever is choosing partners needs to strengthen relationships and make it a priority for these partners to make the experience easier on the customers.

Stateson Homes made our dream of owning our first home come true. My son and I are very happy, especially knowing we had the 100% professional support of Stateson.

The people I worked with Esp. Adam, Tristan, and Todd have been wonderful to work with, accommodating and available even for small questions or concerns.

Easy process, quality work

Everyone has room for improvement. There are some things that make no sense whatsoever in the home we purchased, like the cut out for the refrigerator that results in the door slamming into a corner, a walk in closet that lacks ample shelving for hanging longer items, or the lack of any real storage space inside the home. There were many minor and major issues that resulted in someone not paying attention or thinking things through.

I was very pleased with everyone at Stateson. My project manager, Tristan, was exceptional and did an outstanding job. And then after the first review I had Justin who did an outstanding job as well.

Communication was very good. The diversity of structural options was excellent.

The sales Mgr, Denny, is great

They helped us to make our dream reality

Unwilling to do custom options on townhomes. Flat paint is only option is unacceptable. Not venting or being able to vent a kitchen is unreasonable. My original sales person have wrong answers to many of my questions and told me that we could customize things on the townhome that we could not once we went to make specifications on the surface options.

Everyone that I worked with directly was so professional and kind. Even when there were discrepancies the conversations were focused on resolution and not who was right or wrong. The house is beautiful. Quality work. The development itself is gorgeous.

Everything was very organized and the process was very east to go through.

The quality of build and the helpful and friendly staff!

I am still waiting for a few issues to be addressed by John, but generally, love my house! Had a few quality issues but, hopefully I will improve over time.

Our children are building a home here at this time. I pray their experience is appropriate.

I have recommended a few of my friends contact Stateson when I finally convince them to move to this area.

Easy to work with - kept us informed all the way- responsive to questions-Tristan and Adam were great! Good quality homes built on time!

Excellent to work with, wanting to correct any concerns/issues. Jasen went over everything in detail, intent on making things right. Also considerate of dates & times to arrive. Very pleasant.

Sales Manager

Sales Manager - I worked with Denny Evans on the contract & initial details. He was extremely helpful & a pleasure to work with.

Design Center Consultant

Design Center Consultant - Jade, my Design Center consultant, was so knowledgeable & made good suggestions. She was helpful in every way possible. I thoroughly enjoyed working with her.

Quality product.

Limited ability to customize. Poor selection of fixtures and no flexibility to change out to what a customer wants. and I am pretty sure they lied about some of the electrical stuff.

I love Stateson. They built my villa in Christiansburg and I was very happy with it but decided I wanted a house again so Stateson was the logical choice.

Likely To Recommend

Likely To Recommend - Already own a villa and I’m now building a house. Great company to work with.

Well made house. Complete communication throughout construction. All staff us personable and professional

The entire experience was great. They are customer focused ensuring that the product they receive is as advertised

The lack of communication between the different departments within the company is severally lacking. We had multiple issues with our build. What we had picked for our home in our design meeting, a good portion of the items were not ordered or the wrong products were installed. There is also a sever lack of quality control within the company in regards to making sure the different phases of the build is done correctly. We had multiple studs that were warped and had two that had been charged in a fire installed. The wall that was framed to separate the living room and master bedroom was off. The overall quality of the finishing work was sup pair as well. We have only been in our house for a year and we have had major plumbing issues, siding has fallen off the house, cracked foundation wall, garage not sealed, damaged dry wall installed in garage, missing seal on the outside for the garage door, all of the bathtubs and countertops in the bathrooms have deep scratches in them.

The team at Hills Quarter in Irvington, Va. are wonderful people to work with and communicate well!

Connor made the project really enjoyable.

Overall, the quality of the home is great. I would have liked to have more options in the design process, more customization availability for a home that I would not have created a plan to redesign in the future.

Stateson has been a great builder to work with. We did run into a few snags along the way, however, we go that taken care very quickly and efficiently.

The whole process for building our home was smooth.

Love my new home and the process is well organized from contract to close. Always knew what to expect next and felt like the whole team (Sales & Construction) wanted me to be happy with my home.

There were a couple of quality control issues that are being addressed and getting fixed, but off the bat there was kind of a bigger list than I thought there was going to be.

The quality of the home is very good and the staff is friendly and courteous, works very hard to satisfy our warranty concerns.

Construction of our house in 2024 was rapid and without any major problems.

Stateson went above and beyond to provide a quality house that was completed ahead of schedule!

Additional Comments

Additional Comments - Connor and Chad were great communicating through the app and providing weekly updates.

The company is very nice to work with, we have had great communications with all the staff, prompt and excellent service, The employees/associates are great to work with and very nice

Sales Manager

Sales Manager - Denny took the time to show us multiple model homes (even ones out of town). He was knowledgeable, patient and walked us through every step of the process. If I could give more than 5 stars I would!

Overall, this was a positive experience. Stateson Homes is communicative and responsive.

Very professional and respectful

Stateson Homes has been awesome to work with from start to finish!

Ease of Process

Ease of Process - Stateson made the entire home building/ buying process a breeze!

Great team of professionals working hard to make sure that you are satisfied. Thank you all for all you did to make our home buying experience possible.

Yes

Stateson Homes strives to making home purchases an enjoyable experience. Professional staff members walk buyers through the entire process with ease. They assist with everything from financing to the selection of options that make your new home personal.

Quality

Quality - Superb quality was not only my goal but that of Stateson Homes. Exceptional quality was the end result.

Everyone has been very attentive and professional when answering my many questions!

I already have. I was at a function this past Friday1 Nov and in conversation they shared they were in search a home builder in Matthews. I shared the quality and timeliness of Stateson. I gave them the number Stateson.

The home building process with Stateson Homes was great! We were moving from out of state and they made us feel very involved in the process with weekly updates and progress pictures! The building process was fast and we feel the quality of the home is great!

Professional & Organized

Professional & Organized - All updates were included in the app and they were ahead of schedule during the entire building process making it go very smoothly!

Areas Of Satisfaction

Areas Of Satisfaction - Communication about home updates, quality of their construction, and ability to stick to our agreed upon schedule/timeline

Professional & Organized

Professional & Organized - I received regular communication and construction status reports.

Schedule

Schedule - Precisely met the schedule.

Additional Comments

Additional Comments - We never thought we would want to go through the headaches of building a new home, but with Stateson it was a very smooth and an easy process. We were so pleased with every aspect from picking out the floor plan, design center, quality and the reasonable time in which it took to build the house. We would highly recommend Stateston to anyone wanting to purchase a new home.