We had a bathroom remodeled. Our experience was not good. Poor workmanship. Poor contractor oversight. Paint job was a disaster. A backup contractor was sent in at one point to fix/finish work the primary contractor left undone. Still finding paint problems that we have been correcting ourselves rather than have another worker from the company return. Our garage, our patio, and our yard were used as work areas (which we agreed to) but all were left in a sorry state due to a sloppy contractor. We have undertaken many remodels of homes over the years and never, ever, have we experienced such an awful experience. The daily problems were endless, exasperating and could have been prevented.
Quality of work is great & that is what was recommended to us by friends that had used the company for their project. These friends, as well as us, found the communication between the So MD administration to the workers to have many holes/issues which was the main source of frustration. We want to emphasize that we feel the communication issues came from top down. We communicated, as directed, through Buildertrend. It appears as if BuilderTrend was not used consistently throughout the company. Lastly, we dealt with 4 separate plumbing leaks - and that is unacceptable!
The customer experience was not great. We felt like we were forgotten about a couple of times (no show for office and site appts) and an item we were promised (island extension framing) was later charged to us the day of the build, which we had to negotiate down but still pay.
Workers were great in their areas of expertise; however, communication with a solid schedule was not present.
They did a wonderful job and I highly recommend them.
I would not recommend them because of their lack of communication and their lack of professionalism and being on time.
After they received my money, I no longer existed. No phone calls returned, products ordered were incorrect, no support, and management would not return my phone call for three weeks until they needed additional money for a cabinet that was incorrectly ordered.
We have not heard back yet from So. MD Kitchen, Bath, Floors & Design concerning water seepage under the shower tiles. So I cannot rate this question until that is taken care of.
I had to call them to see what was going on because they just didn't come out when they were supposed to.
We chose to Use a designer because we needed help with vision. We should have stopped our relationship very early in the process but Covid and other circumstances interfered. We did not have help with designing. The “designer” was focused on selling rather than ensuring a kitchen we would love. We do not love our kitchen.
They are very professional! The craftsmanship was outstanding!
The overall process was quit frustrating, but we are happy with the final results. We would not recommend based on the amount of frustration we had to deal with at the price point of a high quality job. I understand that our job was conducted under Covid-19 restrictions and maybe the process would have proceeded differently under normal circumstances. But the frustration did not stem from schedule slip or exposure concerns, it came from poor communication, lack of attention to detail, and having to rework multiple steps of the job.
We have already recommended your services to a neighbor.
I would recommend this company but with a caveat. You have examine the materials they install. The 2 vanities we bought are incomplete and have still not been rectified.
I think the project was given to someone that was beyond their ability. At least they did it the rework during that time, and we did not have to wait until the end. It was supposed to we a week-long project; it took them two weeks to complete the work. There is a lot of dissatisfaction with how they left the project. There was a lot of dissatisfaction with the Project Managers. When the Project Managers came out at the end, they told us they offer a house cleaning service, which was not shared upfront. There was a lot of displeasure with how they conducted themselves. In my opinion, it was not professional.
The project took more the twice the time that it should have.
It was not a very easy process with them. The finished product is nice, but the process was difficult.
I was not satisfied with the professionalism and communication.
They have done good work for us in two homes. The one in Southern Maryland (2014) was a bit better than the one in Alexandria (2017).
One year and a half after completing the kitchen remodeling job, I am still in awe of the job they did, from initial design to choice of paint colors, to expertise in tearing out walls, to laying tile, to installing cupboards, and to keeping to the initial agreed-upon schedule. I have found absolutely NO flaws. I especially appreciated the outstanding design expertise and they were cheerful and easy to work with, welcoming my input at all times. I thank you, Southern Maryland Kitchen, Bath Floors & Design! Carolyn Ebel
The product is good. The management and scheduling were not good.
Southern Maryland exceeded my expectations with their design work and the initial design of the whole kitchen.
Southern Maryland Kitchen, Bath, Floors & Design comes with my highest recommendation possible (see comments below). This is the 3rd project that they did for us & we will use them again for future projects.
Overall good quality of work and outstanding design process, however work was slow/behind schedule and with money in hand the communication falls out and simple fixes take months to resolve.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Southern Maryland Kitchen, Bath, Floors & Design as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys