This is my first major remodel and it was not a good experience. The materials and final design are great, I love them. The workers, electrical and plumbing contractors were all professional and did a great job. Unfortunately the delays and the foremen and project managers were less than professional and optimal. The original foreman quit within a few weeks of the beginning of my job because of the lack of communication within your company. He and I had discussed the placement of some electrical/light switches and when the electricians came they had no knowledge of our conversation and were told by the replacement foreman (who was the project manager) when they suggested different placement of the electrical outlets that they were not to do anything different than place them where they were originally. (The original kitchen was outdated and they electrical outlets really could have been placed with the electricians recommendations) As far as the design, I told Anthony what I wanted to spend. The first design came in more than double that amount. It was beautiful but not appropriate for the size of my home and so far away from my budget. Hindsight shows I should have left then and found another contractor that listened to me and has project managers and foreman that take pride in their job, are professional and keep to a time schedule within reason. My job was supposed to be completed by June 10th and wasn't done until into the beginning of July. Other issues were the dumpster arrived late and was removed before all the contractor trash was removed from my garage. I had to ask repeatedly for the trash to be removed. Miscommunication about the painting, the countertop templating and my ability to go to the granite dealer and pick my own granite out (This was something that Anthony told me about but no one mentioned it during the job)I was not kept updated on work done with the exception of John Dees and Butch when they were at the house and did notes with pictures. All in all the communication wasn't great and most of the work was supposed to be done while I was on vacation. The job was supposed to be done by then and when I saw that it was not I made plans with both Kyle and Darryl to contact my son who was in town and also my daughter, but there were so many problems that nothing got accomplished that week delaying the countertop template and install and substantial completion and keeping me on buildertrend then whole week I was on vacation. I am not going to recommend Southern Maryland Kitchen, Bath, Floors and design to anyone.

We had a bathroom remodeled. Our experience was not good. Poor workmanship. Poor contractor oversight. Paint job was a disaster. A backup contractor was sent in at one point to fix/finish work the primary contractor left undone. Still finding paint problems that we have been correcting ourselves rather than have another worker from the company return. Our garage, our patio, and our yard were used as work areas (which we agreed to) but all were left in a sorry state due to a sloppy contractor. We have undertaken many remodels of homes over the years and never, ever, have we experienced such an awful experience. The daily problems were endless, exasperating and could have been prevented.

Quality of work is great & that is what was recommended to us by friends that had used the company for their project. These friends, as well as us, found the communication between the So MD administration to the workers to have many holes/issues which was the main source of frustration. We want to emphasize that we feel the communication issues came from top down. We communicated, as directed, through Buildertrend. It appears as if BuilderTrend was not used consistently throughout the company. Lastly, we dealt with 4 separate plumbing leaks - and that is unacceptable!

The customer experience was not great. We felt like we were forgotten about a couple of times (no show for office and site appts) and an item we were promised (island extension framing) was later charged to us the day of the build, which we had to negotiate down but still pay.

Workers were great in their areas of expertise; however, communication with a solid schedule was not present.

They did a wonderful job and I highly recommend them.

I would not recommend them because of their lack of communication and their lack of professionalism and being on time.

After they received my money, I no longer existed. No phone calls returned, products ordered were incorrect, no support, and management would not return my phone call for three weeks until they needed additional money for a cabinet that was incorrectly ordered.

We have not heard back yet from So. MD Kitchen, Bath, Floors & Design concerning water seepage under the shower tiles. So I cannot rate this question until that is taken care of.

I had to call them to see what was going on because they just didn't come out when they were supposed to.

We chose to Use a designer because we needed help with vision. We should have stopped our relationship very early in the process but Covid and other circumstances interfered. We did not have help with designing. The “designer” was focused on selling rather than ensuring a kitchen we would love. We do not love our kitchen.

They are very professional! The craftsmanship was outstanding!

The overall process was quit frustrating, but we are happy with the final results. We would not recommend based on the amount of frustration we had to deal with at the price point of a high quality job. I understand that our job was conducted under Covid-19 restrictions and maybe the process would have proceeded differently under normal circumstances. But the frustration did not stem from schedule slip or exposure concerns, it came from poor communication, lack of attention to detail, and having to rework multiple steps of the job.

We have already recommended your services to a neighbor.

I would recommend this company but with a caveat. You have examine the materials they install. The 2 vanities we bought are incomplete and have still not been rectified.

I think the project was given to someone that was beyond their ability. At least they did it the rework during that time, and we did not have to wait until the end. It was supposed to we a week-long project; it took them two weeks to complete the work. There is a lot of dissatisfaction with how they left the project. There was a lot of dissatisfaction with the Project Managers. When the Project Managers came out at the end, they told us they offer a house cleaning service, which was not shared upfront. There was a lot of displeasure with how they conducted themselves. In my opinion, it was not professional.

not sure

The project took more the twice the time that it should have.

It was not a very easy process with them. The finished product is nice, but the process was difficult.

I was not satisfied with the professionalism and communication.

They have done good work for us in two homes. The one in Southern Maryland (2014) was a bit better than the one in Alexandria (2017).

One year and a half after completing the kitchen remodeling job, I am still in awe of the job they did, from initial design to choice of paint colors, to expertise in tearing out walls, to laying tile, to installing cupboards, and to keeping to the initial agreed-upon schedule. I have found absolutely NO flaws. I especially appreciated the outstanding design expertise and they were cheerful and easy to work with, welcoming my input at all times. I thank you, Southern Maryland Kitchen, Bath Floors & Design! Carolyn Ebel

The product is good. The management and scheduling were not good.

Southern Maryland exceeded my expectations with their design work and the initial design of the whole kitchen.

Southern Maryland Kitchen, Bath, Floors & Design comes with my highest recommendation possible (see comments below). This is the 3rd project that they did for us & we will use them again for future projects.