I spent 34,000 dollars on a simple kitchen remodel (as told to me by the designer, installers and project manager) that required greater than 190 days to complete. I could have done this job for 1/2 the cost with materials equal to or better in 2/3s of the time. It took me two to three months to fill this survey out professionally.
The design attention to detail was poor: 1) Island was too large, it was reduced during the preconstruction meeting, then they installed an island that wobbled due to poor design (doors on both sides), they fixed it but that took a week of effort. 2) I had to point out the island was missing a power outlet per electrical code - they fixed it but should have done this without my having to insist on it 3) existing electrical outlets were not all taken into account and we now have an outlet inside a cabinet where none is needed 4) transition pieces between doors/other rooms were not included in the design 5) built in microwave power run via a cable in a cabinet which reduces the cabinets usefulness 6) cabinet design was not discussed with us much so details such as how far open the doors swing were not covered, some doors don't open as far as needed 7) the space allotted for the refrigerator did not allow for potential issues with a refrigerator that might be larger than the spec - we got an out of spec refrigerator, they were no help in resolving the problem (we are still working to resolve this problem 3 months later)
The work itself was done with workers who didn't pay attention to details. We had two floor vents covered up. They knew about one, I had to point out the other which lead to rework being needed. In another case the drawings clearly showed where power wires needed to be moved and they weren't until i pointed it out.
Communications with the company did not go as quickly, smoothly or promised by Anthony. Schedules were changed all the time and I never knew what days or at what time of day workers would show up. You talk to a worker who says i will see you in the morning, then they don't show up and we got no notice. We were promised photos of the days work each day in the Builders Trend app. Apparently the sub contractors were not required to post such photos. The main staff did so on a catch as can basis. I get it that supply chain issues had some affect on scheduling but what about giving the customer some notice?
I will say that the cabinet and countertop installers and plumbers were excellent. They came in, did their jobs quietly, cleaned up and left. The carpenter was very good when he wasn't talking to somebody.
I had the distinct feeling that other jobs were more important to them than ours which affected scheduling of workers for our job. Just my luck to catch them when they were super busy.
We are very satisfied with the quality of the materials used, of course we paid for that quality.
I would definitely share our experience, both positives and negatives.
There is no communication and no real organization of the process.
This rating is based on from the point of doing the contract to the end of the project.
We were very pleased with everyone who worked on our project. They were professional, friendly and did quality work. We would go to them again for our next project.
The entire staff was outstanding to work with and the final product was exactly what we wanted!!
The workers did Great job, needs better project management.
Quality of work and materials was exceptional. Communication had some issues.
Communication was not very good. We were constantly having to follow up on the project.
Job took a lot longer than was suppose to. Terrible communication and we were never sure who was going to show up at the job site and at what time. It would of been nice to have the same people come back to the job. You get comfortable with the the workers then somebody new comes out and they are not sure what they are actually supposed to be doing, my husband had to inform them. When a worker was requested we were told that they were not available that they were sent to another job. When we did request a worker for our backsplash we were told he was not the right person to do what needed to be done, but the person that was sent out to do the job did terrible and we had to have someone else come out and fix the job. Has another instance when someone came to fix some issues, they left and did not notify my husband (he was working from home) that he was done and it ended up that there was still a problem so someone else had to come out and fix that problem. Also, items should be verified before sent to the customer. We had items installed that were not the correct item ordered, items were damaged and had to be replaced by manufacture and when the workers came to install the items that needed to be replaced they had to wrong item (item belonged at another customer site).
Will not recommend them for any job…..poor communication or none at all….
Communication was excellent. Southern Maryland Kitchen, Bath, Floors & Design walked me through every step of the process.
Anthony from extremely Southern Maryland Kitchen, Bath, Floors & Design was helpful and had good taste. Anthony was very good at recommending color choices.
We would definitely recommend Southern Maryland Kitchen, Bath, Floors & design to family and friends. Everything we got from them was a high-quality product at a fair price. We will definitely use them in the future for any renovations needed.
Communication about when crew would be at the home was poor. The key was no longer in the lock box( left on the counter) and I had people showing up to my home unannounced when I was not expecting them. The cabinets are poorly put together, staples able to be seen on over half the doors. Spoke with a sales rep from the cabinet company and he had not be notified of the issues when we were told that he was. The grout is cracking and chipping again after already being fixed once. I was told on the final walk through that it is now a warranty problem. Extremely disappointed and dissatisfied with the experience.
Quality of work is outstanding
Quality workmanship, very respectful of our home. Design team knowledgeable and friendly.
Our overall experience was really tainted by the sloppy tilework and dealings with Paul Jenkins. If you choose this company I recommend capturing all communication and questions through their Buildertrend app so it's all documented.
I really like the quality of the work and the products. I, however, don't feel that we have been treated as valued customers. We have been waiting for a part that was supposedly ordered in October that has never arrived. We don't receive any updates about it and I wonder if anyone is even thinking about our job anymore.
It's the best quality of work for the price.
I extremely disappointed in customer service, management of project and communication from Southern Maryland Kitchen, Bath, Floors & Design. Especially from upper management during the entire project.
I really appreciated their professionalism. They took a lot of time to explain the process. The workers were very professional while executing the work.
They did an excellent job. The craftsmanship was excellent!
We contracted to have your countertops replaced and a new backsplash installed. The workmanship on the countertop installation was poor. The seams were poorly matched and there was a large gap between my countertop and my cabinets. In some places the gap was over and inch. I told the installers that it was unacceptable and they said my cabinets were not level and they had to shim the countertop to be level. I was told that covering the gap with trim was our responsibility. I argued with Anthony that spending over $5,000 should mean I didn't have additional work too do for a finished countertop. I asked for a discount to compensation for your dissatisfaction. My request was denied. The gap remained our responsibility and we had to pay the full contracted price.
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When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Southern Maryland Kitchen, Bath, Floors & Design as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys