Southern Maryland Kitchen, Bath, Floors & Design

The product is good. The management and scheduling were not good.

Southern Maryland exceeded my expectations with their design work and the initial design of the whole kitchen.

Southern Maryland Kitchen, Bath, Floors & Design comes with my highest recommendation possible (see comments below). This is the 3rd project that they did for us & we will use them again for future projects.

Overall good quality of work and outstanding design process, however work was slow/behind schedule and with money in hand the communication falls out and simple fixes take months to resolve.

They were great.

I had difficulties with communication, pertinent details left out, and craftsmanship for the price was very high. I had to have them come back because I still had some issues. I still need them to come back. I don't know if there is a solution. I had wood floors put in and there are some holes in the boards. They just filled them in with putty. The whole boards should have been removed and replaced. We actually did part of the work also.

Everything they did was quality. They stayed on schedule, they cleaned up after themselves, and all of the people that came were friendly and tried to stay out of our way as much as possible. We were very happy with them.

It was an absolute pleasure to work with everyone from the sales team - right down to the contractors. And the price was very competitive for the kitchen remodel we were doing.

I was happy with everything.

Not sure. Quality of work was good and team that performed the work was good, but I became frustrated with the lack of communication regarding changes to the schedule from the project manager. I wanted to know when someone would be and wouldn't be in my house on any given day and that was hard to do. Some of the changes and additions that were made prior to the project starting seemed to not be communicated to the folks who were doing the job and perhaps the folks ordering the materials. There was no final walk through communicated to me for quality assurance once the team was complete, and perhaps that is normal practice but I did not like it.

Expertise

I did have an issue with the whole process.

Professional & Organized

The company they had contracted out stained the floor the wrong colour at first. I had to get them to come out a few times to fix some stuff.

Areas For Improvement

I was not satisfied with the communication. A lot of the people that came out to do the work did not speak English. When I checked on the floor and it was the wrong colour that was big deal. They left stuff everywhere and when they came back out to do the floor the right colour they put the wrong shoe moulding up. I had to have them came back out again to put the correct one on.

Areas For Improvement

They missed the deadline to have the project completed.

Areas Of Satisfaction

I was most satisfied with their ability to make up for the deadline and make it an acceptable project.

Areas For Improvement

There were some minor details. Nothing major.

Areas Of Satisfaction

The design and the final product.

Areas For Improvement

None

Areas Of Satisfaction

I was most satisfied with the convenience. They are a small business and they were great with recommended the best products for what we needed to do

Additional Comments

I was very satisfied and I had no complaints.

We love our cabinets and floors!

Lead Source

We saw a sign while we were driving around.

Areas Of Satisfaction

The workmanship is very professional.

Additional Comments

Everyone working for this company was easy to work with. If the app was updated regularly and information on it accurate, I would be extremely impressed with entire process from planning to execution.

Areas Of Satisfaction

The workmanship was outstanding! The techs did a great job with the install and went all the way to ensure we were happy with the final project. You hear so many stories about companies who take short cuts and tell the owners tall tales that it's the best option or just do it half way to get the job complete. Our designer and the techs were great. We really appreciated the knowledge and candid input that helped us not make some mistakes which we would have been stuck with!

Areas Of Satisfaction

I was most satisfied with the communication with the contractors. The online system was great.

I highly recommend this company. I am more than satisfied with the completed project. I will definitely call upon the company again for my next home projects. Thank you to Tony and Daryl, and ALL of the awesome contractors.

Areas For Improvement

N/A

Areas Of Satisfaction

Quality of work and communication.

Areas For Improvement

None

Areas Of Satisfaction

Materials and workmanship

Areas Of Satisfaction

I was most satisfied with the material and the craftsmanship of the counter top and the back splash.

Areas For Improvement

They did not fall short of my expectations.

This organizations was fantastic to work with. Good Communications, clear estimate, assistance and suggestions were great, and the project met our requirements. When they found unexpected issues they had solutions and took care of the issues. Excellent group of people to work with.

Areas Of Satisfaction

Their contractors were super, very professional. Their plumber found a problem with our well bladder tank, we were able to take care of it before it became a problem. They were only there to hook up the bathroom fixtures.

Additional Comments

Thanks folks you did a wonderful job!

Areas Of Satisfaction

Quality and workmanship