Showed up when they said they would, made sure I was aware of the process and timing, clearly communicated any changes or instructions, did what they promised they would, and stayed friendly and positive throughout the project. Thank you!
We are absolutely thrilled with our new wood fence with lattice top. The wood is extremely high quality and the installation was top notch. We have had many complements from friends and neighbors. A much more superior fence than their competitors. Chris the estimator showed us the wood they use and when we compared with the competition we realized it was much better quality. Raoul the installer did a fantastic job. We are so happy we went with Sierra.
Suhas said they done good work for him, but the only issue was they initial estimate changed and went up about $350 because they forgot to include the gate, but other than that the work has been good.
Sierra Structures did a first class job building our wood fence. A shoutout to Jody who has been incredibly helpful at every step of the way, and to Raul and his crew for their excellent construction work. We are extremely pleased and would recommend SS very highly.
I think overall everyone I had contact with did well. The project estimator who came out did a good job. The assistant in the office did a good job keeping up with the accounting and the inspections. The foreman of the crew was excellent. Everyone involved did a great job.
Sierra Structures had excellent and prompt communication throughout the entire process.
Sierra Structures did a great job in a timely manner.
Linda and Liz at the main office communicated effectively and very timely - I never had to wait more than an hour or so to receive a response, even if it was just to let me know they were researching a question. Also, they were both very nice and professional and I felt they were honest with all questions I had. It was refreshing to have this level of customer service that I expect on a regular basis but rarely receive. Jody, the head fence guy, met at my house for the consultation. He was VERY detailed and clear what to expect with the fence, the timing, where it was going to go exactly, and worked with me to figure out the best fence design due to constraints with my property lines and power/water/gas lines. I knew what to expect after our conversation and the fence lived up to the expectation. Last, the crew who actually put up the fence worked very hard, were polite, and kept me updated throughout the project. And their clean-up was excellent - not a single thing left except the fence was leftover! :) Thanks for everything.
I was very happy with the installer he was very polite and a hard worker I am very pleased with my fence and the installer.
This is the third project that Sierra Structures has completed for me and I am 100% satisfied. I will call them again for my next project and I have recommended them to several friends!
They made the process very easy. This was my first time ever commissioning a project like this, and even though the weather did not cooperate with us, they made sure I knew everything that was going on every step of the way.
I appreciated Jody for helping me pick out what I needed. The installation crew was great communicating with me what time and how we were going to work around the weather.
I was most satisfied with the communication. Jody was helpful and explained everything in detail. It was efficient.
Our friends recommended us, and that's the reason we used Sierra Structures.
Sierra Structures was extremely professional during our fence installation. They kept us in the loop about any changes or new developments, the work was completed when they said it would be, and they didn't leave a mess when they were finished. Everything worked perfectly, we couldn't be happier.
I am a very happy customer.
Superb organization and communication! Outstanding professional staff! Thank you for staying on time too.
I was very pleased with the job they did. They worked with me on the schedule. The fence looks great.
Most pleased with my new fence.
Sierra Structures did a great job with our privacy fence.
Angela Perry very pleasing to work with and very professional.
I am so glad we decided to replace our rotting porch with Trax. It is attractive, safe, and easy to maintain. I love the look of it. I like the precision of the materials and installation. Travis helped with the color selections and the two colors went together so well and match other structures around our house.
Travis House, and Liz at the office
This was the nicest, smoothest, best-run project we've ever had. The project manager listened carefully to what we wanted and how we wanted it done. No high pressure - just a good quote. The work team was amazing. Nice, comfortable to have around, worked HARD, and did a beautiful job. We couldn't be any happier!
Everything was done professionally and the work crew worked hard. If they couldn't be there on some days (because of weather), I got a call in advance to let me know. You do not know just how rare it is for companies to keep you in the loop anymore. They worked with us to find the best way to contain our dogs while the old fence was torn down and the new one put up.
My wife and I are more than satisfied with our fence and our new beautiful deck. Travis was easy to work with and very knowledgeable about construction. Liz was amazing from start to finish. The crews were prompt, courteous, and did superior work. I would recommend Sierra Structures to anyone who wants top quality workmanship and customer care..... Lee Tucker, Zebulon NC
I am extremely satisfied with the whole project from the quote I got in July to the complete completion. They were professional and on time. The whole team was amazing. I am very happy because since I have bought the house it has not been smooth like that. I was pretty amazed by the work.
I would like to recognize Jody, Liz, Raul, and his helper. Raul was amazing. He did not make me feel worthless. He kept a smile on his face, even when telling me about the dirt. I was very pleased. I appreciate them very much. Everyone was beyond. The project was amazing from start to end.
Everyone was great. Top notch service and will continue to use for our future projects.
Pleasure to work with the Sierra Structures Inc. team. We love our new fence! It's beautiful and gets the job done -- our dog loves chasing anything that moves in the backyard.
Very happy with the work we had done!
The installer did a fantastic job and Liz McGill was outstanding and helpful in helping the project move forward and helping with the contract.
From quote to installation, experience was professional and they always did what they said they would do. No stress at all.
Dan was great! Great service, great advice.
I highly recommend Sierra Strictures.
I really appreciated Jody's willingness to work with us on terms of keeping the costs down while at the same time keeping to our original conception and aesthetic preferences. We were also incredibly impressed with Mike's work ethic and thoroughness, and the clearing work he did was unbelievably thorough and well beyond what we expected for the job.
Both Jody and Mike were outstanding and really made our experience with Sierra Structures exceptional.
I was satisfied overall.
Dawayne and Jody were exceptional.
I would like to recognize Jody Herndon.
Great experience, excellent workmanship, very satisfied.
I am most satisfied with the quality of the fence.
Dan did a great job.
Sierra structures did a great job of communicating weather related delays. Some things can’t be helped!
Great experience from the first appointment until the last appointment. We even talked about future projects :)
His professionalism and knowledge played a big part of using Sierra Structures
The crew came in and went right to work. They didn't waste anytime or talk among themselves.
Excellent experience from start to finish. We selected Sierra Structures out of three companies that provided quotes because the pricing was competitive, everyone at the company was incredibly responsive, and they had very good reviews. Responsiveness was most important to us, and they really were awesome the whole way through.
Jody was great in person and Liz was great on the phone. Both were very responsive, kind, and helpful.
I can't say enough good things about the entire Sierra Structures team. Dan was wonderful to work with from start to finish. He helped create a beautiful fence and arbor for our home and didn't give up despite quite a bit of back and forth with the city. JJ and his brother did excellent job constructing the fence in a quick and clean manner. I also want to give a shout out to Liz for her positive attitude and keeping us informed at every turn.
We had a preconceived idea of installing a wood privacy fence, but Dan explained why aluminum would be a better material aesthetically, and we're much happier with his recommendation.
I had two or three companies to select from. Sierra Structures responded to me quickly and professionally. We are very pleased with the results and would recommend them to others.
Everyone that I work with were all professional.
They were great. They were professional, friendly, and efficient. I would just like to say thank you.
They had good customer service.
Sierra Structures refurbished my deck and replace three wooden gates around the pool with aluminum gates. The quoted price was reasonable - at or lower than competing quotes. Travis and Liz kept me informed about the status of both jobs. Now the deck and those gates look fantastic!! Thanks, Sierra Structures!!
This is a very economical and professional company. I am very pleased with all of our interactions and workmanship!
Experienced, professional and thorough. Great job!
I love my fence, it is really pretty.
Everything was perfect.
They did exactly what I wanted and I will use again on the future projects on the house.
We worked most closely with Jody, Stephanie, and Michael and all three were knowledgeable, professional, and very NICE; working with genuinely kind people made it a really great experience.
The work they did was very good. I am happy with the price and service we got from the company and Dan.
Rather than direct me to a website or Home depot to view a limited selection of products, Travis met us at a building supply store where we could actually see a variety of them in settings. It made it much easier to decide what we wanted.
I would like to say that our installer Michael, did an amazing job. Great guy too.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Sierra Structures - Fences, Decks & Screen Porches as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys