Areas Of Satisfaction - Very trustworthy.
I am very happy with the quality of my home and have recommended Saltwater to a number of people already. I believe they are truly committed to my satisfaction.
Areas Of Satisfaction - Quality, follow through, commitment to my satisfaction
Areas Of Satisfaction - I was most satisfied with the quality, organization, and timelines of the build.
Lane and Harrison were great to work with. They build a fantastic and high-end house at a very reasonable price. Their craftsmanship and build approach is second to none. We have are currently underway on another project with Saltwater homes.
Areas Of Satisfaction - The quality or craftsmanship of the house as well as the cost to build.
Lead Source - Referral and they built the house across the street from us several years ago.
Lead Source - I heard about Saltwater Homes from friends.
This is the first custom home that my wife and I have had built. It's a big undertaking, but I would highly recommend Saltwater Homes if you're considering building. Their experience and professionalism made the process much easier on us than we had expected.
Areas For Improvement - None
Lead Source - Reference from a friend.
Very easy company to deal with. I had change orders, name it....nothing seemed to be a problem for them.
Areas For Improvement - None at all
Areas Of Satisfaction - The attention to detail. The service after the home was built. Overall cost and quality of the build. Super nice crew and subs.
as an out of state owner we were met with certain challenges saltwater addressed those in a timely fashion
Areas Of Satisfaction - a quality built home even comments by neighbors of how sturdy and secure the home will be in inclement weather
Saltwater Homes did a wonderful job building our spec home on the Isle of Palms. I think the biggest positive... the house was finished on time. In the building world, that goes a long way. We are already building house #2 with Saltwater Homes and hope that it will continue to be a long term relationship!
Areas Of Satisfaction - Timeframe and finish date were met.I was at the house almost every day, I really liked how friendly the sub contractors were.Lane and Harrison answered every call, email and text I sent. So I was always in the loop.
Lead Source - Friends and I had been in several homes they had built.
The company and its staff are committed to customer satisfaction and very responsive to client concerns/issues
Areas Of Satisfaction - Trim people;plumbing personnel;flooring/tile-courteous,professional,responsive
We had a very good experience working with Saltwater Homes while building our home last year. Everyone was very professional but also warm and personal and encouraging to us through out the process. Lane was always positive and available to help walk us through the initial processes of obtaining a plan and getting permission from our neighborhood architectural review board which can be very confusing and frustrating to a first time builder. They made it a smooth process for us. I was so impressed with their quick responses to our many questions and concerns - they were so careful to explain all of the pros and cons of the various decisions encountered in building a home. Scott James was our primary project manager, and he was very quick to respond when we contacted him throughout the process. Scott also paid very close attention to even the smallest of details and this really made a difference in the quality of our home. He went out of his way to make sure we were happy and satisfied with the various steps along the way. We are so pleased with the final result! I would highly recommend Saltwater Homes to anyone.
Areas Of Satisfaction - I was most satisfied with their communication and positive attitude about helping us to create the home we wanted in the most cost effective manner. They were very good at explaining the pros and cons of different options and they responded quickly and thoroughly to our questions. They were always available and always keeping us up-to-date on the process. They were very easy to work with and it was always a very pleasant and encouraging experience to meet with them as we progressed. Scott James, our project manager, paid great attention to detail and was so quick to get back to us anytime we contacted him. I would highly recommend Saltwater Homes to anyone and I have in fact given their name to several friends. We are very pleased with the end result and are enjoying our home so much!
Lead Source - We saw a home that we liked in our old neighborhood before we sold our house and approached the owners who told us Saltwater Homes had built it. They invited us in to see the home and we were very impressed with the design and building details.
Our experience with Saltwater Homes can be expressed as saying without a doubt, I would highly recommend this builder for his outstanding persistence, reputation, and the quality of his work. His virtue is go above and beyond to satisfy the home owner without the burden of extra expenses. His work ethics also include to maintain the set budget and place your mind as ease through the building process. As he says, "Let us do the worrying".
Areas Of Satisfaction - Quality and workmanship, to answer the why question: great employees and subcontractors that treated my home like their's :)
Lead Source - My wife and I interviewed several builders and found that we just clicked with Lane Baker of Saltwater Homes
I would recommend Saltwater Homes to anyone & everyone. They may not be the cheapest builder but you pay for what you get. The professionalism of these guys was phenomenal. The horror stories that I have heard from other people building houses using different contractors never materialized. Lane & Wade actually made this a fun & enjoyable process !!!
Areas For Improvement - None
Areas Of Satisfaction - Completely satisfied, I don't think there is a better home builder in the southeast
Where Saltwater really shines, I was never out of touch with my project manager Scott James. There was never a period that I didn't hear back from him when I had a question. Communication is so big, and they always made me feel like my questions were important to them. They helped me understand on my level exactly what was happening. They have excellent workmanship, especially their trim work. They far exceeded my expectations. I have the home I've been dreaming about for the last 15 years.
Construction Quality - It was a 10. They were awesome.
Areas Of Satisfaction - They far exceeded my expectations. I have the home I've been dreaming about for the last 15 years. I've never built a home before. They indulged a thousand questions from me. I like to know exactly what's going on every step of the way. Anything that I didn't understand, they were so patient with me and took the time to help me understand whatever it was. They have excellent workmanship, especially their trim work. The painters and roofing are just so excellent. Their subs are wonderful. Even on the punchlist, my project manager noticed things I would have never seen. He held the work to such a high standard. Their perfection and attention to detail was just awesome.
Lead Source - I started a few years ago walking myself through the internet to build my retirement house. That is exactly how I stumbled onto Saltwater. I was so impressed with their website and their information. I got 5 bids on my home. They were just right in there. I was so comfortable with the people at Saltwater; they're like family to me now. I knew from my first meeting that they would take care of me. I feel like I really lucked out. Who finds someone this great and satisfactory on the internet? I built in an area that is coastal. The name "Saltwater" is something that made me go to the website as well.
I would build with Saltwater Homes again. They are professional and their expertise was evident in the way the subcontractors were committed to doing the best job possible. They are eager to make things work for you, professional, courteous, and easy to get in touch with. Saltwater Homes is a great builders that does a fabulous job and cares about what they're doing.
Expertise - One thing that I liked about Saltwater was that when I was searching for a builder, he knew about how much it would cost just by looking at the plans, and his estimate was very close. He knows his business and how much things cost - the bid was only $8K off his estimate.
Schedule - He did a great job with the scheduling.
Budget - I came in $600 over budget, but we called it a wash because this was due to the city of Mt. Pleasant.
Construction Quality - The workmanship was out of this world! Top quality. I had several people come to the house and copy what he did.
Communication - Anything I needed, the staff was right there to answer any questions. The project manager, Wade, was on site every day and met with me to discuss what was going on. Very well done.
Problem Resolution - They were ahead of the game.
Clean & Safe - It was remarkable how clean it was every night. It was always clean, never any debris or trash laying around.
Trust - I would ask them to build another one in a minute. They won an award for my house from the Charleston HBA.
Likely To Recommend - I have recommended them to everyone I know that is going to build. They did top notch work and were very professional. I would build with Saltwater Homes again. They are professional and their expertise was evident in the way the subcontractors were committed to doing the best job possible. They are eager to make things work for you, professional, courteous, and easy to get in touch with. Saltwater Homes is a great builders that does a fabulous job and cares about what they're doing.
Areas For Improvement - I don't think they fell short of my expectations in any area. They were very on task and in tune with my needs and what I was looking for. If there was any kind of problem, they addressed it.
Areas Of Satisfaction - I was satisfied in all areas working with Saltwater Homes. They are well rounded, knew their craft, and had wonderful subcontractors who were all professional and courteous and took pride in what they did.
Form beginning to end, he went through everything with us. It can be a pretty daunting process with building a house from the ground up. He built it in less than 120 days and thats just beyond doubt as far as the ability of him to keep track of what we wanted. He really was good about appealing with what we wanted.
Areas Of Satisfaction - I really appreciate all that they did. I was satisfied with things that they did from scratch instead of just using generic things. The quality was beyond everything.
My experience has been excellent. The quality of the workmanship is exceptional. Their service during and after the sale has exceed my expectations. I would recommend Lane Baker, my salesperson, and Saltwater Homes to anyone.
Expertise - Saltwater Homes is great.
Areas Of Satisfaction - I really love the quality of the workmanship and their follow up services after the sales process was complete.
Saltwater Homes exceeded our expectations. They strive for excellence in their product and their service is outstanding. We would highly recommend choosing Saltwater Homes to build your dream home.
Areas Of Satisfaction - The quality of the home and their willingness to do whatever it took to make us happy and satisfied. We are 100% happy with everything. They were willing to fix any issues and made sure that everything was okay with them.
Areas Of Satisfaction - Total staff and quality of work
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Saltwater Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys