The build process itself was smooth - a few minor things that they went above and beyond to help us with (for example, our carpet choice was no longer available so they upgraded for free). We did have a more serious issue after closing, but their customer service team made sure everything was corrected and we left with a smile.
I loved the training from Kelsey about how everything works in my home. Jim my superintendent has been very helpful in fixing anything that was needed and did it quickly. Very quality construction and very happy with my home
Builder is very unique in craftsmanship. Homes as beautiful.
It was a very easy and organized process with the builder.
I can not say enough good things about SAB Homes and any issued we had were resolved.
I'm not the most satisfied with the quality.
We have been very satisfied with everything!
I simply can’t say enough about SAB Homes! This was my first build and it was smooth sailing from handshake to buy the lot to the “welcome home” handshake. They take tremendous pride in their business, staff, and customers.. and it shows. No detail was left undone; from the necessary piering to the smallest of paint details. I couldn’t be happier with the quality put into my new home. I’ve been in it one full month and believe me, I have tried to find fault and I simple can’t. I was at the site weekly and know each step was done well and to my very particular satisfaction level. Dennis kept me abreast to any concerns before I could even ask and the full staff are tremendous to work with. When you sign with SAB, you’ll get incredible value and a home you can live in for a lifetime.
Over the past 30 years, due to regular moves while serving in the military, I've bought and sold five different homes. I recently closed with SAB and it is by far the best house I've ever owned and my best house-buying experience. SAB is committed to quality and homeowner satisfaction in every detail of the houses they build; that commitment starts with the owner and VP and is shared by every member of the SAB team. Lots of builders build houses that are beautiful on the surface- SAB builds houses that are not only beautiful but incredibly well-built. And, every member of the SAB team went the extra mile to ensure every detail of my house was just the way I wanted it. I've never had the pleasure of dealing with a builder so customer-oriented and focused. I highly recommend SAB for your next home purchase!
Everyone I have met at SAB has proved, thus far (I have not yet moved into the home), to be very responsive to questions and concerns. As well, the site general manager, Dennis, goes beyond the ordinary in knowledge, ability/willingness to explain, and, most importantly, the credibility to trust that what he says will actually be achieved.
Very satisfied with it!
I have already recommend SAB to multiple friends and will continue to do so. We just bought a new home from another builder about 18 months ago and the experience with SAB is amazing when compared to other builder.
They were easy to work with.
They do phenomenal work and we are very pleased with our home.
We have and helped some of our friends come and join us to live in our SAB neighborhood.
I'd give you a 10.
Recognized Excellence - SAB Homes is a 1st class organization and their team made the process exceptionally smooth and enjoyable. The design team, Katie & Kaitlin, made our selection process fun and easy and our choices in the home flow together seamlessly. Raelynn & Brad were always available for questions regarding costs, plans, and material items and provided prompt response and service. Our site manager, Tom, was above and beyond helpful and diligent in his service, communication, and workmanship. Joanne provided a great deal of assistance with questions and updates during the process. Chelsey's weekly updates on our progress were critical to keeping us "in the know" during the building process and a game changer in the industry. Lastly, the subcontractors were a direct extension of SAB Homes with high quality craftsmanship and professionalism. Overall, our family couldn't be happier and could not have picked a better team to build our new home!
Recognized Excellence - Everyone that interacted with at SAB Homes exceeded our expectations. This is our fifth home, and by far, the best experience we have ever had. We look forward to many years in our new home and we are grateful for the professionalism of all that were involved in the process of getting us in our home. Thanks!
Recognized Excellence - Katie was very helpful and knowledgeable. She was a great asset in the selection process and as changes became necessary.
Additional Comments - Thank you for your help and support through this process. You were always patient and understanding of our concerns. I felt the overage costs were very reasonable. We love our new home!!!
Recognized Excellence - Katie and Adrianne where both a pleasure to work with!
Recognized Excellence - I have dealt with Adrienne. She has been outstanding.
Additional Comments - I have been totally impressed with all sides of S and B. It is a well built house and we love it. We would be willing to show it to any interested buyers anytime!
Recognized Excellence - Because it was only a spec home already finished on the KS side, I have only worked with Adrienne and Tom. They both have surpassed my expectation for what good service is. Courteous, thorough, quick with follow through and an approach that is at the highest level of professionalism, both of them. I know Tom just recently started, but was nothing but impressed with him. Adrienne was simply - - great, and great to work with.
Recognized Excellence - I really like Joanne Atterbury and Tom Hoelting. They did an awesome job of getting me into my house on time.
Recognized Excellence - Raelynn was extremely helpful during construction and with warranty issues that came up.
Any Changes? - I fI could change anything about my home I would want a bigger garage and patio.
Any Changes? - Larger garage, larger patio
Recognized Excellence - Adrienne has been wonderful through the warranty process. She always responds to our emails promptly and works to get repairs done as quickly as possible. John and Mason have done excellent work on the items that we need taken care of. They leave all work areas clean and don't hesitate to take care of items even if they are not on the list.
Any Changes? - I wish the garage was a foot or two deeper. Tight squeeze for my truck.
Additional Comments - We cannot say thank you enough for the home and service SAB has given us :)
Recognized Excellence - The whole team was great. Everybody did good.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of SAB Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys