I always recommend Steve and Rock Solid for their professional workmanship and good character.
Additional Comments - Steve was able to complete 2 other small jobs while at our house installing the door. No extra charge - great work.
Great service from initial contact to delivery of our door. We did experience a significant delay following placing our door and when it was delivered/installed but they kept us informed as to the reason and expected length of the delay.
Professional & Organized - The two individuals who attended at our home to do the installation were very professional and organized. It appeared they had worked together as a team for a while as they worked together very efficiently.
Recognized Excellence - The installation guys
Additional Comments - Matt was very knowledgeable and provided exceptional service in the selection process.
Provided an excellent product and service but supply chain delays.
Recognized Excellence - Steve Rock ( and his assistant ) and Matt Bondy
Areas Of Satisfaction - Great product and service. Good communication and trustworthy owner.
Additional Comments - Would definitely recommend to potential customers.
They were great to work with.
Recognized Excellence - Steve, the operator, and the site crew were good. They were efficient and answered all my questions.
Areas Of Satisfaction - They exceeded my expectations.
Additional Comments - They were great.
Matt and the team were very professional and helpful with us, they provided knowledgeable information got the job done on time and efficiently.
Clean - They cleaned as they went. Very good service
Communication - Matt kept us informed along the way
Quality Of Materials - There is no test coming through the windows anymore. Great product
Professional & Organized - They were very professional and organized
Recognized Excellence - Matt was amazing as well as Steve and the installers
Additional Comments - Thanks very much for helping us replace these windows. We will definitely reach out when we decide to replace the others and a new front door
Areas Of Satisfaction - Rock Solid had previously installed a door in the same area and when doing the current window job they didnt like the way the caulking around the door looked and re-caulked it.
They were very good.
Recognized Excellence - Everyone was great, right down to the helpers.
Areas For Improvement - They did not fall short of any expectations. Everything was great.
Areas Of Satisfaction - Time, price, and quality expectations were met or exceeded.
Additional Comments - Everyone was great, from Steve all the way down.
Rocksolid is top notch!! I've had other doors replaced by other companies and they were horrible! When Rocksolid replaced my door done by the other company we found out why my door was coming out from the frame, that company used MDF for the frame work of a storm door!!
Rocksolid removed all of that plus all the damaged rotting wood from the MDF and replaced it with the proper materials and they are extremely meticulous in everything they do! I was pleased with the outcome and will get my other windows from them when it's time!
Recognized Excellence - Matt Bondy was extremely helpful in picking the proper windows and doors and helping me with any questions I had. Dave was extremely professional and meticulous in making sure the job was done right and all materials were the correct ones. When I had questions about anything being done, he was great to answer them for me.
Areas Of Satisfaction - All around top notch quality workmanship and professional company! Thank you for not taking advantage of a single women!
Value - Everything from sales to installation went smoothly and professionally. Our front door is amazing! Thank you to everyone involved, for a job well done!
Recognized Excellence - Everyone from the owner, sales, and installers were exceptional
Areas Of Satisfaction - Every area exceeded my expectation
i recommended a person to contact you however they never received return phone call.
Recognized Excellence - foreman was excellent
salesperson and measurer were very professional
Recognized Excellence - I would like to recognize Matt and the crew for their exceptional service.
Areas For Improvement - Rocksolid Windows & Doors did not fall short of my expectations.
Areas Of Satisfaction - Rocksolid Windows & Doors exceeded my expectations in terms of holding the pricing during the delays.
Additional Comments - I would use Rocksolid Windows & Doors in a heartbeat again and recommend them to others.
Wasn’t home daughter in law was here very professional she said
Clean - The only way that I knew they had been to my house was that I had beautiful new windows! My husband was impressed with their professionalism and good manners.
Quality Of Materials - Totally awesome product!
Quality Of Workmanship - We have an old house so that brings challenges. The workmanship is incredible. We are very impressed.
Recognized Excellence - Matt and Steve
Additional Comments - Very pleased!
Schedule - This was because of covid and backorders, it was not within their control, but the material was not available.
Recognized Excellence - I would like to recognize the installation team for their exceptional service. They were not in a rush, and they had a nice pace when they were working. When they took a measurement they did it several times to make sure it was accurate, I was very impressed. They used a leveler and the communication between the team was clear, and it was phenomenal.
Areas For Improvement - Rocksolid Windows & Doors fell short of my expectations because of the material on backorder, but it was not within their control. We had agreed upon a tentative date, but because of material shortage it took more time. If they could have gotten it, they would have done it within the date.
Areas Of Satisfaction - Rocksolid Windows & Doors met my expectations with their perfectionism and how they did the work. They always cleaned after themselves, it was really good. I thought I was going to get a mess, but I did not have to clean up after them. The window fit like a glove because of the measurements. There was no muck ups.
I was very happy with their work.
Recognized Excellence - I would like to recognize the owner Steve for his exceptional service. The rest of the crew were fantastic too.
They are the best company I ever dealt with. They are considerate. They have great quality and workmanship.
Recognized Excellence - Steve Rock had exceptional service.
Areas Of Satisfaction - They met my expectations by explaining to me how everything was going to be done. They are very good at that.
Additional Comments - The men doing the job were very courteous and very helpful.
Recognized Excellence - Workers were professional and very conscience of ensuring area kept clean during and after completion of each window
Additional Comments - Would definitely refer to others
I was very excited with the way my house now looks. They were very professional and well organized. They completed job in a timely manner and I would highly recommend them to anyone
Clean - Every end of day everything was gone and our hose and yard was left very neat
Communication - Always keeping us well informed and communicated any changes or events that were going to take place.
Quality Of Materials - Looks beautiful easy to open and close. Well made
Quality Of Workmanship - I am very satisfied
Professional & Organized - Very organized respectful and professional
Schedule - Because our windows were delayed due to unforeseen circumstances as soon as they arrived they called us right away and booked it
Value - Was very happy with the price and product
Recognized Excellence - The owner Steve The salesman Matt and all the crew were exceptional
Areas For Improvement - None
Areas Of Satisfaction - In every aspect from the sales to the installation
Additional Comments - Thank you again. I feel like putting new windows and doors are an expensive undertaking but Rock Solid we’re exceptional and made us feel comfortable with the decision we made.
Recognized Excellence - Everyone was excellent. The owner Steve visited the job site and ensured things were going as planned, the head installer was amazing, Matt Bondy in sales always answered my questions or passed along the info for the correct person to answer, and Jen in the office went out of her way to get me needed paperwork.
Areas Of Satisfaction - All very well done.
Wonderful experience. Matt was our Sales Advisor, he was very knowledgeable and communicated every step of the way. Install day went smoothly. Very happy with our windows. Would recommend to anyone!
Recognized Excellence - Matt, Steve, and our install crew!
Areas Of Satisfaction - Communication was excellent. I like the "What to expect" flyer before the job
Additional Comments - Thanks guys!
Absolutely professional, clean and did an amazing job. I am very satisfied with my new doors. I would highly recommend
Pleasant to work with, very professional. Beautiful windows and a great job of installation. Cleanup was meticulous; no mess left on site.
Rocksolid workers show up when they say they will and leave the job with everything picked up and clean
They are extremely easy to deal with. I absolutely had a wonderful experience dealing with them.
Installers we very down and to earth. Explained anything we ask about and showed us anything we wanted
We love our new doors. They are beautiful and very “solid”. We live on the lake with strong winds and our old doors were very draughty. We had to pile blankets around the bottom to keep out the cold. We can’t believe the difference in how much warmer our house feels with the new doors. All work was done professionally and on the timeline we were given. We would certainly recommend this company to anyone looking for a first class product and high quality service.
Types of work - We had 2 exterior doors and a storm door installed.
Communication - All appointments took place as promised and on time. Everything was followed up with an email and/or phone call.
Quality Of Materials - Absolutely top notch!
Quality Of Workmanship - Again, absolutely top notch!
Recognized Excellence - It’s hard to single out one person as everyone involved provided amazing service. The salesperson Matt Bondy was friendly, professional and informative and kept every appointment and kept us apprised of everything concerning the doors and installation. The installers were friendly, efficient and skilled in their jobs. They worked quickly and left the work area spotless. Steve the owner met with us several times and came back after the installation without question when we asked for a small adjustment to the storm door. He is a hands on owner, really knows his stuff and is justifiably proud of his business. Our whole experience exceeded expectations.
They are a very good company.
Recognized Excellence - The whole crew very nice and very professional.
Areas Of Satisfaction - The window that they changed was very impressive and it was better than what i thought it would be.
Additional Comments - I would highly recommend them to anyone.
Recognized Excellence - Matt was great to deal with to purchase the windows. And there was a younger installer that was very good, but all where personable
We had all our windows replaced as well as front door and patio door. We were extremely pleased and would highly recommend ROCKSOLID.
Recognized Excellence - Rep Matt Bondy was a great very knowledgeable and honest. Thank you for the suggestion on our kitchen window. Went from a slider to a awning couldn’t be happier. Sorry guys I can’t remember your names but the three installers, they did an amazing job. Great people and great work!!
Areas Of Satisfaction - From the beginning Matt was not trying to sell us windows. He listened to what we wanted and needed and was not outrageous in cost. He sold us on the service as well as the windows. Explained the proses and answered all our questions. The hard work came after, the installers worked so hard and did a fabulous job. The ROCKSOLID Team from the beginning to the end met all our expectations.
Very pleased with their work and their product.
Recognized Excellence - They were all excellent, and I would like to recognize them all.
Extremely happy with my windows and front door. They are a 10 plus star company.
From beginning to end, our experience with Rocksolid was exceptional! The door & hardware are beautiful, and the installation was well-organized, timely, and neat. The attention to detail, from the new trim to the caulking, was very much appreciated. Highly recommend Steve and his team!
Areas Of Satisfaction - Really happy with everyone we dealt with, from the owner to Matt Bondy (sales) to the installation crew ... very professional and courteous!
Steve and the team exceeded my expectations and I would highly recommend them to anyone thinking about replacing their windows/doors
Recognized Excellence - The entire team is great
Areas Of Satisfaction - The attention to detail and quality of product offered
Areas Of Satisfaction - Steve and his crew went above and beyond what was otherwise a very unique window and door install
Additional Comments - Great work. Will highly recommend
yes all good
Quality Of Workmanship - Was impressed with the experience of the workers
Professional & Organized - Very thorough from initial meeting to installation
Recognized Excellence - Everyone quite honestly
Recognized Excellence - The entire group from sales to insulation to follow up.
Additional Comments - Very good team to work with. Pricing is great and quality of work is as well. Steve always ensures job is done correct or else he won’t accept it. I appreciate their communication and thoroughness in ensuring we got what we wanted.
Recognized Excellence - great service
Areas For Improvement - keep up the good work
Areas Of Satisfaction - fully satisfied
Recognized Excellence - Dave, Rich and Brandon - they exceeded our expectations for installation and customer service while working at our house.
Areas Of Satisfaction - Installation: dealing with concerns in a timely manner, workers noticing a scratch or different hardware and noting it even before we were able to share our concern. Variety: we had visited many other window and door companies and Rock Solid had a great variety for modern door options and glass inserts. Customer Service: sales rep was honest about windows and warranty, was understanding of our situation (recovering from heart surgery) and took the process slow, setting up specific times to touch base with us regarding questions (others companies were relentless in calling or texting us to see if we were purchasing windows).
I cannot recommend Rocksolid Windows & Doors Ltd enough! The space looked cleaner when they finished! They worked fast and expertly. I am so happy with the finished product! My entire house looks better from this one (large) window being replaced!
Every one was very professional and courteous. It was easy to still do business via electronic signing and etransfers.
Recognized Excellence - Matt was excellent, the entire way through
Areas Of Satisfaction - I loved how easy and non stressful it was to get a quote, and have the window installed was.
Additional Comments - I would definitely recommend Rock Solid to anyone.
They were very well done, very fast and efficient, they did a very good job.
Areas Of Satisfaction - The entire trim was very well done. I was happy with that.
Recognized Excellence - ALL OF THEM. Steve, Dave and the rest of the crew (Forget their names) They were all awesome
Areas For Improvement - Wouldn't change a thing. A+++++++++
Areas Of Satisfaction - Communication, On-time, Price, Cleanliness, Workmanship, Professionalism
Additional Comments - I recommend RockSolid to everyone and everyone should be customers of RockSolid.
Recognized Excellence - Dave, Rich and Jayden did a great job installing my windows and doors for my home.
Areas Of Satisfaction - I am satisfied with the quality of workmanship that was executed for my project.
Additional Comments - I purchased this house shortly after my grandmother had passed away and this project mattered a great deal to me. I appreciate the staff of Rocksolid Windows & Doors Ltd. for exercising the utmost extensive care of my project because the results of my home surpassed my expectations tremendously!
I already have recommended them to a couple of people.
Recognized Excellence - Both Matt and Steve were very thorough. Both were great.
Areas Of Satisfaction - The quality and detail exceeded my expectations.
Additional Comments - We wish we had done it a long time ago. It made a significant difference and it exceeded our expectations.
Recognized Excellence - Steve always provide service above and beyond my expectations.
Areas Of Satisfaction - Steve had fantastic ideas to help us improve the look of our sunroom while finding ways to save money.
Additional Comments - We recommend everyone we know to Rock Solid! We love the service and quality of the product and the follow up if there are any issues!
Areas Of Satisfaction - Overall we are very please- professional and very well done
Additional Comments - Will recommend to friends and family- we are very happy with the end product
Recognized Excellence - I would like to recognize all of them. They were all amazing.
Additional Comments - We like them and they're doing the rest of our windows.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Rocksolid Windows & Doors Ltd. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys