They were very friendly, professional, and did a great job installing the windows. It was a pleasure to work with them.
Types of work - They replaced all of my windows.
Clean - They were very clean.
Recognized Excellence - Matt Bondy, the salesperson, communicated with me and provided all of the information that I needed. He responded to my texts and emails. He was very good. The installers were great as well and very professional and friendly. They explained how they would put the windows in and they were very clean.
Areas For Improvement - Noi areas fell short of my expectations. They met all of my expectations.
Areas Of Satisfaction - They exceeded my expectations.
everyone from sales to the installation crew were knowledgeable and professional in all aspects.
Recognized Excellence - Matt, but all are do thanks
Professional & Organized - when the install team showed up, they were very professional and organized, each person knew exactly what they were doing and what was next
Recognized Excellence - Steve was great with the quote and the explanation at the shop of how their windows are built and installed
Areas For Improvement - none, all good
Additional Comments - all in all much better than any of the other window companies quoted, there was never pressure put on or phony sales gimmicks of inflated pricing with great discounts if you sign right now. Steve was straight forward and a pleasure to deal with.
They were extremely professional from beginning to end. The crew was polite and clean. The windows are great.
Types of work - They replaced the windows on our main floor.
Clean - We had neighbors compliment us on it.
Recognized Excellence - They were all exceptional. The lead installer in the house was fantastic.
Areas For Improvement - No areas fell short of my expectations.
Areas Of Satisfaction - They exceeded my expectations with the installation. We have done this before in other houses and this crew was fantastic.
Additional Comments - We are very pleased overall. They really educated us quite a bit on the windows and options. They really asked questions as to what we wanted and why. They showed us options and it worked out for the best.
Very knowledgeable
Great quality & price and efficient professional installation!
Recognized Excellence - From the first initial meeting to the installation of the new windows everyone was professional and a pleasure to work with!
Areas For Improvement - None
Areas Of Satisfaction - Every aspect of the job they exceeded my expectations
Additional Comments - Great company ,great staff highly recommend!
Recognized Excellence - The installers and the guy who gave me the estimate all were fantastic. Top notch team.
Areas For Improvement - Rocksolid Windows & Doors Ltd. did not fall short of any of my expectations.
Areas Of Satisfaction - Rocksolid Windows & Doors Ltd. met all of my expectations. I'd give them fives all around. Everything was better than expected.
Recognized Excellence - There were quite a few gentlemen that were excellent.
Areas Of Satisfaction - The speed in which they worked was quite nice. They were very efficient.
Additional Comments - It was a very positive experience. I would definitely go back to them.
Recognized Excellence - Though I can't remember all the Rocksolid Windows and Doors worker's name, they were really quite nice including the owner Steve and Matt.
Areas For Improvement - Rocksolid Windows and Doors didn't fall short of my expectations. I had no problem with them as they came on time and identified things needed in my home.
Areas Of Satisfaction - Rocksolid Windows and Doors, communication was really good! It was always someone doing a follow-up for me, they came when they said they would and the workers answered all of my questions.
Additional Comments - What I can share about my experience with Rock Solid Windows and Doors is I wouldn't hesitate to recommend them and I have no concerns.
Recognized Excellence - The leader on the job was great. Steve Rock was very knowledgeable and made the decision very easy.
Areas Of Satisfaction - Quality of work
Additional Comments - Met every expectation
Recognized Excellence - Extremely professional, always on time, checking up to see if I was satisfied. Cleaning up after themselves always! I hired Rock solid, about 3 -4 years ago and was so happy I had them back to do the rest of my windows.
Areas Of Satisfaction - They were on time, very respectful of my home, made sure area was clean after, walked me through to make sure I was happy and knew how to open, as well as how to open to clean them.
Additional Comments - Extremely satisfied!
Honesty, price was good and above all very friendly staff
Recognized Excellence - Matt Bondy & Steve Rock
Additional Comments - If asked who to get for windows & doors I would recommend Rocksolid Windows & Doors. We recommended you to our neighbors and were very pleased with our windows & doors they are having their windows done by you as well.
Types of work - They replaced custom bedroom windows.
Recognized Excellence - I would like to recognize the salesman, Matt, he was really helpful, and knowledgeable. He gave us good price and he was very helpful.
Areas For Improvement - They did not fall short in any area of my expectations. We are really happy with everything.
Areas Of Satisfaction - They exceeded with the quality of the windows, they were really nice. The installation was done really well, and we are really happy with everything.
Recognized Excellence - Whole team was polite, friendly and answered all questions I had. Excellent team!
Areas For Improvement - Keep doing your thing. I will definitely bring your team back to finish the rest of my house!
Recognized Excellence - I'd like to recognize the owner who followed up and came back to the house after the job was complete.
Recognized Excellence - I would like to recognize Rick, Matt, and Steve for their exceptional service. Also, everyone I talked to was wonderful.
Areas For Improvement - There are no areas where they fell short of my expectations.
Areas Of Satisfaction - They exceeded my expectations in all areas.
Additional Comments - I was very happy with what they did overall and they are great people to work with and a great company.
Both Steve and Matt were very easy to work with and thorough
Clean - Workers did a great job cleaning up the areas
Areas Of Satisfaction - We are extremely happy with the look of the front door
Additional Comments - It meant a lot that Steve checks the work once it’s completed
I'm really happy with them.
Quality Of Workmanship - The quality of the workmanship was very good. Everything was excellent.
Schedule - The job was delayed a couple of weeks, but they called about it, and I agreed. It turned out to be good.
Recognized Excellence - Matt, Dave, and the installers were excellent.
Areas For Improvement - Rocksolid Windows & Doors Ltd. did not fall short of my expectations.
Areas Of Satisfaction - The front door was beautiful. It was excellent. I give them five stars.
Additional Comments - I would recommend Rocksolid Windows & Doors Ltd. to my friends. I told them if someone came around, I would say they did a beautiful job. I never knew about Rocksolid Windows & Doors Ltd. before my daughter found out about them. I'm very happy and hope to be around for a long time to enjoy them.
High quality customer service, product and installation! Windows look great and we have had so many positive comments from people walking by!
Recognized Excellence - Steve, Matt and all installers were great
Areas Of Satisfaction - Speed and efficiency of installation
We would definitely recommend Rocksolid !
Recognized Excellence - The entire staff were a pleasure to deal with from sales to installation . Dave , Jayden and Curtis are a credit to The Rocksolid group !
Additional Comments - It is nice to deal with a company that prioritizes customer service and quality workman ship
We would not hesitate to recommend Rocksolid, and have have already done so. We will consider them for any future projects.
Recognized Excellence - Steve, Matt, Dave and Jayden were all pleasant and a pleasure to deal with.
Areas Of Satisfaction - Very pleased in particular with the two window trims and the oak sill. The installation was done well, and it looks great.
Recognized Excellence - Matt Bondy was always available for any questions. And of course Steve Rock is the best!
Areas Of Satisfaction - Trim around the window was flawless
Professional, timely and friendly service - would recommend
The front door was the last piece of a substantial renovation. We had a specific vision that others told us was not possible. Rock Solid delivered exactly what we wanted and exceed all expectations in respect to quality, service and professionalism. We could not be happier with the final product. Simply the best.
Recognized Excellence - Both Matt and Steve were great to deal with
Areas For Improvement - No. Exceeded expectations in all areas.
Areas Of Satisfaction - Exceeded.
Additional Comments - We had a vision for a front door that others told us was not possible. Rock Solid delivered what others couldn’t with the best quality and service. Exceeded all expectations.
They were very personable, thoughtful, and did a good job.
Areas Of Satisfaction - Overall very satisfied with the product and installation.
Schedule - Actually ahead of what we thought which was great timing
Areas Of Satisfaction - Coming back to make sure everything was working ok
They were awesome from start to finish. The salesperson, Matt, came out to take a look, and then Steve came for reassurance. They are an A+ professional company. They were awesome.
Areas Of Satisfaction - They met all of my expectations.
Additional Comments - I am very pleased with the results.
The quality of RockSolid's products and their workmanship were top-notch. Definitely would recommend them.
The total experience was delightful. From Sales (Matt) to installation and final follow up. All work was done when scheduled and done to our satisfaction.
Clean - Cleaner than when they got there
Recognized Excellence - The whole group that came were great
Areas For Improvement - None
Areas Of Satisfaction - Matt recommendation for colour was right on.
Additional Comments - So impressed with everything that we are having a picture window replaced also.
Value - They did a great job and are the best for a reason.
Recognized Excellence - Matt was excellent to deal with. Workers were very professional.
knowledgeable , good work ethics, felt comfortable with them in my house
Areas Of Satisfaction - very good customer relations, knew what they were doing , kept work area clean
Additional Comments - will use Rocksolid again in the future
Excellent. Highly recommend
Recognized Excellence - The three installers on our multi day job were excellent. Can’t say enough good things about them. Very pleased with their work
Professional service, high quality work.
Recognized Excellence - I would like to recognize Steve for his exceptional service.
Areas Of Satisfaction - The quality of the work and the completed job met our expectations.
Rocksolid did a fantastic job from start to finish. They were never pushy with the sale, only provided information that was needed and they did a thorough and clean job with the installation process.
From the moment we reached out to them for a quote for window replacement we were very happy with the Rock Solid team. The salesperson got right back to us and was professional and knowledgeable and did not criticise other window companies or products (some other sales people did). We obtained three quotes and Rock Solid had a solid quote with no hidden caveats (some others did). The salesperson was very honest about the installation timeline and our windows were installed within the stated time frame. The installation team was friendly, professional and the site was cleaned after installation. The windows themselves are beautiful; inside trim was very well done, capping matches our fascia and soffets (the gentleman who did the final measuring assisted us with colour choice). We noticed instantly how quiet the rooms became after installation (we live on a highway with truck traffic - no road noise). After the installation, Rock Solid reached out to us to see if we had any questions or concerns. We did not. We are extremely happy that we chose Rock Solid!
Recognized Excellence - The whole team from start to finish.
Areas Of Satisfaction - In all areas.
Additional Comments - Thank you Rock Solid for a great experience.
Excellent experience. Will definitely use again for more windows in the future.
I always recommend Steve and Rock Solid for their professional workmanship and good character.
Additional Comments - Steve was able to complete 2 other small jobs while at our house installing the door. No extra charge - great work.
Great service from initial contact to delivery of our door. We did experience a significant delay following placing our door and when it was delivered/installed but they kept us informed as to the reason and expected length of the delay.
Professional & Organized - The two individuals who attended at our home to do the installation were very professional and organized. It appeared they had worked together as a team for a while as they worked together very efficiently.
Recognized Excellence - The installation guys
Additional Comments - Matt was very knowledgeable and provided exceptional service in the selection process.
Provided an excellent product and service but supply chain delays.
Recognized Excellence - Steve Rock ( and his assistant ) and Matt Bondy
Areas Of Satisfaction - Great product and service. Good communication and trustworthy owner.
Additional Comments - Would definitely recommend to potential customers.
They were great to work with.
Recognized Excellence - Steve, the operator, and the site crew were good. They were efficient and answered all my questions.
Areas Of Satisfaction - They exceeded my expectations.
Additional Comments - They were great.
Matt and the team were very professional and helpful with us, they provided knowledgeable information got the job done on time and efficiently.
Clean - They cleaned as they went. Very good service
Communication - Matt kept us informed along the way
Quality Of Materials - There is no test coming through the windows anymore. Great product
Professional & Organized - They were very professional and organized
Recognized Excellence - Matt was amazing as well as Steve and the installers
Additional Comments - Thanks very much for helping us replace these windows. We will definitely reach out when we decide to replace the others and a new front door
Areas Of Satisfaction - Rock Solid had previously installed a door in the same area and when doing the current window job they didnt like the way the caulking around the door looked and re-caulked it.
They were very good.
Recognized Excellence - Everyone was great, right down to the helpers.
Areas For Improvement - They did not fall short of any expectations. Everything was great.
Areas Of Satisfaction - Time, price, and quality expectations were met or exceeded.
Additional Comments - Everyone was great, from Steve all the way down.
Rocksolid is top notch!! I've had other doors replaced by other companies and they were horrible! When Rocksolid replaced my door done by the other company we found out why my door was coming out from the frame, that company used MDF for the frame work of a storm door!!
Rocksolid removed all of that plus all the damaged rotting wood from the MDF and replaced it with the proper materials and they are extremely meticulous in everything they do! I was pleased with the outcome and will get my other windows from them when it's time!
Recognized Excellence - Matt Bondy was extremely helpful in picking the proper windows and doors and helping me with any questions I had. Dave was extremely professional and meticulous in making sure the job was done right and all materials were the correct ones. When I had questions about anything being done, he was great to answer them for me.
Areas Of Satisfaction - All around top notch quality workmanship and professional company! Thank you for not taking advantage of a single women!
Value - Everything from sales to installation went smoothly and professionally. Our front door is amazing! Thank you to everyone involved, for a job well done!
Recognized Excellence - Everyone from the owner, sales, and installers were exceptional
Areas Of Satisfaction - Every area exceeded my expectation
i recommended a person to contact you however they never received return phone call.
Recognized Excellence - foreman was excellent