Recognized Excellence - I would like to recognize Matt and the crew for their exceptional service.
Areas For Improvement - Rocksolid Windows & Doors did not fall short of my expectations.
Areas Of Satisfaction - Rocksolid Windows & Doors exceeded my expectations in terms of holding the pricing during the delays.
Additional Comments - I would use Rocksolid Windows & Doors in a heartbeat again and recommend them to others.
Wasn’t home daughter in law was here very professional she said
I was very happy with their work.
Recognized Excellence - I would like to recognize the owner Steve for his exceptional service. The rest of the crew were fantastic too.
They are the best company I ever dealt with. They are considerate. They have great quality and workmanship.
Recognized Excellence - Steve Rock had exceptional service.
Areas Of Satisfaction - They met my expectations by explaining to me how everything was going to be done. They are very good at that.
Recognized Excellence - Workers were professional and very conscience of ensuring area kept clean during and after completion of each window
Additional Comments - Would definitely refer to others
I was very excited with the way my house now looks. They were very professional and well organized. They completed job in a timely manner and I would highly recommend them to anyone
Clean - Every end of day everything was gone and our hose and yard was left very neat
Communication - Always keeping us well informed and communicated any changes or events that were going to take place.
Quality Of Materials - Looks beautiful easy to open and close. Well made
Quality Of Workmanship - I am very satisfied
Professional & Organized - Very organized respectful and professional
Schedule - Because our windows were delayed due to unforeseen circumstances as soon as they arrived they called us right away and booked it
Value - Was very happy with the price and product
Recognized Excellence - The owner Steve The salesman Matt and all the crew were exceptional
Areas For Improvement - None
Areas Of Satisfaction - In every aspect from the sales to the installation
Additional Comments - Thank you again. I feel like putting new windows and doors are an expensive undertaking but Rock Solid we’re exceptional and made us feel comfortable with the decision we made.
Recognized Excellence - Everyone was excellent. The owner Steve visited the job site and ensured things were going as planned, the head installer was amazing, Matt Bondy in sales always answered my questions or passed along the info for the correct person to answer, and Jen in the office went out of her way to get me needed paperwork.
Areas Of Satisfaction - All very well done.
Wonderful experience. Matt was our Sales Advisor, he was very knowledgeable and communicated every step of the way. Install day went smoothly. Very happy with our windows. Would recommend to anyone!
Recognized Excellence - Matt, Steve, and our install crew!
Areas Of Satisfaction - Communication was excellent. I like the "What to expect" flyer before the job
Additional Comments - Thanks guys!
Absolutely professional, clean and did an amazing job. I am very satisfied with my new doors. I would highly recommend
Pleasant to work with, very professional. Beautiful windows and a great job of installation. Cleanup was meticulous; no mess left on site.
Rocksolid workers show up when they say they will and leave the job with everything picked up and clean
They are extremely easy to deal with. I absolutely had a wonderful experience dealing with them.
Installers we very down and to earth. Explained anything we ask about and showed us anything we wanted
We love our new doors. They are beautiful and very “solid”. We live on the lake with strong winds and our old doors were very draughty. We had to pile blankets around the bottom to keep out the cold. We can’t believe the difference in how much warmer our house feels with the new doors. All work was done professionally and on the timeline we were given. We would certainly recommend this company to anyone looking for a first class product and high quality service.
Types of work - We had 2 exterior doors and a storm door installed.
Communication - All appointments took place as promised and on time. Everything was followed up with an email and/or phone call.
Quality Of Materials - Absolutely top notch!
Quality Of Workmanship - Again, absolutely top notch!
Recognized Excellence - It’s hard to single out one person as everyone involved provided amazing service. The salesperson Matt Bondy was friendly, professional and informative and kept every appointment and kept us apprised of everything concerning the doors and installation. The installers were friendly, efficient and skilled in their jobs. They worked quickly and left the work area spotless. Steve the owner met with us several times and came back after the installation without question when we asked for a small adjustment to the storm door. He is a hands on owner, really knows his stuff and is justifiably proud of his business. Our whole experience exceeded expectations.
They are a very good company.
Recognized Excellence - The whole crew very nice and very professional.
Areas Of Satisfaction - The window that they changed was very impressive and it was better than what i thought it would be.
Additional Comments - I would highly recommend them to anyone.
Recognized Excellence - Matt was great to deal with to purchase the windows. And there was a younger installer that was very good, but all where personable
We had all our windows replaced as well as front door and patio door. We were extremely pleased and would highly recommend ROCKSOLID.
Recognized Excellence - Rep Matt Bondy was a great very knowledgeable and honest. Thank you for the suggestion on our kitchen window. Went from a slider to a awning couldn’t be happier. Sorry guys I can’t remember your names but the three installers, they did an amazing job. Great people and great work!!
Areas Of Satisfaction - From the beginning Matt was not trying to sell us windows. He listened to what we wanted and needed and was not outrageous in cost. He sold us on the service as well as the windows. Explained the proses and answered all our questions. The hard work came after, the installers worked so hard and did a fabulous job. The ROCKSOLID Team from the beginning to the end met all our expectations.
Very pleased with their work and their product.
Recognized Excellence - They were all excellent, and I would like to recognize them all.
Extremely happy with my windows and front door. They are a 10 plus star company.
From beginning to end, our experience with Rocksolid was exceptional! The door & hardware are beautiful, and the installation was well-organized, timely, and neat. The attention to detail, from the new trim to the caulking, was very much appreciated. Highly recommend Steve and his team!
Areas Of Satisfaction - Really happy with everyone we dealt with, from the owner to Matt Bondy (sales) to the installation crew ... very professional and courteous!
Steve and the team exceeded my expectations and I would highly recommend them to anyone thinking about replacing their windows/doors
Recognized Excellence - The entire team is great
Areas Of Satisfaction - The attention to detail and quality of product offered
Areas Of Satisfaction - Steve and his crew went above and beyond what was otherwise a very unique window and door install
Additional Comments - Great work. Will highly recommend
yes all good
Quality Of Workmanship - Was impressed with the experience of the workers
Professional & Organized - Very thorough from initial meeting to installation
Recognized Excellence - Everyone quite honestly
Recognized Excellence - The entire group from sales to insulation to follow up.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Rocksolid Windows & Doors Ltd. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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