Both Steve and Matt were very easy to work with and thorough

Clean

Clean - Workers did a great job cleaning up the areas

Areas Of Satisfaction

Areas Of Satisfaction - We are extremely happy with the look of the front door

Additional Comments

Additional Comments - It meant a lot that Steve checks the work once it’s completed

I'm really happy with them.

Quality Of Workmanship

Quality Of Workmanship - The quality of the workmanship was very good. Everything was excellent.

Schedule

Schedule - The job was delayed a couple of weeks, but they called about it, and I agreed. It turned out to be good.

Recognized Excellence

Recognized Excellence - Matt, Dave, and the installers were excellent.

Areas For Improvement

Areas For Improvement - Rocksolid Windows & Doors Ltd. did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - The front door was beautiful. It was excellent. I give them five stars.

Additional Comments

Additional Comments - I would recommend Rocksolid Windows & Doors Ltd. to my friends. I told them if someone came around, I would say they did a beautiful job. I never knew about Rocksolid Windows & Doors Ltd. before my daughter found out about them. I'm very happy and hope to be around for a long time to enjoy them.

High quality customer service, product and installation! Windows look great and we have had so many positive comments from people walking by!

Recognized Excellence

Recognized Excellence - Steve, Matt and all installers were great

Areas Of Satisfaction

Areas Of Satisfaction - Speed and efficiency of installation

We would definitely recommend Rocksolid !

Recognized Excellence

Recognized Excellence - The entire staff were a pleasure to deal with from sales to installation . Dave , Jayden and Curtis are a credit to The Rocksolid group !

Additional Comments

Additional Comments - It is nice to deal with a company that prioritizes customer service and quality workman ship

We would not hesitate to recommend Rocksolid, and have have already done so. We will consider them for any future projects.

Recognized Excellence

Recognized Excellence - Steve, Matt, Dave and Jayden were all pleasant and a pleasure to deal with.

Areas Of Satisfaction

Areas Of Satisfaction - Very pleased in particular with the two window trims and the oak sill. The installation was done well, and it looks great.

Recognized Excellence

Recognized Excellence - Matt Bondy was always available for any questions. And of course Steve Rock is the best!

Areas Of Satisfaction

Areas Of Satisfaction - Trim around the window was flawless

Professional, timely and friendly service - would recommend

The front door was the last piece of a substantial renovation. We had a specific vision that others told us was not possible. Rock Solid delivered exactly what we wanted and exceed all expectations in respect to quality, service and professionalism. We could not be happier with the final product. Simply the best.

Recognized Excellence

Recognized Excellence - Both Matt and Steve were great to deal with

Areas For Improvement

Areas For Improvement - No. Exceeded expectations in all areas.

Areas Of Satisfaction

Areas Of Satisfaction - Exceeded.

Additional Comments

Additional Comments - We had a vision for a front door that others told us was not possible. Rock Solid delivered what others couldn’t with the best quality and service. Exceeded all expectations.

They were very personable, thoughtful, and did a good job.

Areas Of Satisfaction

Areas Of Satisfaction - Overall very satisfied with the product and installation.

Schedule

Schedule - Actually ahead of what we thought which was great timing

Areas Of Satisfaction

Areas Of Satisfaction - Coming back to make sure everything was working ok

They were awesome from start to finish. The salesperson, Matt, came out to take a look, and then Steve came for reassurance. They are an A+ professional company. They were awesome.

Areas Of Satisfaction

Areas Of Satisfaction - They met all of my expectations.

Additional Comments

Additional Comments - I am very pleased with the results.

The quality of RockSolid's products and their workmanship were top-notch. Definitely would recommend them.

The total experience was delightful. From Sales (Matt) to installation and final follow up. All work was done when scheduled and done to our satisfaction.

Clean

Clean - Cleaner than when they got there

Recognized Excellence

Recognized Excellence - The whole group that came were great

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Matt recommendation for colour was right on.

Additional Comments

Additional Comments - So impressed with everything that we are having a picture window replaced also.

Value

Value - They did a great job and are the best for a reason.

Recognized Excellence

Recognized Excellence - Matt was excellent to deal with. Workers were very professional.

knowledgeable , good work ethics, felt comfortable with them in my house

Areas Of Satisfaction

Areas Of Satisfaction - very good customer relations, knew what they were doing , kept work area clean

Additional Comments

Additional Comments - will use Rocksolid again in the future

Excellent. Highly recommend

Recognized Excellence

Recognized Excellence - The three installers on our multi day job were excellent. Can’t say enough good things about them. Very pleased with their work

Professional service, high quality work.

Recognized Excellence

Recognized Excellence - I would like to recognize Steve for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the work and the completed job met our expectations.

Rocksolid did a fantastic job from start to finish. They were never pushy with the sale, only provided information that was needed and they did a thorough and clean job with the installation process.

From the moment we reached out to them for a quote for window replacement we were very happy with the Rock Solid team. The salesperson got right back to us and was professional and knowledgeable and did not criticise other window companies or products (some other sales people did). We obtained three quotes and Rock Solid had a solid quote with no hidden caveats (some others did). The salesperson was very honest about the installation timeline and our windows were installed within the stated time frame. The installation team was friendly, professional and the site was cleaned after installation. The windows themselves are beautiful; inside trim was very well done, capping matches our fascia and soffets (the gentleman who did the final measuring assisted us with colour choice). We noticed instantly how quiet the rooms became after installation (we live on a highway with truck traffic - no road noise). After the installation, Rock Solid reached out to us to see if we had any questions or concerns. We did not. We are extremely happy that we chose Rock Solid!

Recognized Excellence

Recognized Excellence - The whole team from start to finish.

Areas Of Satisfaction

Areas Of Satisfaction - In all areas.

Additional Comments

Additional Comments - Thank you Rock Solid for a great experience.

Excellent experience. Will definitely use again for more windows in the future.

I always recommend Steve and Rock Solid for their professional workmanship and good character.

Additional Comments

Additional Comments - Steve was able to complete 2 other small jobs while at our house installing the door. No extra charge - great work.