Schedule - Actually ahead of what we thought which was great timing
Areas Of Satisfaction - Coming back to make sure everything was working ok
They were awesome from start to finish. The salesperson, Matt, came out to take a look, and then Steve came for reassurance. They are an A+ professional company. They were awesome.
Areas Of Satisfaction - They met all of my expectations.
Additional Comments - I am very pleased with the results.
The quality of RockSolid's products and their workmanship were top-notch. Definitely would recommend them.
The total experience was delightful. From Sales (Matt) to installation and final follow up. All work was done when scheduled and done to our satisfaction.
Clean - Cleaner than when they got there
Recognized Excellence - The whole group that came were great
Areas For Improvement - None
Areas Of Satisfaction - Matt recommendation for colour was right on.
Additional Comments - So impressed with everything that we are having a picture window replaced also.
Value - They did a great job and are the best for a reason.
Recognized Excellence - Matt was excellent to deal with. Workers were very professional.
knowledgeable , good work ethics, felt comfortable with them in my house
Areas Of Satisfaction - very good customer relations, knew what they were doing , kept work area clean
Additional Comments - will use Rocksolid again in the future
Excellent. Highly recommend
Recognized Excellence - The three installers on our multi day job were excellent. Can’t say enough good things about them. Very pleased with their work
Professional service, high quality work.
Recognized Excellence - I would like to recognize Steve for his exceptional service.
Areas Of Satisfaction - The quality of the work and the completed job met our expectations.
Rocksolid did a fantastic job from start to finish. They were never pushy with the sale, only provided information that was needed and they did a thorough and clean job with the installation process.
From the moment we reached out to them for a quote for window replacement we were very happy with the Rock Solid team. The salesperson got right back to us and was professional and knowledgeable and did not criticise other window companies or products (some other sales people did). We obtained three quotes and Rock Solid had a solid quote with no hidden caveats (some others did). The salesperson was very honest about the installation timeline and our windows were installed within the stated time frame. The installation team was friendly, professional and the site was cleaned after installation. The windows themselves are beautiful; inside trim was very well done, capping matches our fascia and soffets (the gentleman who did the final measuring assisted us with colour choice). We noticed instantly how quiet the rooms became after installation (we live on a highway with truck traffic - no road noise). After the installation, Rock Solid reached out to us to see if we had any questions or concerns. We did not. We are extremely happy that we chose Rock Solid!
Recognized Excellence - The whole team from start to finish.
Areas Of Satisfaction - In all areas.
Additional Comments - Thank you Rock Solid for a great experience.
Excellent experience. Will definitely use again for more windows in the future.
I always recommend Steve and Rock Solid for their professional workmanship and good character.
Additional Comments - Steve was able to complete 2 other small jobs while at our house installing the door. No extra charge - great work.
Great service from initial contact to delivery of our door. We did experience a significant delay following placing our door and when it was delivered/installed but they kept us informed as to the reason and expected length of the delay.
Professional & Organized - The two individuals who attended at our home to do the installation were very professional and organized. It appeared they had worked together as a team for a while as they worked together very efficiently.
Recognized Excellence - The installation guys
Additional Comments - Matt was very knowledgeable and provided exceptional service in the selection process.
Provided an excellent product and service but supply chain delays.
Recognized Excellence - Steve Rock ( and his assistant ) and Matt Bondy
Areas Of Satisfaction - Great product and service. Good communication and trustworthy owner.
Additional Comments - Would definitely recommend to potential customers.
They were great to work with.
Recognized Excellence - Steve, the operator, and the site crew were good. They were efficient and answered all my questions.
Areas Of Satisfaction - They exceeded my expectations.
Additional Comments - They were great.
Matt and the team were very professional and helpful with us, they provided knowledgeable information got the job done on time and efficiently.
Clean - They cleaned as they went. Very good service
Communication - Matt kept us informed along the way
Quality Of Materials - There is no test coming through the windows anymore. Great product
Professional & Organized - They were very professional and organized
Recognized Excellence - Matt was amazing as well as Steve and the installers
Additional Comments - Thanks very much for helping us replace these windows. We will definitely reach out when we decide to replace the others and a new front door
Areas Of Satisfaction - Rock Solid had previously installed a door in the same area and when doing the current window job they didnt like the way the caulking around the door looked and re-caulked it.
They were very good.
Recognized Excellence - Everyone was great, right down to the helpers.
Areas For Improvement - They did not fall short of any expectations. Everything was great.
Areas Of Satisfaction - Time, price, and quality expectations were met or exceeded.
Additional Comments - Everyone was great, from Steve all the way down.
Rocksolid is top notch!! I've had other doors replaced by other companies and they were horrible! When Rocksolid replaced my door done by the other company we found out why my door was coming out from the frame, that company used MDF for the frame work of a storm door!!
Rocksolid removed all of that plus all the damaged rotting wood from the MDF and replaced it with the proper materials and they are extremely meticulous in everything they do! I was pleased with the outcome and will get my other windows from them when it's time!
Recognized Excellence - Matt Bondy was extremely helpful in picking the proper windows and doors and helping me with any questions I had. Dave was extremely professional and meticulous in making sure the job was done right and all materials were the correct ones. When I had questions about anything being done, he was great to answer them for me.
Areas Of Satisfaction - All around top notch quality workmanship and professional company! Thank you for not taking advantage of a single women!
Value - Everything from sales to installation went smoothly and professionally. Our front door is amazing! Thank you to everyone involved, for a job well done!
Recognized Excellence - Everyone from the owner, sales, and installers were exceptional
Areas Of Satisfaction - Every area exceeded my expectation
i recommended a person to contact you however they never received return phone call.
Recognized Excellence - foreman was excellent
salesperson and measurer were very professional