If I were to recommend, I would recommend to have an agreed upon schedule, and expectations that the crews are not being pulled off the job to go to another job.
Rick's has helped me with several projects over the years and I continue to recommend them to family and friends.
The pre-fence discussion was excellent. Installation was rushed and they cut many corners. To their credit, they came back and fixed all of them. At the price for full installation, they should have been perfect the 1st time.
Their vinyl fencing turned out beautifully!
The "Team" did a wonderful job! Nicely done!
Outstanding experience from first phone call to install.
Wish we had gone with another company. Quality, communication and service too low. Be careful with their quotes. Several costly items were missed so their quote looks lower, but you may end up paying much more in the end.
Yes. The products are expensive but the quality of the final product is good.
Would recommend for patio cover but not fencing
The crew that installed our fence was less than professional, lack pride in their work, we were told the job would take 3 days, ended up taking 7. They couldn't get a fence post straight if their life depended on it, had to set some posts 5 different times to get it right. Could have gotten a better price & workmanship elsewhere
We have used Ricks fencing for 3 homes and Ben Fitzgerald has always been very knowledgeable and open to our needs in the design and execution of the fencing and decking and our pergola
Generally responsive but my concern is that the original metal fencing was inadequate to the needs of a truly secure fence. The aluminum fencing was totally inadequate. We had to pull the entire fence out and replace it at almost 3 times the original cost.
10x16 deck and cover totally done in 3 days. I had removed old deck and cover.
See comment 12
We love our new deck! Ricks Hillsboro did what we asked. From Luke, the sales guy to Morgan our lead builder, all taking note on our requests and desires. Loved the care, and precision. Ask for Morgan as the lead if you get a deck done through Ricks Hillsboro!
We had several issues. We originally had someone come out and clean and fix some fence posts that were crooked. Afterwards, we called again And emailed once we noticed More crooked pieces and many more nails. No one has contacted us with a response and we spent thousands of dollars.
It took 4 tries to complete our small fence project successfully.
They do an amazing job at helping matching your wants to what options meet your needs
Being a military member I am being activated and couldn’t afford to go through with my project. They kept $3000 of my money for canceling the project. I understand the part about paying the engineer for the plans, but that was only $650 of the money. The rest, they said was for the permits witch they never pulled. So why did they charge me for them?
Better communication overall is greatly needed. Once the work was completed I was satisfied.
I have written review information twice already with no response from Rick's.
The deck ended up suiting our purposes well, although I had to do quite a bit of sanding on rough and chipped board ends. measurements could have been more precise. I recommend you at least provide links with people who do finish work like staining.
Happy with the work
I strongly encourage everyone to not use Rick’s.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Rick's Custom Fencing & Decking as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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