I had a car drive through my fence, through the landscaping and hit the house. I called Rick’s (3 weeks before Xmas) and they were at my home two weeks later. I had them put in a gate along with fixing several foundation posts and fencing panels. They were finished in one day. Very professional, friendly customer related staff.
This was a good experience w/ this co. They were efficient, reasonable and nice to work with!
If price is your number one concern, Rick's fencing is a great choice. I did a lot of research ahead of time with five different bids and Ricks couldn't be beaten for my job. I understood that this comes with trade offs and didn't need something out of Home and Garden magazine in my backyard. I just needed the fence replaced in a reasonable amount of time, where I could trust the work would be done to be structurally sound and look good with no errors or issues. I felt at ease and trusted each employee I worked with from the person giving the initial estimate, to the work crew and the scheduler and manager. I was very happy with their ability to rework the estimate and clearly distinguish parts of the job as I was working with 2 other neighbors to help share the cost. The crew was polite, communicated well, and checked in by phone for me while I was out at work to make sure I knew what their plans were for the following day. They also helped me navigate solutions for a challenging tree right on the property line, and did great work to make sure that it wasn't harmed. I had a couple small issues. The job site could have been cleaned up a bit better, there is concrete residue left in medium puddles that probably should've been disposed of and I was not happy with the gate installation after a first review. The wood slats were all cut to different lengths leaving the top uneven. They also forgot a screw in the handle and installed a flawed piece of wood with 2 inch dent right next to the lock. These are all things that just looked like they might have been rushing to complete the job. However, I called the company a couple days later and someone was able to come out and fix the issues for me that day. As this represented a small portion of the overall job, I'm still happy with choosing Rick's.
If I were to recommend, I would recommend to have an agreed upon schedule, and expectations that the crews are not being pulled off the job to go to another job.
Rick's has helped me with several projects over the years and I continue to recommend them to family and friends.
The pre-fence discussion was excellent. Installation was rushed and they cut many corners. To their credit, they came back and fixed all of them. At the price for full installation, they should have been perfect the 1st time.
Their vinyl fencing turned out beautifully!
The "Team" did a wonderful job! Nicely done!
Outstanding experience from first phone call to install.
Wish we had gone with another company. Quality, communication and service too low. Be careful with their quotes. Several costly items were missed so their quote looks lower, but you may end up paying much more in the end.
Yes. The products are expensive but the quality of the final product is good.
Would recommend for patio cover but not fencing
The crew that installed our fence was less than professional, lack pride in their work, we were told the job would take 3 days, ended up taking 7. They couldn't get a fence post straight if their life depended on it, had to set some posts 5 different times to get it right. Could have gotten a better price & workmanship elsewhere
We have used Ricks fencing for 3 homes and Ben Fitzgerald has always been very knowledgeable and open to our needs in the design and execution of the fencing and decking and our pergola
Generally responsive but my concern is that the original metal fencing was inadequate to the needs of a truly secure fence. The aluminum fencing was totally inadequate. We had to pull the entire fence out and replace it at almost 3 times the original cost.
10x16 deck and cover totally done in 3 days. I had removed old deck and cover.
See comment 12
We love our new deck! Ricks Hillsboro did what we asked. From Luke, the sales guy to Morgan our lead builder, all taking note on our requests and desires. Loved the care, and precision. Ask for Morgan as the lead if you get a deck done through Ricks Hillsboro!
We had several issues. We originally had someone come out and clean and fix some fence posts that were crooked. Afterwards, we called again And emailed once we noticed More crooked pieces and many more nails. No one has contacted us with a response and we spent thousands of dollars.
It took 4 tries to complete our small fence project successfully.
They do an amazing job at helping matching your wants to what options meet your needs
Being a military member I am being activated and couldn’t afford to go through with my project. They kept $3000 of my money for canceling the project. I understand the part about paying the engineer for the plans, but that was only $650 of the money. The rest, they said was for the permits witch they never pulled. So why did they charge me for them?
Better communication overall is greatly needed. Once the work was completed I was satisfied.
I have written review information twice already with no response from Rick's.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Rick's Custom Fencing & Decking as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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