The retaining wall was not build well, the posts were behind the wall! I had to get another professional to fix the problem. They also tried to charge me extra, above the original quote. I called and got the extra taken off, but I still will never use Rick's again.
High priced but quality to match!
They are awesome.
Great work, reasonable pricing
Due to the fact my team changed mid job and my job suffered due to the change, I could only preface a recommendation with a lot of reservation.
They were absolutely great to work with and did a fantastic job!!
Dependable, quality work.
From the first hello to the end of an awesome deck every one of your people were top notch! I would emphatically recommend ya'll to everyone. As a matter of fact several in our area have asked already how to get in touch with you. Thank you for your work.
I'm likely to recommend, but i'm also likely to tell others to get several quotes. The price we paid, I feel, was high; however, the customer service has been good.
I would never do an under cover deckin again.
They were on time, neat and did a super custom job!
I'm mostly happy with the final product. But we have had many issues with the upper deck that you installed. We paid extra for boards that were supposed to be water tight, they still leak. We had to have you guys come back to fix posts that weren't sunk into the ground and part of that was beveling the posts. I e-mailed about having the team come back out to do that and I was told it would happen. A few months later... still nothing. The stairs that were built were apparently built to end on our deck instead of having independent support in the ground, so we had to add temporary supports ourselves when we had the lower deck removed. A lot of short cuts.The pieces that fit on the ends of the board keep falling off as well.
not very happy with the spaces left at the bottom of the fence. they knew the purpose of the fence was to keep a small puppy contained and in fact wanted to see the puppy before installation.
Keeping to scheduled appointments and waiting for needed parts were the only negatives in our transactions. Workmanship, personell, and quality of the finished product are obvious positives.
Reason for not recommending is bad experience in the collections process. CT was overly aggressive and irritating
They were great! Tony, the site foreman, was amazing. He seemed to have an excellent grasp of what needed doing and the best plan of action each day. Being on the water was a separate challenge for everyone. So different than just placing product on the ground and going for it! Kris and Todd, the "worker bees", were efficient and steady on the job everyday. Thanks, Rick's, we're very pleased.
Worked with me to create a custom gate for a specialized application. Well designed and exactly what I asked for. High quality and easy to work with sales folks.
We were delighted from start to finish.
Ben and Ryan came to our rescue to build our deck after our first hired contractor abandoned us. Our deck project was a huge, more complicated plan which included a covered deck that was to gable into our existing roof. Rick’s took on our project and fit us into their schedule so it could be completed before the rainy season. We love how the deck looks and are grateful we found out about Rick’s. They did excellent work, were trustworthy and kind.
Great customer service
Dave and his teammate did great work.
I have never been so disappointed. the quality of the material was so poor and when I mentioned it, they defended it saying they had no control over the material they receive. every bit was either chipped or cracked. they also defended it saying that happens when they put things together..
While all of the Sales, Management and employees of Rick's were very friendly, I believe the price was a bit exorbitant for what I got. That's my fault for going with the appearance of quality based on their showroom over researching their abilities. Their name implies they are great at Decking and fencing. Not patio covers.
Fast and responsive. Completed high quality project ahead of schedule and at cost.