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It has been over three weeks since our project was finished. I still walk outside my front door and make comments to myself and my family about how much more beautiful the property looks after the driveway, sidewalks and patio were completely redone. Gave our home a major face lift. This is our 2nd... more
Patti did a great job coordinate and uderstanding our needs. She was easy to work with a dependable
Overall, the quality and craftsmanship at the end was great. The salesman was great. The office was subpar. Do research before committing.
They need to be more professional. All of them. It is hard to communicate and for them to return phone calls. Even now, if I have questions, it is hard to get them out here.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ProNovex as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys