Recognized Excellence - Bruce Maclean was a top sales guy to work with. He followed up with quote changes quickly and was honest about what they could do within the parameters of our yards. Tom Kepler was a fantastic contractor. He communicated about the schedule and kept us up to date on issues during the build. He even took time out of his Sunday to come fix our liner when we discovered our pool liner came untucked in the first week we owned our pool.
Additional Comments - Loved our whole experience with Pools of Fun!
From the moment I had my first conversation with Pools of Fun to the completion of the pool, I was exceptionally satisfied every step of the way.
Areas Of Satisfaction - All of my expectations were met.
Current Referrals - If I do, I will definitely recommend them to Pools of Fun.
Recognized Excellence - Tom and Dodie were great to work with.
Additional Comments - They were excellent. You could not get any better service. They went above and beyond with everything they did.
Additional Comments - Our sales person, Dodie was excellent explaining process, timeline, and responded quickly to any questions I had, even while on vacation. Whatever she didn’t know, she’d find the answer. Tom, the construction manager was the bomb!! He started and finished early. His crew was friendly and didn’t mind answering any questions I had about what they were doing. Never saw the team slacking. Tom responded to questions about things I couldn’t remember after the project was completed. My family couldn’t be any happier!!
Areas Of Satisfaction - Tom Kepler is great to work with. All contractors on site were friendly and respectful
Work Done Right - I don't know a lot about pool construction, but I would give it 5 stars.
Areas Of Satisfaction - They met or exceeded my expectations with the customer service. I thought the customer service was very exceptional.
Recognized Excellence - I would like to recognize Tom. He did a great job. Also, Tyler. They were the main two people I dealt with.
Everyone was great and Pools of Fun was very easy to work with.
Sales Knowledge - Tyler was great to work with!!
Recognized Excellence - Tyler Hermon was quick to respond to any issues we had.
Areas Of Satisfaction - One of the jets broke and they went above and beyond to fix it.
Recognized Excellence - I would like to recognize the salesman and the construction manager.
Areas Of Satisfaction - Bruce and Tom were wonderful to work with. We appreciate all of their hard work.
Recognized Excellence - Tom and Bruce were so helpful and fun too. :)
Additional Comments - We haven't used our pool yet because of the time of year it was installed but we can't wait for Spring! Thank you for fulfilling a long-time dream of mine.
Everyone we came into contact with was great from sales to closing of the pool!
Recognized Excellence - Our sales rep Tyler was very helpful during the initial process of selecting our pool. We enjoyed working with him and appreciated his sales approach. We spoke to another sales rep with Pools of Fun a year prior and he was very aggressive; which made us almost not follow up this year. Our construction manager, Tom was fantastic and we were very pleased with him throughout the process. He made everything go smoothly and when there were issues that came up, he was able to explain them to us and help find a resolution. Paco and his crew kept everything clean through their process of installing our seat wall and doing our landscaping. They also made sure everything was right before it was completed. We are very happy with their work, it looks great!
Additional Comments - We're very happy with the level of customer service that we received. Anymore it's rare to have a company communicate so well while still providing a quality product.
Recognized Excellence - We were very pleased with Tom Mayer's management of the build from start to finish. He resolved our issues in a timely fashion and kept us informed on changes.
Overall, we were happy with the end results. We had a couple of set backs that could have been prevented, but Matt and Brian responded as best they could and in a professional manner to lessen the set backs. Very happy with the quality and construction of the pool, and overall, i would say it was a good experience with some really good people, Tyler, Matt, Brian and Debbie were all great. So far, our after sale experience with Tim (Pool School was great) and Linda at your Noblesville store has been a positive as well.
The entire team was great to work with. I really enjoyed the entire experience, from sales to construction management. All of the guys were super personal.
Areas For Improvement - They did not fall short, it was great all the way around.
Areas Of Satisfaction - I was most satisfied with the communication, overall. It was great throughout the process and they were very timely to respond to any questions and concerns.
Recognized Excellence - I would like to recognize Tyler and Brian, from sales and construction management.
Additional Comments - It was a great experience.
Construction crews were extremely polite and efficient. Communication was excellent!
I have already recommended two pools to my neighbors and they have signed papers. Great company!
The entire process from start to finish was extremely professional and prompt.
Sales Knowledge - Dodie was so organized and always responded to my questions in a very timely fashion. We chose pools of fun because of her professionalism
Professional & Organized - Each step was organized and professional
Construction Quality - Tom and the crew did a fabulous job
Communication - Dodie and Tom were incredible with the communication
Areas Of Satisfaction - We were extremely impressed by the professional company. Dodie did a amazing job at communicating every step, she always made herself available to answer questions. Tom was beyond helpful, we cannot sing his praises enough. We’re so thankful for his leadership with our pool.
I was highly impressed with the caliber of your staff.
Areas For Improvement - we are 100% satisfied and impressed with our staff interactions.
Areas Of Satisfaction - Working with Matt was the best. Every crew, except concrete, was over the top on customer service and care.
Recognized Excellence - Matt our construction manager. The pea gravel back fill/ final rough crew
Additional Comments - Thank you for an amazing pool.
The team at Pools of Fun cares about their product and their customers. While they strive to get it right the first time, if an issue arises- they are quick to get it taken care of.
Schedule - We had our pool installed in the busiest of busy seasons. There were a few variables outside of their control that pushed us back a week or so, but overall they were very transparent with the schedule.
Areas Of Satisfaction - The communication from Tom was wonderful.
Recognized Excellence - Tom Mayer was wonderful to work with.
Professional & Organized - the entire team was very professional. The were dependable and were always early to meetings.
Schedule - Even in these unprecedented times they exceeded expectations!
Construction Quality - We are very satisfied with the workmanship and quality of the construction.
Communication - Tyler and Tom both were very good with communication. They were timely in responding to text, phone calls and emails.
Work Done Right - Most work was done right the first time - and when it wasn't Tom made sure it was corrected quickly.
Areas For Improvement - Was a little more expensive than plan. But they helped us secure financing which made it all good.
Areas Of Satisfaction - Project Management communicated on almost a daily basis as to what was going on, including things like weather, etc. I couldn’t have been more pleased.
Recognized Excellence - Matt Griggs. He kept us informed daily as to what was going on and where things stood.
Areas Of Satisfaction - They had great communication and quality of workmanship. The subcontractors were awesome!
Recognized Excellence - Tom Mayer and Dodie Canfield were both awesome to work with.
Areas Of Satisfaction - Pools of Fun met or exceeded all of my expectations. They were fantastic.
Recognized Excellence - I would like to recognize Tom Mayer and Dodie Canfield.
Additional Comments - Pools of Fun is a fantastic company, and I would recommend them to anyone.
Areas For Improvement - Would have preferred to have site cleaned up sooner than it was or at least contained to a smaller area. Sales person was a bit disorganized but site manager picked up slack and was very helpful.
Areas Of Satisfaction - Very timely and site manager was very professional and knowledgeable and helpful.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Pools of Fun as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys