Great experience! Drastic change to our property & something we will enjoy for years to come.
We would be happy to recommend Pools of Fun to anyone and everyone!
They were great to work with!
From the sales team to construction crew the communication was excellent. Our project was finished in 4 weeks which exceeded our expectations. We would and have recommended Pool of Fun to anyone looking to install an inground pool.
Everyone at Pools of Fun has been great to work with from Bruce the Sales/Design guy, to Dustin the Project Mgr to Tom the Quality Assurance mgr!! The Greenwood store location Mgr Darren has also been very helpful!!
From beginning to end great communication
From design to completion was hands on and involved by everyone I worked with
See below. Tremendous experience all-around. Couldn't have been more pleased with the team and end-product. Great work by all. Will absolutely recommend!
Areas Of Satisfaction - Overall, it was an EXCELLENT experience from start to finish. Could not have been more impressed with the professionalism, knowledge, and customer service provided by the entire team. Fantastic work.
Recognized Excellence - We would like to recognize Steve Bamman and Tyler Hermon. We cannot say enough great things about how well Tyler, Steve, and their team took care of us. They treated the project as if it was their own and could not have been more helpful throughout. I cannot say enough about the time, effort, and care that went into the project under their leadership. A tremendous experience all-around and would recommend any friends, family, or co-workers who are interested in pool to use Pools of Fun and request to work with those two. There were certainly others from the Pools of Fun team who played critical parts in the success of the project, but unfortunately I do not have their names. I'd like to make certain any/all team members who worked on this project are recognized as going above and beyond to deliver a tremendous end product. Couldn't be more pleased.
Additional Comments - Thank you to the entire Pools of Fun team. As people who have never had a pool (built or purchased a home with one existing), we could not have been more impressed. The trust built and care exhibited by the Pools of Fun team really put me and my wife at ease. It was clear there were true professionals and thought leaders who knew the ins and outs of a pool project that were working on our pool. There was never a time we felt uncomfortable, in the dark, or unaware of what was being done and what was expected from us. The project was on-time, on-budget, and the communication was tremendous across the board. As someone who works in consulting and deals with clients on daily basis, I understand how important it is to have excellent customer service, and I couldn't be more impressed with what we saw and experienced throughout the experience. Thank you to the entire Pools of Fun team. We cannot wait to see the joy on our kids faces when we open next Spring! Great work!
Areas Of Satisfaction - Service was top-notch throughout... truly some of the best customer service I've ever received for an ongoing project.
Recognized Excellence - Tyler and Matt were both excellent!
They were easy to work with. They installed everything on time and left the work site in good condition.
Areas Of Satisfaction - They exceeded my expectations with the time it took to complete the installation.
Our entire process from discovery to completion with Pools of Fun was smooth and painless. We would build another pool with Pools of Fun and recommend them.
Sales Knowledge - Tyler Hermon was helpful and informative. He made sure we had all of our needs and wants for the perfect pool. In addition, providing ua guidance with things we didn't know or think about.
Professional & Organized - We chose Pools of Fun for their honesty, transparency, integrity, professionalism, guidance, timeline, and customer service.
Schedule - Pools of Fun committed and delivered the proposed date construction time frame. Dustin Wilkerson visited frequently and provided weekly updates by phone or email.
Construction Quality - The construction crew worked extremely hard in the build of our pool. They cleaned up everyday leaving the site professionally safe and clean.
Communication - Tyler Hermon was always text, email, or phone call away. Dustin Wilkerson went above and beyond with weekly updates. They both provided exceptional customer service excellence.
Problem Resolution - Our Pools of Fun processes from beginning to end was smooth and painless.
Clean & Safe - Excellent work crew making sure the work site was clean and safe while under construction.
Areas Of Satisfaction - Everything was amazing and flawless every step of the process.
Everyone was great. Tyler, Beth, Bryan, and Chris were great to work with. They went above and beyond to make our experience a good one.
We are so impressed with Pools of Fun!
Bruce was our sales person and was so great about answering the many questions we had about putting in our 1st pool! We wanted to see a pool in person and he set it up with a customer and took us to see the pool… that was wonderful!
Chris was our project manager and he was great as well! He was great about coming out and checking on things and answering again the many questions we had concerning the pool! His communication was awesome, always kept us informed!
Tom, came out and did our Pool School, he was great as well! It was very informative and again answered questions we had about the pool. He gave us his card and told us to contact him if we have anymore questions.
Pools of Fun is a very professional company and we couldn’t be more pleased with our Pool! We would recommend Pools of Fun to anyone thinking about putting in a pool!
Communication - Awesome communication… informed us of schedule and if something changed in the schedule!
Problem Resolution - Something was not working correctly and it was quickly resolved!
Areas Of Satisfaction - Getting the pool done ahead of schedule
Recognized Excellence - Bruce, Chris & Tom. So professional and helpful… really made it a great experience especially spending that much money, all worth it!
Areas Of Satisfaction - Quickness of installation, reliability, a great end product
We have loved the entire experience!! So much fun to see the construction progress from day to day. All the staff are friendly and have extraordinary experience. So glad we chose Pools of Fun to put our pool in. I had countless changes that I wanted to make as the process was moving, mostly in regard to pool deck concrete size or accessory additions to the pool. They were so easy to work with in that regard. We are over the moon with the end result !!
Recognized Excellence - Dodie Canfield was amazing to work with. She was always available when I had questions. Dodie was just so good at communicating pros and cons of different selections in regard to all the decisions and choices that needed to be made. She made the experience really FUN!
Pool building is complex. This is the third inground pool my wife and I have had built. There are a number of moving parts in the process and we found pools of fun managed them as well or better than our previous pool builders.
Sales Knowledge - Bruce was very knowledgeable and communicated well.
Professional & Organized - The labor shortages at this time presented challenges but our Pool Manager, Steve, was marvelous at making things happen. There were a few hiccups but Steve never failed to find a solution -and quickly.
The process was well explained, full of choises, relatively quick and efficient. Communication was excellent. The pool turned out beautifully!
Areas Of Satisfaction - Communication with the Project Manager, Steve, was quick and productive - even if he could not address it right away, he always acknowledged us and told us he would respond later. He gave us helpful tips along the way. The pool was done quickly with every step in the process explained. All my questions were answered. The salesperson, Doddie, was knowledgable, patient and answered all my questions. She was also excellent with communication. l
Recognized Excellence - Steve and Doddie. Excellent job!
Truthfully, I think they were a very professional company with very professional employees. The entire experience was very enjoyable considering it was such a big project and stressful event.
We have built with them before, but this time it was problem after problem. They definitely didn't deliver what we agreed to or have the customer service we would expect or experienced last time. It was miserable.
Areas Of Satisfaction - Met all promised commitment
Overall, we are very pleased. It all turned out great!
Sales Knowledge - Tyler Hermon was very thorough and listened very well during every interaction. He deserves a raise, bonus, or promotion!
Communication - They did as best they could I think. We received late notice sometimes when workers would be out to the site, which seemed like PoF had little control over the schedule. I was very impressed by the proactive letter around supply shortages. I do think doing some pool school education at the beginning would be helpful so buyers know exactly what they are signing up for post installation.
Problem Resolution - 50% of the Dirt should have been removed upon the dig, but didnt happen until the end. When I raised the awareness on it, you guys resolved immediately.
Value - I would have liked to pay less, but I get it.
Areas Of Satisfaction - The pre-sales engagement was fantastic.
Pools of Fun are a professional and timely pool contractor. I would recommend them to anyone considering putting in a pool.
I am very happy with the product and the end result.
Worked with me to design my dream pool within my budget. Communicated throughout the process and explained each step. Very patient with all my questions as a first time pool owner. I could tell each of the crews take pride in their work!
Recognized Excellence - Bruce Maclean was a top sales guy to work with. He followed up with quote changes quickly and was honest about what they could do within the parameters of our yards. Tom Kepler was a fantastic contractor. He communicated about the schedule and kept us up to date on issues during the build. He even took time out of his Sunday to come fix our liner when we discovered our pool liner came untucked in the first week we owned our pool.
Additional Comments - Loved our whole experience with Pools of Fun!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Pools of Fun as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys