About this company
Pools of Fun
For 40 years we’ve been bringing inground pools to backyards in Indianapolis and the surrounding areas including Avon, Bloomington, Brownsburg, Carmel, Fishers, Greenfield, Greenwood, Noblesville, Lafayette, Plainfield and Zionsville. From custom crafted luxury in-ground pools to our affordable above ground pool options, featuring Doughboy, we offer a wide range of in-ground pool designs to suit backyards and budgets of all sizes. Since breaking ground on our first project in 1981, we’ve grown from a small family business to Indiana’s largest pool company. But we’ve never outgrown our reputation for quality workmanship and customer support. With over 5,300 in ground pool installations to our name, we continue to maintain a customer satisfaction rating of 98.5%. We truly believe that this unflagging commitment to service and the customer experience is what sets us apart in the pool industry, and what earned us the 2011 award for Best Local Pool Builder. Yes. There is a difference with Pools of Fun!
Types of work
GuildQuality surveys
Badges
Photos 50
Customer satisfaction
Of 460 customers surveyed, 258 respondedReviews 223
Of 258 respondents, 223 left a reviewRecent reviews
Michael R.
The process was well explained, full of choises, relatively quick and efficient. Communication was excellent. The pool turned out beautifully!
MacKenzie K.
Truthfully, I think they were a very professional company with very professional employees. The entire experience was very enjoyable considering it was such a big project and stressful event.
Response
Louonna K.
We have built with them before, but this time it was problem after problem. They definitely didn't deliver what we agreed to or have the customer service we would expect or experienced last time. It was miserable.
Perry M.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Met all promised commitment
Response
Greg S.
Overall, we are very pleased. It all turned out great!
Additional comments
Sales Knowledge
Sales Knowledge - Tyler Hermon was very thorough and listened very well during every interaction. He deserves a raise, bonus, or promotion!
Communication
Communication - They did as best they could I think. We received late notice sometimes when workers would be out to the site, which seemed like PoF had little control over the schedule. I was very impressed by the proactive letter around supply shortages. I do think doing some pool school education at the beginning would be helpful so buyers know exactly what they are signing up for post installation.
Problem Resolution
Problem Resolution - 50% of the Dirt should have been removed upon the dig, but didnt happen until the end. When I raised the awareness on it, you guys resolved immediately.
Value
Value - I would have liked to pay less, but I get it.
Areas Of Satisfaction
Areas Of Satisfaction - The pre-sales engagement was fantastic.
Response
Casey J.
Pools of Fun are a professional and timely pool contractor. I would recommend them to anyone considering putting in a pool.
Response
Mark S.
I am very happy with the product and the end result.
Response
Abby K.
Worked with me to design my dream pool within my budget. Communicated throughout the process and explained each step. Very patient with all my questions as a first time pool owner. I could tell each of the crews take pride in their work!
Response
Becca C.
Additional comments
Recognized Excellence
Recognized Excellence - Bruce Maclean was a top sales guy to work with. He followed up with quote changes quickly and was honest about what they could do within the parameters of our yards. Tom Kepler was a fantastic contractor. He communicated about the schedule and kept us up to date on issues during the build. He even took time out of his Sunday to come fix our liner when we discovered our pool liner came untucked in the first week we owned our pool.
Additional Comments
Additional Comments - Loved our whole experience with Pools of Fun!
Response
Libby L.
From the moment I had my first conversation with Pools of Fun to the completion of the pool, I was exceptionally satisfied every step of the way.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - All of my expectations were met.
Current Referrals
Current Referrals - If I do, I will definitely recommend them to Pools of Fun.
Recognized Excellence
Recognized Excellence - Tom and Dodie were great to work with.
Additional Comments
Additional Comments - They were excellent. You could not get any better service. They went above and beyond with everything they did.
Corey K.
Additional comments
Additional Comments
Additional Comments - Our sales person, Dodie was excellent explaining process, timeline, and responded quickly to any questions I had, even while on vacation. Whatever she didn’t know, she’d find the answer. Tom, the construction manager was the bomb!! He started and finished early. His crew was friendly and didn’t mind answering any questions I had about what they were doing. Never saw the team slacking. Tom responded to questions about things I couldn’t remember after the project was completed. My family couldn’t be any happier!!
Customer in Brownsburg, IN
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Tom Kepler is great to work with. All contractors on site were friendly and respectful
Jay R.
Additional comments
Work Done Right
Work Done Right - I don't know a lot about pool construction, but I would give it 5 stars.
Areas Of Satisfaction
Areas Of Satisfaction - They met or exceeded my expectations with the customer service. I thought the customer service was very exceptional.
Recognized Excellence
Recognized Excellence - I would like to recognize Tom. He did a great job. Also, Tyler. They were the main two people I dealt with.
Sarah W.
Everyone was great and Pools of Fun was very easy to work with.
Justin B.
Additional comments
Sales Knowledge
Sales Knowledge - Tyler was great to work with!!
Brett C.
Additional comments
Recognized Excellence
Recognized Excellence - Tyler Hermon was quick to respond to any issues we had.
Andy G.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - One of the jets broke and they went above and beyond to fix it.
Recognized Excellence
Recognized Excellence - I would like to recognize the salesman and the construction manager.
Amy M.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Bruce and Tom were wonderful to work with. We appreciate all of their hard work.
Recognized Excellence
Recognized Excellence - Tom and Bruce were so helpful and fun too. :)
Additional Comments
Additional Comments - We haven't used our pool yet because of the time of year it was installed but we can't wait for Spring! Thank you for fulfilling a long-time dream of mine.
Jennifer L.
Everyone we came into contact with was great from sales to closing of the pool!
Additional comments
Recognized Excellence
Recognized Excellence - Our sales rep Tyler was very helpful during the initial process of selecting our pool. We enjoyed working with him and appreciated his sales approach. We spoke to another sales rep with Pools of Fun a year prior and he was very aggressive; which made us almost not follow up this year. Our construction manager, Tom was fantastic and we were very pleased with him throughout the process. He made everything go smoothly and when there were issues that came up, he was able to explain them to us and help find a resolution. Paco and his crew kept everything clean through their process of installing our seat wall and doing our landscaping. They also made sure everything was right before it was completed. We are very happy with their work, it looks great!
Additional Comments
Additional Comments - We're very happy with the level of customer service that we received. Anymore it's rare to have a company communicate so well while still providing a quality product.
Customer in Greenwood, IN
Additional comments
Recognized Excellence
Recognized Excellence - We were very pleased with Tom Mayer's management of the build from start to finish. He resolved our issues in a timely fashion and kept us informed on changes.
Jim T.
Overall, we were happy with the end results. We had a couple of set backs that could have been prevented, but Matt and Brian responded as best they could and in a professional manner to lessen the set backs. Very happy with the quality and construction of the pool, and overall, i would say it was a good experience with some really good people, Tyler, Matt, Brian and Debbie were all great. So far, our after sale experience with Tim (Pool School was great) and Linda at your Noblesville store has been a positive as well.
Scott T.
The entire team was great to work with. I really enjoyed the entire experience, from sales to construction management. All of the guys were super personal.
Additional comments
Areas For Improvement
Areas For Improvement - They did not fall short, it was great all the way around.
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the communication, overall. It was great throughout the process and they were very timely to respond to any questions and concerns.
Recognized Excellence
Recognized Excellence - I would like to recognize Tyler and Brian, from sales and construction management.
Additional Comments
Additional Comments - It was a great experience.
Rhonda C.
Construction crews were extremely polite and efficient. Communication was excellent!
Frank W.
I have already recommended two pools to my neighbors and they have signed papers. Great company!
Tricia D.
The entire process from start to finish was extremely professional and prompt.
Additional comments
Sales Knowledge
Sales Knowledge - Dodie was so organized and always responded to my questions in a very timely fashion. We chose pools of fun because of her professionalism
Professional & Organized
Professional & Organized - Each step was organized and professional
Construction Quality
Construction Quality - Tom and the crew did a fabulous job
Communication
Communication - Dodie and Tom were incredible with the communication
Areas Of Satisfaction
Areas Of Satisfaction - We were extremely impressed by the professional company. Dodie did a amazing job at communicating every step, she always made herself available to answer questions. Tom was beyond helpful, we cannot sing his praises enough. We’re so thankful for his leadership with our pool.
GuildQuality
Customer feedback report
