Would have preferred to have site cleaned up sooner than it was or at least contained to a smaller area. Sales person was a bit disorganized but site manager picked up slack and was very helpful.
Very timely and site manager was very professional and knowledgeable and helpful.
Out project manager, Matt, was very helpful and personable. He explained things as they were happening and prepped us on the next steps until completion. He answered every question promptly and completely.
None, they were above our expectations.
All of them.
Tyler, Tom and the whole crew.
They were a machine- efficient, professional, friendly- couldn't have asked for it to have gone any better.
I was most satisfied with the subcontractors that did the cement work . They were fantastic. Most of the employees we came in contact with were very nice.
The final product is amazing. It’s everything we dreamed it would be.
Matt was awesome. He always kept us up to date on everything and even sent us pictures of the progress while we were on vacation.
They didn't leave the work site as clean as expected.
I would like to recognize Tom Mayer and Dodie Canfield.
their employees. quality of work and the product
We had a great experience with Pools of Fun. The quality of their work is great. All of the contractors who executed the various parts of the project were also great. They made putting in our pool as painless as possible.
The people with whom we worked were all knowledgeable, personable, and professional. The quality of the installation and other work, electric, gas, concrete, etc. were all top notch.
Definitely enjoyed working with Pool of Fun! They communicated in a timing fashion and the project was completed when expected. The whole family loves the pool.
The entire experience was great. Everything was explained in detail, and everyone I worked with at POF was very prompt responding to questions and concerns. I was comfortable with Dodie from my first meeting, and Bryan put me at ease and informed throughout the entire process. There was no litter or debris left in the yard, and the construction team(s) were quiet, which was very nice at 7:00 a.m.!!!
Was ahead of schedule by nearly a month!!!
Flexibility with my crazy travel schedule and responsiveness! Many calls/emails returned faster than I could respond! Pool school and the 8 weeks of service make all the difference. I have a friend who had a pool installed by a competitor, and she was so mad when I told her this!
Dodie, Debbie in finance, Bryan, Nathan at the Brownsburg location. Exceptional.service is the best description for them.
I have been singing your praises to all I know and will recommend you to anyone I know who is interested!
The concrete work was a little sloppy in my opinion.
Communication and build quality of the pool.
Brian and Dodie were great to work with.
The communication was absolutely fantastic! I knew what was happening every step of the way. They also finish way ahead of schedule.
Tyler & Bryan!!!
Tyler Hermon was fantastic toWork with. Honest, knowledgeable, hard working. He went above and beyond with answering our questions...and we had a ton!
Tyler was great! Very informative, honest, and hard working. All of the guys worked very hard, day in and day out...process was easy and predictable.
Pools of Fun exceeded my expectations!
They did a wonderful job. They said upfront what they were going to do and they did it.
I was the most satisfied with the planning. They were really good. Pools of Fun had great visuals so you could see exactly what you were going to get.
Tyler, Brian, and Michael were really good.
Thank you for all of your hard work.
Tyler was great! He was very patient with us and answered all our may questions throught the entire process! Our job forman Dean was also wonderful! His crew got everything done quickly and efficently without skimping on the quality! I would highly recommend Pools of Fun to anyone interested in pool!
Everyone througout our entire experience was very professional and kind to us.
Tyler Hermon, our job forman Dean, and Bobby Walker from the construction company.
I was completely satisfied with Pools of Fun. Everyone assigned to our job was very professional and efficient. The office staff was quick to respond to any of my inquiries. I highly recommend Pools of Fun.
The communication between Pools of Fun and me and always keeping me in the loop on what was happening and when it would happen.
Tyler was exceptional to work with and I also thought Mike, the job foreman, did an excellent job.
We love our pool. They finished the job in 3 weeks.
I would like to recognized Mike Putnam, the contractor.
I am most satisfied with the project leader, Mike. He answered our questions and he was a great guy. They did a great job and it looks good.
Final product is good quality and great appearance
Tyler Hermon and Mike Putnam
I was most satisfied with their broad range of options.
Dodie did a great job and Bryan did a really great job.
We love the design of the pool. Working with Tyler was enjoyable. We felt no pressure and he was patient with us as we tried to decide on the pool.
We enjoyed working with Mike Putnam and Tyler Herman.
Brian. Communicated every step sometimes news wasn’t the best but it was delivered quickly and with alternative actions if needed
Mike was great to work with and keeping me informed on what was going on. Dodie did a great job in working with the landscaping company to get this all together.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Pools of Fun as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys