The process was well explained, full of choises, relatively quick and efficient. Communication was excellent. The pool turned out beautifully!
Truthfully, I think they were a very professional company with very professional employees. The entire experience was very enjoyable considering it was such a big project and stressful event.
We have built with them before, but this time it was problem after problem. They definitely didn't deliver what we agreed to or have the customer service we would expect or experienced last time. It was miserable.
Areas Of Satisfaction - Met all promised commitment
Overall, we are very pleased. It all turned out great!
Sales Knowledge - Tyler Hermon was very thorough and listened very well during every interaction. He deserves a raise, bonus, or promotion!
Communication - They did as best they could I think. We received late notice sometimes when workers would be out to the site, which seemed like PoF had little control over the schedule. I was very impressed by the proactive letter around supply shortages. I do think doing some pool school education at the beginning would be helpful so buyers know exactly what they are signing up for post installation.
Problem Resolution - 50% of the Dirt should have been removed upon the dig, but didnt happen until the end. When I raised the awareness on it, you guys resolved immediately.
Value - I would have liked to pay less, but I get it.
Areas Of Satisfaction - The pre-sales engagement was fantastic.
Pools of Fun are a professional and timely pool contractor. I would recommend them to anyone considering putting in a pool.
I am very happy with the product and the end result.
Worked with me to design my dream pool within my budget. Communicated throughout the process and explained each step. Very patient with all my questions as a first time pool owner. I could tell each of the crews take pride in their work!
Recognized Excellence - Bruce Maclean was a top sales guy to work with. He followed up with quote changes quickly and was honest about what they could do within the parameters of our yards. Tom Kepler was a fantastic contractor. He communicated about the schedule and kept us up to date on issues during the build. He even took time out of his Sunday to come fix our liner when we discovered our pool liner came untucked in the first week we owned our pool.
Additional Comments - Loved our whole experience with Pools of Fun!
From the moment I had my first conversation with Pools of Fun to the completion of the pool, I was exceptionally satisfied every step of the way.
Areas Of Satisfaction - All of my expectations were met.
Current Referrals - If I do, I will definitely recommend them to Pools of Fun.
Recognized Excellence - Tom and Dodie were great to work with.
Additional Comments - They were excellent. You could not get any better service. They went above and beyond with everything they did.
Additional Comments - Our sales person, Dodie was excellent explaining process, timeline, and responded quickly to any questions I had, even while on vacation. Whatever she didn’t know, she’d find the answer. Tom, the construction manager was the bomb!! He started and finished early. His crew was friendly and didn’t mind answering any questions I had about what they were doing. Never saw the team slacking. Tom responded to questions about things I couldn’t remember after the project was completed. My family couldn’t be any happier!!
Areas Of Satisfaction - Tom Kepler is great to work with. All contractors on site were friendly and respectful
Work Done Right - I don't know a lot about pool construction, but I would give it 5 stars.
Areas Of Satisfaction - They met or exceeded my expectations with the customer service. I thought the customer service was very exceptional.
Recognized Excellence - I would like to recognize Tom. He did a great job. Also, Tyler. They were the main two people I dealt with.
Everyone was great and Pools of Fun was very easy to work with.
Sales Knowledge - Tyler was great to work with!!
Recognized Excellence - Tyler Hermon was quick to respond to any issues we had.
Areas Of Satisfaction - One of the jets broke and they went above and beyond to fix it.
Recognized Excellence - I would like to recognize the salesman and the construction manager.
Areas Of Satisfaction - Bruce and Tom were wonderful to work with. We appreciate all of their hard work.
Recognized Excellence - Tom and Bruce were so helpful and fun too. :)
Additional Comments - We haven't used our pool yet because of the time of year it was installed but we can't wait for Spring! Thank you for fulfilling a long-time dream of mine.
Everyone we came into contact with was great from sales to closing of the pool!
Recognized Excellence - Our sales rep Tyler was very helpful during the initial process of selecting our pool. We enjoyed working with him and appreciated his sales approach. We spoke to another sales rep with Pools of Fun a year prior and he was very aggressive; which made us almost not follow up this year. Our construction manager, Tom was fantastic and we were very pleased with him throughout the process. He made everything go smoothly and when there were issues that came up, he was able to explain them to us and help find a resolution. Paco and his crew kept everything clean through their process of installing our seat wall and doing our landscaping. They also made sure everything was right before it was completed. We are very happy with their work, it looks great!
Additional Comments - We're very happy with the level of customer service that we received. Anymore it's rare to have a company communicate so well while still providing a quality product.
Recognized Excellence - We were very pleased with Tom Mayer's management of the build from start to finish. He resolved our issues in a timely fashion and kept us informed on changes.
Overall, we were happy with the end results. We had a couple of set backs that could have been prevented, but Matt and Brian responded as best they could and in a professional manner to lessen the set backs. Very happy with the quality and construction of the pool, and overall, i would say it was a good experience with some really good people, Tyler, Matt, Brian and Debbie were all great. So far, our after sale experience with Tim (Pool School was great) and Linda at your Noblesville store has been a positive as well.
The entire team was great to work with. I really enjoyed the entire experience, from sales to construction management. All of the guys were super personal.
Areas For Improvement - They did not fall short, it was great all the way around.
Areas Of Satisfaction - I was most satisfied with the communication, overall. It was great throughout the process and they were very timely to respond to any questions and concerns.
Recognized Excellence - I would like to recognize Tyler and Brian, from sales and construction management.
Additional Comments - It was a great experience.
Construction crews were extremely polite and efficient. Communication was excellent!
I have already recommended two pools to my neighbors and they have signed papers. Great company!
The entire process from start to finish was extremely professional and prompt.
Sales Knowledge - Dodie was so organized and always responded to my questions in a very timely fashion. We chose pools of fun because of her professionalism
Professional & Organized - Each step was organized and professional
Construction Quality - Tom and the crew did a fabulous job
Communication - Dodie and Tom were incredible with the communication
Areas Of Satisfaction - We were extremely impressed by the professional company. Dodie did a amazing job at communicating every step, she always made herself available to answer questions. Tom was beyond helpful, we cannot sing his praises enough. We’re so thankful for his leadership with our pool.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Pools of Fun as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys